Aurelia Butler

Employment:

Full Time

Job Purpose:Accountable for handling Appraisal & CPV functions within Retail Operations through end-to-end ownership and ensuring that all operations (On-shore & Off-shore) conform to Bank’s controls and compliance framework and processes in the unit are carried by the team with maximum efficiency, security and control, and that customer satisfaction is provided in accordance with agreed service standards and by managing costs / risks through operational efficiencies and controls & stand the test of audit.Principal Accountabilities:• Accountable for managing day to day operations in Credit Appraisal & CPV, function involving credit appraisal of Personal Loan, Rent Loan, Overdrafts, Auto Loan, Credit Cards application & Credit Limit Increase requests in accordance with PBCC approved Delegation of Authority, UAE FTS, updating Operational Risk Database, AECB billing, CPV calls stationary & documents, whilst ensuring that these activities are carried out with maximum efficiency, security and control in accordance with established procedures & agreed service standards and stand the test of audit.• Accountable for developing, maintaining and constantly improving processes & workflow relating to the unit and updating those processes in the unit’s SOP & ensure that these conform to the Bank’s standard of quality, operational efficiency and controls and include effective internal controls to manage operational risks and stand the test of audit.• Responsible to take the End to End ownership of Credit Appraisal & CPV functions and to ensure customer satisfaction at all times.• Accountable for establishing and monitoring operational performance standards, service standards, and service level agreements (both internal within the bank and external with service providers) for all aspects of operational performance / service delivery within Credit Appraisal & CPV function to ensure a very high level of customer satisfaction.• Responsible for managing performance of off-shore team through the daily EOD MIS, error rate & monthly dashboard and channel feedback on exceptions with corrective measures.• Accountable to have an effective complaint management process and handle customer complaints & enquiries when escalated and channel feedback into process improvements and ensure that efficient and quality services are always provided to customers in accordance with Bank’s agreed service standards.• Accountable for review of procedures in coordination with Head of Retail Operations to ensure that Unit activities are always geared to deliver the requirements of the business especially when new products are launched which significantly impact volumes.• Generate MIS on unit volumes and submit it to Head of Retail Operations, and provide insight to unit trends that can help on capacity planning and business volumes.• Accountable as one of the joint custodians for Retail Operations chubbs to ensure that all custodial items are kept under safe custody.• Accountable for building a control conscious environment, by making reporting staff aware of the key risk / controls / procedures of the operations and letting them “own” their processes.• Accountable to plan and review staffing requirements, in accordance with business plans & volumes.• Ensure that all facilities within Credit Appraisal & CPV functions are always maintained in good condition in order to eliminate possible downtime.• Accountable to constantly monitor performance of reporting staff and counsel, mentor, motivate, guide and train them to ensure that performance is optimized through a high level of staff morale/initiative/development and SMART KPIs.• Accountable to provide regular guidance and direction to the staff within Credit Appraisal & CPV function in order to achieve the business objectives, and to ensure that the various operational procedures and deliverables are well coordinated to maximize business profitability dynamics and customer satisfaction.• Accountable to review and sign Managers Cheques, issued from Retail Operations unit.• Accountable to review Audit Log report generated as part of EOD and channel feedback any findings to TL, PL & CC Disbursals and TL, Mortgage & SME Disbursals.• Accountable for imparting Credit Appraisal & CPV related Induction Training to new recruits.• Accountable to keep Head of Retail Operations advised of any material operational / process weaknesses and non-compliance with controls in Credit Appraisal & CPV and incidents to be updated to Bank’s ORM on all potential and confirmed fraud / risk cases.• Accountable to provide training to both on-shore & off-shore staff on all operational process whenever a new product or new product features or new process is rolled out.• Ensure participation and recommendation of user specifications for system development / enhancement for activities handled within the Unit or on any new product launch.• Work closely with Client Engagement function and ensure effective complaint management & handle customer complaints and enquiries when escalated and channel feedback into process improvements.• Work closely with Sales, Credit, Business & IT functions to ensure that all operational support requirement is addressed whenever a new product or new product features are launched in the market.• Work closely with Head of Retail Operations to ensure that Credit Appraisal & CPV function is always geared to deliver the requirements of the business.

University degree or equivalent qualification.At least 3 years of experience in managing the team in Credit Appraisal & CPV Operations, with a thorough knowledge of credit policies of loans & cards.

In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More

Employment:

Full Time

TLS – MERC – Correspondence Coordinator – Associate – CairoLine of ServiceTaxManagement LevelAssociateJob Description & SummaryA career within Tax services, will provide you with the opportunity to help our clients meet and manage their tax obligations across unique but ever changing tax specialties. You’ll advise clients on their local and overseas tax affairs, while acting as a strategic consultant related to business analysis, managing indirect taxes, dispute resolution, and global enterprise tax solutions.Our team helps our clients identify and reduce tax risks, meet compliance obligations, implement tax strategies that complement business and operational objectives, resolve disagreements with tax authorities, and manage tax accounting and reporting issues. You’ll be engaged in projects dealing with International tax, mergers and acquisitions, state and local tax accounting, regulatory processes, tax reporting and strategy.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.As an Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:- Invite and give in the moment feedback in a constructive manner.- Share and collaborate effectively with others.- Identify and make suggestions for improvements when problems and/or opportunities arise.- Handle, manipulate and analyse data and information responsibly.- Follow risk management and compliance procedures.- Keep up-to-date with developments in area of specialism.- Communicate confidently in a clear, concise and articulate manner – verbally and in the materials I produce.- Build and maintain an internal and external network.- Seek opportunities to learn about how PwC works as a global network of firms.- Uphold the firm’s code of ethics and business conduct.

