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      Assistant HR Manager | Industrial and Commercial Bank of China (ICBC)

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      Employment:

      Full Time

      Responsibilities: 1. Assisting day to day operations of the HR functions and duties2. Providing clerical and administrative support to HR Executives3. Supports involving a wide range of activities, coordinating meetings to maintain our employee database. 4. Coordinating with administrative procedures and system devising ways to streamline process 5. Ensure the smooth and adequate flow of information within the company to facilitate other business operations 6. Can manage schedules and deadlines 7. Monitoring inventory of office supplies and the purchasing of new material with attention to budgetary constraints. 8. Oversee facilities services, maintenance activities and tradespersons.9. Ensure operations adhere to policies and regulations

      Objective of the role: We are looking for an HR Assistant to undertake a variety of HR administrative duties and to support HR Department to their Strategical and tactical visions. Reporting to: The Head of DepartmentNationality: Asian Gender: Any Minimum Experience: 3 yearsUniversity Qualifications: University GraduatePreferred University Subjects: Human Resources, Business Administration, Management, PsychologyOther Certifications obtained: University Graduate with HR trainings or similarSpecial Knowledge: MS Office, computer skillsSoft Skills and Personality Strait: Coordinating, Analytics, Problem solving, Patient, Time ManagementLanguage Preferences: English and Chinese is a MUST

      In October 2008, Industrial and Commercial Bank of China (ICBC) formally entered into the Middle East region, establishing Industrial and Commercial Bank of China (Middle East) Limited (regulated by the DFSA) and Industrial and Commercial Bank of China (QFC) Branch (authorized by the QFCRA) in quick succession and commencing businesses. This enables ICBC to become the pioneer of China-owned banks in the Middle East region, and will, on the basis of its advanced market position, excellent client base, multiple product structure, strong innovative ability and prominent brand value, allows ICBC to support various infrastructure financing demands in the United Arab Emirates, Qatar and the greater Middle East, and comprehensively provide various financial services including international trade, domestic guarantee and oversea credit, project financing, to become the economic bridge and channel between China and the Middle East region.

      At the end of 2009, ICBC succeeded in acquiring a wholesale banking license from Central Bank of the United Arab Emirates, which is seen as a big progress for ICBC in the Middle East region. Now a chain has been formed between the cities of Abu Dhabi, Dubai and Doha to provide more comprehensive financial services to ICBC clients in the region.

      ICBC will keep on improving its network within the Middle East region by relying on abundance of market resources, insistence on prioritizing commercial banking, striving to develop investment banking and asset management, so as to strengthen ICBC’s influence and competitiveness, and become the most influential and respectable bank in the region. More

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      Assurance HCBL Business Partner – Senior Associate | PricewaterhouseCoopers

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      Employment:

      Full Time

      Line of ServiceAssuranceIndustry/SectorNot ApplicableSpecialismAssuranceManagement LevelSenior AssociateJob Description & SummaryA career in Human Resources, will provide you with the opportunity to make a difference at PwC by helping to fully leverage the skills and talents of all our people. You’ll focus on helping the local offices in driving the Firm’s people strategy, creating a unique people experience for each individual, and supporting our Firm wide values by working with the core competencies that measure and drive individual and Firm wide success in the marketplace.Job location may be in Jordan or EgyptKey responsible areas include people engagement, annual performance, talent management, headcount management, Employee relations (complaints & investigation) , HR Strategy experience as an HR Business Partner, Strategic Workforce Planning, Rewards and compensation.Detailed responsibilities include: In this role you will work with operational and tactical support to be a true changemaker and partner as an HR expert. You will also participate in cross functional projects in collaboration with colleagues at PwC Human Capital unit. In this role you will• Be a Strategic and tactical changemaker within the HR field – develop and confirm HR-processes in place• Support business leaders and managers with all Strategic, operational and tactical matters relating to the HC processes and people strategy• Provide HR expert advice on specific areasWe are looking for a manager with previous experience of qualified work within the HR field.If you are interested in working close to the business and have a knowledge of, and great interest in, digital development. You have the ability to explain HR strategies and decisions in a concrete way to clarify and create understanding.• Experience in one or more is considered a preferable:• HR Business Partner experience – Develop People Strategy and respective initiatives• Change Management initiatives• Strategic Workforce Planning• Employee relations experience (complaints & investigation)• General HR work, a broad understanding of HR processes• Reward experience would be a plus

