Aurelia Butler

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    Senior Office Manager / Client Service Executive | Irwin & Dow

    Employment: Full Time

    We are seeking an experienced Office Manager and Team Assistant from a financial services / Investment banking background to support an established global client based in the heart of Dubai’s financial heartland. The office in Dubai is a boutique environment where employees are intrinsically involved in the business; a superb, supportive environment where candidates are encouraged to work autonomously and take on large areas of responsibility.Due to the close-knit team environment, the successful applicant will need to be able to manage a diverse set of responsibilities and be a real Ms Moneypenny, capable of managing three roles in one. The role will combine elements of Office Management, Executive Administration to the team and Managing Director and effective Client Relationship Management and Marketing Support. General administrative function of the office for the MENA region, will include advising and updating vendor contracts, liaison with the DIFC for all HR and office related matters and supporting the team with regulatory reports to the DFSA. Additionally, there will be the diary and travel management for the team and MD, expense reporting and complex presentation work.

    Candidates should have a been in a client service, financial role previously and understand the complexities of maintaining client relationships and attracting new clients. The successful applicant will have a strong predilection for marketing and have a creative side, looking at existing marketing strategies and offering suggestions for developing strategy further. As Covid restrictions begin to lift, events and investor roadshows will have renewed focus and you manage all aspects of the organisation, travel and logistics and materials for these. The role will coordinate with international teams, ensuring advertising, PR, product and marketing support, website and social media strategies are aligned at the global level.We are looking for a senior professional, who has worked in a broad-based role within the financial services sector in a client facing role, ideally with DIFC experience. This role supports at C-Suite and at team level and candidates should be able to operate at the highest levels with all colleagues, regardless of their titles. The right work ethic, personality and overall attitude is especially important to our client and the company fit needs to be right. You will be an individual with a positive nature, high energy and a strong team spirit. The ability to multitask with exemplary time management skills is paramount as is strong interpersonal skills. Corporate appearance and immaculate presentation is key in representing this amazing office and its business.This is a superb opportunity for those senior candidates, looking for a more broad-based role where they have key strategy involvement and are valued within the business.

    Irwin & Dow was established by two highly experienced recruitment professionals, Tracey Irwin and Jocelyn Dow. We provide a refreshing approach by working in close partnership with clients and candidates within the Business Support, Secretarial, HR & Finance sectors.
    Good staff are key to every business. We recognise and appreciate this, having over thirty years combined recruitment and executive search experience within the region.
    Our main aim is to provide a specialist service to clients preferring to work with a bespoke consultancy.
    Our values of discretion and diplomacy are paramount and our ultimate goal is to become a partner of choice for all our clients and candidates. More

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    Operations Executive | RTC-1 Employment Services

    Employment: Full Time

    Position Title: Operations ExecutiveEmployment Type: Full TimeSalary: up to 7,000 AED, all-inclusive depending on experience and qualificationsJob Location: Sharjah, UAEAbout the Client:The hiring company is a Sharjah based business formation company that is high recognized in their dedication to create a streamline the process of businesses structure that suits different client needs to cover their presence in the UAE.Job Role:• Preparing and finalizing formation documents for with amendment license processes• Maintaining application forms for client purpose• Generating monthly/weekly/random reports upon the managers requests• Preparing/maintaining online sheets including client list, processing record, historic – license related, historic – visa related, etc• Updating/maintaining general policies document and sheet• Preparing formation documents new/renew/amendment/cancellation etc• E-Channel renewal monitoring

    Requirements:• Open to Arabic nationals• Male or Female, 40 years old and below• Bachelor’s degree in any relevant field• At least 3 years of experience in business setup/company formation with knowledge of Freezones (essential)• E-Channel experience is a must• Excellent English communication skills

    RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa. More

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    Integration Support Engineer | Amazon.ae

