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    Senior Consultant, Transformation Management | PricewaterhouseCoopers

    Employment:

    Full Time

    Consulting – Senior Consultant, Transformation Management (Project Management) – AmmanLine of ServiceAdvisoryIndustry/SectorNot ApplicableSpecialismAdvisory – OtherManagement LevelSenior AssociateJob Description & SummaryA career in our Transformation Management practice, within Project Portfolio Management services, will provide you with the opportunity to help organizations balance long term strategies and short term imperatives to optimize their investments and strategic activity required to achieve the organization’s business objectives. We help enhance organizations project and programme performance by identifying alternative project approaches, consistently aligning projects with corporate strategy, setting the tone and pace of programmes from the outset, responding quickly and effectively to crisis situations, and extracting value from agile programme delivery. As part of our team, you’ll help our clients understand what makes business transformation programmes successful, from programme delivery structures and business engagement models to key technical issues and ongoing learning and improvement. We share knowledge and experience to complement our clients existing capabilities which propels them to the next level of Portfolio delivery.This is an exciting opportunity to work within a high growth Consulting team, where you will play a key role in developing and delivering strategy based projects, to clients in the Government and Public Sector in Saudi Arabia. We focus on helping solve client problems by offering both strategic and operational expertise. We pride ourselves on building long-lasting relationships with companies and organisations, always ensuring that we are able to bring the best insights and solutions to help them tackle whatever critical issues they may face. You will be part of PwCs Programme and Project Management team, interacting with industry professionals and experts whom will help you build and deploy the strong project management skills required to manage large-scale nationwide transformation initiatives. You will be exposed to the PwC proprietary methodologies and tools built from experiences from numerous prior engagements and leading practices, to enable you to efficiently and effectively deliver to our clients in a timely and reliable manner.Responsibilities: • Manage and run a wide variety of projects including but not limited to: Transformation Projects, IT Implementations, Business Process Re-engineering, Feasibility Studies etc. • Risk, issue and change management – maintain mechanisms to manage change control, risks and issues within specific projects • Identify project objectives, policies, procedures and performance standards • Document any business requirements for specific initiatives/projects • Organize the activities of specific program/project areas • Monitor project budgets and prepare regular status reports • Evaluate project outcomes in terms of quality, consistency, accuracy, overall value, completion dates and provider performance • Ensure that recording and maintaining a project database containing all related information, (data, documents, reports etc.) takes place • Lead knowledge building and sharing, using knowledge management methodologies, techniques, and processes • Coordinate with others to utilize learning and development tools and techniques to analyze, identify and communicate requirements for change

    Requirements • The ideal candidate will have the ability to manage multiple projects and leadership skills to engage with diverse stakeholders • 2+ years of experience in a similar role. • Familiarity with best practices in PMO structures and operating models • Be passionate about client service • Self-motivated, confident – a strong work ethic • Successful performance within team environments, enjoy being part of a team • Excellent organizational skills, having the ability to prioritize workload whilst being resilient and being able to cope well under pressure and meeting tight deadlines • Experience in overseeing and reporting progress of large-scale programs • Knowledge/understanding of the Middle East Government and Public Sector including a deep understanding of global trends in the Government and Public Sector • Experience of driving large-scale change • Sector exposure and experience of different labor reforms. • Planning and reporting tools, including Microsoft Project, Excel, PowerPoint, and Primavera P6 • Excellent communication skills in English and Arabic (verbal and written)

    At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

    We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

    PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

    We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

    If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More

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    Application Developer – Cognitive Process Automation (Internship) | IBM Middle East

    Employment:

    Full Time

    Introduction As an Application Developer, you will lead IBM into the future by translating system requirements into the design and development of customized systems in an agile environment. The success of IBM is in your hands as you transform vital business needs into code and drive innovation. Your work will power IBM and its clients globally, collaborating and integrating code into enterprise systems. You will have access to the latest education, tools and technology, and a limitless career path with the world’s technology leader. Come to IBM and make a global impact!Your Role and Responsibilities Develops automation use cases into a Cognitive Automation solution that can optimize the service delivery. Engages with clients, Automation Project Managers and RPA Architects to provide an end to end solution. Teamwork and client services skills are also important for the specialty.

