Aurelia Butler

More stories

  • 150 Shares199 Views

    in Job Posting

    Assistant Manager, Settlements – UAE National | Commercial Bank of Dubai (CBD)

    Employment:

    Full Time

    Job Purpose:Accountable for handling Settlement functions within Card Operations in Retail Operations through end-to-end ownership and ensuring that all operations handled by Off-shore Partners, including Settlement Interchange Entries from Visa, MasterCard, UAE CB, E-11, Merchant Set-up & Settlement, Quarterly Member reporting, Scheme Billing, Write-Offs, Expense Provisions, Card Maintenance related activities in the unit are carried with maximum efficiency & control and customer satisfaction is provided in accordance with agreed service standards and by managing costs / risks. Principal Accountabilities:Accountable for handling day to day operations in Settlements Unit involving BTs / COCs, general ledger entries, making required corrections for reconciliation differences identified by reconciliation team, Visa / MasterCard / Central Bank / E-11 Interchange settlement processing, reject -re-entry processing , Vendor pay-outs, provision entries, write-offs, reward entries, on-boarding of pre-paid cards, card maintenance, merchant settlement, cardholder re-payments, Auto-Debit Instructions, card closures, reconciliation & posting of card scheme billing, Merchant Set-up & Maintenance, generation of MIS, reporting of errors, archival of daily files & documents, updating Operations Risk Database, whilst ensuring that these activities are carried out by off-shore partners, courier agencies, third party service providers & on-shore team, with maximum efficiency, security and control in accordance with established procedures and agreed service standards• Accountable to monitor controls on card maintenance and settlement activities handled by off-shore team through EOD Report/sample validations on daily basis and review of GL reconciliations.• Accountable for review of procedures in coordination with Manager, Card Operations to ensure that Settlements Unit activities are always geared to deliver the requirements of the business especially when new products are launched or when new GL accounts are opened which significantly impact volumes.• Accountable to recommend vendor invoice payments on monthly basis after reviewing bills in accordance to the process.• Accountable for the end-to-end ownership of activities and ensure customer satisfaction is provided at all times.• Accountable to monitor vendor payments on monthly basis and channel feedback to Manager Card Operations on any delays.• Accountable for providing efficient and quality services to both internal and external customers that meet or exceed agreed service standards while responding to all enquiries on cardholder disputes received whether by phone or through written correspondence and channel feedback into process improvements.• Accountable to ensure that reconciliation and accounting of daily merchant / ATM settlement, daily Interchange Settlement received from Payment Schemes and that all fees, charges and other incomes earned on interchange transactions are properly debited / credited by respective Payment Schemes and are properly debited / credited to merchant / ATM suspense a/c / internal suspense & P&L a/cs.• Accountable to keep Manager, Card Operations advised of any material operational / process weaknesses and non-compliance with controls in the unit and incidents to be updated to Bank’s ORM on all potential and confirmed fraud / risk cases.• Work closely with Manager, Card Operations during implementation of the card system enhancements / upgrades / compliance releases on settlements by developing Test Scripts, conducting User Acceptance Testing, and certification with Payment Schemes, if required.• Accountable as one of the joint custodians for Retail Operations chubbs to ensure that all custodial items are kept under safe custody. • Ensure that Settlement Unit activities conform to Bank’s standard of quality, operational efficiency and controls and include effective internal controls to manage operational risks and stand the test of audit.• Work closely with Client Engagement function and ensure effective complaint management & handle customer complaints and enquiries when escalated and channel feedback into process improvements.• Work closely with Sales, Business & IT functions to ensure that all operational support are addressed whenever a new product or new product features are launched in the market.• Work closely with Manager, Card Operations to ensure that Settlement Unit function is always geared to deliver the requirements of the business• Accountable for maintaining a perfect match of all processes followed in Settlement function with SOPs at all times.• Accountable to act as a back-up of operational functions within Retail Operations, during leave period of the primary Unit Head

    Requirements:Education and Qualification:• University degree or equivalent qualification• At least 3 years of experience in managing Settlement Operations with a thorough knowledge of Payment Scheme (Visa, MasterCard, UAE CB & E-11) regulations on Interchange Settlement processing, Scheme Billing ,Quarterly Member Reporting & Merchant Acquiring Operations.

