Employment:
Full Time
Line of Service
Internal Firm Services
Specialism
IFS – Information Technology (IT)
Management Level
Manager
Job Description & Summary
We are looking to grow our team with a committed person who will take responsibility and champion our Change and Release processes, monitor process effectiveness, adoption, and make recommendations for improvement. This individual will play a key role in enabling an agile product lifecycle whilst helping to improve operational service quality standards across the region.
The Change and Release Manager will proactively manage the day to day operation, liaising with their PwC Global counterparts and managed service providers to ensure that ME Technology is fulfilling it’s obligations. In parallel, this individual will take a leading role in driving ME requirements, working with the ME Tech Leads to understand their needs, unblock any obstacles and propose enhancements across process and tooling.
The Change and Release Manager will take ownership and be accountable for both processes across the PwC ME region, ensuring;
– Processes, KPIs and Reporting are fit for purpose
– Roadmaps and maturity plans are in place to enhance and evolve the processes and tooling
– Stakeholders are bought-in to the process, strategy and plans
– Technology Services is compliant with Global Change and Release process & policy
– Technology Services teams understand their roles and requirements and are held to account
– The Governance structure is appropriate and tailored to ME working practices
– Seamless implementation of changes and system releases through strong release planning, change coordination, system and user acceptance testing, release and deployment management in order to assert that a product or service is robust and capable of being released into the live environment without causing a disruption to service.
– All requests proposing change to established and supported platforms are evaluated, analysed and potential risks or issues are documented.
– Liaise with business and 3rd party vendors to capture and analyse requested changes including the actions that will be taken to mitigate the risks identified.
Knowledge, skills, and abilities
– Demonstrates a comprehensive knowledge of Change & Release Management, with practical experience in assessing, analysing, developing, documenting and implementing change processes and procedures
– Experience working with a variety of Change governance frameworks and enhancing these to fit to organisational culture with emphasis on proven ability to mentor/coach individuals as part of overall organisational development process
– Technical background in information technology management is desirable, with strong process knowledge of systems development lifecycles, programme and project management
– IT development processes and delivery lifecycles, including all aspects of technical and business testing
– Proven experience managing stakeholders and leading small to medium sized teams to deliver to common goals
– Practical experience of ServiceNow ITSM modules, reporting and dashboards
Education
– ITIL V3 Foundation or Higher
– University Degree educated or equivalent
– Relevant Project, Release or Change Qualification
Language
– Fluency in spoken and written English
Overall Experience
– 8+ years of relevant experience in a similar role.
PwC firms help organizations and individuals to create the value they’re looking for.
We’re a network of firms in 158 countries with close to 169,000 people who are committed to delivering quality in assurance, tax and advisory services. PwC is the brand under which member firms of PricewaterhouseCoopers International Limited (PwCIL) operate and provide services. Together, these firms form the global PwC network.
In our 3 key areas of business or Lines of Service Assurance, Tax, and Advisory we work with our clients from business start ups to the worlds leading organizations to measure, protect and enhance the things that matter most to them.
We help our own people to learn, discover, develop and make a real difference all the way through their working lives. And we have big ambitions to grow.
PwC Middle East Region is part of what we call the Central Cluster and includes the UK, Europe and Africa as well as the Middle East. The region consists of 12 markets – UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Jordan, Lebanon, Egypt, Libya, Iraq and Palestine.
PwC has been established in the region for over 40 years, we already employ over 4500 people and we are on course to become the Middle East number one professional service firm.
Source: Job Posting - gulftalent.com
