Employment:
Full Time
• Handle user calls in a timely and accurate manner.
• Provide first-level support to customer service requests and daily assigned tasks within deadlines.
• Escalate complex support requests to relevant Supplier/Vendor IT Team for resolutions.
• Understand support problems, analyse problem data and determine appropriate solutions.
• Maintain problem documentations and their resolution procedures for reference procedures.
• Report system downtime and performance issues to Manager.
• Ensure to follow standard operating procedures and meet service level agreements.
• Install, configure and maintain software and hardware systems.
• Assist in development and enhancement of IT systems.
• Assess potential risks and technical challenges and prepare appropriate mitigation plans.
• Conduct IT related trainings to new/existing users and technical teams as needed.
• Analyze system issues and provide resolutions.
• Recommend process improvements to ensure system reliability, scalability, security, integrity and performance.
• Work in compliance with department safety and quality standards.
• Minimum 4 to 6 years of experience in System implementation and IT Support
• Expert in Server handling and back up procedure
• Internal stakeholders management
• Provide training and onsite support
• Defects / Service calls handling and Vendor co-ordination
• Supervising the small scale hardware/system implementation
• Bachelors of Computer Science / Applications / Engineering Mandatory
• Masters in Computer Science / Application / Engineering (Value added / Good to have)
• Certification – Microsoft certified IT professional (Mandatory)
• Cisco certified network associate certification (Optional)
• Database / RDBMS – Basic knowledge (Mandatory)
Making Travel Special is about knowing what customers want. We recognise that by serving our customers, we’re also serving their customers. That’s why we talk about the promises our customers make. In this way, we delight our customers and their passengers, even as we continue to challenge ourselves to become the most admired provider in the world.
We treat customers like they are our guests. And because they expect food to be good and wholesome, we maintain the highest global quality assurance standards. What’s more, our teams of experienced, dedicated professionals go the extra mile to provide innovative, efficient and reliable services for every single one of them.
Over the years, we’ve become a global player. In the coming decades, we’ll continue to transform our industry by staying true to our core values.
Source: Job Posting - gulftalent.com