    In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

    By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

    Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More

  • 150 Shares119 Views

    in Job Posting

    Customer Service Advisor – UAE National | Commercial Bank of Dubai (CBD)

    Employment:

    Full Time

    Job Purpose:Responsible for addressing customer needs, queries, and complaints, in an accurate and timely manner. The job holder is also responsible for the sales of assets and liability products.Principal Accountabilities:• Act as first point of contact in understanding customer’s requirements, queries and assist walk-in customers to select appropriate service.• Ensure to serve the customer with token, and encourage customer o use our digital channels.• Ensure to provide customer statement and letters within TAT• Receive customer requests through Operational CRM eForms & KOFAX and execute for next steps with required original documents.• Account Maintenance activities (EmiratesID Update, Passport Update, Contact Details Update and etc.)• Remittances (Smart Form & Manual Form)• Standing order• Trade Finance service documents• Special Cheque Book requests• Cheque Book delivery & Returned Cheque Book handling (in not centralized branches)• Returned Cheque process handling• Stop payment instructions and execution• CDM ,and ATM cash dispute• Locker visit and maintenance• Contact details update • Statement request• Trade license update• PDC removal request• Support PSAs for the onboarding and/or selling of products to new and existing customers which include products such as, CASA, Deposits, Loans and Credit Cards etc. with using the relevant systems in the branch.• Ensure that all product applications are filled accurately, within the agreed timeframe and all the required documents are obtained and information entered captured correctly in the system to avoid re-work.• Ensure that all customer applications submitted through the system within CBD policy guidelines.• Proactively call existing and new customers and make agreed target number of appointments per week to review customer needs and make sales of other suitable CBD products.• Review customer’s database and explore opportunities for the sales of other suitable CBD products.• Attend all relevant sales and service meetings (as appointed) to review performance and share best practice ideas.• Register customers visiting Safe Deposit Locker, verify signature and accompany customer to the Vault to facilitate the locker access.• Receive, register, and maintain a balance report on a daily basis against the physical stock (Cheque Books, Credit cards, Debit Cards, Returned Cheques etc.) held with BOM (under dual custody).Service and Quality• Proactively help customers to reduce their waiting time.• Ensure customers are on-boarded (new accounts) and served within prescribed SLAs.• Ensures that all customer problems/complaints/queries are handled efficiently and according to standards and high level of service quality using the Operational CRM System.

    Requirements:Qualifications:• Graduate, preferably in commercially oriented discipline or Diploma in business / finance related subjects.Experience: • 3 – 4 years of experience in Retail banking / Branch Banking

    In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

    By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

    Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More

  • 138 Shares199 Views

    in Job Posting

    Head of PBG Projects Portfolio | Commercial Bank of Dubai (CBD)

    Employment:

    Full Time

    The Head of PBG Projects Portfolio will be responsible for the management, business analysis and oversight of a portfolio of Tier 1 WBG CBD projects as well as oversight of a subset of Tier 2 projects. The incumbent will contribute to the governance of ECMO standards.• Shaping the change agenda for PBG, working with General Managers and their direct reports to prioritize key change initiatives in line with the strategic direction of CBD• Managing a portfolio of multiple projects – managing their interdependencies, resourcing and any proposed changes which may affect project priorities• Establishing and maintaining effective working relationships with all senior business unit stakeholders including General Managers and external vendors as required and ensuring effective portfolio communications• Identifying resourcing needs in line with the portfolio plan• Facilitating Steering Committees with Executive Committee membership to ensure strategically important changes remain on track for delivery• Ensure accuracy of project charters (including change impact assessments and project plans), business requirement documents and project reviews• Consulting on business cases and UAT strategies undertaken by the business units and advising General Managers and direct reports on same• Overseeing translation of business analysis, requirements definition and business case production into practical implementation• Managing senior stakeholders in uncovering and resolving potential conflicts or disagreements about project priorities• Designing effective strategies to ensure change adoption (e.g. Training and Communications)• Ensuring portfolio resources are appropriate to enable the necessary operational and strategic capability• Providing coaching and guidance to the respective BU / Department to enhance the effectiveness of project and change management and supporting governance within the BU / Department• Ensure access to sensitive information pertaining to the Bank, and ongoing and future projects are maintained in strict confidence• Comply with the latest guidelines of the Central Bank of UAE• Contribute to successful internal audits and ensure timely closure of audit points through realignment of procedures