      Requirements:• Bachelor’s degree in human resources management or equiv• Previous experience in professional services firm or industry with people as the key business capabilities is preferred• Ability to manage stakeholders from diverse background in a consultative but assertive way• Demonstrates attention to detail, structured, strong problem-solving and analytical skills• Demonstrates agility and flexibility to work in a dynamic environment• Experience with coaching junior team members• Prior experience of using Workday is preferred• Strong leadership skills.• Proficiency in spoken and written English

      At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

      We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

      PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

      We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

      If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More

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      ETIC, Quality Assurance & Process Improvement Lead | PricewaterhouseCoopers

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      Employment:

      Full Time

      Line of ServiceAdvisoryIndustry/SectorTechnologySpecialismAdvisory – OtherManagement LevelSenior ManagerJob Description & SummaryA career within Egypt Technology and Innovation Center, will provide you with the opportunity to help our clients design customer strategies that address the customers’ underlying needs and desired outcomes. We help build bridges between digital and analog mediums, delivering personal and contextual experiences powered by technology and analytics, and driving the total experience by engaging the customer, product, partner, and employee experiences.As a Senior Manager, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.- Support team to disrupt, improve and evolve ways of working when necessary. – Arrange and sponsor appropriate assignments and experiences to help people realise their potential and support their long-term aspirations. – Identify gaps in the market and spot opportunities to create value propositions. – Look for opportunities to scale efficiencies and new ways of working across multiple projects and environments. – Create an environment where people and technology thrive together to accomplish more than they could apart. – Promote and encourage others to value differences when working in diverse teams. – Drive and take ownership for developing connections that help deliver what is best for our people and stakeholders. – Influence and facilitate the creation of long-term relationships which add value to the firm. – Uphold the firm’s code of ethics and business conduct Responsibilities:- Establish the centre quality management system and ensures that all processes are adequately defined, documented, communicated, promoted, maintained and delivers all the needed process trainings as required. – Supports agile development mindset and culture establishment  – Define operational processes that complies with international standards (CMMI etc.) – Utilize data driven techniques like six sigma in quality improvement projects – Maintain compliance with all company global policies and procedures – Designing and develop quality processes that support the business objectives – Handle customer quality complains, identify potential root causes and act for their correction – Acts a global escalation point for quality and process compliance aspects. – Hosting and leading regular quality and process compliance forums in the organization to monitor organization quality targets  – Develop quality and process improvement objectives & strategies that support company objectives’ achievement and MUST be fully in line with company global Quality Strategies. – Support different center technology towers in: – Definition of quality assurance goals and objectives – Establishing quality assurance plans that would comply to quality goals – Execute quality plans and report quality status – Ensure the quality of project’s delivery – Support the projects’ teams by providing delivery Go/No Go recommendation, according to the status of delivery/release audit. – Report quality risks to top management. – Establish and lead a team that audits the operational processes and practices to ensure their compliance against the dictated customer quality goals and international quality standards. – Handle people management of Quality and process improvement department – Demonstrable experience of driving a programme of continuous improvement within the diversified capability technology towers to increase the quality and efficiency of the service provided to the territories  – As required, able to work with in-territory client pursuit / engagement teams to co-create client proposals / solutions that utilise EDC center staff – Extremely well networked and respected in the local QA and PI Oracle workforce community (“Resource magnet”)Core personal competencies: – Leadership – Commercial / Business Acumen – Broad Technology / Digital Perspective – Global View (Inclusivity / Diversity) – Network / Relationships

