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      Manager/Senior Manager – Cyber Security Transformation | Ernst & Young

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      Employment:

      Full Time

      At EY, you will have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we are counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity:EY is on the lookout for Manager/Senior Manager Cyber Security – Strategy & Transformation-Manager/Senior Manager). This role will be based in our Jordan Resource Hub (Amman) and will require extensive travel to our MENA and GCC offices for client engagements. The role plays a key part in execution of strategic initiatives under Cybersecurity (CS) Priorities. The role executes (plan, design/development and deploy) strategic, complex cross-functional initiatives across the business. Expectation would be to develop execution plans, drive actions, resolve issues, identify dependencies, and manage stakeholders to produce intended results on initiatives and programs. Your key responsibilities:- Lead on cyber risk assessments and gap assessments – Lead on compliance exercises and consultation around international standards. – Assist in data classification and data protection assessments and programs to comply with local, international cyber standards and regulations including data privacy regulations. – Assist in assessments of controls maturity and controls effectiveness – As part of the cyber security team the candidate is expected to also support other cyber streams and be engaged whenever possible in other cyber services and solutions offered by the EY cyber security practice – Foster, develop and build high-impact relationships with decision makers/influencers within EY organization and with user stakeholders by understanding their evolving needs, expectations, perceptions, and key business imperatives. – Collaborate with reporting/business analytics function to evaluate business KPIs and generate insightful approaches to progress successful implementation of programs and initiatives. Support the business leader in understanding the program KPIs and user stakeholder KPIs. – Will be involved in developing business portfolio of strategic opportunities in the account-including identifying and closing new business to promote growth and boost revenue. – Guide and support various workstream leaders in developing respective workstream approaches, implementation plans and key success measures – Navigate the program by coordinating various other business teams (service delivery teams) ensuring alignment with overall program objectives – Learn various systems (technological and others) within EY, and create expertise in the understanding of business so that execution can be effective and efficient – Provide strategic and impactful solutions to problems and challenges that may arise time to time

      Skills and attributes for success:- Flair for troubleshooting operational issues and finding creative solutions to drive the program forward. – Excellent analytical skills to evaluate business issues/challenges with a view to supporting the right decision-making process. – Ability to use a strategic, solution-oriented approach to creating interest in the proposed program value proposition with senior level executives. – Should be able to conceptualize/visualize business solution and deliver customized presentation, business collaterals articulating progressive value proposition to the executive level audiences and follow up with the leaders. – Strategic thinker; ability to look at the bigger picture and who can partner with key stakeholders to drive the direction of the business. – Strong relationship management and team orientation skills; ability to lead, execute gravitas and influence others in a cross-functional environment. – Must possess excellent listening, oral, written, presentation, communication and negotiating skills. – Strong project management skills facilitating culturally diverse teams across service lines and functions. – Ability to function in a rapidly changing, heavily matrixed and often virtual environment. – Ability to prioritize, drive and adapt to change quickly in a fast-paced environment. – Culturally sensitive, capable of handling interactions with a global mindset. – A future thinking professional with the ability to lead strategic initiatives leveraging consulting skills, enabled by expertise in Project and Change Management. Qualifications:- MBA, degree in computer science, computer engineer or cybersecurity relevant advanced degree from a top educational institution Experience: – 5-7+ years for Manager – 10+ years for Senior Manager – Certification Requirements: CISA, CISM, CRISC, NIST, CISSP or equivalent What we look for:- Ability to work and deliver as part of a world class team, and flexibility to take on impactful roles in multiple initiatives What we offer:We offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer: – Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. – Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. – Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. – Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It’s yours to build. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

      EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

      EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available on our site.

      The MENA practice of EY has been operating in the region since 1923. For over 95 years, we have grown to over 7,500 people united across 21 offices and 16 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region More

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      Analyst – Financial Markets | Swisslinx Middle East

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      Employment:

      Full Time

      Junior Investment Analyst – Global MarketsOn behalf of our client, a well-established small Russian Family office, Swisslinx Middle East is currently searching for an Investment Analyst to join their office in Dubai.

