Job Posting

Employment:

Full Time

Who we are We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere. This is a fantastic opportunity for a Scrum Master to join a leading retail group in the middle east, working as part of the Technology team. The candidate will work in the Mulesoft integration engineering team to guide the development of Mulesoft services for products in the team which include Salesforce, OMS, WMS, ERP and any other technology platforms in the enterprise. This role includes working with senior stakeholders within the business to understand customer requirements and plan the portfolio of delivery accordingly. What you will be doing – Partner with the delivery teams to create lead and inspire their products – Work closely with stakeholders and project owners to collect business objectives and requirements to clearly define, document and scope products, projects and initiatives – Establish project timelines and matrices, determine assignments and follow up to ensure that obstacles are mitigated, and progress is on-going – Ensure that planning meetings, daily updates, customer reviews and retrospective meetings are held consistently and are run effectively – Facilitate internal team coordination, mitigating blocks and achieving results from other teams and vendors – Work to overcome obstacles to success and build collaborative relationships with other teams – Create backlogs in Jira, functional specifications, workflows and document requirement changes – Work across departments to ensure that all stakeholders have input into the final product – Lead project status meetings and provide project status updates – Assist the Technical Lead Architect in determining best practices for team resource planning and utilization – Triage related production support incidents and implement solutions to common issues. – Build and maintain detailed documentation for the services and processes – Modify/update documentation prepared by others – Be able to function under tight deadlines – Work with 3rd parties and offshore development teams to deliver changes to the services and products

What you’ll need to succeed – Experience in Scrum agile methodology is a must – Experience in Mulesoft is preferred – 3+ years of experience in Agile project management overseeing the management and implementation of customer facing solutions such as web sites, mobile, web applications, or enterprise software – 2+ years in analyst or technical writer role writing requirements, managing changes to requirements, creating user guides and training materials as well as release notes – Detail-oriented with excellent organization, communication and follow-up skills – Demonstrated experience in working with vendor/professional services engagements – Excellent presentation and communication skills and ability to speak to senior level clients – Knowledge of the entire SDLC process is required and Agile methodologies – Critical thinking and multi-tasking skills are a must – Must be proficient in English for reading/writing and conversation – Experience in the development of process and procedure documentation, user guides and training materials – Expert knowledge of Jira or alternative Agile tooling – Experience in a fast-paced Agile environment – Ability to be self-driven and execute projects with minimal management oversight – Certificate in Agile Scrum Master a plus What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group’s success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group’s competitive edge in today’s market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce. More

Employment:

Full Time

Introduction At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.Your Role and Responsibilities Account Technical Leader works hand-in-hand with the client to build and execute an IBM Client Technical Strategy (CTS) that is based on the client’s business and technical challenges, strategies, and priorities. The Account Technical Leader is responsible for showcasing IBM and IBM Technology to the client. They have a deep and strong POV and are the leading advocate for the Technology Decision Points. Through the Client Technical Strategy and the Technology Decision Points, they land and expand the IBM Sales Plays in support of winning Hybrid Cloud Platform. They are the leader of the technical POV and technical engagement with the client. – Direct leadership and ownership of the client experience of IBM Technology. – Defining client use cases from their CTS, engaging the customer on co-creation, defining the architecture, and engaging IBM Client Engineering and CSM directly with the client for Workshops, MVPs, and deployment – Direct engagement with IBM Labs and Research to showcase innovation, technology roadmaps, product feedback, etc. – Fostering direct relationships with developers, researchers, support resources with our clients- Strategic Innovation; Influences the client’s innovation agenda, bringing an outside-in perspective and recommending disruptive technologies and approaches to scale new value capture- Industry and technology Expertise; Deep understanding of the industry trends and industry architectures and stays current on IBM technology, strategy and offerings in the industry

Required Technical and Professional Expertise – Strong Software Architecture Skills with a POV on Technology Decision Points – Commands respect through current technique skills (e.g., Garage method, DevOps, Design Thinking) – Consultative selling skills – Deep skills in Data, AI, Automation, Security etc solutions – Strong inter-personal, networking and relationship building skills for deep client relationships with key IT influencers – Industry knowledge sufficient to translate the client strategy into IBM initiatives – Understand how to lead, coordinate, and leverage Technical resources: – Technical pre-sales to drive demand and deal progression – Client Engineering to drive demand – CSMs to drive deployment and consumption Preferred Technical and Professional Expertise – TOGAF certification – MNC experience

For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region’s technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.

Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.

Reinvention is a keyword in the company’s history and, today, IBM is much more than a “hardware, software, services” company. IBM is now emerging as a cognitive solutions and cloud platform company. More

Employment:

Full Time

As an Account Support Associate (ASA), you’ll be a key member of our Business Support Services (BSS) team. The ASA program supports a wide range of service lines (Assurance, Advisory, Tax and Transaction Advisory Services), making this a great place to gain exposure to new skills and progress your career. The opportunity You will work directly with high-level client-serving professionals (partners/principals, executive directors, senior managers and managers to drive project management and engagement coordination for EY’s key account client-serving teams. You will drive efficiencies for the account teams and reduce time to provide services to clients, with a focus on maintaining the applicable professional standards. Your key responsibilities You’ll likely balance your time between both project management and analytics. We’ll also look to you to audit and manage budgets and expenses, along with compliance and due diligence.