    Employment: Full Time

    DESCRIPTIONAmazon Payment Services is a regional expert in payment processing technology and solutions across major markets in the GCC, operating in the UAE, Saudi Arabia, Egypt, Lebanon, Jordan, Oman, Kuwait, and Qatar. We design and develop our services to make it as easy as possible to make online payments for businesses with our simple, secure, and innovative payment services.We seek a dynamic, ambitious, and customer-obsessed Integration Support Engineer who is passionate about providing technical solutions to our merchants. Integration Support engineers are part of the Integration team, which owns merchants onboarding and offers technical support for all our existing and new merchants in our roadmap.This team’s overarching goal is consistently improving merchant experience and driving operational excellence according to Amazon’s Customer obsession philosophy. Their primary focus is to integrate a maximum number of merchants with our payment gateway in the least possible turnaround time while achieving the highest merchant satisfaction and quality results.JOB DESCRIPTION AND RESPONSIBILITIES:· He/she provides dedicated integration support for all types of merchants.· Develops subject matter expertise in one or more payment services and handles escalations related to those services.· He/she manages high severity incidents till resolution.· He/she can deal with ambiguity associated with the technical requirements. (e.g., custom system integrations, token migrations, embedded customer experience).· He/she understands platform architecture (at a high-level), API documentation, and troubleshooting techniques.· He/she understand the risk/opportunities with various implementations and help our merchants make the right trade-offs (e.g., creation of downstream bottlenecks, managed vs. unmanaged services, etc.).· He/she understand the problem, defines severity, and proposes a workaround solution during crisis times to recover transactions while still working on the end-to-end solution.· He/she works very closely with Infosec and Tech team to mitigate risks and vulnerabilities.· They actively execute mandates from our Infosec and tech teams to ensure we meet the payment security bar.· He/she performs deep dive and conducts detailed application analysis to identify the root causes of the merchant issues and works with the internal stakeholders and external partners to resolve them.· Investigates transaction-related technical issues and promptly escalates concerns to the senior integration engineers.· Must be able to interact with external parties comfortably, exhibiting an understanding of Amazon Payment services’ offerings, processes, and technology.· Participates in on-call duties, based on a rotational schedule, to manage incident/sev1-2 related support by coordinating with different stakeholders to unblock issues.

    BASIC QUALIFICATIONS· B.E/B.Tech in Computer Science, Engineering, or equivalent experience.· 2+ years overall development or technical support experience.· Knowledge of XML/SOAP, web services, web application development, and industry-standard commerce systems.· Knowledge of Java-based technologies· Experience with popular e-commerce shopping carts (Magento, WooCommerce, OpenCart, etc.).· Effective organizational skills to maintain a consistently high standard of operations in a busy environment· Proven track record in working on enterprise-level large scale n-tier applications.· Effective prioritization and time management confidence to drive and manage large conference calls· Excellent written and oral communication, ability to express thoughts logically and succinctly.· Fluency in English and Arabic.· Energy, enthusiasm, and passion for making our merchants successfulPREFERRED QUALIFICATIONS· Development skills in C/Java or open source-based technologies.· Knowledge of he mobile development common languages (Android, Swift).· Basic understanding of DevOps and Agile.Amazon is equal opportunity employer, we believe passionately that employing a diverse workforce is central of our success and we make recruiting decisions based on your experience and skills.We welcome applications from all members of society irrespective of age, gender, disability, sexual orientation, race, religion or belief.

    Amazon.ae, formerly Souq.com, is an English-Arabic language e-commerce platform, owned by Amazon, Inc. It is the largest e-commerce platform in the Arab world. On March 28, 2017, Amazon.com Inc. confirmed it would be acquiring Souq.com for $580 million. On May 1, 2019, Souq.com became known as Amazon.ae. More

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    Service Desk Analyst | Saudi Networkers Services (SNS Group)

    Employment: Full Time

    • Provide First-Level Support, support User and solve problem.• Escalate Complicated Problems, escalate it to tier two or tier three support teams.• Follow Up with current team.• Provide daily support to users of various computer systems.• Install and maintain IVR software Ability to Work on Ticketing System.• Establishing Command Center & Circulating Related Notification Emails.• Follow Update from current team.• Send the email as per the schedule timeline.