      Salary:
      AED
      10,000 to 14,000
      per month inclusive of fixed allowances.

      The successful candidate should demonstrate the following:• Strong experience in analyses in equities, FX • Must be coming from asset management or family office background• Ideally has exposure in covering global markets (not only GCC) • CFA or equivalent is a plus• Russian or another western language is very much preferredOur client offers candidates the chance for career development and a competitive package, to work within a multinational environment with a highly skilled and growing team.Salary is around 10’000-14’000 AED monthly.

      Swisslinx Middle East is a leading executive search firm in the region. We specialise in recruitment solutions, talent acquisition and career advice across a wide range of markets within the financial services sector.

      We are located in the heart of the Dubai International Financial Centre (DIFC) which gives us unrivalled access to onshore Middle Eastern clients and candidates. We also partner with clients in London, Zurich, Geneva, Zug, Frankfurt and Paris and have been instrumental in establishing onshore Middle Eastern and Emerging Market teams.

      We believe in building long-term relationships with our clients helping them develop successful, sustainable businesses. Transparency, trust and discretion drive the way in which we mediate between clients and candidates and ensure we consistently deliver results. More

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      Senior Manager – Transaction Diligence | Ernst & Young

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      Employment:

      Full Time

      Competitive business today is all about making intelligent, informed decisions. As a Transactions Diligence Senior Manager, you’ll help make that happen. You will be an important part of our diversely talented, highly experienced team and work at the forefront of high-profile transactions. Our team of strategic advisors sits at the heart of a global Transaction Diligence network of specialists who deliver high quality advice through each phase of the transaction process. Our core work is due diligence, assessing a target company’s finances and business projections, identifying opportunities, risks, sensitivities and potential mitigations, and reporting on these to our clients, their banks, investors and other parties. The opportunity EY has an established, industry leading Transaction Diligence practice across MENA. We are looking for an experienced Financial Due Diligence professional to join us as a Senior Manager. You will have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to all our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Your key responsibilities As a Senior Manager within the Transaction Diligence team, you will analyse the financial and operational results of companies targeted for sale by reviewing financial information and participating in interviews with management. You will manage the project teams and work closely with all members as well as forming strong internal links within transaction support and other departments in EY. You will understand the key business drivers, co-developing our approach with the client, agreeing value measurements with the client, providing value to the client through insights, factual conclusions, and advice. You will plan, prepare and review deliverables in various forms including excel data books, written reports, presentations and discussions with the client. You will understand the capabilities of the firm and look for opportunities to sell additional services to our clients. You will take the responsibility for own learning and development, provide coaching to others, and participate in upward feedback. In addition, you will help to create a positive learning culture for junior team members and support their development. As part of your role in the wider team, you will have a role to play in other team initiatives – for example, account management, client service framework, and recruitment. Skills and attributes for success – Individuals with strong analytical skills will flourish in this environment as you will regularly assist in researching technical accounting issues to evaluate implications on transaction valuation and structuring and prepare analyses of financial information to assess trends and fluctuations. – Good communication skills will also be a key attribute for success within this role as you will be required to assist in preparing reports and schedules that will be delivered to clients and develop and maintain productive working relationships with clients.

      To qualify for the role you must have – Minimum of 8 years of experience in Transaction Support or due diligence – Chartered Accountancy, CFA, or similar professional qualification – Ability to analyse financial and non-financial information to formulate views and conclusions. – Strong analytical, presentation and report writing skills – Excellent command of spoken and written English Ideally, you’ll also have – Transactions/auditing experience – Client facing experience from a professional services background – Proficiency in Arabic What we look for Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. What we offer We offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer: – Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. – Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. – Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. – Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It’s yours to build. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

      EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

      EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available on our site.

