Aurelia Butler

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    Senior Manager / Director, Financial Accounting & Advisory Services | Ernst & Young

    Employment:

    Full Time

    In Financial Accounting & Advisory Services (FAAS) within Assurance, we assist our clients to address the accounting and financial reporting challenges facing their business. You will be part of a team that provides insight and services that accelerate analytics, decision-making and innovation to build a stronger and more efficient finance function. You will experience ongoing professional development through diverse experiences, world-class learning, and individually tailored coaching. That is how we develop outstanding leaders who team to deliver on our promises to all our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well, this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. The opportunity Having the largest geographical footprint in the MENA region, EY is perfectly placed to help the financial services sector which is experiencing unprecedented changes. We’re looking for ambitious people to help drive and support this change while learning about the intricacies of dealing with diverse clients in a challenging yet rewarding environment. Your key responsibilities As a Director/Senior Manager you’ll be responsible for managing financial services related engagements, while collaborating with the partner and client to determine a FAAS strategy that appropriately addresses risk and manages client expectations relating to deliverables. To this end you’ll ensure that the FAAS engagement team understands the client’s needs and expectations and that the work product is client-focused, clear, accurate and well-presented; ensure work is delivered timely and in compliance with regulatory requirements and monitor the FAAS engagement team’s performance against the budget and alter if necessary. In addition, identifying and communicating relevant trends, developments, and key performance drivers relevant to the client will be essential as well consulting with appropriate resources on complex accounting issues and participating in sales of new FAAS work. Skills and attributes for success – Proactivity, accountability, and results- driven people will flourish in this environment. – Dealing with competing priorities, understanding how to manage resources, and communicating effectively are key skills. – This will have a huge impact on those around you and help promote a positive work ethic.

    To qualify for the role, you must have – Minimum of 8+ years of experience in the related field – Experienced in delivering engagements (process improvements, internal controls, policies, and procedures, regulatory (Basel), IFRS 17) across the industry – An understanding of core banking systems and their architecture for finance along with their linkage to treasury and front-end systems – Strong advisory (selling) mindset – CPA/CA/ACCA certification – Strong technical skills and recognized cautious risk management ability – Deep understanding of the client’s industry and marketplace – Strong management skills to lead teams, delegate appropriately, mentor, review performance and counsel employees – Fluent written and verbal English communication, presentation, client service and technical writing skills – Ability and comfort level in researching client inquires and emerging issues, including regulations, industry practices and new technologies – Flexibility and willingness to travel on short notice, as necessary Ideally, you’ll also have – Experience in the Middle East & North Africa region What we look for We are interested in entrepreneurs who have the confidence to develop and promote a brand-new strategic vision both internally and externally. You will be business savvy with a passion for innovation as well as the motivation to create your own EY journey. What we offer We offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer: – Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. – Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. – Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. – Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It’s yours to build. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today

    EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

    EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available on our site.

    The MENA practice of EY has been operating in the region since 1923. For over 95 years, we have grown to over 7,500 people united across 21 offices and 16 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region More

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    Experience Centre Technology Lead | PricewaterhouseCoopers

    Employment:

    Full Time

    Line of ServiceInternal Firm ServicesSpecialismIFS – Information Technology (IT)Management LevelManagerJob Description & SummaryOur Firm Established in the region for 40 years, PwC has more than 6,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates. We have an unparalleled range of expert capabilities from Strategy, through Advisory and Consulting to Legal, Tax and Assurance Services, underpinned by the standout digital platform in the region. Our Mission One firm : Transforming our region. Our purpose is to build trust in society and solve important problems. In an increasingly complex world, we help intricate systems function, adapt and evolve so they can benefit communities and society – whether they are capital markets, tax systems or the economic systems within which business and society exist. We help our clients to make informed decisions and operate effectively within them Our Values: Creating value through diversity. Be yourself. Be different. At PwC, we respect and value differences. We know that when people from different backgrounds and with different points of view work together, we create the most value – for our clients, our people and society. As part of our commitment to individuality we are pleased to hear from candidates from diverse backgrounds, with a mixture of skills, capabilities and experience from the below Job Description.The Experience Centre is a function within PwC ME which assists its clients with project delivery, client meetings and workshops to solve complex business issues. It is a place where PwC’s clients are engaged either physically, virtually or a blend of both. Position summary: – We are looking for a new dynamic IT professional with experience of managing, planning, budgeting and extensive technical knowledge in IT Operations and User experience. – Main focus would be on the Experience center technology portfolio. – End user Experience and technologies. – EC support operations. – Collaboration technologies and event technology. – End User Devices & Peripherals. – Network and infrastructure o Stakeholder management and vendors relationships. – EC technology demand management of Customer satisfaction and costumers experience. – EC IT Team and resource management. – The perfect candidate for this role would be passionate about bringing the latest and most impactful technology solutions to improve the overall virtual and digital collaboration and experiences across all workshops occurring in the experience center (EC). – You will need to leverage your technical knowledge, business and digital acumen to enhance the customer experience and satisfaction. Your role will include innovating using existing technology to create seamless virtual and physical experiences, as well as looking into the market to bring new forms of tech into PwC EC. The role requires flexible working patterns – due to the nature of the work, the candidate will sometimes need to work outside of normal business hours. Responsibilities: – Manage the EC IT Operations and ensure delivery of commitments/project of supervised/managed IT services, Collaboration Technology and event technology, EC Support Operations End User Devices & Peripherals. – Take a leading role in creating innovative solutions through technology, Resolve and recommend remedial measures for problems affecting technical work. – Working on new initiatives to bridge the gap in complex environment deployments. – Support in the assessment, planning, and design of virtual experiences across all meetings and workshops occurring in the EC. – Leverage and research new virtual collaboration tools and platforms (e.g. G-Suite, Mural, Miro, Menti, Zoom, WebEx etc.) to create interactive digital experiences. – Lead communication with clients and internal teams to understand their digital capabilities and technical needs across engagements. – Run regular L&D sessions to upskill the EC team on existing and new tech (including creating guides for the tech in the space). – Ensure all the team’s technology is operational day to day, allowing the EC team to work efficiently. – Work with ME IT team to procure new technology items where required. – Catalog and manage all tech assets in the space and make sure that the team is aware of what technology is available for them to use and what technology is fit for what purpose.

    Key Skills: – Have excessive technical expertise in IT related technologies (Windows, Mac, Video conferencing solutions, Collaboration technologies and platforms, Networking hardware and software, etc.). – Able to assess, understand and define how IT services and products contribute to the operation of the business (in business terms). This includes being able to have discussions with business contacts and vendors to agree and optimize product strategies and plans. – To be able to understand strategic and operational technology environments and services and how they come together to underpin the product. This includes being able to work with technology representatives (Service managers, Vendors, etc..) to understand operational performance and agree technology plans to improve product performance. – To be able to define, agree and monitor service and quality levels for the enterprise/strategic product(s)and report these in meaningful ways to all stakeholders. – To be able to construct, agree and oversee the implementation of Service improvement plans. – The ability to build relationships and work collaboratively and influence senior IT contacts, with senior business contacts and strategic 3rd party product providers. – Be able to take a holistic view of how IT services operate and apply this to the planning/structuring of the live services and products. – High level problem-solving skills. – Strong team player and collaborator. – Ability to work under pressure during live events (i.e regional broadcasts & livestreams). – Collaborative and supportive approach to working with others (must be a strong communicator). – Good presentation skills – Proficiency in the use of multimedia and innovative concepts to develop engaging and high quality digital/physical experiences. – Be a proactive, self-starter who is able and willing to challenge operational norms and propose solutions and alternative operating modes to complex, IT wide issues.

    At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

    We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

    PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

    We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

    If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More

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    Senior Consultant – Technology Transformation | Ernst & Young

    Employment:

    Full Time

    Senior Consultant – Technology Transformation – Technology Consulting – RiyadhWhole industries have been disrupted and transformed in recent years by technology. As a technology consulting professional, you’ll help businesses realize the value they can gain from their IT investments – supporting strategy and being a key growth driver. As part of a high-performing team, you’ll deliver exceptional client service – providing advice on how technology enablement, digital transformation and enterprise intelligence contribute to performance improvement, as well as how technology can act as multiplying effect during major program transformations. As organizations look to leverage the advantage technology offers, we’ll work with you to develop the consultancy and analytical skills that you’ll need in today’s environment. Working on projects that cross borders and sectors, the experiences you gain here will be more valuable than anywhere else. So, whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. The opportunity EY is looking for consultants to join our rapidly expanding Technology Transformation team. The role will be based in our Resource Hubs in Pakistan & Jordan. Currently we have the following opportunities: – Solution Architects – Hands on experience in design and implementation of large-scale technology solutions – IT/OT Convergence Consultants – Hands on Experience in IT/OT network infrastructure projects – Cloud Transformation/Adoption Consultants – Hands on Experience in Cloud Platforms, Migration Approach & Methods Grades we are hiring at are Assistant Manager, Manager, Senior Manager.