    Required Technical and Professional Expertise Bachelor’s degree in relevant field.

    For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region’s technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.

    Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.

    Reinvention is a keyword in the company’s history and, today, IBM is much more than a “hardware, software, services” company. IBM is now emerging as a cognitive solutions and cloud platform company. More

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    EYP-TRS – Executive | Ernst & Young

    Employment:

    Full Time

    EYP-TRS – Executive (Cairo)Competitive business today is all about making intelligent, informed decisions. As a Turnaround & Restructuring Strategy (TRS) Executive, you will help make that happen by being an important part of our diversely talented, highly experienced team working at the forefront of high-profile transactions. Our team of strategic advisors sits at the heart of a global team of restructuring specialists who deliver high quality advice to our clients. The opportunity Our global network of Turnaround & Restructuring Strategy professionals helps clients develop financial and operational strategies to improve liquidity, credit availability and shareholder return. Our team is fully integrated both within our wider Strategy and Transactions practice, and our firm as a whole, allowing our clients to reap the benefits of this broad range of knowledge, skills and experience. We develop long-term relationships with our clients by ensuring that our teams work closely with them to understand their short and long-term goals and working with them at every stage to identify problems, recommend, and implement solutions that deliver measurable results. Your key responsibilities As an Executive, you will help clients evaluate capital options, capture greater transaction value and achieve strategic objectives – whether they are buying or selling a distressed asset, restructuring a business, dealing with underperformance, or looking to improve cash management. You will support the preparation of comprehensive financial reviews of the client’s operations, attend legal proceedings, engage in judicial management, support liquidation processes, and advise clients on corporate risk management issues. Skills and attributes for success As a turnaround and restructuring professional, you should be able to: – Be part of project teams comprising colleagues from across the strategy and transactions sub service lines. – Have the business and commercial drive to work in a fast-paced, exciting environment to drive value for our clients. – Assist in in engaging pursuits and pitches, including presentations and client meetings. – Contribute to our practice development initiatives, supporting the continued focus on our team and firm as a great place to work. – Learn and develop your technical and personal skills to support the achievement of your project and career goals, through a blend of structured learning, coaching and experiences. – Build strong working relationships with clients, including the ability to influence, advise and support key decision makers.

    To qualify for the role you must have – As a minimum, a bachelor’s degree in business or economics with at least 3-4 years of relevant work experience in finance involving corporate restructuring. – Excellent quantitative and qualitative analysis capabilities and the ability to synthesize findings and link them to client issues. – Demonstrated competency in numerical skills, with evidence of financial modelling skills and proficiency in detailed financial analysis. – Strong finance and accounting skills along with good knowledge of capital markets. – Excellent analytical, project management, multi-tasking, communication, teamwork and interpersonal skills – The ability to work in a fast-paced and dynamic working environment. – Strong written and verbal communication, presentation and report writing skills in English with ability to effectively communicate with a diverse group of clients. – Flexibility to travel in the region; approximately 25% to 50% of the time. Ideally, you’ll also have – Previous experience in Oil and Gas industry – Fluency in Arabic both written and spoken. – Knowledge of Islamic Finance. – Client facing experience from a professional services background. – Knowledge of the MENA region and funding environment. What we look for We are interested in talented professionals with the ability to visualize our clients’ goals and think creatively to facilitate them – often in politically charged environments. We are looking for an energetic, lateral thinker with an enquiring mind, and someone who can display a high level of commercial acumen. If you have an entrepreneurial spirit, and a genuine passion for taking on new challenges, this role is for you. What we offer We offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer: – Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. – Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. – Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs. – Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It’s yours to build. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

    EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

    EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available on our site.

