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    Client Engagement Officer, Complaints | Commercial Bank of Dubai (CBD)

    Employment:

    Full Time

    Job Purpose:The job holder is the one point contact for all customer complaints both Retail and Entity and is responsible for the investigation, resolution, learning, better practices, process changes to ensure non-recurrence of the complaint. The job holder is also the Single Point of Contact for all complaining customers hence responsible for excellence in Client Engagement through positive service recovery of all customer complaints.Principal Accountabilities:• Establishes contact with customers upon receipt of complaints by advising them of a reference number and timeframe for resolution (Medium: SMS/Telephony/Email/Fax/Written/Verbal) within the specified period.• Ensure that complaints received are handled in a professional and diplomatic manner by operating within the guidelines of the Bank• Verifies all complaints by detailed investigation, follow up, escalation and liaison for resolution. • Draft letters/email responses for complaints• Obtains information for root cause analysis by probing and analyzing information• Identify gaps in processes/policies and undertake initiatives to bridge the same.• Initiate continuous learning to ensure product knowledge is fully updated for Consumer/Entity products/services.• Initiates forums/meetings, process changes, better practices and learning from complaints to reduce the incidence of error after identifying gaps in processes/policies• Liaise with the respective WBG and Business Banking teams for all Entity complaints to ensure the appropriate corrective/preventive action is implemented and the Relationship Manager obtains service recovery• Review all allocated complaints logged on the system and update frequently to ensure effective tracking of complaints until resolution.• Responsible to review all complaints to ensure the data input and the integrity of the complaint module System is fully maintained.• Handle backup functions for complaints handling and assist colleagues in fulfilment of daily tasks as assigned

    RequirementsEducation and Experience • University degree or equivalent• 2-3 years’ experience in Contact Centre / financial service industry and knowledge of banking product, process and procedure from a front end perspective.

    In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

    By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

    Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More

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    Senior Manager – TC- TSD- SAP – Finance / Tax Lead | Ernst & Young

    Employment:

    Full Time

    As SAP Consulting Senior Manager, you’ll display a very high level of competency in business development and/or technical knowledge, as well as a good understanding of internal operations. You’ll also have strong client delivery and engagement management experience. As a trusted advisor, you’ll identify and develop client and market growth opportunities and use your key subject matter knowledge to develop thought leadership for clients. Drawing on your knowledge and experience, you’ll facilitate resolution of conflicts and politically sensitive issues internally and with client teams. As a valued leader, you’ll create and direct high-performing teams across EY, improve learning opportunities for others and create and deliver cross-practice team learning events. As a role model for quality & risk management, you’ll confirm that all client work is delivered to a high standard of quality in accordance with EY’s Q&RM guidelines. EY are currently embarking on a period of growth which has created this exciting opportunity in Doha for a highly motivated and results driven individual willing to play an important role in the ongoing growth and business development efforts in Qatar. Client responsibilities – Lead SAP Consulting Services engagements in various industries – Lead client discussions and generate sales opportunities by demonstrating our value proposition – Leverage client relationships to drive new business opportunities – Plan, prepare and review deliverables in various forms including written reports, presentations and discussions with clients, EY teams and other parties – Communicate significant issues, fees, and estimates-to-complete to clients – Leverage client relationships to drive new business opportunities – Understand EY’s full-service offerings and actively identify opportunities to better serve clients – Build strong internal relationships within EY Consulting Services and with other services across the organization – Develop your personal profile in the marketplace – Develop awareness of EY offerings in the marketplace – Build strong, long-term relationships with key client sponsors – Manage risk of delivery on client engagements – Manage all financial aspects of client engagements – Act as an ambassador for EY in the market and with clients People responsibilities – Develop people through effectively supervising, coaching, and mentoring all levels of staff – Conduct performance reviews and contribute to performance feedback for all levels of staff – Drive people-related initiatives including recruiting, retaining and training Technology Consulting Services professionals – Maintain an educational program to continually develop personal skills of all levels of staff – Understand and follow workplace policies and procedures and communicate these to all levels of staff – Act as a leader of the business and as a role model for staff