    Requirements• Minimum Bachelor’s degree• Post graduate in business management is a plus• 7 years of banking experience.• 10+ years of experience in projects / change management; preferably in a financial institution• Excellent communication skills• Excellent understanding of project management fundamentals (Prince2/PMP certification is a plus)• Hands-on knowledge and experience executing and managing complex Retail Banking projects• Excellent organizational and time management skills• Able to multi-task and work under stress in a fast-paced environment• Analytical and detail-oriented• Capable of shuffling priorities as needed• Proven experience of translating business analysis, requirements definition and business case production into practical implementation• Proven capability to manage stakeholders at all levels and maintain effective working relationships

    In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

    By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

    Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More

  • 163 Shares169 Views

    in Job Posting

    Manager, Contact Center Business Support & Operations | Commercial Bank of Dubai (CBD)

    Employment:

    Full Time

    Job Purpose:The job holder is responsible for providing strategic support and direction with respect to new initiatives, quality assurance, driving revenue generation opportunities, managing Call Centre Operations and drive operational excellence across all retail and commercial products for the bank. It includes development and maintenance of efficient processes for business and service enhancement driven by system based solutions which are delivered by well trained staff. Providing the required structure for efficient functioning of fulfillment team, follow-up team, web chat and phone banking team.Principal Accountabilities:Strategy Implementation • To develop quality assurance, training and process and control and implement the approved structure to achieve the metrics• To build the quality and control targets and the measurement tools required to ensure they are achieved down to the individual staff level• To develop the required Quality Assurance (call, transaction and process) MIS for all units under Contact Center.• To build and feed into the recruitment and staff development process of all units in Contact Center to ensure that right resources are being recruited , effective training deployed and staff groomed for increased /changes in responsibilities• Work with the Head of Contact Center to develop and implement a control strategy that drives improved risk governance • Develop and Implement Quality and Key Control metrics• Identification and implementation of Key measurements for call, transaction, and operational risk items• Implementation of the framework of measurement of performance of these metrics working with various teams owners to define and roll-out the unit specific metrics• Providing intelligence and support to Contact Center. • Arrange monthly front office back office meetings, Service Quality Forums, Audit reviews etc.• Work with relevant stakeholders to create awareness amongst the Contact Center Leadership team on the performance of Key Indicators of various interactions and processes that impact customer’s experience and propose measures to improve their performance.• Where required, provide support and cross check the performance rating given on KPIs for each unit • Responsible for Contact Center Readiness for New Product and Service launch• Represent Contact Center in all new product, process and service launches • Work with Business, Product Heads and cross functional stakeholders across the bank to define processes, system requirements and SLAs for new products and services to ensure readiness of Contact Center• Develop metrics, training material, control guidelines to measure performance• Enhance processes for defining, monitoring and reporting service performance against service level agreements (SLAs) metrics and other related targets.• Perform Competition scan on service metrics and customer experience for benchmarking against the best in class.• Revenue Generation• Provides insight into revenue generation opportunities and how to transform the unit into a profit Centre.• Structure the performance management of contact Centre fulfillment team to ensure high conversion of leads.• Provide management with recommendations that will drive increased sales and productivity• Perform analysis on key revenue generation metrics and recommend action• Collaborate with product owners to identify and implement enhancements to increase sales from contact Centre

    RequirementsEducation & Experience• Graduate or post-graduate, preferably in commercially oriented discipline with recognized diploma in Banking• At least 10-12 years of overall Banking experience with specialized experience in Contact Center people and process management

    In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

    By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

    Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More

  • 88 Shares149 Views

    in Job Posting

    Information Security Officer | BuildWell HR Solutions

    Employment:

    Full Time

    Job Overview Develop, document, maintain, and distribute Information Security policies and procedures in line with laws, regulations, and industry best practices. You will be responsible for identifying information security issues and working with relevant stakeholders to resolve them. you should have good analytical skills and in-depth knowledge of best practices to prevent a wide range of information security threats. Top candidates will also be excellent communicators, able to train and educate our staff in various information security topics. Responsibilities and Duties • Develop Information Security policies and procedures in compliance with the Information Security Regulations (ISR). • Identifying information security issues and working with relevant stakeholders to resolve them. • Conduct Information Security Awareness for all Employees • Respond to Information Security Incidents • Keeping up to date with developments in IT security standards and threats. • Ensuring that the information security management system confirms to requirements of Information Security Management System (ISMS) and ISR. • Ensure Risk Assessments are conducted on all information systems • Establish appropriate measures to assess, determine compliance and effectiveness levels of ISMS & ISR • Review Application changes and projects from information security perspective. • Collaborating with management and the IT department to improve security. • Documenting any security breaches and assessing their damage.

    Salary:
    AED
    15,000 to 18,000
    per month inclusive of fixed allowances.

    • Education – bachelor’s degree in relevant field. • Familiarly with Information security standards, regulations and frameworks (ISMS,ISR) • Experience – IN preparing IT Security Policies and Procedures. • Specific skills – Certified IT Security champion • Team player with excellent communication skill. • Knowledge of Arabic is plus.

    Buildwell HR solutions is a Human Capital Consultancy and Executive Recruitment agency that focuses on providing insight, a personalised approach and targeted solutions for our clients.

    At Buildwell, you are in safe hands. Our wealth of wide-ranging experience in specialized and multilingual recruitment allows us to offer the right and uniquely tailored solution to each employer, whatever their recruitment requirements. Our extensive experience across industries, private and public sector, international markets including start-ups and M&A, provide us with a unique perspective of business, cultural and leadership challenges.

    We combine our expertise of international recruitment and our deep understanding of the GCC markets together with an intimate understanding of your business to design solutions to help you overcome these challenges, grow and achieve outstanding performance.

    Having led successful transformation outcomes across various organisations, our approach focuses on forging better connections that enable speed, engagement and enhanced performance outcomes. More

  • 138 Shares169 Views

    in Job Posting

    Associate Operations Manager | Industrial and Commercial Bank of China (ICBC)

    Employment:

    Full Time

    – Process transactions such as customer remittances, loan booking and documentary business- Process the fund clearing with financial institutions, so as to provide efficient funding and support credit to treasury business.- Handle queries from the branch’s counterparts whenever needed. – Follow up on the queries that the branch has with the counterparts.- The reconciliation with customers and the Bank’s correspondent banks, timely check the internal account and keep clear record of special transactions; – Ensure that all transactions processed are accurate, valid and properly accounted for booking by the Bank.- Safe–keeping of Banking Department transaction files (including electronic files).- Handle Audit queries and reports for the branch as well as the Head Office.- Any other responsibility assigned by the bank or person in charge of the department from time to time.

    – Bachelor’s degree in banking and finance, business administration or related disciplines.- 1-3 years of relevant working experience.- Relevant skills or knowledge to process global remittance transaction.- Relevant skills or knowledge in accounting i.e understanding of ledgers and statements. – Strong verbal and written communication skills in English and Mandarin.- Ability to work under a tight timeline and multi-tasking.- Keen analytic and problem solving skills.- Quick learner

    Industrial and Commercial Bank of China Ltd. (ICBC) is China’s largest bank and the largest bank in the world. It is one of China’s “Big Four” state-owned commercial banks (the other three being the Bank of China, Agricultural Bank of China, and China Construction Bank). It is the largest bank in the world in terms of market value, the world’s largest bank by deposits, and the world’s most profitable bank.

    In October 2008, the opening of Industrial and Commercial Bank of China (Middle East) Limited ( regulated by the Dubai Financial Services Authority) allows ICBC to become the pioneer among the Chinese financial institutions for the Middle East market. With strong support from its Head Office located in Beijing, ICBC Middle East support the financial needs of the UAE and the Middle East area, provide a comprehensive international trade,overseas financing against domestic support, project finance, clearing and settlement, and a series of financial services, become a link of economic and trade exchanges between China and Middle region. More

  • 225 Shares99 Views

    in Job Posting

    Associate Credit & Risk Manager / Credit & Risk Manager | Industrial and Commercial Bank of China (ICBC)

