IT Manager | Ali Omran Al Owais Group (AOG)
Employment:
Full Time
Responsibilities:- Support End User Device’s and resolve service request and incidents received via IBM Tivoli ticketing tool.- Support and troubleshoot an elaborate VDI environment from an EUD perspective.- Setup AIO’s, Embedded Touch PC’s, WOW machines, Printers and peripherals like Barcode Scanner, Printers and test network connections.- Install and test desktop software applications like Epic, LMS, VMWare Horizon Client (VDI) and test computers to ensure proper functioning of computer systems.- Deploying new equipment’s like Vocera communication device, Zebra printers, SSO for IBM, NUC (Next Unit of Computing), Telemetry Monitor and Biometric Access machines.- Train end users on usage of hardware and software and peripheral device operation.- Requesting and coordinating vendor support.- Set up and troubleshoot of IPCS and Linux based STB (Set-Top Box)- Support Projectors and WebEx/Teams sessions in meeting rooms.- Working on IP Telephony/UC and cisco Phone products.- Supported over 150 users locally and 30 remotely on a daily basis.- Setup new SSL VPN service and installed and configured client applications- Supporting Apple product such as Mac Laptops / IPADs and iPhones.- Working with Incident manager and IT change management team.- Assigning tasks and IT ticketing (IN & SR) to the IT support team.- E-mail, internet and intranet issues.- Virus, spyware and Trojan removal operation.- Fixing issues in antivirus and anti-spy applications.- Upgrading of RAM and Hard disk for desktop and Laptop.- Deployment of new PCs along with data and application migration.- VPN client configuration (Cisco), and Wireless network configuration.- User account unlocks and reset password.- E-mail Outlook configuration and Enterprise vault administration.- Network printer and fax machine Installation & configuration.- Projector, voice and video conference machine setup for meeting.- Network scanner and network folder setup.- Taking Inventory report of hardware’s (Asset report maintained).- Configure antivirus software to fully protect IT environment.- Monitor the performance of the computer systems and address issues as they arise.- Provide technical support for software reconfiguration to aid in function customization.- Completed password changes and supplied active directory support.- Answered new hire questions regarding Microsoft Office.- Return defective equipment to maintenance inventory, document customer repairs, and maintain and restock parts inventory to maintain spare parts levels.- Monitor, operate, manage, troubleshoot, and restore service to terminal service clients, PCs, or notebooks with authorized access to network
Salary:
AED
3,000 to 6,000
per month inclusive of fixed allowances.
– Degree holder- Bachelor’s degree in technology or computer science- Minimum 5+ years experience in IT management- Experience with or knowledge of programming languages and operating systems (MS Exchange, Active Directory, and other — Windows-based systems), current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring- Expertise with implementing, configuring, and testing solutions- Proven leadership skills- Strong creative and analytical thinking- Professional certifications
Ali Omran Al Owais Group (AOG) is one of UAE’s leading business groups, with diversified interests in five operating divisions: Aviation, Financial Services, Construction & Trading, Facility Management & HR Consultancy. The group’s operations are predominantly based in the Middle East region, where AOG has been established for over 33 years. AOG seeks to foster long-term, sustainable growth through active participation in management, underpinned by a strong financial base. More