    Technical skills requirements – Implementation experience in SAP Financial Accounting and Controlling modules – Experience and/or understanding of one or more of below modules will be added an advantage – Sales and Distribution – Material Management – Plant Maintenance – Human Resources – Experience in Integration of SAP R/3 and S4Hana with legacy applications – Knowledge about SAP Business Intelligence tools – Prior experience in ACTIVATE implementation methodology – Experience in enabling VAT in SAP systems preferably in the Gulf countries Additional Requirements – Demonstrated track record with a blue chip consulting organization and/or a blue chip organization – Demonstrated experience in business development in the GCC, preferably within Qatar – Approximately 10 to 15 years of total experience and SAP Implementation experience – Demonstrated track record of structuring and managing projects or programs of work, exceeding client expectations whilst managing project risks or issues – Should have worked on SAP support – Show initiative and creativity in developing innovative work-around solutions or new processes. – Strong academic record including a degree – Project Management and Quality Assurance of SAP modules – Bilinguals preferred You’ll have knowledge and experience in the following industry sector: – Preferably Energy/ Oil & Gas Who we are Whole industries have been disrupted and transformed in recent years by digital technology. As an technology consulting professional, you’ll help businesses realize the value they can gain from their IT investments – supporting strategy and being a key growth driver. As part of a high-performing team, you’ll deliver exceptional client service – providing advice on how technology enablement, digital transformation and enterprise intelligence contribute to performance improvement, as well as how IT can act as multiplying effect during major program transformations. As organizations look to leverage the advantage IT offers, we’ll work with you to develop the consultancy and analytical skills that you’ll need in today’s environment. Working on projects that cross borders and sectors, the experiences you gain here will be more valuable than anywhere else. So whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

    EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

    EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available on our site.

    The MENA practice of EY has been operating in the region since 1923. For over 95 years, we have grown to over 7,500 people united across 21 offices and 16 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region More

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    Manager, Cyber Threat & Investigations, Forensic & Integrity Services | Ernst & Young

    Employment:

    Full Time

    Manager, Cyber Threat & Investigations, Forensic & Integrity Services, JordanSuccessful organizations depend on their reputation for keeping promises, respecting laws and behaving ethically to maintain stakeholder trust. EY Forensic & Integrity Services professionals help organizations protect and restore enterprise and financial reputation. We assist companies and their legal counsel to investigate facts, resolve disputes and manage regulatory challenges. We put integrity at the heart of compliance programs to help better manage ethical and reputational risks. Embracing integrity means doing what you say you will do, with unerring commitment. This can make it easier to attract and retain talented people and harness their skills to grow your business. A foundation built on integrity is critical because today’s talent values purpose-driven organizations. It can also help you develop stronger partnerships with suppliers and work more effectively with employees, investors, regulators and influencers. Our integrated approach ranges from enhancements in areas of perceived weakness or issues – including governance, controls, culture and data insights – to full organizational design and structural implementation. The opportunity A position has arisen for a Cyber Threat Investigation Manager to join the business, supporting the MENA technology team with cyber compromise assessments and other forensic projects. This is an ideal opportunity to develop you career in the consulting space, to work on a diverse portfolio of projects, gaining exposure to a fast – paced market with evolving challenges and opportunities and to support the development of junior team members. Your key responsibilities In this role you will manage cyber security services engagements, drive end to end cyber security incident response activities, investigate threat events detected in client environments, deliver high quality reports to the client, support client teams on remote sites and support the delivery of long term cyber threat investigation projects, both on site and remotely. Where necessary, you may also deploy to client sites to undertake cyber related investigations. You will assist in managing the financial aspects of engagements by organizing staffing, build and design data policy and procedures, tracking fees and communicating issues to project leaders. You will also establish, maintain and strengthen internal and external relationships. You’ll actively contribute to improving operational efficiency on projects and internal initiatives and will consistently drive projects to completion, determining that the work is of high quality. To qualify for the role, you must have – Minimum 7 years of experience in cyber security and incident response – Extensive knowledge in building data privacy controls for structured and unstructured data – An in-depth understanding of computer forensic and cyber security principles including intrusion response and network monitoring – Working knowledge of hardware configuration and network / data communications, software development and scripting, and database technology and database exploitation / forensics – Experience with evidence seizure and conducting intelligence analysis – Ability to automate tasks using a scripting language (Python, Perl, Ruby) – Understanding of attacker indicators of compromise and tactics techniques and procedures and organizing them so they can be applied to current and future investigations – Knowledge of Windows, Unix and Mac host-based forensics and command line – Excellent project management skills and the ability to prioritize when working on multiple engagements – A history of business development and team development success