    The MENA practice of EY has been operating in the region since 1923. For over 95 years, we have grown to over 7,500 people united across 21 offices and 16 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region More

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    Senior Application Developer – Mobile | IBM Middle East

    Employment:

    Full Time

    Introduction As an Application Developer, you will lead IBM into the future by translating system requirements into the design and development of customized systems in an agile environment. The success of IBM is in your hands as you transform vital business needs into code and drive innovation. Your work will power IBM and its clients globally, collaborating and integrating code into enterprise systems. You will have access to the latest education, tools and technology, and a limitless career path with the world’s technology leader. Come to IBM and make a global impact!Your Role and Responsibilities – Designs, develops and supports application solutions. – This specialty would be able to design, develop and/or re-engineer highly complex mobility applications, and integrate software packages, programs and reusable assets.

    Required Technical and Professional Expertise – Hybrid developer (3-5 years of experience) – React – Flutter – Ionic – Agile – NodeJS is a plus

    For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region’s technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.

    Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.

    Reinvention is a keyword in the company’s history and, today, IBM is much more than a “hardware, software, services” company. IBM is now emerging as a cognitive solutions and cloud platform company. More

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    Product Owner, PBG Channels | Commercial Bank of Dubai (CBD)

    Employment:

    Full Time

    Design and deliver new digital products and services in line with the digital roadmap strategy of the PBG Retail Business. Enhance the customer journeys and functions for digital channels and manage the prioritization with focus on Mobile channels.Responsibilities will include but not be limited to• Gathers, manages, and prioritizes the product backlog in collaboration with the Business Product owner • Ensures user stories are “ready” for development to start work• Ensures user stories have defined and correct acceptance criteria• Defines customer needs and the associated features to meet those needs• Works on existing and new initiatives based on digital roadmap• Ensures close collaboration with the development team• Oversees the development and testing activities• Prioritizes defect or bug resolution• Tracks progress towards the release of a digital product• Ensured good agile/scrum governance and practices are followed • Works with a cross-functional team in planning the digital product release• Coordinates between other project stakeholders which are mainly products, operations , 3rd parties, IT, controls groups, (IT risk, Operational risk, Fraud and Risk, Shared service department, Compliance, Audit, Quality control)• Works with User experience teams for UI and UX design creation• Works closely with business, adoption and marketing teams for go to market strategy• Contributes to the work of the Business Owner as they define a product differentiation strategy• Creates the product vision and roadmap which accomplishes the goal of the vision• Identifies opportunities (internal and external) to support the Bank innovation roadmap• Identifies process and service improvement areas (e.g. streamlining existing user journeys, introduction of new user journeys)

    Requirements• University BA or post graduate degree in Information Systems, Computer Science, Business or Management or UX, UI design schools• Certified agile product owner• Minimum 5 years’ experience of working in a Product owner role • Proven experience of digital channels and ecosystem• Banking background and specifically Digital Channel experience mandatory • Business oriented person with a deep technical background.• Good judgmental skills to identify customer needs and solutions• Minimum 2 years work experience in an agile environment • Outstanding written and verbal presentation skills• Good business analysis skills• Strong Analytical and creative thinking• Excellent team player• Tech savvy and always up to date about latest market and global trends and technologies

    In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

    By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

    Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More

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    ETIC, SAP Solution Architect – Senior Manager | PricewaterhouseCoopers

    Employment:

    Full Time

    Line of ServiceAdvisoryIndustry/SectorTechnologySpecialismAdvisory – OtherManagement LevelSenior ManagerJob Description & SummaryAbout the rolePwC is opening a new Technology & Innovation Center in Cairo that will deliver high quality technology solutions to consulting Clients across the globe. The Centre will provide a broad suite of skills and services to our clients, ranging from Packaged Applications such as SAP & Oracle, to Cloud services utilising AWS, Azure and Google, as well as expanding our existing Managed Services capabilities.  The center is looking to expand rapidly and we are looking for enthusiastic self-starters with a passion for technology and client delivery to help shape and form this new venture.  We are seeking to recruit a SAP Solution Architect to join our team in Cairo.  The successful candidate will have a minimum of 8 years experience in scoping, designing and overseeing the delivery of complex SAP (ECC and S/4HANA) centred, high value solutions. They will be a recognised expert in their field within the local SAP market; providing valued thought leadership and opinion.  They will carry a well established professional network, and have strong alliances into the SAP ecosystem.   You will report to the SAP Service Delivery Director and will be an integral part of the team based in Cairo, as well as those delivering client transformation programmes across the PwC Global Network, including the UK, Germany and Middle East As an SAP Solution Architect, you will play a key role in the following areas:- Support the leadership and management of the new SAP Practice by taking an active role in the SAP Senior Leadership Team  – Responsibility for coaching and developing more junior team members  – Delivering exceptional client service and solutions  – Work with a global mindset with teams based in the UK, Germany and other Middle Eastern Countries – Leading delivery teams to deliver solutions that are on scope, time, quality and budget