      The MENA practice of EY has been operating in the region since 1923. For over 95 years, we have grown to over 7,500 people united across 21 offices and 16 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region More

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      Software Developer | United Arab Emirates University (UAEU)

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      Employment:

      Full Time

      Job DescriptionThe Big Data Analytics Center (BIDAC) is established to conduct quality big data research, training, consultation and to provide unified big data platform services within the UAE and internationally. The main objective of BIDAC is to conduct leading-edge research and services within the emerging domain of big data analytics and disseminate technical know-how that can be applied to improve the performance of public and private enterprises. – We are currently in need of an experienced software developer. – The ideal candidate is expected to have intensive experience in writing efficient programs and support software solutions related to big data analytics research and development.- The candidate is expected to decompose highly complex problems into manageable requirements and then develop and implement sensible, reliable, and efficient solutions within a dynamic and rapid code development environment without sacrificing quality. – He/ She must have intensive experience of working in designing, creating, deploying, and managing large and effective databases.

      Minimum Qualification- BSc. in Computer Science, Software Engineering, or a closely related field from a recognized university.- An ability to design, implement and manage software programs. Experience in developing database solutions to store and retrieve information.Preferred Qualification- Experience in gathering and analyzing system requirements. – Proven experience in developing successful dynamic websites, tools, and software.- Intensive experience in designing relational and no-SQL databases – Ability to design and develop user-friendly interfaces. – Proven experience in related technology such as cloud computing, distributed systems, Hadoop, Spark, MapReduce, etc. – Familiarity with data visualization tools. – Proven work experience as a Data Architect, Data Scientist, Data Analyst, or similar role.

      Founded in 1976 by the late Sheikh Zayed Bin Sultan Al Nahyan, UAEU is a comprehensive, research-intensive university enrolling about 14,000 Emirati and international students. As the UAE’s flagship university, UAEU offers a full range of accredited, high-quality graduate and undergraduate programs through nine Colleges: Business and Economics; Education; Engineering; Food and Agriculture; Humanities and Social Sciences; IT; Law; Medicine and Health Sciences; and Science. With a distinguished international faculty, state-of-the art new campus, and full range of student support services, UAEU offers a living-learning environment that is unmatched in the UAE.

      As a research-intensive university of international stature, UAEU works with its partners in industry to provide research solutions to challenges faced by the nation, the region, and the world. The University has established research centers of strategic importance to the country and the region which are advancing knowledge in critical areas ranging from water resources to cancer treatments. UAEU is currently ranked the number one research university in the GCC, number two in the Arab World, and #370 globally.

      UAEU’s academic programs have been developed in partnership with employers, so our graduates are in high demand. UAEU alumni hold key positions in industry, commerce, and government throughout the region. Our continuing investments in facilities, services, and staff ensure that UAEU will continue to serve as a model of innovation and excellence. More

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      Senior Team Leader – WBG Loan Operations | Commercial Bank of Dubai (CBD)

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      Employment:

      Full Time

      Job Purpose:Execute and oversee functions under WBG Loan Operations providing excellent customer service in line with agreed SLA/TAT. Maintain end to end ownership for efficient and prompt processing of all loans including origination, maintenance and settlements, reconciliation procedures and availability of adequate controls to avoid and operational risks. Proactively manage all issues related to systems, housekeeping, internal audit, fraud, AML, Compliance, Business Continuity Management (BCM) and internal controlsPrincipal Accountabilities:• Prioritize and allocate the work to teams to ensure the timely completion of the work processes to support the Unit in achieving the Unit’s objectives maintaining end to end ownership.• Coordinate with concerned Departments in Branches and Head Office to follow-up on various issues related to the delivery of services, settlements, procedures etc to ensure the completion of work.• Monitor and manage Loans (processing, maintenance and settlement) with strict adherence to Quality, SLA & TAT thereby driving customer satisfaction. • Ensure all related MIS reports (SLA, TAT, Activity report, transaction report, Operations risk, Internal control check list etc) are completed / submitted within stipulated timeline• Respond to customer enquiries and correspond with them to resolve relatively more complex issues and escalate unresolved issues to higher Levels as per the procedures to ensure the timely resolution of the issues to the satisfaction of the customers.• Enhance knowledge in identifying operational risk and reporting. Maintain staff error register to reduce inaccuracies.• Develop, train, motivate and conduct performance review of junior staff to assist in the development of their potential and enhance skill- based knowledge• Provide assistance to the Unit Head to prepare annual plans, and resources for the effective functioning of the Unit.• Maintain dual control of documents, Chubb keys etc to ensure safe custody and up-keeping to protect the interests of the Bank’s business.• Coordinate with auditors and rectify the irregularities and deficiencies observed to ensure compliance with the standard policies, procedures and statutory requirements.• Daily checking of calendared tasks/ reminder for manual follow up• Approval of Daily SLA reporting• Daily checking of Audit Log of all verifiers of Onshore and off shore team and discrepancies if found to be rectified on spot for the phoenix issues.• Verification of loans in LO, IBS amount exceeds 3MM and GFS entries, signing of manager’s cheque.• Daily checking of pending and cancel item report.• Manager’s cheque stock control and order stationery, assigning to verifiers as and when required.• Operation risk reporting for errors by both onshore and offshore teams• Daily, weekly , monthly ICD check list monitoring and submission• Update JD’s & SOP periodically• Prepare and maintain KPI, scorecard for staff• System issues and related remedies to raise and follow up for correction• Train staff within unit and maintain backup for critical positions.