      Requirements- 10 -15 years of experience in Quality assurance / Process Improvement in software engineering field – 10+ years of experience applying known international software development standards (CMMI – CMMI for services) or equivalent standards, Certification is an advantage – Experience conducting process audits /Assessments, Certified Assessor from global recognized body is a plus – Practical experience in applying agile methodologies and Agile coaching (SCRUM – SAFE – Dev-ops), Certification is a plus – Experience in establishing data driven improvement initiatives, certificate in six sigma will be considered as an advantage – Previous experience in establishing and managing QA & PI teams and systems with global software delivery centres having the nature of diversified technology BU with different standards and processes. – Previous experience and participation in establishing and practicing software life cycle engineering quality gates as part of CICD processes will be considered an advantage – Has the competence to perform the role effectively  – Excellent oral and written communication skills as well as basic presentation skills  – Affinity to work with quantitative data, good analytics  – Ability to work within a fast-paced & unstructured environment.  – Must be able to multi-task and effectively and continually prioritise  – Service-orientated attitude, proactive thinker, networker, information seeker, team player  – Excellent time management, communication and organizational skills  – Extensive knowledge of relevant computer software eg Microsoft and Google Suite – Willingness and interest to frequently interact with and reach out to Partners, Directors and the team  – Ability to interact efficiently with senior members of the firm across multiple time zones Education- University Degree, preferred Bachelor in Computer Science / Computer Engineering

      At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

      We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

      PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

      We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

      If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More

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      Mobility Consultant | Ernst & Young

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      Employment:

      Full Time

      At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity location is available in Qatar and Kuwait for expatriate applications, due to immigration limitations. GCC and MENA nationals may apply to be based in their home country, where a visa would not be required. When you join the Global Mobility team, you’ll join a fast-paced, dynamic team and play a key role in our vision to become the leading global professional services organization. Our approach to Mobility reflects our commitment to our people, our clients and our organization. We aim to support the international opportunities needed by our business partners and employees in order to achieve their potential and grow their careers, as well as develop a global, inclusive and flexible mind and skill-set. Thus, making our people invaluable to their clients. Our ability to work effectively in the global marketplace is one of our key differentiators and a vital part of our vision. As such, we provide thousands of our people access to a variety of Mobility experiences. You can be a part of providing this exceptional experience as a Mobility Consultant. The opportunity You can help our people to bring their international aspirations to life by managing mobility programs and initiatives while working with colleagues from all over the world. You have the chance to join a global team and be responsible for the planning, coordination and management of international assignments, particularly in relation to our exciting Global Mobility programs. You will guide and provide relevant advice to your stakeholders on all Mobility related activities, pull together stakeholders and colleagues across the Mobility ecosystem in order to successfully manage the end to end lifecycle of the assignments. Your key responsibilities You will likely spend most of your time executing assignments which form part of our Global Mobility framework. In order to do so effectively, you will connect with colleagues around the world to understand the cyclical nature of the respective programs, business needs & assignment numbers. Your key responsibilities will be: – Preparation of relocation packages, including, but not limited to preparation of cost estimates, assignment contracts, processing expenses etc. – Work closely with home/host Mobility Consultant to provide overall assignment management for inbound and outbound assignments – Ensure appropriate approvals of mobility assignments – Work closely with internal departments (e.g. Talent team, Finance, Tax and Immigration) to ensure assignment is compliant – Work with external vendors to manage some aspects of relocation matters (e.g. home search) – Frequent communication with assignees to ensure their assignment is progressing as planned – Provide day to day advice on mobility related queries, including but not limited to mobility framework, international and domestic (if applicable) assignments, and application of relevant immigration and taxation legislation – Develop and maintain strong relationships with key senior stakeholders from the business to assist with the delivery of Mobility to meet business objectives – Engage frequently with virtual Mobility support team to ensure necessary activities are executed as and when needed – Resolve mobility related issues and escalate where needed – Identify process improvements/efficiencies – Involvement in ad hoc projects as required – Assist in the review of data and information maintained in knowledge tools (e.g. SharePoint) – Assist in the compensation data collection process, as required by other countries’ offices – Managing and updating systems used to support mobility and data integrity Due to global nature of the role, a certain level of flexibility on working hours will be required.