    Technical skills requirements – Demonstrated excellence in above mentioned areas and experience in presentation to senior leadership – You will ideally have 4-15+ years of relevant professional experience above mentioned areas of Solution Architecture, IT/OT convergence, Cloud Transformation/Adoption, in a consulting environment ideally – Proven experience successfully leading and managing a team delivering Digital transformation projects – Excellent communication skills, both oral and written – Consulting experience is a must What we look for Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. What we offer We offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer: – Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. – Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. – Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. – Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It’s yours to build. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

    EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

    EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available on our site.

    The MENA practice of EY has been operating in the region since 1923. For over 95 years, we have grown to over 7,500 people united across 21 offices and 16 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region More

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    HR Operations Lead (EYSP) – Saudi National | Ernst & Young

    Employment:

    Full Time

    We believe our Talent Team is an exciting and challenging environment in which to develop your career. As a leading professional services firm, we know that our strength and capability come from our people – their different perspectives, experiences, and backgrounds. The opportunity This is an excellent opportunity for someone who is wishing to broaden their HR experience, specifically within the operations area where you will obtain experience, exposure, and knowledge across all areas of HR across Saudi Arabia; the role will report to the KSA HR Operations Lead. You will be required to work across the cluster to ensure exceptional service delivery throughout the employee lifecycle. The role will also require you to work closely and partner with the key stakeholders across the Service Lines; you will also be required to collaborate with other Talent functions to ensure consistency of user experience, client satisfaction, timeliness and responsiveness of service, quality of service, efficiency of delivery etc. Your key responsibilities In this role you will support the KSA HR Operations Lead on some of the below activities and lead on other areas: – Ensuring compliance of KSA labor regulations and must have comprehensive knowledge on the labor law. – Adhere to the MENA and KSA strategy – Will be involved with supporting the immigration lead at a MENA level. – Supporting office activities of a generalist nature that are required to be managed locally such as liaising with external authorities, employee documentation and other ad hoc local requirements that require physical presence – Provide Insights for the Talent Consultants and Talent Development – this would be via the KSA HR Ops Lead – Work with HR Enablement Leader and Projects & Performance Improvement Lead to improve efficiencies within Regional Talent Team – this would be via the KSA HR Ops Lead – Liaison with Managed Services/HR – Act as an escalation point for Managed Services – Partner with the business to provide HR expertise and insights in areas of focus – Manage all HR Matters, according to its specialty, escalating to HR Operations Lead as needed for higher risk/ sensitive cases – Provide guidance and management of involuntary separations including probation terminations and employee performance dismissals, advising on exit packages and legal implications – Work with counsellors in handling of all performance management cases and probations up to and including dismissals – Provide coaching and guidance to build counsellor capability in performance management and talent development – Ensure the support and delivery of key operational areas such as PIPs and Exits – Advise of any local legal update to the HR Operations Lead – Support Employee Relation cases – Deliver Induction and Welcome to EY for new joiners

    To qualify for the role, you must have – 4+ years’ experience of working in HR operations within a professional services firm or a complex organization – A bachelor’s degree in human resources or a related discipline – Experience in working ‘cross border’ within MENA region – Experience of working with Shared Services and handling large scale projects – Excellent communicator with fluent level of English, both written and verbal – Ability to challenge and negotiate – Highly competent in the use of Excel, Word, and PowerPoint – Relationships with or extensive experience in managing the Labor Office and Social Security Office – The strength of character to manage negotiations and legal cases with the above authorities – Significant experience in managing Employee Relations and Exits Ideally, you’ll also have – A passion to pursue your CIPD in the future or already have this qualification – Strong communication skills and the ability to articulate process and procedures clearly An enthusiastic, can do approach and be a strong team player What we look for We are interested in professionals who is wishing to pursue a career in HR to gain valuable skills providing administrative support to the wider team. We’re looking for someone like you who has the autonomy to manage their stakeholders, offering advice on best practice delivering high quality administrative support to your team. What we offer We offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer: – Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next. – Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. – Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs. – Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It’s yours to build. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

    EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

    EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available on our site.