      Requirements:Education and Experience:• Bachelor’s Degree in a Finance/Commerce discipline• 7-10 years’ experience in banking operations with exposure to credit and loan related functions• Knowledge of Local & Central Bank regulations• Written and spoken English – Arabic preferable.

      In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

      By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

      Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More

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      Sales Manager | A Leading Company In The UAE

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      Employment:

      Full Time

      Reporting To: General ManagerRole Function: Overall responsibility for achieving or exceeding the Sales and Distribution objectives in the respective Region to ensure achievement of company’s business objectives and strategy.Principal AccountabilitiesSales Target:Develop and achieve or exceed the sales volume/revenue goals targets as defined in the Business Plan for the sales channels and control/monitor the Sales budget to ensure optimum allocation of resources to different businesses of the company. Marketing Support:Coordinate with the Marketing Division to ensure marketing tools are provided to the trade to increase brand visibility and thereby achieve business objectives.High Performance Team:Coordinate with the Human Resources and the Line Managers to efficiently implement HR initiatives so as to motivate and lead a High Performance Team. Check individual performances of the Sales Team and motivate them, either through personal counseling and/or imparting training in tactical selling skills to improve and enhance their capabilities and sales performance.Market Knowledge:Conduct regular market visits to check route coverage and availability of company products in the market, competitor’s activities and look for new business opportunities in order to safeguard the customer base and increase market share.Sales Systems:Develop and maintain an efficient distribution network and efficient routing to ensure timely deliveries and superior levels of service to company customers.Finance & AccountsCo-ordinate with Finance & Accounts to ensure compliance with all financial norms to control collections and receivables.Marketing Activities:- Coordinate the execution of marketing & promotional activities in the market place to derive maximum benefit out of such promotional initiatives.- Analyze the impact of such promotions and submit report to the Sales Manager for assessment and evaluation.Other responsibilities:- Effectively handling customer complaints- Regularly attending sales meetings and training sessions.- Ensuring that the store is adequately stocked with company products.- Developing strategies to improve sales- Continually meeting or exceeding sales quotas.- Supervising and guiding the sales team & motivate staff to achieve sales targets.- Monitoring the performance of the sales team.- Building and maintaining good working relationships with customers.- Identifying opportunities and strategies to increase sales.