      Skills and attributes for success You will have the ability to understand a matrixed organization and communicate effectively to connect our people with each other to drive things forward. You will have knowledge and experience in international mobility at a large multinational firm. You are comfortable handling multi-layered issues and have the ability to navigate complex organizational structures effectively, even in times of ambiguity. You are someone with strong organizational skills, who is proficient at prioritizing and managing multiple, time-sensitive initiatives simultaneously. Desired skills for the role – Strong knowledge and experience of international mobility regarding policies, processes and systems – Good understanding of relevant tax and immigration legislation – Ability to build and maintain professional internal and external client/business/assignee relationships at all times – Ability to prioritize work and managing workload in busy periods – Demonstrate an ability to apply the relevant (assignment framework, expatriate cost, etc.) principles to business needs – Interpret and apply technical knowledge to existing stakeholder’s situation and develop an understanding of stakeholder’s business environment and culture – Ability to communicate effectively with Service Line leaders, Talent team, Tax & Immigration team, as well as external vendors – Ability to use a Global Mobility Technology tool as well as other Mobility and relevant HR systems and knowledge tools, including maintaining and using the system efficiently Ideally, you’ll also have – Good knowledge and experience of international mobility – Competent at handling multiple tasks concurrently – Customer service oriented with good team spirit – Good communication, including intercultural communication, interpersonal and influencing skills – Strong attention to details – Good computer skills in Microsoft Office applications (Word, Excel, PowerPoint) – Good intellectual rigour and commercial awareness What we look for We’re looking for an experienced, high energy individual who demonstrates the desire to deliver an exceptional mobility experience to our people and our business, in an ever-changing environment. What we offer As part of this role, you’ll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: – Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. – Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. – Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. – Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. Please apply to this role only through the ‘Apply’ link (not through the local office). Your application will then be routed to the appropriate recruiting team. The exceptional EY experience. It’s yours to build. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

      EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

      EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available on our site.

      The MENA practice of EY has been operating in the region since 1923. For over 95 years, we have grown to over 7,500 people united across 21 offices and 16 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region More

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      GenO Associate Technology Consultant | Oracle

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      Employment:

      Full Time

      Join us as a Cloud Infrastructure Consultant. Start your success story with GenO!What is GenO? https://www.oracle.com/uk/corporate/careers/generation-oracle/ Are you passionate about changing lives through technology driving innovation to our customers adopting Oracle Cloud ? Are you eager to learn, grow, and succeed in shaping your future? We’ll help you find your calling and kick-start an extraordinary career in a leading company as Oracle is.Generation Oracle (GenO) is Oracle’s brand new career development initiative, focused on identifying and advancing early-in-career and returnship talent through a tailored Sales, Solution Engineering and Consulting programme. GenO delivers learning, continuous development and clear, accessible career paths whilst offering the opportunity to influence and help steer our business into the future.Become the advisor our customers trust & be a catalyst for their success! As part of the Consulting Services programme, you will work directly with our customers by helping them unlock the full potential of the Oracle Cloud and realise the maximum value of their Oracle Cloud solutions.Become a Cloud Architect advisor of our customers and be a catalyst for their success implementing innovative solutions based on Oracle Cloud!As part of the Consulting Services programme, you will be a member of the international network of experts who help our customers implement Oracle infrastructure solutions based on IaaS and PaaS cloud services, to host and protect all kind of applications and data.What you’ll do: – Use Oracle internal tools, resources and network to learn and stay up to date with on innovation and leading technologies – Lean from experts and contribute to bring value to our customers leveraging on Oracle’s international network of experts – Contribute as a team member on customer projects together with Oracle experts and leaders. – Consult with clients to understand their business requirements and map them to our solutions and services. – Learn how to design solutions using Oracle leading technology and Consulting methods, tools and best practices – Build successful customer relationships.

