Aurelia Butler

Employment:

Full Time

Job Purpose:The job holder is responsible for providing strategic support and direction with respect to new initiatives, quality assurance, driving revenue generation opportunities, managing Call Centre Operations and drive operational excellence across all retail and commercial products for the bank. It includes development and maintenance of efficient processes for business and service enhancement driven by system based solutions which are delivered by well trained staff. Providing the required structure for efficient functioning of fulfillment team, follow-up team, web chat and phone banking team.Principal Accountabilities:Strategy Implementation • To develop quality assurance, training and process and control and implement the approved structure to achieve the metrics• To build the quality and control targets and the measurement tools required to ensure they are achieved down to the individual staff level• To develop the required Quality Assurance (call, transaction and process) MIS for all units under Contact Center.• To build and feed into the recruitment and staff development process of all units in Contact Center to ensure that right resources are being recruited , effective training deployed and staff groomed for increased /changes in responsibilities• Work with the Head of Contact Center to develop and implement a control strategy that drives improved risk governance • Develop and Implement Quality and Key Control metrics• Identification and implementation of Key measurements for call, transaction, and operational risk items• Implementation of the framework of measurement of performance of these metrics working with various teams owners to define and roll-out the unit specific metrics• Providing intelligence and support to Contact Center. • Arrange monthly front office back office meetings, Service Quality Forums, Audit reviews etc.• Work with relevant stakeholders to create awareness amongst the Contact Center Leadership team on the performance of Key Indicators of various interactions and processes that impact customer’s experience and propose measures to improve their performance.• Where required, provide support and cross check the performance rating given on KPIs for each unit • Responsible for Contact Center Readiness for New Product and Service launch• Represent Contact Center in all new product, process and service launches • Work with Business, Product Heads and cross functional stakeholders across the bank to define processes, system requirements and SLAs for new products and services to ensure readiness of Contact Center• Develop metrics, training material, control guidelines to measure performance• Enhance processes for defining, monitoring and reporting service performance against service level agreements (SLAs) metrics and other related targets.• Perform Competition scan on service metrics and customer experience for benchmarking against the best in class.• Revenue Generation• Provides insight into revenue generation opportunities and how to transform the unit into a profit Centre.• Structure the performance management of contact Centre fulfillment team to ensure high conversion of leads.• Provide management with recommendations that will drive increased sales and productivity• Perform analysis on key revenue generation metrics and recommend action• Collaborate with product owners to identify and implement enhancements to increase sales from contact Centre

RequirementsEducation & Experience• Graduate or post-graduate, preferably in commercially oriented discipline with recognized diploma in Banking• At least 10-12 years of overall Banking experience with specialized experience in Contact Center people and process management

In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More

Employment:

Full Time

Job Overview Develop, document, maintain, and distribute Information Security policies and procedures in line with laws, regulations, and industry best practices. You will be responsible for identifying information security issues and working with relevant stakeholders to resolve them. you should have good analytical skills and in-depth knowledge of best practices to prevent a wide range of information security threats. Top candidates will also be excellent communicators, able to train and educate our staff in various information security topics. Responsibilities and Duties • Develop Information Security policies and procedures in compliance with the Information Security Regulations (ISR). • Identifying information security issues and working with relevant stakeholders to resolve them. • Conduct Information Security Awareness for all Employees • Respond to Information Security Incidents • Keeping up to date with developments in IT security standards and threats. • Ensuring that the information security management system confirms to requirements of Information Security Management System (ISMS) and ISR. • Ensure Risk Assessments are conducted on all information systems • Establish appropriate measures to assess, determine compliance and effectiveness levels of ISMS & ISR • Review Application changes and projects from information security perspective. • Collaborating with management and the IT department to improve security. • Documenting any security breaches and assessing their damage.

Salary:
AED
15,000 to 18,000
per month inclusive of fixed allowances.

• Education – bachelor’s degree in relevant field. • Familiarly with Information security standards, regulations and frameworks (ISMS,ISR) • Experience – IN preparing IT Security Policies and Procedures. • Specific skills – Certified IT Security champion • Team player with excellent communication skill. • Knowledge of Arabic is plus.

Buildwell HR solutions is a Human Capital Consultancy and Executive Recruitment agency that focuses on providing insight, a personalised approach and targeted solutions for our clients.

