Employment:
Full Time
Responsibilities:
– Support End User Device’s and resolve service request and incidents received via IBM Tivoli ticketing tool.
– Support and troubleshoot an elaborate VDI environment from an EUD perspective.
– Setup AIO’s, Embedded Touch PC’s, WOW machines, Printers and peripherals like Barcode Scanner, Printers and test network connections.
– Install and test desktop software applications like Epic, LMS, VMWare Horizon Client (VDI) and test computers to ensure proper functioning of computer systems.
– Deploying new equipment’s like Vocera communication device, Zebra printers, SSO for IBM, NUC (Next Unit of Computing), Telemetry Monitor and Biometric Access machines.
– Train end users on usage of hardware and software and peripheral device operation.
– Requesting and coordinating vendor support.
– Set up and troubleshoot of IPCS and Linux based STB (Set-Top Box)
– Support Projectors and WebEx/Teams sessions in meeting rooms.
– Working on IP Telephony/UC and cisco Phone products.
– Supported over 150 users locally and 30 remotely on a daily basis.
– Setup new SSL VPN service and installed and configured client applications
– Supporting Apple product such as Mac Laptops / IPADs and iPhones.
– Working with Incident manager and IT change management team.
– Assigning tasks and IT ticketing (IN & SR) to the IT support team.
– E-mail, internet and intranet issues.
– Virus, spyware and Trojan removal operation.
– Fixing issues in antivirus and anti-spy applications.
– Upgrading of RAM and Hard disk for desktop and Laptop.
– Deployment of new PCs along with data and application migration.
– VPN client configuration (Cisco), and Wireless network configuration.
– User account unlocks and reset password.
– E-mail Outlook configuration and Enterprise vault administration.
– Network printer and fax machine Installation & configuration.
– Projector, voice and video conference machine setup for meeting.
– Network scanner and network folder setup.
– Taking Inventory report of hardware’s (Asset report maintained).
– Configure antivirus software to fully protect IT environment.
– Monitor the performance of the computer systems and address issues as they arise.
– Provide technical support for software reconfiguration to aid in function customization.
– Completed password changes and supplied active directory support.
– Answered new hire questions regarding Microsoft Office.
– Return defective equipment to maintenance inventory, document customer repairs, and maintain and restock parts inventory to maintain spare parts levels.
– Monitor, operate, manage, troubleshoot, and restore service to terminal service clients, PCs, or notebooks with authorized access to network
Salary:
AED
3,000 to 6,000
per month inclusive of fixed allowances.
– Degree holder
– Bachelor’s degree in technology or computer science
– Minimum 5+ years experience in IT management
– Experience with or knowledge of programming languages and operating systems (MS Exchange, Active Directory, and other — Windows-based systems), current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring
– Expertise with implementing, configuring, and testing solutions
– Proven leadership skills
– Strong creative and analytical thinking
– Professional certifications
Ali Omran Al Owais Group (AOG) is one of UAE’s leading business groups, with diversified interests in five operating divisions: Aviation, Financial Services, Construction & Trading, Facility Management & HR Consultancy. The group’s operations are predominantly based in the Middle East region, where AOG has been established for over 33 years. AOG seeks to foster long-term, sustainable growth through active participation in management, underpinned by a strong financial base.
Source: Job Posting - gulftalent.com