    • Generate & Update Reports.• Ability to work in 3 Different Shifts.• Handle inbound – outbound calls and tasks, ensuring a prompt and efficient service and identifying needs.• Support the management team on the roll-out of any agreed processes.• Proactively act in a manner that supports a healthy and safe work environment through effective management.• Ensure commitment to ethical principles and sustainable development are achieved and maintained.

    Saudi Networkers is one of the largest consultancies providing services to ICT, Oil & Energy, Technology, Engineering, Banking, Finance and Healthcare arena across Middle East & Africa, covered by teams, specialized in their assigned industry sector.
    Saudi Networkers founded in 2001 and has excelled ever since in providing cost effective solutions to the biggest multinational companies in MEA region with very high standards of quality whilst adhering business ethics and meeting our clients expectations.
    Today, SNS Group is one of the leading consultancies, with more than 1700+ employees worldwide, ISO 9001:2008 certified and is highly regarded. More

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    Network Security Administrator | RTC-1 Employment Services

    Employment: Full Time

    Position Title: Network Security AdministratorEmployment Type: Full-timeSalary: 18,000 AED, all-inclusive depending on experience and qualificationsJob location: Dubai, UAEAbout the Client:The hiring company is one of the well-known financial institutions in the UAE that mainly provides services such as money transfer, currency exchange, and various payment solutions.Job Role:• Responsible for managing the network security, compliance, and integrity of all systems, working in conjunction with IT Infrastructure and IT Support Teams• Deploy security standards, network security designs, manage security operations, establish best practices, and support operational challenges and critical issues within the timelines and SLA’s• Conduct periodic network security and configuration reviews and remediate to ensure closure/risk acceptance of all gaps• Manage outsourced security operations team, dashboards, reports and ensure all identified risks are mitigated and corrected• Manage firewalls, IPS/IDS, Web Firewall, VPN, web security gateway, vulnerability management, network monitoring, SIEM, Endpoint Security, NAC, and email security solutions• Guide other IT teams for internal and external audits, periodic VA/PT and new solutions• Initiate, facilitate, and promote cybersecurity within the organization and monitor adherence to cybersecurity policies, standards, and controls

    Requirements:• Bachelor’s degree in Information Technology, Computer Science, or any related field• At least 5 years of work experience in network security administration and security operations in financial institutions; and preferably an ISO 27001 certified PCI environments• Must have a professional certifications CCNA, CCIE, CCSA, CCSE, CISSP, SSCP, ITIL, Cobit, PCI-DSS• Strong background in Firewalls such as Checkpoint, Palo Alto, Cisco ASA, Web Application Firewalls, F5 and Imperva• Hands-on experience with network monitoring and troubleshooting using Wireshark, SolarWinds and Riverbed• In-depth knowledge in enterprise network design and implementation, routing, and switching concepts• Excellent written and oral communication skills in English; preferably a multilingual• Candidates who can join immediately will be prioritized

    RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa. More

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    Team Leader – Project Management | Saudi Networkers Services (SNS Group)

    Employment: Full Time

    • Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.• Effectively communicate project expectations to team members and stakeholders in a timely and clear manner.• Liaise with project stakeholders on an ongoing basis.• Plan, schedule & track project milestones & deliverables using appropriate tools.• Track project success criteria and disseminate them to involved parties throughout project life cycle.• Conduct project post mortems to identify successful and unsuccessful project elements.• Develop best practices and tools for project execution and management.

    • Direct and manage T&M resource.• Identify and resolve issues and conflicts within the team.• Develop and deliver progress reports, proposals, requirements documentation, and presentations.• Proactively manage changes in stakeholder requests, identify potential crises, and devise contingency plans.• Build, develop, and grow any business relationships vital to the success of the company.