    Role Requirements:- Min 8-10 years experience in architecting complex E2E SAP transformative solutions – Demonstrable experience in overseeing the alignment to the solution design throughout the delivery cycle  – Experienced and comfortable in working as part of a global team; co creating solutions with architects located outside of Egypt – Strong working knowledge of the SAP Activate delivery methodology – Knowledge of external architecture frameworks / principles eg TOGAF, SAF)  – Leading expertise in a functional domain e.g. finance / logistics / supply chain / integration – Define end state solution and design end to end processes – Provide GAP resolutions – Counterpart to senior functional leaders at onsite and ability to participate in design discussions with client and PwC functional team lead – Support the functional stream lead with technical evaluation of the solution scenarios (e.g. cost-based vs. account based CO-PA)  – Overseeing solutioning and respective functional specification in the overall transformation context – Identification of dependencies across solutions going down to RICEFW objects  – Managing the overall solution deliverables – Accountable / responsible for overall data migration and cutover topics for the stream – Accountable / responsible for overall issue resolution post go-live and transition to support

    At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

    We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

    PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

    We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

    If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More

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    Executive – Strategy & Transactions – VME (Saudi National) | Ernst & Young

    Employment:

    Full Time

    Executive – Strategy & Transactions – VME – KSA (Saudi Nationals Only)Strategy & Transactions (SaT) Valuation, Modeling and Economics (VME) Are you building your tomorrow, today? If that sounds like you, we invite you to pursue a career with our industry leading Valuation and Modeling and Economics practice ( Learn more about our VME Services ). As a Saudi National at EY, you’ll have the chance to build a career as unique as you are, with the global scale, you’ll have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. We’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity Competitive business today is all about making intelligent, informed decisions. As a VME Executive at EY, you’ll help make that happen. You’ll help clients address their strategic planning, transaction and non-transaction related decision-making process including strategic planning, identification and assessment of value creation financial reporting, market valuation for transactional purposes. EY has dedicated teams providing full suite of Valuation, Modeling and Economic Advisory solutions across a range of industries and clients, including: – Real Estate, Hospitality and Construction (RHC) – Corporate Business Modeling & Valuations – Government Public Sector (GPS) – Economic Advisory (EA) – Decision Analytics (DA) – Capital Equipment Your key responsibilities As an Executive within our VME team, part of your role will involve developing experience across a range of different type of engagements understanding the key business drivers, co-developing our approach with the client, agreeing value measurements, and providing value to the client through insights, factual conclusions, and advice. You will make technical contributions to valuation client engagements and internal projects by gaining a thorough understanding of the target business and its market, and of clients’ issues, performing research and analysis of the target’s industry and of quoted companies operating in that sector. Skills and attributes for success – Strategic mindset – you will help clients identifying source of value creation and quantifying it. You will need to have a solution-oriented mind-set to act as a truly Corporate Finance advisor to leverage on EY capabilities and assist clients in solving their issues and unlocking potential for value growth – Commercial Acumen – as part of the team you will regularly advise businesses on valuations issues with regards to acquisition, divestitures or restructuring and provide fairness opinions on transactions and restructurings – Regulatory and Accounting knowledge -you will work with management as part of an acquisition process to understand how the value of acquired intangible and financial assets will impact accounting requirements, provide fair value opinion for financial reporting purpose

