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      Adapt or Fail: Why Employers Need to Redesign their Workplace Culture

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      The Coronavirus pandemic has dramatically changed the way people live and work — forcing British businesses to pivot to new, digital, and remote ways of working. But, while many of these continue to manage, how many will truly thrive in the months – and perhaps years – to come?
      Today, as many companies pass the eight-month mark of remote working, and with no clear end in sight, working from home is no longer the exception, it’s the rule. But despite the advantages remote working has to offer, our latest research revealed that ‘hidden fractures’ are emerging among workforces, which risk causing irreparable damage to cultures and productivity.
      To ensure their businesses remain resilient – and prevent them from being permanently held back – it’s clear that employers need to take a proactive approach to manage and, in some cases repair, their workplace culture. The time to take action and rethink the employee experience is now; and here are four things employers should focus on:
      Design for remote
      First and foremost, business leaders need to design for remote. Indeed, when it comes to creating a positive company culture – that’s vital for a stable workforce – the same old tactics that were used pre-pandemic won’t work. Employers need to redesign the employee experience to ensure that people feel supported and connected with other team members as well as part of the same experience, wherever they are.
      For instance, just because your workforce isn’t together in the office, it doesn’t mean you can’t create meaningful experiences at key moments in employee life-cycles – at a distance. That could involve providing a new hire with a starter pack and a virtual buddy during onboarding, sending a bottle of fizz to newly promoted staff, or bringing the team together virtually to give a heartfelt farewell to a colleague who’s leaving. If effectively supported, these key moments can positively shape sentiment towards employers, roles, and colleagues.
      Continuously build familiarity
      When people are working in the office, familiarity — that is, feeling part of a team and being able to talk to colleagues and be heard — helps breed successful teamwork and a trust-based culture. But with everyone working from home, it’s easy for relationships to become momentary and transactional — a short video call here or an instant-message there, followed by weeks of nothing. And yet, familiarity is a critical outcome of employee experience, so businesses need to find new ways to weave it into every touchpoint.
      In our research we found that things like recognition for work well-done (33%) and being able to access support and guidance when needed (31%) aren’t just ‘nice to haves’ — they are the most important elements for creating a next-level workplace culture. When these are absent, the workplace culture is viewed as negative – and trust levels nosedive.
      But it doesn’t have to be this way – employers can continue to build and nurture relationships and instill a sense of familiarity by other means. Digital culture platforms, for example, could offer the solution many are looking for. These allow employers to create a space – outside of work channels – dedicated to building culture and familiarity, that all employees can participate in, as and when they please. If they’re to re-create familiarity in their remote workforce, businesses need to think differently and innovatively about how they can keep workplace connections alive and drive meaningful conversations and interaction.
      Strengthen employee networks
      As much as relationship-building is important, it’s also vital to nurture and support the development of peer networks that employees are reliant on for support, guidance, and reassurance. In fact, the cracks in networks are already starting to show, with 51% of employees saying they feel it’s harder to reach out for help from teammates when working from home. This should be a key concern for employers because when employees feel unable to lean on their peers for support and guidance, they can become increasingly anxious and more reliant on their Line Managers as a result. This, in turn, can create pressure points within the organization, causing productivity to plummet.
      Pre-pandemic, peer networks that extended outside of work teams were commonplace – something that has been altered by home-working. At a time when many people feel less visible and connected, it’s clear that businesses need to re-examine their remote working models and create the right channels to ensure employees feel seen, heard, supported, and trusted – and to help them to connect and thrive.
      One way to do this is by celebrating and acknowledging employee wins and achievements in a way that is long-lasting and is seen and heard by everyone across the business. Whether it’s highlighting their achievements over a company-wide video call or updating the team on a digital newsfeed that can be read by the whole organization, employees will feel recognized and appreciated. It’s by adopting these types of creative culture initiatives that employers can help remote workers to feel more ingrained in their business and encourage a more positive and connected workplace culture, no matter where employees are working.
      Measure and track culture
      Finally, in order for employers to effectively keep their finger on the pulse of workplace culture, it’s critical that they measure employee experience and culture. But traditional employee surveys aren’t necessarily the best option, as they’re often slow to implement and can cause survey fatigue when overused. Instead, managers and business leaders should look for ways to harness real-time and consistent culture analytics. By implementing pulse surveys more intelligently (and less frequently) they can benchmark measurements and use findings to help build and maintain an effective and happy remote workforce.
      For many organizations, returning full-time to an office is unlikely to happen any time soon and we believe that in the longer-term many companies will embrace hybrid working practices, as employees look to get the best of both worlds during their working week. But whether businesses are planning for it or not, it’s important to realize that remote working is here to stay, and not just in the short term. In order to protect their workplace culture and their company, employers need to redesign their thinking and adapt their employee experience to this new reality. Those that fail to evolve risk being held back and those that embrace the change will stay one step ahead, now and in the future.
      By Marcus Thornley, CEO of Totem.