      What you’ll bring – Bachelor’s degree. – Fluency in English. – 0-4 years work experience. – Critical thinking: You have an analytical approach to problem-solving. – Enthusiasm & knowledge. – Love & passion for customer success. – Communication skills: You are outgoing and have excellent communication abilities. – Range: You are curious and have varied interests. – Drive: You have a “roll-up-the-sleeves” and “get the job done” attitude. – Effectiveness: You’re able to multi-task, prioritize and manage your time What we’ll give you – Significant investment in your professional development via training, mentoring and an international network of experts and thought leaders inside Oracle. – The opportunity to engage with a variety of customers in multiple areas. – Fun and flexible work for the ideal work-life balance. – An inspiring, inclusive, and multicultural community that values fresh perspectives. – Competitive pay and excellent benefits that will help you do your best work. As part of Oracle’s employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

      Oracle offers an integrated array of applications, databases, servers, storage, and cloud technologies to empower modern business. For most companies, flexibility is critical. Oracle provides a wide choice of software, systems, and cloud deployment models – including public, on-premises, and hybrid clouds – to ensure that technology flexes to the unique needs of a business.

      Oracle Cloud is a complete, integrated stack of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical agility across the enterprise, connects people to information for clearer insights, and fosters efficiency through simplified workflows.

      More than 420,000 customers across 145 countries have harnessed Oracle technology to accelerate their digital transformation. More

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      Consulting Manager – TM | PricewaterhouseCoopers

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      Employment:

      Full Time

      Line of ServiceAdvisoryIndustry/SectorSpecialismManagement LevelManagerJob Description & SummaryA career in our Transformation Management practice, within Project Portfolio Management services, will provide you with the opportunity to help organisations balance long term strategies and short term imperatives to optimise their investments and strategic activity required to achieve the organisation’s business objectives. We help enhance organisations project and programme performance by identifying alternative project approaches, consistently aligning projects with corporate strategy, setting the tone and pace of programmes from the outset, responding quickly and effectively to crisis situations, and extracting value from agile programme delivery. As part of our team, you’ll help our clients understand what makes business transformation programmes successful, from programme delivery structures and business engagement models to key technical issues and ongoing learning and improvement. We share knowledge and experience to complement our clientsexisting capabilities which propels them to the next level of Portfolio delivery.This is an exciting opportunity to work within a high growth Consulting team, where you will play a key role in developing and delivering strategy based projects, to clients in the Government and Public Sector in Saudi Arabia. We focus on helping solve client problems by offering both strategic and operational expertise. We pride ourselves on building long-lasting relationships with companies and organisations, always ensuring that we are able to bring the best insights and solutions to help them tackle whatever critical issues they may face. You will be part of PwCs Programme and Project Management team, interacting with industry professionals and experts whom will help you build and deploy the strong project management skills required to be part of a large-scale nationwide transformation initiatives. You will be exposed to the PwC proprietary methodologies and tools built from experiences from numerous prior engagements and leading practices, to enable you to efficiently and effectively deliver to our clients in a timely and reliable manner.Responsibilities:• Manage and run a wide variety of projects including but not limited to: Transformation Projects, IT Implementations, Business Process Re-engineering, Feasibility Studies etc.• Risk, issue and change management – maintain mechanisms to manage change control, risks and issues within specific projects• Identify project objectives, policies, procedures and performance standards• Document any business requirements for specific initiatives/projects• Organize the activities of specific program/project areas• Monitor project budgets and prepare regular status reports• Evaluate project outcomes in terms of quality, consistency, accuracy, overall value, completion dates and provider performance• Ensure that recording and maintaining a project database containing all related information, (data, documents, reports etc.) takes place• Lead knowledge building and sharing, using knowledge management methodologies, techniques, and processes• Coordinate with others to utilize learning and development tools and techniques to analyze, identify and communicate requirements for change