    Ideally, you’ll also have – Formal industry cyber threat qualification such as Advanced Threat Detection and Incident Response, GIAC Certified Forensic Analyst and advance Threat Hunting or GIAC Certified Incident Handler (GCIH) – An advanced degree or at least one professional certification, such as EnCE, CCE, CCFP, GCFA, GNFA, GCFE, CFCE, GCIH, GREM – Track record with a leading consulting firm – Proficiency in the Arabic language What we look for We are interested in entrepreneurs who have the confidence to develop and promote a brand-new strategic vision both internally and externally. You will be business savvy with a passion for innovation as well as the motivation to create your own EY journey. What we offer We offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer: – Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. – Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. – Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. – Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It’s yours to build. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

    EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

    EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available on our site.

    The MENA practice of EY has been operating in the region since 1923. For over 95 years, we have grown to over 7,500 people united across 21 offices and 16 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region More

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    Chief Technology Officer – Crypto / Blockchain | eMagine Solutions

    Employment:

    Full Time

    CTO – Crypto / BlockchainIntroduction:New market-leading Crypto token. Extremely well funded. Partnered with some of the World’s leading tech and financial institutions.Responsibilities:• Work closely with the CEO to support the vision, mission and guiding principles of the company• Oversee implementation of technical aspects• Recruit and manage top developers and blockchain specialists• Build bridges and network with the blockchain community• Manage relationships with market makers and equity providers• Oversee the architecture of future expansion

    Qualifications:• BSc or MSc/PhD or equivalent in Computer Science, Engineering or a related field• Proven successful experience as a CTO with a top company within the blockchain/cryptocurrency space• Must have a strong technical background – deep knowledge of tokenomics and token flux• Experience with Smart Contracts (Solidity)• Knowledge of technological trends to support strategy• Entrepreneurial mindset and enthusiasm to be part of the building and global development of the token• Ability to conduct technological analyses and research• Strong communication skills• Leadership and organizational abilities• Strategic thinking• Problem-solving aptitude and willingness to be hands-on when required

    eMagine Solutions is one of the leading authorities on leadership and talent globally. Our combined resources of over 100 years professional experience mean that our clients trust us with finding them the top talent globally and candidates trust us to find them the right opportunity in a timely and confidential manner.

    Throughout our offices we provide complete solutions for our clients, including traditional temporary and permanent recruitment, executive search, recruitment process outsourcing (RPO), salary survey’s, market mapping and training and development courses.

    Our global client list work with us not only because of our expertise but also because of our honesty, integrity and passion. More

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    Software Engineer / Blockchain & Crypto | eMagine Solutions

    Employment:

    Full Time

    An emerging leader in the digital asset space who are bridging the gap between traditional finance and the new world of blockchain technologies are searching for Software Engineers to join their engineering division. This company are on a mission to launch the new world of financing by unlocking significant market efficiencies, powering the next gen of products and increasing global access to secure equitable financial services.Software Engineering position• The Software Engineer will be introduced to the exploding space of the crypto markets and play a key role in building their scalable systems from the ground up. • By being an integral part of the team the Software Engineer will have a voice on design ideas, platform architecture and implementation of their products.