    The MENA practice of EY has been operating in the region since 1923. For over 95 years, we have grown to over 7,500 people united across 21 offices and 16 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region More

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    Software Architect – Remote (TypeScript & React) | Michael Page

    Employment:

    Full Time

    As a Software Architect, you will report into the CTO be responsible to make intuitive high-level decisions for software development and create architectural approaches for software design and implementation to guide the development team.Client DetailsA young and dynamic tech organisation going through exciting developments and investing heavily in new age technologies and talent to disrupt their industry.Description* Successfully communicate and fully define the company software architecture strategy.* Define all aspects of development from appropriate technology and workflow to coding standards.* Collaborate with other professionals to define the specifications and determine functional and non-functional requirements for the software project.* Oversee progress of development team to ensure consistency with initial design.* Define and document application architecture and design.* Provide technical guidance and coaching to developers and engineers.* Ensure software meets all requirements of quality, security, modifiability, extensibility etc.Job Offer* Opportunity to work in an organisation looking to take their product to international markets.* Substantial potential for growth and personal development in an innovative organisation.

    * Minimum BSc. in computer programming, computer science or similar related fields.* 4-6 years of experience in software architecture.* Intermediate experience in software development processes, especially Agile methods.* Prior development experience in TypeScript and React.* Knowledge of Event Sourcing architecture.

    Michael Page is one of the world’s leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

    The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

    Finance & Accounting
    Banking & Financial Services
    Procurement
    Property & Construction
    Engineering & Supply Chain
    Oil & Gas Technical and Engineering
    Human Resources
    Sales
    Marketing
    Technology
    Secretarial
    Executive Search
    Legal

    The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide. More

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    Group Leader, CRM, RPA & SharePoint | Commercial Bank of Dubai (CBD)

    Employment:

    Full Time

    The Commercial Bank of Dubai is on a Default Digital strategy and is executing several focused initiatives in Personal Banking Group & Wholesale Banking Group to drive increased adoption of digital channels. This role is responsible for setting-up, enhancing and managing multiple hybrid delivery teams and for development, delivery, integration, implementation and maintenance of a portfolio of Class A & Class B Applications.• This role would be the owner of CRM & SharePoint application suite used by Bank & selected Fintech partnerships and will own and drive the application roadmap and enhancements for these applications.• To design, develop and implement secure business function on a portfolio of applications as per existing software development standards and the Bank’s policies (such as risk, audit etc) • Drive and validate end-to-end solution design (people, process and technology) to ensure completeness of solution that meets business requirements.• Oversee and manage the delivery for the applications portfolio as part of the overall programs and project progress to meet approved project budget and schedule.• Providing support and advice to IT Development and Support teams with regard to the assigned portfolio of applications• Build, manage and nurture a delivery team with relevant experience, expertise, and technology knowledge. Responsible for the team P&L (budget gathered, projects and non-project spends via contracting external resources/vendors) as well as day to day administration of the team.• To be as SME and guide to the wider team from a business-technology perspective• Maintain relationships with schemes, vendors, and regulatory organizations for all related matters, not limited to delivery.• Maintain an overview of the infrastructure and users to constantly reassess the environment, to rationalize and ensuring uniform and cohesive monitoring across the technology stack.• Collaborate with the Architecture team to review and re-engineer architecture of managed applications• Participate in the transfer of the system to the state of production and review the results and make the required modifications for the purpose of extradition to the beneficiaries or the technical divisions concerned

    Requirements• Minimum 10 years of relevant experience in Information Technology in a Banking / Financial Services Context • Experience on implementing and supporting a significant number of applications within the portfolio is mandatory including but not limited to Microsoft Dynamics CRM, EDMS, Kofax• Experience in managing large projects with internal and vendor based development models • Hands-on functional knowledge around the assigned Application / Business portfolio • Hands on technical experience in individual, team and managerial capacity • Familiarity with Cloud, Dev Ops, IT QA. • Relevant experience in strategic planning and execution in a matrix organization• Solid technical and fintech knowledge and ability to resolve technical issue especially on the assigned Application Portfolio , Open API, Agile Delivery, DevOps adoption etc. • Strong project management skills including planning, documenting, communication and delivering the end-result on-time, with quality. • Strong interest and knowledge of emerging technology trends and applications. • Strong stakeholder management and negotiating and influencing skill • Strong leadership as well as Strong collaboration skill • Strong business acumen with a good analytical mindset will be essential

    In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

    By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

    Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More

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    Tech Majilis Expert | PricewaterhouseCoopers

    Employment:

    Full Time

    Line of ServiceInternal Firm ServicesSpecialismIFS – Information Technology (IT)Management LevelSenior AssociateJob Description & SummaryA career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support clients core business functions by deploying applications that enable their people to work more efficiently and deliver the highest levels of service to our clients. Our Information Technology Generalist – Client Services team focuses on managing the design and implementation of technology infrastructure for our clients, developing and enhancing client applications, and providing technology tools that help create a competitive advantage for clients to drive strategic business growth.Our Firm Established in the region for 40 years, PwC has more than 6,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates. We have an unparalleled range of expert capabilities from Strategy, through Advisory and Consulting to Legal, Tax and Assurance Services, underpinned by the standout digital platform in the region. Our Mission One Firm: Transforming our region. Our purpose is to build trust in society and solve important problems. In an increasingly complex world, we help intricate systems function, adapt and evolve so they can benefit communities and society – whether they are capital markets, tax systems or the economic systems within which business and society exist. We help our clients to make informed decisions and operate effectively within them Our Values Creating value through diversity. Be yourself. Be different. At PwC, we respect and value differences. We know that when people from different backgrounds and with different points of view work together, we create the most value – for our clients, our people and society. As part of our commitment to individuality we are pleased to hear from candidates from diverse backgrounds, with a mixture of skills, capabilities and experience from the below Job Description. Job title : Customer Experience Champion Level SA Location Dubai, UAE Job Description & Summary : The Customer Experience Specialist will be responsible on a daily basis for the provision of insightful advice and friendly, hands-on technical support at the Next Generation Tech Majlis service located in the PwC office. The Tech Majlis service delivers a Next Generation Technology experience for the PwC employee. Primarily focussed around provision of customer centric support services, the Tech Majlis also provides a central location for IT engagement, education and innovation. This is a vital role and critical to the success of our growth and long-term scalability. Specific responsibilities include but are not limited to. RESPONSIBILITIES – Help foster positive customer and team relationships using a friendly and upbeat manner (Zen vibes). – Providing personalized and solution orientated customer service. – Ensuring all customer tickets are addressed and resolved in a timely manner, based on department and personal KPIs. – Creating and updating support tickets, including escalating them where needed. – Participate in cross functional teams on new technology introduction projects to ensure the site is prepared to deploy, educate and support the new solutions. – Helping to improve existing customer experience workflows and processes. – Drafting standard service agent responses. – Building out the KBs. – Assisting in the creation of training resources. – Helping other departments to build a center of excellence with other ad-hoc related tasks as needed per business objectives. – Adhere to all business policies and standards around security and compliance. – Provide candid feedback and suggestions for improvements to the Tech Majlis service. – Contribute to Tech Bytes and its ongoing development

    WHO ARE YOU- Genuine desire to help people resolve problems and get the information they need. – Superior communication skills, both written and spoken. – Ability to work under pressure, think on your feet. – Strong project management skills and the ability to keep multiple plates spinning. – An eye for detail, and for not letting things fall through the crack. – Ability to spot and articulate where there is room for process improvement. – Quick study and openness to always learning. – Collaborative, team player with a flexible approach and “no job too small” mentality. – Availability for varied hours.

    At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

    We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

    PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

    We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

    If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More

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    Senior Backend Developer – Remote (Python/Go/.Net Core) | Michael Page

    Employment:

    Full Time

    As a Senior Back-End Developer, you will be responsible to create, code, and improve the server, server-side applications, and databases that, when combined with front-end codes, help create a functional, seamless experience for the end-user.Client DetailsA successful, young and dynamic tech organisation going through exciting developments and investing heavily in new age technologies and talent to disrupt their industry.Description* Compile and analyze data, processes, and codes to troubleshoot problems and identify areas for improvement.* Collaborate with the front-end developers and other team members to establish objectives and design more functional, cohesive codes to enhance the user experience.* Develop ideas for new programs, products, or features by monitoring industry developments and trends.* Record data and report it to proper parties, such as clients or leadership.* Participate in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.* Taking lead on projects, as needed.Job Offer* Opportunity to work in a growing organisation for high-profile clients across Oman and the GCC.* Substantial potential for growth and personal development in a youthful, innovative organisation.

    * Minimum BSc. in computer programming, computer science or similar related fields.* Minimum 3 years of backend development experience in Python or Go or .NET Core.* Strong grasp of container theories and practices Docker and Kubernetes* Strong understanding of the web development cycle and programming techniques and tools.* Proficient in use of authentication libraries such as KeyCloack, error monitoring tools such as Sentry and code versioning tools, such as G IT.* Strong knowledge of integration of multiple data sources and databases into on system using REST webservices.* Proficient understanding of API Design and OWASP Security principles.

    Michael Page is one of the world’s leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

    The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

    Finance & Accounting
    Banking & Financial Services
    Procurement
    Property & Construction
    Engineering & Supply Chain
    Oil & Gas Technical and Engineering
    Human Resources
    Sales
    Marketing
    Technology
    Secretarial
    Executive Search
    Legal

    The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide. More