      Requirements• The ideal candidate will have the ability to lead multiple projects and leadership skills to engage with diverse stakeholders• 6 – 10 years of experience in a similar role, out of which a minimum of 2 years of experience in a PMO preferably within the Government and Public Sector• Familiarity with best practices in PMO structures and operating models• Be passionate about client service• Self-motivated, confident – a strong work ethic• Successful performance within team environments, enjoy being part of a team• Excellent organizational skills, having the ability to prioritize work load whilst being resilient and being able to cope well under pressure and meeting tight deadlines• Experience in overseeing and reporting progress of large-scale programs• Knowledge/understanding of the Middle East Government and Public Sector including a deep understanding of global trends in the Government and Public Sector• Experience of driving large-scale change• Sector exposure and experience of different labor reforms.• Planning and reporting tools, including Microsoft Project, Excel, PowerPoint, and Primavera P6• Excellent communication skills in English and Arabic (verbal and written)

      At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

      We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

      PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

      We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

      If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More

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      IT Administrator | Excelsior Group ME

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      Employment:

      Full Time

      We have an opening for a IT Administrator with one of our well established Maritime Company located in Dubai. In case if this interest you kindly share a copy of your updated CV with latest photograph on it.The salary bracket starts from AED 6,000 onwards, depends on the candidate’s experience in the IT coordination field & IT administration.Looking for a smart, young candidate with excellent communication skills as this candidate will have to communicate in other regions as well.Below is the job description : this is the immediate requirement.* Work location : Dubai, UAE ( HO)* Age : from 25 years to 30 years* Gender : Male candidates only due to the nature of work, and at times they need to sit late hours, pulling cables for fixing systems etc.* Also, consider the freshers that got IT knowledge and zeal to learn to shape their career in IT.* Work Experience – 2 to 3 years UAE experience in the similar field* Degree: Above Metric or any Diploma in IT* Nationality: Any* Period: 6 to 12 months can be extended based on the performance.* Very good communication* Relevant experience as per the job description* 60% onsite job & 40% IT administration jobThis position reports to Sr. IT Coordinator, responsible to be the part of part of a global shared service organization, and works in close cooperation with all IT teams.Main tasks * End User Training – identify needs, arrange training’s, and liaise with IT Communication and Training manager through online and physical training courses* Local Contracts – follow up with local vendor, identify needs and renewal cycle.* Ensure local support to applications, network management, server management, order fulfilment, IT governance and security* Local Deskside Support* Assist 1st Line support team if or when required, identify recurring issues/ problems and automation opportunities and report to IT Support Delivery Manager* Monitor user satisfaction scores, identify improvement potential* Ensure all incident and request registered in global helpdesk system is handled according to IT agreement, principles and guidelines* Advice on IT investment Budget* Provide accurate reporting as required* Act within the corporate governance policyAccountabilities * Order and secure facilities, equipment & supplies required to provide services.* Resolution of Incidents reported to 2nd Line support.* Follow up & conclusion of Incidents escalated to 2nd Line and 3rd Line.* Follow up and report on business unit request task and IT project status* Area IT support and operations according to Service Level Agreements* IT infrastructure in accordance with company IT policies and guidelines.* Area end user satisfaction of helpdesk services* Annual Operations Plan/policy deliveries related to IT Compliance with company IT policies and guidelines

      Mandatory requirements * Excellent written and spoken English skills and ability to understand & convey complex IT scenarios* University level degree in IT or Business Administration or relevant industry experience* Service minded attitude and ability to communicate with all levels within the businessAdditional preferences : Project managementOur client global maritime group providing essential products and services to the merchant fleet, along with supplying crew and technical management to the largest and most complex vessels ever to sail. Committed to develop new opportunities and collaborations in renewables, zero-emission shipping, and marine digitalization. Supporting a diverse and inclusive workplace, with thousands of colleagues across more than 60 countries, take innovation, sustainability and unparalleled customer experiences one step further.

      Excelsior is a bespoke HR and recruitment consultancy, specialising in the Security, Facilities Management, Education and Automotive sectors. Excelsior provides a high quality, reliable and affordable solution to companies in these sectors.

