Employment:
Full Time
Introduction
Join IBM TSS team and help our clients all over the world, we are looking for an enthusiastic & technical savvy person to work with us in solving our clients technical puzzles, if you have strong technical, troubleshooting and communication skills along with experience in the support field then this could be the role for you.
We work with a wide variety of customers providing technical support for Linux products, you will be involved in supporting our clients’ IT infrastructure for configuration queries and break/fix scenario.
Your Role and Responsibilities
Remote Technical Support for SAP Appliances (Total Solution Support) will be primary contact for customers for incidents on the complete infrastructure stack for SAP BWA and HANA systems this includes Power/Intel server hardware, virtualization layer, Linux operating system and attached storage as well.
Job Responsibilities
– Work as a direct interface to the customer for the problem determination up to the comprehensive identification of the cause and solution of the technical problem.
– Carry out proactive tasks like: proactive reports, proactive System maintenance, release management checks, proactive systems health checks of the complete infrastructure layers for SAP HANA.
– Will work with an international team and the higher support levels up to and including the laboratory.
– Structured complex problem determination tasks:
– To collect the required information from the customer,
– Coordinate the involved support teams,
– To promote the root cause analysis in a structured manner according to defined methods,
– To create suitable and coordinated action plans
– To advise the customer comprehensively up to the final solution of the problem.
– Clear communication and clarify conflicts in case of an escalation
Required Technical and Professional Expertise
– Language: Must be fluent in English
– Strong knowledge in the different Linux distributions
– Strong communication skills
– Strong soft-skills and customer management techniques
– Strong troubleshooting skills
– 3-5 years’ experience in the support field
Preferred Technical and Professional Expertise
– Bachelor’s degree in Computer Science or equivalent
– Certified RHCSA/RHCE
– Knowledge in Virtualization
– Location : Smart Village
– Working Hours : Shift based
For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region’s technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.
Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.
Reinvention is a keyword in the company’s history and, today, IBM is much more than a “hardware, software, services” company. IBM is now emerging as a cognitive solutions and cloud platform company.
Source: Job Posting - gulftalent.com