At Buildwell, you are in safe hands. Our wealth of wide-ranging experience in specialized and multilingual recruitment allows us to offer the right and uniquely tailored solution to each employer, whatever their recruitment requirements. Our extensive experience across industries, private and public sector, international markets including start-ups and M&A, provide us with a unique perspective of business, cultural and leadership challenges.

We combine our expertise of international recruitment and our deep understanding of the GCC markets together with an intimate understanding of your business to design solutions to help you overcome these challenges, grow and achieve outstanding performance.

Having led successful transformation outcomes across various organisations, our approach focuses on forging better connections that enable speed, engagement and enhanced performance outcomes. More

Employment:

Full Time

– Process transactions such as customer remittances, loan booking and documentary business- Process the fund clearing with financial institutions, so as to provide efficient funding and support credit to treasury business.- Handle queries from the branch’s counterparts whenever needed. – Follow up on the queries that the branch has with the counterparts.- The reconciliation with customers and the Bank’s correspondent banks, timely check the internal account and keep clear record of special transactions; – Ensure that all transactions processed are accurate, valid and properly accounted for booking by the Bank.- Safe–keeping of Banking Department transaction files (including electronic files).- Handle Audit queries and reports for the branch as well as the Head Office.- Any other responsibility assigned by the bank or person in charge of the department from time to time.

– Bachelor’s degree in banking and finance, business administration or related disciplines.- 1-3 years of relevant working experience.- Relevant skills or knowledge to process global remittance transaction.- Relevant skills or knowledge in accounting i.e understanding of ledgers and statements. – Strong verbal and written communication skills in English and Mandarin.- Ability to work under a tight timeline and multi-tasking.- Keen analytic and problem solving skills.- Quick learner

Industrial and Commercial Bank of China Ltd. (ICBC) is China’s largest bank and the largest bank in the world. It is one of China’s “Big Four” state-owned commercial banks (the other three being the Bank of China, Agricultural Bank of China, and China Construction Bank). It is the largest bank in the world in terms of market value, the world’s largest bank by deposits, and the world’s most profitable bank.

In October 2008, the opening of Industrial and Commercial Bank of China (Middle East) Limited ( regulated by the Dubai Financial Services Authority) allows ICBC to become the pioneer among the Chinese financial institutions for the Middle East market. With strong support from its Head Office located in Beijing, ICBC Middle East support the financial needs of the UAE and the Middle East area, provide a comprehensive international trade,overseas financing against domestic support, project finance, clearing and settlement, and a series of financial services, become a link of economic and trade exchanges between China and Middle region. More

Employment:

Full Time

• Draft the reports, and forms required to be submitted to the regulators and head office.• Analyze credit risk and provide related reviewing suggestions.• Gather financial information, read financial briefings, assess, analyse and interpret complicated financial information.• Keep the company’s credit exposures within set risk bearing limits.• Assisting with the production of reports about marketing, liquidity, operational, and reputation risk management; including limit excesses and portfolio exposure reporting for Risk oversight and governance committees.• Coordinating the update of Risk Policy and Procedure to ensure compliance with local regulation.• Work closely with other risk teams and IT to develop and design analytical tools and improve underlying risk system infrastructure.• Any other responsibility assigned by the bank or person in charge of the department from time to time on the basis of requirement.

• Bachelor’s degree in a business-related field.• Strong communication abilities in both Mandarin and English.• Strong execution, communication, and interpersonal skills.• Proficiency in Microsoft, or other office applications.• Strong data collection and analysis skills.• Related working experience preferred.• Related certificates, such as ACCA, FRM, CFA, CPA, CIIA, etc. preferred.

Industrial and Commercial Bank of China Ltd. (ICBC) is China’s largest bank and the largest bank in the world. It is one of China’s “Big Four” state-owned commercial banks (the other three being the Bank of China, Agricultural Bank of China, and China Construction Bank). It is the largest bank in the world in terms of market value, the world’s largest bank by deposits, and the world’s most profitable bank.