Travel RequirementsNot SpecifiedAvailable for Work Visa Sponsorship?NoGovernment Clearance Required?Yes

At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More

Employment:

Full Time

Line of ServiceAssuranceIndustry/SectorNot ApplicableSpecialismAssuranceManagement LevelSenior AssociateJob Description & SummaryA career in our Financial Services Audit practice, within External Audit services, will provide you with the opportunity to provide a range of Assurance services and business advice to a variety of clients from small, fast growing clients to large entities. Our clients are often well known brands and many have broad international reach. We focus on using the latest technology to reduce the level of manual testing ensuring you’ll focus on the most valuable areas of client service and on enhancing corporate governance and the reliability of our clients’ information.Our team helps financial organisations navigate regulatory complexity while strengthening trust and transparency in their business. Our clients cover industries within banking and capital markets, private equity, insurance, and consumer finance. While many of the rules of business have changed, the fundamentals haven’t. You’ll work alongside senior members of the client’s management team in planning the audit process from beginning to end, ensuring completeness, accuracy, and fair presentation of our client’s information.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.As a Senior Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:- Use feedback and reflection to develop self awareness, personal strengths and address development areas.- Delegate to others to provide stretch opportunities, coaching them to deliver results.- Demonstrate critical thinking and the ability to bring order to unstructured problems.- Use a broad range of tools and techniques to extract insights from current industry or sector trends.- Review your work and that of others for quality, accuracy and relevance.- Know how and when to use tools available for a given situation and can explain the reasons for this choice.- Seek and embrace opportunities which give exposure to different situations, environments and perspectives.- Use straightforward communication, in a structured way, when influencing and connecting with others.- Able to read situations and modify behavior to build quality relationships.- Uphold the firm’s code of ethics and business conduct.

Preferred skills – ACA/ACCA/CPA qualification (or equivalent) with broad ranging audit experience including planning, controlling and completing a diverse range of assignments – Effective communication skills when working at all levels with well developed listening and questioning techniques – A proven track record of establishing and maintaining strong relationships with clients A proactive approach to problem solving and delivering client solutions – A demonstrated ability to take responsibility and use initiative, especially when working to tight deadlines – Ability to work autonomously without direct day to day management Desire for continuous self improvement – Experience in supervising and developing staff – Knowledge of IAS and IFRS Minimum years experience required – 3 to 6 years of experience working in an audit role in a Big 4 firm – FS background (banking and Insurance)Travel RequirementsNot SpecifiedAvailable for Work Visa Sponsorship?NoGovernment Clearance Required?Yes

At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More

Employment:

Full Time

Line of ServiceAdvisoryIndustry/SectorTechnologySpecialismAdvisory – OtherManagement LevelDirectorJob Description & SummaryA career within Egypt Technology and Innovation Center (ETIC), will provide you with the opportunity to help clients seize essential advantages by working alongside business leaders to solve their toughest problems and capture their greatest opportunities. We work with some of the world’s largest and most complex companies to understand their unique business issues and opportunities in an ever changing environment. We help create sustainable change by stimulating innovation, unlocking data possibilities, navigating risk and regulatory complexity, optimising deals, and aligning costs with business strategy to create a competitive advantage.As a Director, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.- Support team to disrupt, improve and evolve ways of working when necessary. – Arrange and sponsor appropriate assignments and experiences to help people realise their potential and support their long-term aspirations. – Identify gaps in the market and spot opportunities to create value propositions. – Look for opportunities to scale efficiencies and new ways of working across multiple projects and environments. – Create an environment where people and technology thrive together to accomplish more than they could apart. – Promote and encourage others to value differences when working in diverse teams. – Drive and take ownership for developing connections that help deliver what is best for our people and stakeholders. – Influence and facilitate the creation of long-term relationships which add value to the firm. – Uphold the firm’s code of ethics and business conduct

Requirements – Min of 12-15 yrs experience of building, maturing and running an offshore / remote SAP delivery centre that provides both transformational (build) and support services (run) – Demonstrable experience of taking full commercial (P&L) and operational responsibility for a SAP capability tower in the context of the overall centre – Demonstrable experience of driving a programme of continuous improvement within the capability tower to increase the quality and efficiency of the service provided to the territories   – Strong, broad experience across all SAP S/4HANA modules and other related SAP products (candidates with only legacy (non S/4HANA) SAP experience will not be suitable) – As required, able to work with in-territory client pursuit / engagement teams to co-create client proposals / solutions that utilise EDC staff – Extremely well networked and respected in the local SAP workforce community (“Resource magnet”) – Strong alliance relationships with SAP and other strategic technology partners in Egypt Core personal competencies: – Leadership – Commercial / Business Acumen – Broad Technology / Digital Perspective – Global View (Inclusivity / Diversity) – Network / Relationships Essential skills & attributes:- Has the competence to perform the role effectively  – Excellent oral and written communication skills as well as basic presentation skills  – Affinity to work with quantitative data, good analytics  – Ability to work within a fast-paced & unstructured environment.  Must be able to multi-task and effectively and continually prioritise  – Service-orientated attitude, proactive thinker, networker, information seeker, team player  – Excellent time management, communication and organizational skills  – Extensive knowledge of relevant computer software eg Microsoft and Google Suite – Willingness and interest to frequently interact with and reach out to Partners, Directors and the team 

At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More