    To qualify for the role, you must have – Saudi Arabian Citizenship – As a minimum, a bachelor’s degree in finance, economics, accounting, or business and at least 3-5 years of related business valuation work experience business valuation work experience – Solution driven individual and “out-of-comfort” zone thinker with demonstrated record of solving complex problems and completing challenging projects – Previous business valuation, capital allocation, portfolio optimization, corporate finance or strategy background experience – Financial modeling skills including experience building models from scratch. – Broad understanding of IFRS standards related to fair value measurements, business combination, impairment testing etc. Ideally, you’ll also have – Regional experience is beneficial (preferred although not mandatory) – Previous valuation experience in consulting firm or Big 4 Firm – Previous experience in coaching teams of junior and senior staff – High business acumen and strategic mind set What we look for Solution driven individual and “out-of-comfort” zone thinker with demonstrated record of solving complex problems and completing challenging projects. We are looking for candidates who are highly motivated, analytical, logical thinkers with a passion for valuations and have a very strong attention to detail. Being a strong team player is critical with the ability to adapt to changing requirements or deadlines in support of our clients, goals. What we offer We offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer: – Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. – Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. – Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. – Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It’s yours to build. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

    EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

    EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available on our site.

    The MENA practice of EY has been operating in the region since 1923. For over 95 years, we have grown to over 7,500 people united across 21 offices and 16 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region More

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    Tech Majlis Associate | PricewaterhouseCoopers

    Employment:

    Full Time

    Line of ServiceInternal Firm ServicesIndustry/SectorNot ApplicableSpecialismIFS – Information Technology (IT)Management LevelAssociateJob Description & SummaryA career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.Our Operations Support team monitors the overall quality of our service. As a part of the team, you’ll be the primary contact for ensuring the quality of our services is maintained while also considering better ways to provide the same service in a more cost efficient manner and keeping customer satisfaction with our services high.Tech Majlis – KSA Grade Associate Our Firm Established in the region for 40 years, PwC has more than 6,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates. We have an unparalleled range of expert capabilities from Strategy, through Advisory and Consulting to Legal, Tax and Assurance Services, underpinned by the standout digital platform in the region. Our Mission One Firm : Transforming our region. Our purpose is to build trust in society and solve important problems. In an increasingly complex world, we help intricate systems function, adapt and evolve so they can benefit communities and society – whether they are capital markets, tax systems or the economic systems within which business and society exist. We help our clients to make informed decisions and operate effectively within them Our Values Creating value through diversity. Be yourself. Be different. At PwC, we respect and value differences. We know that when people from different backgrounds and with different points of view work together, we create the most value – for our clients, our people and society. As part of our commitment to individuality we are pleased to hear from candidates from diverse backgrounds, with a mixture of skills, capabilities and experience from the below Job Description. Job title Associate Tech Majlis Level Associate Reports to End User Experience Lead Location KSA Position summary. Responsibilities In this role, the successful candidate will: • Champion a team of TechLounge Customer Experts providing a customer centric service to all PwC employees. • Create an innovative Technology focussed environment where customer satisfaction is primary. • Deliver a daily service providing a focal point for customer interaction and support for all hardware and software issues including [but not limited to] client, mobility, wireless, printing, connectivity, applications. • Maintain/resolve all open incidents/tasks within ticket queue in a timely manner. • Partner with other IT teams on new technology introduction projects to ensure the site is prepared to deploy, educate and support the new solutions. • Ensure all business policies and standards around security and compliance are being met by the Tech Lounge service. • Analyse Tech Lounge performance data and adapt service to better meet business requirements. • Be a resource and guidance for customers with regard to technology use, PwC working policies and procedures. • Establish strong, open working relationships with customers at all levels. • Proactively anticipate, identify and resolve problems, applying knowledge in complex, difficult or stressful situations. • Effectively communicate and share technical information to audiences at all levels of the organization. • Drive a culture of change and innovation.

    Requirements • Experience leading a team within a working retail/service environment. • Excellent customer service skills. • High levels of energy and self-motivation. • Enthusiastic around technology and innovation. • Effective problem identification and solutions skills. • Ability to lead from the front and drive a culture of change. • Strong team player and collaborator. • Fluent in written and spoken English Desired Characteristics. • Experience in delivering a technical support service. • Technical expertise [Windows, Apple Mac, Mobile]. • Experience working in a global organisation. • Proven analytical skills.

    At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

    We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

    PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

    We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

    If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More