In October 2008, the opening of Industrial and Commercial Bank of China (Middle East) Limited ( regulated by the Dubai Financial Services Authority) allows ICBC to become the pioneer among the Chinese financial institutions for the Middle East market. With strong support from its Head Office located in Beijing, ICBC Middle East support the financial needs of the UAE and the Middle East area, provide a comprehensive international trade,overseas financing against domestic support, project finance, clearing and settlement, and a series of financial services, become a link of economic and trade exchanges between China and Middle region. More

Employment:

Full Time

JobResponsibilitiesProject Management· Planning for Projects, supporting leadership to work, managing project quality while meeting established project milestones and deliverable completion timelines· Effective in all phases of Project planning including quickly gaining on understanding of the business areas, developing scope, objectives, risks and detailed plan· Effective Data Analytics, Report writing & Presentations skills· Maintaining a knowledge and application of financial and operational audit concepts, standards and methodologiesBusiness Proposal & Pitch Packs· Will be responsible for preparation of business proposals, pitch-packs and helping Senior Management in pitching of new clientsPractice Management· Will be responsible for handling Client Portfolio including Relationship Management· Will be responsible for Invoicing & Profitability Management· Will be responsible for managing smooth project kick-off , monitoring & closure meetings· Will be responsible to motivate and lead the team including periodic training sessionsKey Opportunities at MBG· Experience of working across diversified industries· Technical experience on advisory projects including:· Special Investigations;· Due-diligence;· Valuation.· Market Feasibility Assessment

Experience & Qualification· Chartered Accountant Having 3+ years of post-qualification relevant experienceThreshold CompetenciesWorking proficiency in the Risk Advisory services which includes:· Internal Audit & Risk Assessments· Improvement of internal controls· Rationalization of controls· Exposure to IFC/ ICFR Documentation & Testing Engagements· Experience in the conducting below Risk Advisory Projects· SOX/ JSOX; and· Preparation & building of Standard Operating Procedures / Policies· Working knowledge of interpreting financial statements, financial analysis, financial due diligence & business valuation

Mayur Batra Group was founded in the year 2002 in India and over the period the group has developed as a reputed, audit, accounting and advisory firm. Mayur Batra Group’s current clientele include around 60 fortune 500 companies.

MB Group has a team of highly qualified and skilled professionals having rich experience in audit, accounting and book keeping, management services, HR recruitment, advisory and consultancy services and payroll processing.

Our client relationships are more than just business partnerships: we aim to understand people as well as business, and building long-standing relationships based on mutual respect and trust. We care about the success of our clients and are committed to delivering value. We adopt a professional approach and it is important that our clients enjoy working with us. More

Employment:

Full Time

Line of ServiceTaxIndustry/SectorNot ApplicableSpecialismInternational Tax ServicesManagement LevelSenior AssociateJob Description & SummaryA career within International Tax Services will provide you with the opportunity to help PwC address their cross border tax needs both locally and globally by managing their global tax rates, finding areas of cost reduction, and responding to inquiries from regulatory authorities. You’ll gain a global perspective and an awareness of tax issues stemming from changes to evolving business structures and geographic expansions.Our International Tax Services Generalist – Practice Support team advises PwC on tax laws and reporting, legislation and planning strategies based on the geography and jurisdiction. You’ll be assisting our team with local tax laws, reporting requirements, statutory filings, corporate strategy, transfer pricing and indirect tax and other international taxation needs.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:- Use feedback and reflection to develop self awareness, personal strengths and address development areas.- Delegate to others to provide stretch opportunities, coaching them to deliver results.- Demonstrate critical thinking and the ability to bring order to unstructured problems.- Use a broad range of tools and techniques to extract insights from current industry or sector trends.- Review your work and that of others for quality, accuracy and relevance.- Know how and when to use tools available for a given situation and can explain the reasons for this choice.- Seek and embrace opportunities which give exposure to different situations, environments and perspectives.- Use straightforward communication, in a structured way, when influencing and connecting with others.- Able to read situations and modify behavior to build quality relationships.- Uphold the firm’s code of ethics and business conduct.

At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More

Employment:

Full Time

• Gather and analyze data used in the development of programs and/or models that evaluate the organisation’s asset/liability strategy.• Monitor liquidity ratios of the bank and use market tools to keep proper liquidity and make effective control of liquidity risks.• To help with the financial market activities of the bank such as CDs, bonds, and money lending/borrowing.• Keep watch of the financial market and make regular market analyses.• To take up routine work such as writing reports, filling data forms etc.• Any other responsibility assigned by the bank or person in charge of the department from time to time on the basis of requirement.

• Bachelor’s degree in a business-related field.• Strong communication abilities in both Mandarin and English.• Strong execution, communication, and interpersonal skills.• Proficiency in Microsoft, or other office applications.• Strong data collection and analysis skills.• Related working experience preferred.• Related certificates, such as ACCA, FRM, CFA, CPA, CIIA, etc. preferred.