    Employment:

    Full Time

    • Draft the reports, and forms required to be submitted to the regulators and head office.• Analyze credit risk and provide related reviewing suggestions.• Gather financial information, read financial briefings, assess, analyse and interpret complicated financial information.• Keep the company’s credit exposures within set risk bearing limits.• Assisting with the production of reports about marketing, liquidity, operational, and reputation risk management; including limit excesses and portfolio exposure reporting for Risk oversight and governance committees.• Coordinating the update of Risk Policy and Procedure to ensure compliance with local regulation.• Work closely with other risk teams and IT to develop and design analytical tools and improve underlying risk system infrastructure.• Any other responsibility assigned by the bank or person in charge of the department from time to time on the basis of requirement.

    • Bachelor’s degree in a business-related field.• Strong communication abilities in both Mandarin and English.• Strong execution, communication, and interpersonal skills.• Proficiency in Microsoft, or other office applications.• Strong data collection and analysis skills.• Related working experience preferred.• Related certificates, such as ACCA, FRM, CFA, CPA, CIIA, etc. preferred.

    Industrial and Commercial Bank of China Ltd. (ICBC) is China’s largest bank and the largest bank in the world. It is one of China’s “Big Four” state-owned commercial banks (the other three being the Bank of China, Agricultural Bank of China, and China Construction Bank). It is the largest bank in the world in terms of market value, the world’s largest bank by deposits, and the world’s most profitable bank.

    In October 2008, the opening of Industrial and Commercial Bank of China (Middle East) Limited ( regulated by the Dubai Financial Services Authority) allows ICBC to become the pioneer among the Chinese financial institutions for the Middle East market. With strong support from its Head Office located in Beijing, ICBC Middle East support the financial needs of the UAE and the Middle East area, provide a comprehensive international trade,overseas financing against domestic support, project finance, clearing and settlement, and a series of financial services, become a link of economic and trade exchanges between China and Middle region. More

  • 100 Shares149 Views

    in Job Posting

    Assistant Manager – (RTAS) | MBG Corporate Services

    Employment:

    Full Time

    JobResponsibilitiesProject Management· Planning for Projects, supporting leadership to work, managing project quality while meeting established project milestones and deliverable completion timelines· Effective in all phases of Project planning including quickly gaining on understanding of the business areas, developing scope, objectives, risks and detailed plan· Effective Data Analytics, Report writing & Presentations skills· Maintaining a knowledge and application of financial and operational audit concepts, standards and methodologiesBusiness Proposal & Pitch Packs· Will be responsible for preparation of business proposals, pitch-packs and helping Senior Management in pitching of new clientsPractice Management· Will be responsible for handling Client Portfolio including Relationship Management· Will be responsible for Invoicing & Profitability Management· Will be responsible for managing smooth project kick-off , monitoring & closure meetings· Will be responsible to motivate and lead the team including periodic training sessionsKey Opportunities at MBG· Experience of working across diversified industries· Technical experience on advisory projects including:· Special Investigations;· Due-diligence;· Valuation.· Market Feasibility Assessment

    Experience & Qualification· Chartered Accountant Having 3+ years of post-qualification relevant experienceThreshold CompetenciesWorking proficiency in the Risk Advisory services which includes:· Internal Audit & Risk Assessments· Improvement of internal controls· Rationalization of controls· Exposure to IFC/ ICFR Documentation & Testing Engagements· Experience in the conducting below Risk Advisory Projects· SOX/ JSOX; and· Preparation & building of Standard Operating Procedures / Policies· Working knowledge of interpreting financial statements, financial analysis, financial due diligence & business valuation

    Mayur Batra Group was founded in the year 2002 in India and over the period the group has developed as a reputed, audit, accounting and advisory firm. Mayur Batra Group’s current clientele include around 60 fortune 500 companies.

    MB Group has a team of highly qualified and skilled professionals having rich experience in audit, accounting and book keeping, management services, HR recruitment, advisory and consultancy services and payroll processing.

    Our client relationships are more than just business partnerships: we aim to understand people as well as business, and building long-standing relationships based on mutual respect and trust. We care about the success of our clients and are committed to delivering value. We adopt a professional approach and it is important that our clients enjoy working with us. More