Employment:
Full Time
Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.
Your Role and Responsibilities
– Provides advanced level of hardware remote technical support, troubleshooting and analysis assistance for hardware installation (or reinstallation), usage, configuration questions and software installation for IBM/Lenovo Servers and Storages
– Diagnosing, troubleshooting, and developing new solutions for technical issues escalated from L1 support team.
– Identifies out of scope technical issues, provides resolutions to a diverse range of complex technical issues, mentors others in providing validated technical information, support process instructions and special support requirements.
– Ability to Learn new products quickly and effectively, when given access to our knowledge base to be able to develop a layered understanding of how the product works end-to-end.
– Contributes to a centralized problem identification and resolution database
– Develops and implements resolutions to identified problems and follow standard practices and procedures.
– Identifies records and works with management to pro-actively revise current procedures and tools to improve customer satisfaction
– Develops broad knowledge of the organization’s mission and strategy and relates it to day-to-day issues.
– Challenges existing processes based on industry best practices, enhances these for the benefit of all.
Required Technical and Professional Expertise
– B.Sc. in Electronics/Communication/Computer Engineering or Computer science
– 1-3 years of experience in technical support, IT infrastructure or related.
– Excellent customer communication and problem-solving skills
– English & Spanish or French language fluency are a must
– Demonstrate proficiency in the hardware platform supported by maintaining applicable technical certifications.
– Strong Hardware server’s knowledge is a must
– Microsoft windows server and Linux knowledge
– MCSE or other IT industry certifications is a plus
– Ability to work during eastern time zone and 24*7 rotational shifts basis
– Experience in working within global teams
For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region’s technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.
Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.
Reinvention is a keyword in the company’s history and, today, IBM is much more than a “hardware, software, services” company. IBM is now emerging as a cognitive solutions and cloud platform company.
Source: Job Posting - gulftalent.com