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      Fresh Perspectives for Post-Pandemic Working

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      Forecasting like the weather is fraught with difficulty, but at least the Met Office has decades of data, advanced modeling technology all combined with huge experience. Forecasting the future of work, how people will work, and what the workplace will look like – in the context of a global pandemic – is completely unprecedented. A bit like trying to foresee a hurricane making landfall at Hastings.
      Certainly, offices will not die nor disappear, but the experience of the past few months has seen a huge behavioral change, particularly during the hard lockdown. The proven viability of working remotely at scale means the way we work and the way we use offices needs to adapt.  But, before jumping into solutions-mode, we should recognize technology-driven change was already in train. Over the last decade, it has resulted in a massive shift from fixed to fluid. Covid-19 has added fuel to the fire. It is the single greatest change accelerator in the world of work, and the domain of real estate, for more than 100 years.
      To help readers of Undercover Recruiter gain some fresh perspectives; I suggest that the following thoughts may help re-shape your views on work, the workforce, and the workplace. They are all premised on my core belief that whatever emerges post-COVID-19 it will be much more people-centric than ever before.
      1. There may not be ‘a new normal’.
      A reservoir of printer’s ink has been expended on the discourse of returning to work and getting back to a new normal. I wonder are we looking at this through blinkers? The winds of massive change in terms of how we work were already starting to gust before the pandemic. Working away from the office has severely dented the Principle of Presenteeism, the last bastion of traditional management; which strengthens these winds to gale force. I believe we are facing a new reality which calls for a lot of fresh thinking about how we do things.
      2. Are we seeing only part of the picture in the current debate about the merits of office versus home/remote working?
      In recent months the bi-polar debate of working from home versus a return to the office has attracted a host of media commentary. Yet I suggest that this debate is only part of the picture. The pandemic enforced experiment of working beyond the confines of the traditional office demonstrates that we now have a real choice about where and when we work.  It has also raised many other questions.
      3. Can we move away from our fixation on the physical aspect of work and see the wood for the trees.
      Whilst there is much to commend the office in terms of collaboration, creativity, and the social aspects of how we work, we do need to revisit its overall purpose. The key question in my mind is the fixed nature of the pre-pandemic system – everything revolved around a fixed physical place with four walls. What about the potential of multiple workplace dimensions rather than the traditional either/or choice – the office or work from home?  Can we think about alternative ways of how we carry out office-type work today?
      4. Now is the time to shift to outcomes-focused work.
      Surely, we can all recognize the benefits to be derived from alternative working practices which, in themselves, can produce meaningful outcomes and measurable impact – irrespective of the physical space where people are working.
      5. Do we need to join the dots?
      The propensity for silo thinking and ‘protecting our own turf’ prevails in lots of organizations. Has the time arrived to break down these barriers?  In the interest of coming up with a more sustainable and sensible view of the convergence of work, the workforce, and the workplace.
      6. Necessity is the mother of all invention.
      We have all been forced to change in 2020, and I wonder could we discover new or different ways of doing things?  The nature of work and how we use both spaces and places have been fundamentally affected by the crisis and a return to the old world is unlikely.  By using this time to think and reflect, could we invent some fresh thinking about workplaces, work, and the workforce?
      Our world is changing, work is changing; therefore, the built environment needs to adjust. Now is the time to re-set, re-assess and re-imagine.  But it will be much wider than just buildings as I said at the start, it will all be about the talent and their new-found choice.  I think we are seeing not an era of change, but the change of an era.
      Where is My Office?: Reimagining the Workplace for the 21st Century by Chris Kane, in collaboration with Eugenia Anastassiou, is published by Bloomsbury Business on 15 October 2020. Available at Bloomsbury.com and at all good bookshops.

