Employment:
Full Time
Job Purpose:
Accountable for handling Appraisal & CPV functions within Retail Operations through end-to-end ownership and ensuring that all operations (On-shore & Off-shore) conform to Bank’s controls and compliance framework and processes in the unit are carried by the team with maximum efficiency, security and control, and that customer satisfaction is provided in accordance with agreed service standards and by managing costs / risks through operational efficiencies and controls & stand the test of audit.
Principal Accountabilities:
• Accountable for managing day to day operations in Credit Appraisal & CPV, function involving credit appraisal of Personal Loan, Rent Loan, Overdrafts, Auto Loan, Credit Cards application & Credit Limit Increase requests in accordance with PBCC approved Delegation of Authority, UAE FTS, updating Operational Risk Database, AECB billing, CPV calls stationary & documents, whilst ensuring that these activities are carried out with maximum efficiency, security and control in accordance with established procedures & agreed service standards and stand the test of audit.
• Accountable for developing, maintaining and constantly improving processes & workflow relating to the unit and updating those processes in the unit’s SOP & ensure that these conform to the Bank’s standard of quality, operational efficiency and controls and include effective internal controls to manage operational risks and stand the test of audit.
• Responsible to take the End to End ownership of Credit Appraisal & CPV functions and to ensure customer satisfaction at all times.
• Accountable for establishing and monitoring operational performance standards, service standards, and service level agreements (both internal within the bank and external with service providers) for all aspects of operational performance / service delivery within Credit Appraisal & CPV function to ensure a very high level of customer satisfaction.
• Responsible for managing performance of off-shore team through the daily EOD MIS, error rate & monthly dashboard and channel feedback on exceptions with corrective measures.
• Accountable to have an effective complaint management process and handle customer complaints & enquiries when escalated and channel feedback into process improvements and ensure that efficient and quality services are always provided to customers in accordance with Bank’s agreed service standards.
• Accountable for review of procedures in coordination with Head of Retail Operations to ensure that Unit activities are always geared to deliver the requirements of the business especially when new products are launched which significantly impact volumes.
• Generate MIS on unit volumes and submit it to Head of Retail Operations, and provide insight to unit trends that can help on capacity planning and business volumes.
• Accountable as one of the joint custodians for Retail Operations chubbs to ensure that all custodial items are kept under safe custody.
• Accountable for building a control conscious environment, by making reporting staff aware of the key risk / controls / procedures of the operations and letting them “own” their processes.
• Accountable to plan and review staffing requirements, in accordance with business plans & volumes.
• Ensure that all facilities within Credit Appraisal & CPV functions are always maintained in good condition in order to eliminate possible downtime.
• Accountable to constantly monitor performance of reporting staff and counsel, mentor, motivate, guide and train them to ensure that performance is optimized through a high level of staff morale/initiative/development and SMART KPIs.
• Accountable to provide regular guidance and direction to the staff within Credit Appraisal & CPV function in order to achieve the business objectives, and to ensure that the various operational procedures and deliverables are well coordinated to maximize business profitability dynamics and customer satisfaction.
• Accountable to review and sign Managers Cheques, issued from Retail Operations unit.
• Accountable to review Audit Log report generated as part of EOD and channel feedback any findings to TL, PL & CC Disbursals and TL, Mortgage & SME Disbursals.
• Accountable for imparting Credit Appraisal & CPV related Induction Training to new recruits.
• Accountable to keep Head of Retail Operations advised of any material operational / process weaknesses and non-compliance with controls in Credit Appraisal & CPV and incidents to be updated to Bank’s ORM on all potential and confirmed fraud / risk cases.
• Accountable to provide training to both on-shore & off-shore staff on all operational process whenever a new product or new product features or new process is rolled out.
• Ensure participation and recommendation of user specifications for system development / enhancement for activities handled within the Unit or on any new product launch.
• Work closely with Client Engagement function and ensure effective complaint management & handle customer complaints and enquiries when escalated and channel feedback into process improvements.
• Work closely with Sales, Credit, Business & IT functions to ensure that all operational support requirement is addressed whenever a new product or new product features are launched in the market.
• Work closely with Head of Retail Operations to ensure that Credit Appraisal & CPV function is always geared to deliver the requirements of the business.
University degree or equivalent qualification.
At least 3 years of experience in managing the team in Credit Appraisal & CPV Operations, with a thorough knowledge of credit policies of loans & cards.
In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.
By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.
Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years.
Source: Job Posting - gulftalent.com
