Employment:
Full Time
You will be responsible to ensure services are delivered consistently and effectively to the organisation, which includes actively serving internal customers and liaising with third party Enterprise Technology providers to deliver high quality services and timely issue resolution.
Client Details
A leading organisation in Abu Dhabi going through a largescale transformation.
Description
* Responsible for testing Service Desk system upgrades and process updates.
* Support the design, delivery, and improvement of system processes.
* Lead and manage 3rd party support staff and the integration of 3rd party support tools.
* Serve as the primary point of contact related to EWEC Service Desk and manage escalations.
* Build and maintain documentation, knowledgebase articles, and support resources to reduce the number of tickets.
* Understand the technical solution, interfaces, and data flows between enterprise tools.
* Work with vendors on service delivery issues.
* Support Rota Management of support staff
* Provide general support, administration, and maintenance of the enterprise tools with a primary focus on the Service Desk platform.
* Develop and produce accurate Service Delivery reports and Dashboards.
* Maintain CMDB.
* Asset Management procurement and disposal.
* Support Change Management processes.
* Monitor customer satisfaction surveys.
Job Offer
* Competitive salary with an opportunity to create a large impact in a greenfield project.
* Bachelor’s degree (or equivalent) in Computer Engineering, Computer Science, Information Technology, Information Systems or related field.
* Experience building and maintaining a Configuration Management Database (CMDB).
* Must have at least one related Certification: ITILv3 or v4.
* Minimum of 3 years of practical experience in IT Service Management/Service Delivery.
* Strong communication skills with different layers of the organisation.
Michael Page is one of the world’s leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.
The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:
Finance & Accounting
Banking & Financial Services
Procurement
Property & Construction
Engineering & Supply Chain
Oil & Gas Technical and Engineering
Human Resources
Sales
Marketing
Technology
Secretarial
Executive Search
Legal
The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.
Source: Job Posting - gulftalent.com