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      Supporting Long-Term Remote Working Post COVID-19

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      Companies like Twitter and Square recently announced their employees could work remotely forever. But, while remote working can provide many opportunities for the companies of today, longstanding adoption is only beneficial if the transition is completed in the right way.
      Here are the vital steps leaders should take to ensure successful, long-term remote working:
      Develop a culture of trust
      Culture is more important than ever in a virtual environment, not only because staff should feel connected to their teammates, but also so they know when to ‘clock-off’ after a day working from home.
      Businesses should consider offering a flexible, remote workday schedule, outside the traditional 9-5. One benefit is this provides flexibility to meet personal needs and family responsibilities conveniently. Being granted an environment where staff can better balance work with personal demands ensures improved concentration and productivity on tasks during work hours.
      If you’re looking to further align your remote working goals with employee needs and satisfaction, keeping regular dialogue and seeking feedback from employees can help a company better understand the sentiment of staff and which benefits they’d most appreciate during prolonged home working.
      Encourage exercise-related activities, at work, at home, and in the community
      It’s essential to ensure musculoskeletal health is protected while employees work from home. However, research shows more than half of employees receive no employer guidance on how to set up a workstation that supports healthy posture, despite employer’s having a legal obligation to look after the health of long-term desk workers.
      Employers should issue and check Display Screen Equipment assessments are completed and if possible, provide access to face to face and remote physiotherapy services to help both prevent and treat musculoskeletal issues.
      With more employees becoming engaged with fitness during lockdown, there is also an opportunity for businesses to capitalize on this momentum. Companies should help staff maintain enthusiasm for keeping active by making benefits available that facilitate this like access to both onsite and remote fitness services.
      Continue to support virtual mental health offerings
      Post lockdown, many companies reported online video counseling sessions became more popular among employees, showing many now feel comfortable accessing support for mental wellbeing via technology.
      Whether you do or do not already have emotional wellbeing services, it is an important time for all businesses to see which options are available that could make a real difference to your workforce. While those returning to the office may have access to face-to-face offerings, there are also plenty of wellness options that can be offered to staff remotely.
      These include cognitive behavior therapy, which can be delivered safely and effectively by phone, video, or email for flexibility and privacy. Other types of therapy, which are also safe, effective, and accessible remotely, include counseling (e.g., relationship, bereavement), interpersonal therapy, and access to psychiatric assessments.
      Expand staff healthcare support
      Many of today’s offices are filled to the brim with the latest technology, from standing desks to tech which enhances connectivity and workflow patterns around the office.  If these are available for those when in the office, businesses should extend the same courtesies to their remote workforce.
      Consider offering or expanding employee allowances to subsidize work-related purchases. Whether you find a way to provide the same office set up to your remote employees or provide a fixed regular sum paid as a salary or as expenses, so they can purchase what they see fit, assisting them in setting up a home office is a key perk.
      Some options for staff could include ergonomic chairs, extra monitors to help them process computer tasks more efficiently, and access to high-speed, adequate broadband. Not only are these helpful to staff but improving workstation ergonomics can reduce symptoms associated with musculoskeletal disorders and shows you are a responsible business, who cares about the health of your employees.
      By Kevin Thomson, Corporate Healthcare Director, Nuffield Health.

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      WFH: How to Keep Your Team On Track