      EXPERIENCE:5 – 10 years’ experience in sales of FMCG products preferably in direct distribution channel and 3+ years experience in the fresh category is preferable.SKILLS:- Sound Business Financial and Numerical expertise- Excellent Sales track record- Presentation+ Negotiation skills with excellent Leadership skills to motivate and drive the team- Professional and mature attitude towards resolving problems with a behaviour competency to build relationships- Excellent analytical skills- Communication & problem solving skills- Computer literate in MS Office (word, excel, power point) and SAP

      A leading company in the UAE. More

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      Global Mobility Senior Associate | PricewaterhouseCoopers

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      Employment:

      Full Time

      Line of ServiceInternal Firm ServicesSpecialismIFS – Human Capital (HC)Management LevelSenior AssociateJob Description & SummaryA career in Human Resources within Internal Firm Services will provide you with the opportunity to make a difference at PwC by helping to fully leverage the skills and talents of all our people. You’ll help our local offices in driving the Firm’s people strategy, creating a unique people experience for each individual, and supporting our Firmwide values by working with the core competencies that measure and drive individual and Firmwide success in the marketplace.Our Internal Global Mobility team provides support for PwC’s international assignment programmes. As part of our team, you’ll help with all human resource related aspects of international assignments including tax, immigration, mobility consulting, and expatriate compensation and benefits. You will help the firm streamline and effectively manage the international assignment programme.As a Senior Associate, you’ll work as part of a team of problem solvers, helping the firm to optimize and implement its Global Mobility strategy. PwC Professional skills and responsibilities for this management level include but are not limited to: – Manage the end to end assignee lifecycle, from application and selection to performance management and repatriation  – Support in the development of strategies for existing and new mobility types  – Stakeholder management  – Use straightforward communication, in a structured way, when influencing and connecting with others – Support with ongoing connectivity within the assignee and network community  – Continue to develop internal relationships and your PwC brand  – Demonstrate critical thinking and the ability to bring order to unstructured problems – Able to read situations and modify behavior to build quality relationships – Work together with our People Services team to provide our assignees with the best possible on- and offboarding experience – Uphold the firm’s code of ethics and business conduct

      Skills required:  – Working experience within global mobility – Ability to communicate clearly and build strong relationships  – Experience in working with teams in remote locations – Analytical thinking and problem solving – Digitally enabled – Attention to detail  – Collaborative

      At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

      We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

      PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

      We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

      If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More

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      Systems, Infrastructure & VmWare Specialist – Senior Engineer | Oracle

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      Employment:

      Full Time

      Systems , Infrastructure, and VMware Specialist Preferred Qualifications Oracle Advanced Customer Services (ACS) is looking for Advanced Service Engineers (ASEs) to deliver proactive and reactive technical engagements to customers. The Advanced Customer Services (ACS) is a unit within Oracle’s Customer Service Organization that enables long term advanced support relationships with many of Oracle’s largest customers.The ACS Advanced Service Engineering organization consists of a diverse, highly skilled, and specialized team Advanced Support Engineers (ASE) who bring deep technical expertise in the entire Oracle Product and technology set. As integral part of a global Organization, the ASE will be working within an international environment and contribute to global technology driven initiatives or innovation programs for continuous service improvements. Regular training is available and required to maintain an up to date knowledge of latest developments of Oracle products and services. For this position, we look for an experienced, talented and self-motivated Advanced Support Engineers to work onsite or remotely from customer premises mostly in the Cairo area. Occasional travel across the country and sometimes outside of Egypt may be required. Working as systems and infrastructure Architect this position is part of the ACS Delivery organization. The role is focused on Production operation support for Oracle Infrastructure products, mainly deployed on Oracle Engineered Systems Platforms but also in VMware and SPARC platforms, and on Cloud Infrastructure (OCI) or Cloud at Customer (ExaCC) deployments. RESPONSIBILITIES: – Client-specific and proactive support of dedicated ACS customers to ensure operational excellence of Oracle Infrastructure & Platform deployments on premise, in the Cloud or both – Act as a trusted technology advisor for our ACS customers with a deep knowledge of the customer’s requirements and environments – Maintain effective professional relationships within the global ACS practice, with Oracle Technical Account Managers (TAM), Oracle Product Support and customer staff at various levels – In close cooperation with the Technical Account Manager, act as a customer advocate within the Oracle eco system – Customer solution architecture advice and reviews, conceptual support (e.g. Security, High Availability, Performance, maintainability) – Technical assistance with installation & Configuration, health checks, applying best practices for modern IT environments – Performance assessments and tuning assistance – Proactive Upgrade and Patch Management advice Implementation planning – Advise customers on product evolutions and features, avoidance of predictable issues – Lead to innovation by Knowledge Transfer, prepare and deliver technical workshops or training, designed to educate customers or peers on technology related updates – In close collaboration with Oracle Global Customer Support, deliver critical technical support tasks, connected or onsite, e.g. issue reproduction and resolution, testing and validation of fixes, – Facilitate root cause analysis for product problems and identify method of resolution – Provide and verify workarounds or patches – Resolve complex or previously unknown issues, requiring deep technical expertise and strong interdisciplinary teamwork – Interact with key customer personnel to enhance collaborative problem solving – Follow through escalation management as required – Research and respond to technical enquiries EXPERIENCE AND TECHNICAL SKILLS: – Solid hands-on experience in migrating or transforming large and complex customer solutions from on-premise environments to public or hybrid-cloud solutions – Experience with VMware environments including experience with vSphere, vSAN, NSX-T, SRM, HCX, Horizon, vRealize Suite, and/or VMware products – Hands on experience with Virtualization Platforms like KVM/XEN/HyperV/VMware – Experience in IPsec and SSL VPN, Load Balancing, Routing Protocols, SSH, Network Monitoring / Troubleshooting tools – Knowledge of IPv4, IPv6, HSRP/VRRP, OSPF, BGP, MPLS and VRF – Experience with firewall implementations (Layering, DMZ, SNAT/DNAT) – In depth knowledge of various cloud & on-premise infrastructure components & Networking – At least 5 years’ hands-on experience in working with one of the following: Oracle Database and Infrastructure products, in particular Oracle Engineered Systems including Exadata, Oracle Database Appliance (ODA), Oracle Cloud Infrastructure (OCI), Oracle Exadata Cloud at Customer (ExaCS and ExaCC) or comparable platforms – Advanced OS Administration skills with Unix / Linux (Oracle Linux or Red Hat Linux) are essential. Solaris and Solaris-Cluster skills are a plus – Knowledge and experience is associated storage options, ZFS Storage appliance, ZFS Storage-Pool – Knowledge on implementing and maintaining related Oracle products: Real Application Clusters (RAC) and Oracle Grid Infrastructure, Enterprise Manager OEM, Grid Control, Oracle VM / KVM, Oracle Directory Server – Will add a plus to have solid knowledge and experience on the following topics: – Networking products and technologies: Network switches, Networks protocols, Network Security (firewalls), load balancers. Cisco CCNA and or similar certifications – Backup and Recovery projects. RMAN,. ZDLRA (Zero Data Loss Recovery Appliance) and Oracle ASM (Automatic Storage Management) – Experience on automated deployment tools (DevOps) – Experience as Oracle DBA is an additional plus

      PERSONAL COMPETENCIES: – Excellent analytical skills and systematic practical orientation – Self-motivated and resourceful, self-education attitude – Distinct receptiveness to technical innovations – Strong communication skills in Spanish and English verbal and in writing – Good presentation and documentation skills – Work as a team-player and demonstrate own initiative – Ability to work unperturbed under pressure in escalated situations – Effective communication with appropriate hierarchy levels – Demonstrate ownership of complex (escalated) issues or problems – Excellent Incident and Problem Management skills. – Flexibility to work within a “Follow the Sun” global shift rota, covering local OR non-local day-time hours, including holidays and weekends, on a rotational basis – Ability to be “on-call” support as part of an on-call rotation shared across team members – Willing to travel for long tasks or high frequency

      Oracle offers an integrated array of applications, databases, servers, storage, and cloud technologies to empower modern business. For most companies, flexibility is critical. Oracle provides a wide choice of software, systems, and cloud deployment models – including public, on-premises, and hybrid clouds – to ensure that technology flexes to the unique needs of a business.

      Oracle Cloud is a complete, integrated stack of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical agility across the enterprise, connects people to information for clearer insights, and fosters efficiency through simplified workflows.

      More than 420,000 customers across 145 countries have harnessed Oracle technology to accelerate their digital transformation. More