Business
• To ensure Account Opening procedures are strictly adhered to as per policies and guidelines.
• To maintain a close coordination with the Operations staffs to provide prompt and excellent service to the banks customers.
• To be conversant with AML / CDD guidelines, Compliance policies and business processes
• To ensure compliance with Minimum Control Standards on Customer Data Confidentiality
• To promote the highest level of customer service and responsiveness
• To ensure compliance with Global Process Standards on Customer Data Confidentiality
• To ensure optimal customer service by efficient management.
• To achieve set targets in terms of service standards for customer transactions.
• To guide customers to digital service.
• To efficiently meet and greet the customers.
• To ensure neat work area at all times.
• To meet transaction processing standards
• To comply with all relevant money laundering prevention procedures
• To capitalize on cross-sell opportunities.
• Intelligently access the needs and problems of the existing customers and guide them
• Improve workflow and processes to maintain highest quality of service delivery.
• Keep clients informed of new products/services and promotional activities.
• To be able to perform cash and clearing services.
Processes
• To ensure compliance of laid down process and procedures.
• To facilitate and Implement work process improvements.
• To ensure compliance with Global Process Standards on Customer Data Confidentiality
• To highlight security concerns to Branch Operation and Service Manager
• To be able to detect any suspicious transactions, Money Laundering, forgeries etc.
• To Initiative and drive to achieve set targets and service standards
Risk Management
• To be able to detect any suspicious transactions, Money laundering, forgeries etc
• Highest compliance with reference to Anti Bribery, Anti Money Laundering & Combating Financial Crime Risk procedures.
Governance
• Ensure all GPS standards are followed and adhered.
Regulatory & Business conduct
• Good knowledge groups policies, standards, local regulations and legislations of the prevention of money laundering
Key Stakeholders
Internal
• Branch Manager
• Branch Operations Manager
• Central Operations
• Central Remittance
• Country Money Laundering Preventing Officer
• Phone Banking
• Digital Banking
• Central Operations & CMO
External
• Existing Customers
• Prospective Customers
Other Responsibilities
• Ability to foster a friendly and co-operative work environment
• Educate customers on using of other delivery channels.
Apply now to join the Bank for those with big career ambitions.
• Very good product knowledge
• Good knowledge of banking practices and regulations
• Anti-Money Laundering, Sanctions/Compliance Training and Basic Banking Practice
• Very good communication skills in English and preferably also in Arabic.
Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group’s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.
Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.
In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.
Source: Job Posting - gulftalent.com