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      Working from home is great, but it also comes with many unique struggles that can impact productivity and hinder growth. According to Buffer’s 2019 State of Remote Work survey, 17 percent of respondents reported that communication and collaboration as their greatest struggle working remotely while 8 percent of workers said that motivation was their biggest adversity.
      Tuning into your team’s struggles and integrating preventative strategies like these will help you promote wellness and productivity for everyone. Before you get started, make sure that you have some time to set aside and ask for feedback. Although these tips are a great way to combat many of the common remote work challenges, it’s best to personalize your approach so you can address the most pressing barriers to productivity in your company.
      Use Public Task Lists
      Every employee will have their own itemized agenda for the day, but a team-wide task list will help coworkers stay connected and more conscious of how they spend their time. Collaborative software can drastically enhance productivity for a remote team by eliminating the need for cross-platform communication; instant messaging, progress tracking, goals, and project deadlines can all share a common space.
      Working from home removes the pressure to perform that a physical office provides; this pressure is not negative, and it’s a fundamental aspect of a strong workflow for many people. Recreating that environment on a computer is a challenge, but remote team software like Basecamp, Asana, and Fellow make it easier.
      Hold Midday Meetings
      Halfway through the day, motivation starts to wane. People think more about dinner plans and Netflix than their current tasks, which results in many simple and easy duties being pushed to the next day. To prevent this from creating a decline during your work hours, hold a meeting shortly after lunch to talk about what’s been accomplished so far and set goals for the last half of the day.
      Acknowledging accomplishments first, however small, has two immediate benefits. First, it shows employees that you are aware of what they do each day and not only see but appreciate their effort. Second, hearing about what others have done can reinvigorate employees and inspire them to refocus and try their best for the last few hours of their shift.
      Setting goals and connecting them across various divisions or individual workers creates a sense of unity. Teamwork boosts remote team morale and inspires everyone to take pride in what they do. Rather than slogging through tasks, they are able to see the bigger picture and know that even the mundane items on their to-do list have greater significance.
      Check-in With Everyone Regularly
      Only hosting virtual meetings or sending out reports won’t keep a team close together. As the leader, you need to model engagement and hard work by routinely reaching out to your employees. Every hour, send a message to your remote team. It doesn’t have to be a major ordeal to be significant. Something as simple as, “Hey, team. How are we doing so far?” can go a long way.
      Employees who struggle to motivate themselves at home will be more likely to prioritize work when they know you are actually paying attention. It’s easy for people to slip into the mindset that their contributions don’t matter; give some extra one-on-one attention to any members of your team who are falling behind or appear distant.
      Focus on Your Own Routine
      Make sure that you are practicing good remote work habits while helping your team stay on track. Wake up on time each morning, get dressed and eat a nutritious breakfast away from the computer. Stress the importance of a healthy work-life balance by sharing personal tips and tricks with your team.
      Self-care is difficult for many leaders because they always focus on solving everyone else’s problems; you may get so involved in monitoring and managing your team that your own productivity falls to the wayside. By optimizing your own schedule, you’ll put yourself in the best possible mindset and mood to guide your team with the level of patience and compassion they need.
      Work Together
      Live editing in G Suite can make many projects happen ten times faster. Rather than waiting for individual team members to review, edit, or offer feedback, let everyone connect at the same time and achieve goals together. Working as a group not only gets things done faster but also promotes a strong collaborative culture. Teams are built through shared experience, which means you must emphasize the importance of real-time communication when working remotely.
      If your work can’t be done in G Suite or another collaborative platform, consider hosting daily scrum meetings. This project management philosophy is primarily used in software development, but it can be adopted by any team and help streamline the work process.
      Use Incentives
      As you build a remote team, it’s important to consider ways you can connect their virtual professional life into the real world. Small incentive programs can do just that. Monetary rewards for a job well done can make people feel more connected to their work; other incentives are social and include short shoutouts during meetings or mentions in team emails.
      Personalize incentives to match your business’s line of work and your team’s personal style. Vary your rewards but make sure everyone is always aware that they’re on the table and available to anyone; the point is to make everyone feel like a part of a team, not cause tension or competition.
      Final Thoughts
      Be patient with your team and know that change takes time. Reach out to the workers who are performing the best and ask for their secrets, and speak with those who struggle the most. Rather than immediately trying to correct them, seek to learn about their challenge so you can support and guide them to greater achievement. And don’t forget to prioritize your own well-being along the way.
      Brandyn Morelli is the co-founder of HelloCecil, a SaaS platform helping small businesses make smarter hires through video interviewing.

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      WFH Saves People 23.5 Days a Year Traveling

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      Is remote working here to stay? While many people have predicted the rise of remote working over recent years, nobody expected it to rocket its way to the forefront as it has during 2020. It’s difficult to remember what life was like before the Coronavirus pandemic forced governments and businesses worldwide to implement drastic changes […] More

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      Searches for ‘Remote Work’ Increase Significantly During Covid-19

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      Covid-19 is changing people’s work preferences with many now looking for roles that give them the flexibility to work from home. New data from LinkedIn, the world’s largest professional network, finds that job searches for remote work have increased by 60% globally since March. Companies will need to adapt to existing policies and offer greater […] More

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      Survival Tips for Parents Who Now Must Work from Home

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      On the afternoon of Friday, 20 March, schools across the UK were ordered to close ‘until further notice’ to slow the spread of the coronavirus pandemic across Great Britain and Northern Ireland. At the same time, organizations that have avoided being shuttered under the directive of British Prime Minister Boris Johnson have moved their operations […] More