    Saudi Networkers is one of the largest consultancies providing services to ICT, Oil & Energy, Technology, Engineering, Banking, Finance and Healthcare arena across Middle East & Africa, covered by teams, specialized in their assigned industry sector.
    Saudi Networkers founded in 2001 and has excelled ever since in providing cost effective solutions to the biggest multinational companies in MEA region with very high standards of quality whilst adhering business ethics and meeting our clients expectations.
    Today, SNS Group is one of the leading consultancies, with more than 1700+ employees worldwide, ISO 9001:2008 certified and is highly regarded. More

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    Business Continuity Manager | Saudi Networkers Services (SNS Group)

    Employment: Full Time

    • The BCM Manager will be key focal point for implementing, maintaining, monitoring and reviewing the overall BCM Program.• Lead the development and implementation of BCM documentation as per the regulatory requirements and ISO 22301 standards.• Successful lead and implement BCMS in the organization as per the directions from Business Continuity Management Steering Committee.• Coordinate all aspects of BCM planning ahead of an operational disruption and recovery execution following a disruption.• Consult with established BCM Team in order to provide expertise in continuity planning methodology, resiliency and recovery solutions and recovery execution processes.• Lead the development, update and maintenance of regular BIA and RA exercises as necessary.

    • IT Disaster Recovery Roles and Responsibility:• Draft, coordinate, monitor, test and setup all IT related aspects with NCB-IT and NCBC, internal staff and external vendor. The IT Disaster Recovery Team has a role during disaster as well as normalcy.• Ensuring the maintenance of Disaster Recovery Sites.• Comply with all IT requirements mentioned in all applicable regulatory/ compliance (Tadawul, CMA etc.) requirements that are related to BCM.• Coordinating the DR training activities.• Providing periodic status updates to BCM Steering Committee and BCM Manager during the course of Disaster Recovery site recovery.• Draft DR Plan and send to BCM Steering Committee for sign-off.

    Saudi Networkers is one of the largest consultancies providing services to ICT, Oil & Energy, Technology, Engineering, Banking, Finance and Healthcare arena across Middle East & Africa, covered by teams, specialized in their assigned industry sector.
    Saudi Networkers founded in 2001 and has excelled ever since in providing cost effective solutions to the biggest multinational companies in MEA region with very high standards of quality whilst adhering business ethics and meeting our clients expectations.
    Today, SNS Group is one of the leading consultancies, with more than 1700+ employees worldwide, ISO 9001:2008 certified and is highly regarded. More

  • 138 Shares169 Views

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    IT Release & Change Manager | Saudi Networkers Services (SNS Group)

    Employment: Full Time

    • Accepts, prioritizes, and categorizes change requests.• Rejects outright any change request that is completely out of scope or out of policy for Change Management.• Chairs the Change Advisory Board (CAB) and Emergency Change Advisory Board (ECAB) meetings.• Ensures that all preparations have been made for a CAB meeting, including creating of agenda, circulation of change requests to be considered, and inviting of participants.• Has the ability to review all planned changes.• Obtains authorization for submitted change requests from the Change Authority.• Ensures post review of exception changes to evaluate if the change addressed a real or a perceived exception condition.• Utilizes the Change Management reporting system to monitor and track changes.• Negotiates end-user down time for change implementation.• Creates consolidated change schedule and resolves any scheduling conflicts.• Identifies change requests that have not been acted upon in a timely manner and takes appropriate action.

    • A solid understanding of how people go through a change and the change process.• Experience and knowledge of change management principles, methodologies and tools.• Exceptional communication skills, both written and verbal.• Ability to establish and maintain strong relationships.• Acute business acumen and understanding of organizational issues and challenges.• Change management certification or designation desired.

    Saudi Networkers is one of the largest consultancies providing services to ICT, Oil & Energy, Technology, Engineering, Banking, Finance and Healthcare arena across Middle East & Africa, covered by teams, specialized in their assigned industry sector.
    Saudi Networkers founded in 2001 and has excelled ever since in providing cost effective solutions to the biggest multinational companies in MEA region with very high standards of quality whilst adhering business ethics and meeting our clients expectations.
    Today, SNS Group is one of the leading consultancies, with more than 1700+ employees worldwide, ISO 9001:2008 certified and is highly regarded. More