Employment:
Full Time
Introduction
System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client’s IT operation.
Your Role and Responsibilities
System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services as required by the client.
He will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client’s IT operation.
Responsibilities
– System Services Representative (SSR) is primarily responsible to assist in post sale maintenance of IT equipment both IBM and non-IBM in customer accounts.
– Possesses the knowledge and training necessary to perform as an electronics technician prior to becoming an SSR
– Acts as a technical interface to customers for hardware support and the delivery of operational services as required by the customer.
– Performs technical service and/or post sale support for hardware. Assists in services activities including systems assurance, installation, account management, basic problem determination, discontinuance and relocation for IBM and non-IBM systems.
– Using established and varied techniques and procedures to perform basic problem determination and problem solving. Resolve customer hardware and software operational situations.
– Understands and is able to articulate IBM’s technical support delivery methodology, particularly, as it relates to base and enhanced support.
This is a fixed term opportunity with a duration of 12 months
Required Technical and Professional Expertise
– Bachelor’s degree in Computer Engineering or related fields.
– Exhibits excellent communication, leadership and problem solving skills.
– Applies specialized technical training, experience and knowledge to assist customers.
– Demonstrates required proficiency in technical skills for this position.
– Strong Service & Business Mind.
– Normal/flexible office conditions at IBM and customer locations.
– Frequent daily travel. Irregular customer-driven work hours including shift and weekend activities.
– High availability and responsiveness goals; require use of many communications technologies.
– Agree to work on off sift hours ( Stand-by Shift )
– Good command of English.
– A valid driver’s license and reliable vehicle are required.
For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region’s technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.
Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.
Reinvention is a keyword in the company’s history and, today, IBM is much more than a “hardware, software, services” company. IBM is now emerging as a cognitive solutions and cloud platform company.
Source: Job Posting - gulftalent.com
