Employment:
Full Time
Supporting all employees with any IT issues across multiple locations in the region, the IT Help Desk Associate will provide all equipment coordination, basic troubleshooting and act as the first point of contact for all queries from the Dubai office. Our client is a management services professional organisation with offices across the world and a fantastic reputation as one of the leading consultancy firms. Therefore, there are strong opportunities for growth and development for IT graduates within this fast paced environment.
We are seeking a well presented, customer centric and professional individual who creates a great first impression. You will be organised and pro-active in providing a 1st class service and support to regional employees, representing the IT team as an efficient and approachable problem solver. There will also be an opportunity for the successful individual to assist with ongoing projects such as regular asset upgrades and new technology testing and integration. You will also assist in the organisation of off-site repairs, the creation of user accounts, permissions and with the installation of audio-visual equipment, such as video conference units and projectors for both internal and external meetings at the Dubai location.
The ideal candidate will have exceptional English language skills (Arabic fluency is also highly desirable) and be pro-active and resourceful in their day-to-day tasks. You should be able to work both independently and within a team to ensure all deadlines are met and provide consistent communication with all involved in the process, raising any important issues with your IT Manager.
To be successful in this position you will hold an IT related degree, alongside excellent communication skills and a calm and proactive approach. You will utilise you study knowledge and relevant work experience to diagnose basic IT issues and escalate the more serious problems to the relevant team member. You will posses a minimum of 1 years work experience and a keen interest and aptitude in technology and technical issues including basic LAN and IP network knowledge and be accustomed to Windows 10, MAC OS, MS Office and Cloud file sharing.
Irwin & Dow was established by two highly experienced recruitment professionals, Tracey Irwin and Jocelyn Dow. We provide a refreshing approach by working in close partnership with clients and candidates within the Business Support, Secretarial, HR & Finance sectors.
Good staff are key to every business. We recognise and appreciate this, having over thirty years combined recruitment and executive search experience within the region.
Our main aim is to provide a specialist service to clients preferring to work with a bespoke consultancy.
Our values of discretion and diplomacy are paramount and our ultimate goal is to become a partner of choice for all our clients and candidates.
Source: Job Posting - gulftalent.com