      Exciting opportunities and market insights will be regularly posted on this page. If you are a talented individual looking for a change, then our highly experienced Consultants are ready to match you with an exciting new career opportunity. More

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      Senior Consultant, Business Design | Ernst & Young

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      Employment:

      Full Time

      In a world of dramatic and fast-paced change, the ability to retain existing customers and attract new ones is critical. As a Business Transformation professional, you’ll provide clients with a strong analytical framework to transform their sales and drive sustainable growth. Joining one of our high-performing, globally integrated teams, you’ll work closely with our clients’ marketing, sales, and customer service functions, helping to ensure they interact effectively with their customer base. Through our structured learning and development program, you’ll develop the skills, knowledge, and experience to help grow our clients’ businesses. And with a network that stretches across the world, you’ll gain unparalleled insight and experience from different geographies and sectors. So, whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. The opportunity We are looking for Business Design Consultants (Senior Consultant/Assistant Manager level) to join our leading Business Design Consulting team. Our consultants are leaders in, and passionate about helping our clients design and deliver new Customer Experiences. They are smart, switched on and bring a strategic, creative, and analytical mindset. Above all they want to make a real difference to our client’s business and their customers. Our Business Design Consultants lead our project team’s day to day and work closely with our clients to lead, inspire and influence thinking within the project. They are expected to coach and develop their team members and are responsible for the delivery of complex workstreams and solutions. They deliver impactful when presentation, and have experience in leading client workshops, design sessions and/or customer research clinics. They are comfortable working with a level of ambiguity and at a fast pace in a dynamic environment. Our Business Design Consultants enjoy working on varying projects and are open to learning about new industries and new cultures. They work across the project lifecycle from CX strategy through to CX design and execution. They deliver outstanding service to our clients and in do so in a way which helps achieve our purpose of “build a better working world”. Your key responsibilities – Lead complex CX workstreams comprising a mix of EY and client’s resources, with overall accountability delivering the expected outcomes to quality, time, and budget – Ability to build a highly collaborative, high performing team environment – Coach and mentor junior team members – Ability to identify and address client needs, and lead client discussions and meetings and workshops – Lead in the design and implementation of customer-centric solutions that provide measurable impact to clients – Design customer journeys in various client sectors, identify experiential pain points, delights and CX capabilities – Contribute to the development of the Business Design practice i.e. support industry events, thought leadership and development of new tools and methods

      Skills and attributes for success – Strong analytical and problem-solving skills – Strong drive to excel professionally, and to guide and motivate others – Advanced written and verbal communication skills – Dedicated, innovative, resourceful, analytical, and able to work under pressure – Foster an efficient, innovative, and team-oriented work environment To qualify for the role, you must have – A bachelor’s or master’s degree with a minimum of 3-5+ years of working experience in a customer-facing and problem-solving capacity. Preferably with experience in a business consulting role in a leading consultancy firm, designing or delivering customer journeys in the market. – Familiarity with customer-centric trends, best practices, and technology solutions. Some fundamental experience in at least one of the competencies: customer research and insights, design, sales and marketing, customer services operations and channel engagement would be helpful – Some experience in the design or delivery in at least one or more of the following competencies: – Customer research and Insights – Human-centered Experience Design and Measurement – Sales and Marketing – Customer Services and Engagement – Recognized digital platforms and enabling technologies i.e. CMS, CRM Ideally, you will also have – Sector-specific customer experience knowledge – Knowledge in Agile and/or traditional project management – Knowledge in product management and development lifecycle – Knowledge in Design Thinking, UI/UX What we look for Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you will be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you are ready to take on a wide range of responsibilities and are committed to seeking out new ways to make a difference, this role is for you. What working at EY offers EY offers a competitive remuneration package commensurate with your work experience, where you will be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements (FWA), as needed, guided by our FWA Policy. Plus, we offer: – Support, coaching and feedback from engaging colleagues – Opportunities to develop new skills and progress your career – The freedom and flexibility to handle your role in a way that is right for you About EY As a global leader in assurance, tax, strategy & transaction, and consulting services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world. Apply now!

      EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

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      The MENA practice of EY has been operating in the region since 1923. For over 95 years, we have grown to over 7,500 people united across 21 offices and 16 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region More