Industrial and Commercial Bank of China Ltd. (ICBC) is China’s largest bank and the largest bank in the world. It is one of China’s “Big Four” state-owned commercial banks (the other three being the Bank of China, Agricultural Bank of China, and China Construction Bank). It is the largest bank in the world in terms of market value, the world’s largest bank by deposits, and the world’s most profitable bank.

In October 2008, the opening of Industrial and Commercial Bank of China (Middle East) Limited ( regulated by the Dubai Financial Services Authority) allows ICBC to become the pioneer among the Chinese financial institutions for the Middle East market. With strong support from its Head Office located in Beijing, ICBC Middle East support the financial needs of the UAE and the Middle East area, provide a comprehensive international trade,overseas financing against domestic support, project finance, clearing and settlement, and a series of financial services, become a link of economic and trade exchanges between China and Middle region. More

Employment:

Full Time

Consulting – Finance – Government Accounting and Reporting – Director (Riyadh/Abu Dhabi)Line of ServiceAdvisorySpecialismFinanceManagement LevelDirectorJob Description & SummaryPwC Middle East OverviewEstablished in the region for over 40 years, PwC Middle East employs over 4,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond.Business Unit OverviewDue to the growth of our government reporting consulting team, we currently have an opportunity for an ambitious and highly motivated Director with a proven track record of high-quality delivery of client projects,  strong technical knowledge and a commercially rounded mindset, and an ability to work in a demanding project and transformation environment. We would like to hear from Managers with experience of working on transformation projects around accrual accounting conversion under the International Public Sector Accounting Standards (“IPSAS”) framework and ability to support optimising the balance sheets of government entities converting from cash basis of accounting to accrual under privatization mandates.Responsibilities:As a Director,  – You will be expected to contribute to building and continuous refreshing of the long-term vision and strategy to continue growing the business. You will also take ownership in business development activities and shall start pursuing opportunities and leading their delivery;  – As a director, you will be expected to lead team members driving excellence, meet with the team strategy and required KPIs, and be active on business development and thought leaderships about specific accounting matters. – You will be required to possess strong project management skills (PMP) as the delivery role requires senior client and stakeholder management, project budgeting and finance management, coaching and resource management on high profile clients. A key part of delivery will be the creation, review and delivery of complex client deliverables which will include executive level reporting through to detailed design documentation.  – You will be expected to keep on developing your personal skills  taking a keen interest in trends in digital delivery and technology and the impact on the cash to accrual conversion exercises with the government clients so you can help shape their thinking and our success in the market – You will be expected to manage a global mindset and ability to connect with other colleagues across the consulting line of services and other Line of services within PwC, so we can bring to our clients high value multidisciplinary solutions  – You will be expected to design, structure and tailor potential solutions to our government taking into account the public finance framework requirements, IMF requirements and the existing finance laws within the government to ensure our recommendations add value to our clients.  – You will be expected to stay on top of the existing IPSAS and IFRS standards, and the relevant exposure drafts that could result in shaping the structure of the government to optimise the value of those standards managing the government. – You will be expected to lead, coach, train and mentor junior staff, and support their growth and drawing their career path 

Requirements: – The candidate will be achievement oriented with the ability to be flexible and adaptive on a daily basis. They will be able to work independently and as part of a team with a fast pace and a high energy that will translate into a high-quality output.  – Education: Bachelor’s degree or equivalent in relevant subject areas such as Public Administration, Accounting, Business Administration, Economics, etc. MBA is a plus. – Mandatory qualifications: The following qualification(s) are mandatory for the candidate to perform the role -CPA, ACA, ACCA (or equivalent). – Preferable qualifications: The following qualification(s) are preferable and beneficial for the candidate to perform the role: PMP, PFM related certificates – Years of Experience : 10 + years of relevant experience in IPSAS, IFRS, cash to accrual conversion, preferably within a professional services environment. – In-depth understanding of public finance management and government accounting and reporting – Strong interest and passion for developing people and working collaboratively. – Excellent organisational skills, having the ability to prioritise workload whilst being resilient and being able to cope well under pressure and meeting tight deadlines. – Proven soft skills in the following-Excel, Word, PowerPoint, etc. – Language Skills: Excellent communication skills (verbal and written).  Arabic speaking is mandatory, fluency in English is preferred. – The ability and willingness to work in KSA.

At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More