Skills and attributes for success – Manage stakeholder expectations, project plans and communications, and provide status updates as needed to continuously advance service delivery – Gain a strong knowledge of the service line and the engagement, EY’s structure, key personnel and EY’s policies/procedures – Act as the knowledge manager for the engagement team, managing internal databases and/or portals designed to facilitate global team communications and coordination of go-to-market strategy- Take complete ownership of engagement economics (e.g., hours/budgets/estimates to complete, fees, billings, Work in Process spreadsheets), proactively collaborating with relevant team members to resolve any issues that arise – Collaborate with the account team, business development and resource management teams to achieve team goals – Coordinate risk management processes, such as engagement letters, client continuance, independence, family tree, preapproval and other regulatory requirements To qualify for the role you must have – Strong data analytics and Excel skills (e.g. pivot tables)- Excellent oral and written communication skills- Excellent listening, influencing, interpersonal and presentation skills- The ability to address all relevant information/data and develop practical approaches to answering problems- A creative and curious approach to tackling complex challenges, leveraging internal tools and resources to achieve favorable results- A results-oriented approach to drive improvements in engagement economics (financial systems, relationship management tools, revenue pipeline, sales cycle reports, risk assessments) – A proven ability to work independently with minimum supervision, and collaboratively with virtual teams – An ability to effectively manage concurrent projects and prioritize multiple tasks, including multi-location coordination- The capability to meet tight deadlines, performing fine-quality work and diligent follow-up- The ability to summarize and conclude activities, applying appropriate documentation standards and lessons learned- The capacity to protect confidential and proprietary information Ideally, you’ll also have – A background in a direct client service role- A bachelor’s degree What we look for We’re most interested in people with big ideas who aren’t afraid to voice them. You’ll need a proactive approach to work and the curiosity to seek out new challenges without being pushed. If you’re ready to make a real contribution to our goal of building a better working world, this role is for you. What we offer We offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer: – Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next. – Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. – Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs. – Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It’s yours to build. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available on our site.

The MENA practice of EY has been operating in the region since 1923. For over 95 years, we have grown to over 7,500 people united across 21 offices and 16 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region More

Employment:

Full Time

echnology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization.EY Technology supports our technology needs through three business units:Client Technology – focuses on developing new technology for our clients. It enables EY to identify new technology-based opportunities faster and pursue those opportunities more rapidlyEnterprise Technology (ET) – ET supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. ET will also support our internal technology needs by focusing on a better user experience.Information Security (Info Sec) – Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems.The opportunity As part of Enterprise Technology, the On-site Technology Support’s mission is to help our customers fulfil their purposes and contribute to building a better working world by providing a fit for purpose support service.The On-site Technology Support Specialist provides this support to customers within the country or site by performing multiple technology support activities. This professional demonstrates ability to prioritize tasks, working with multiple software and hardware technologies, in a fast-paced environment.Your key responsibilities – Facilitate and support the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware). – Facilitate and support the provisioning and deprovisioning processing, including setting up of hardware/software for new hires, and receiving hardware from separating employees. – Assist with (or coordinate) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents. – Resolve incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies. Identify sources and trends of technical problems to prevent future occurrences. – Under minimal supervision, provide after-hours service for escalated issues and tasks from the Service Desk or supervisor. – Perform asset management activities (procurement, receipt, inventory, tracking, distribution, etc.) as assigned and in accordance with firm policy and EY Technology process. – Assist with off-site technology support for firm sponsored functions/meetings. – Assist with IT tasks related to office moves, buildouts and relocations. – Work effectively as “remote hands” for other EY Technology functions, such as Telecommunications and Hosting. – Maintain a thorough understanding of EY Technology’s organization and service offerings in order to identify how best to address end user technology needs and incidents. – Understand the Firm’s business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel – The role receives direct oversight from a supervisor with regular contact to assign and monitor activities

Skills and attributes for success – Effective analytical skills are required to address end-user incidents escalated from the service desk or offered by end user on walk-up issues. – Decision making responsibilities are generally limited to addressing a single end-user issue; ability to be able to prioritize incidents being worked on and communicate those priorities to end users as necessary. – A Bachelor’s degree or equivalent work experience is desirable To qualify for the role you must have – Excellent communication, interpersonal, organizational, and time management skills. – Excellent customer service attitude. – Ability to liaise and work effectively with all levels of end users and IT personnel. – Ability to communicate effectively with supervisor and peers. – Approximately 2-4 years of experience in end user technology support What working at EY offers We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:- Support, coaching and feedback from some of the most engaging colleagues around – Opportunities to develop new skills and progress your career – The freedom and flexibility to handle your role in a way that’s right for you EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.Build your legacy with us. Apply now

EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available on our site.

The MENA practice of EY has been operating in the region since 1923. For over 95 years, we have grown to over 7,500 people united across 21 offices and 16 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region More