    Salary:
    AED
    15,000 to 25,000
    per month inclusive of fixed allowances.
    Additional benefits: + Bonus + Medical + Flight

    Software Engineer requirements:• 1 – 3 years commercial experience working Python.• Well versed to agile working environments with high attention to detail.• Experience with architectural design, implementation, and testing.• Interest in blockchain and crypto (is beneficial).Software Engineer benefits:• Joining a high calibre team of industry professionals.• Competitive salary + bonus.• Stock options.• Hybrid working scheme.

    eMagine Solutions is one of the leading authorities on leadership and talent globally. Our combined resources of over 100 years professional experience mean that our clients trust us with finding them the top talent globally and candidates trust us to find them the right opportunity in a timely and confidential manner.

    Throughout our offices we provide complete solutions for our clients, including traditional temporary and permanent recruitment, executive search, recruitment process outsourcing (RPO), salary survey’s, market mapping and training and development courses.

    Our global client list work with us not only because of our expertise but also because of our honesty, integrity and passion. More

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    Campus Recruitment Consultant | Ernst & Young

    Employment:

    Full Time

    The opportunity In your role as a Campus Recruitment Consultant you will work closely with business stakeholders and the Middle East and North Africa (MENA) Campus Recruitment team to design and deliver recruitment campaigns to attract and recruit the best intern and graduate talent for EY MENA. Your key responsibilities Campus Recruitment – Consult with business stakeholders to obtain hiring targets and confirm their ideal candidate profile. – Create and implement recruitment strategies to attract bright and talented candidates. – Manage the internship program and increase conversion rates to graduate programs. – Provide advice to the business on best in class recruitment approaches, target campuses, market insights and impact on business recruitment hiring plans. – Oversee the entire recruitment cycle for specific MENA locations (Consulting with business stakeholders, managing campus events (virtual and physical), Short listing potential intern and graduate candidates, Coordinating online assessments and Interviews while ensuring a smooth pre-joining experience for new hires). – Consult with the business on employment offers that are to be made to candidates. – Provide constructive feedback to those candidates who do not receive employment offers. Campus Attraction and Recruitment Marketing – Develop and maintain relationships with the following stakeholders: Academic faculty; career office employees; students; and university stakeholders. – Display strong knowledge of EY Service Lines. – Consult with the MENA Recruitment and Employer Branding teams to design sourcing and candidate engagement strategies to support recruitment initiatives. – Develop detailed recruitment plans for campus activities that includes initiatives to support Early Candidate Identification. – Deliver presentations and workshops on campus and internally. – Event management (Virtual and physical).

    To qualify for the role, you must have – Bachelor’s or Master’s degree in any degree background. – Arabic bi-lingual. – Recruitment experience. – A consultative approach to stakeholder management. – A passion for campus recruitment. – A creative and strategic mindset. – Event management experience. – A confident communication style and presentation skills with excellent organizational skills and strong attention to detail. Ideally, you’ll also have – Exposure to managing assessment centres and administering online assessment tests. – Expertise in handling large data volumes in Excel, MS Office to generate accurate insights. – Exposure to Recruitment Management Systems such as SuccessFactors and Yello. – Experience of managing end-to-end recruitment (attraction and sourcing, screening, testing, interviewing, and offering). What we look for We’re interested in recruitment consultants with a genuine creative vision and the confidence to make it happen. You can expect autonomy in this role, so you’ll also need the ability to take initiative and seek out opportunities to improve our current relationships and processes. What we offer We offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer: – Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next. – Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. – Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs. – Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It’s yours to build. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

    EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

    EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available on our site.

    The MENA practice of EY has been operating in the region since 1923. For over 95 years, we have grown to over 7,500 people united across 21 offices and 16 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region More

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    Principal Strategy & BD Consultant – International Firm | Michael Page

    Employment:

    Full Time

    As the Principal Consultant, you will work closely with the senior leadership to diversify the firm’s consulting portfolio by proactively identifying and targeting new business verticals and advisory services.Client DetailsThis is an international consulting firm working on exciting strategic engagements across the Middle East, who are looking to bring in an experienced strategy professional to help them grow and diversify their consulting practice.Description* Lead the entire business development cycle, from identifying relevant opportunities to managing new client acquisition.* Manage and advance relationships with clients, providing strategic direction across the account based on client requirements while serving as a trusted advisor.* Stay current on emerging trends for the client and internal teams; drive innovative solutions based on client’s desired functionality* Oversee project delivery, ensuring scope, budgets and timelines are in line with client objectives, while making sure the project is compliant with existing quality standards and risk management policies.* Continuously review project plans and deliverables, delivering relevant insights and recommendations that align with client objectives* Oversee the growth and development of the team, by introducing latest training and development initiatives, acting as a career manager for team members.Job Offer* Attractive, tax-free salary* Opportunity to work for an international organisation in the Middle East* Opportunity to have a measurable impact on the growth of the organisation in the region* Structured and measurable progression and growth opportunities* Opportunity to work with inspiring, engaging, and driven leadership

    * An undergraduate degree from a top-tier university, preferably in the fields of economics, business administration, finance, or engineering.* An MBA or relevant master’s degree is strongly beneficial but not essential.* Must have 8 – 12 years of experience within a management consulting firm or a mix of industry and consulting experience.* Strong track record of business development, with the ability to build long lasting relationships with stakeholders.* Strong familiarity with strategic models, metrices and best practices.* Excellent verbal and written presentation skills.

    Michael Page is one of the world’s leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

    The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

    Finance & Accounting
    Banking & Financial Services
    Procurement
    Property & Construction
    Engineering & Supply Chain
    Oil & Gas Technical and Engineering
    Human Resources
    Sales
    Marketing
    Technology
    Secretarial
    Executive Search
    Legal

    The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide. More

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    ******* DUBAI JOB – CTO – Crypto / Blockchain *********** | eMagine Solutions

    Employment:

    Full Time

    CTO – Crypto / BlockchainIntroduction:New market-leading Crypto token. Extremely well funded. Partnered with some of the World’s leading tech and financial institutions.Responsibilities:• Work closely with the CEO to support the vision, mission and guiding principles of the company• Oversee implementation of technical aspects• Recruit and manage top developers and blockchain specialists• Build bridges and network with the blockchain community• Manage relationships with market makers and equity providers• Oversee the architecture of future expansion

    Qualifications:• BSc or MSc/PhD or equivalent in Computer Science, Engineering or a related field• Proven successful experience as a CTO with a top company within the blockchain/cryptocurrency space• Must have a strong technical background – deep knowledge of tokenomics and token flux• Experience with Smart Contracts (Solidity)• Knowledge of technological trends to support strategy• Entrepreneurial mindset and enthusiasm to be part of the building and global development of the token• Ability to conduct technological analyses and research• Strong communication skills• Leadership and organizational abilities• Strategic thinking• Problem-solving aptitude and willingness to be hands-on when required

    eMagine Solutions is one of the leading authorities on leadership and talent globally. Our combined resources of over 100 years professional experience mean that our clients trust us with finding them the top talent globally and candidates trust us to find them the right opportunity in a timely and confidential manner.

    Throughout our offices we provide complete solutions for our clients, including traditional temporary and permanent recruitment, executive search, recruitment process outsourcing (RPO), salary survey’s, market mapping and training and development courses.

    Our global client list work with us not only because of our expertise but also because of our honesty, integrity and passion. More