Aurelia Butler

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    IT Business Solutions Manager – Travel | Air Arabia

    Employment:

    Full Time

    – Develops a cost-effective 3-year IT Strategy and business plan based on business needs and objectives. Ensures that the IT strategy serves the overall IT objectives, and leverages advancements in technology that brings a competitive edge to Air Arabia Group.- Collaborates with Stakeholders to carry out analysis and feasibility studies and recommend changes on business processes through improvements in information systems. – Reviews performance of IT applications and services against approved objectives ensuring business satisfaction levels are met and monitored.- Shares responsibility; develops and maintains effective working relationships with business heads, line managers, and ISA teams in the assigned business units to ensure best services are provided; advises business stakeholders on IT investment decisions. – Plans, implements and manages IT budgets and work programs for business units that realize business benefits and best practices in industry, as well, meet/exceed Air Arabia Group’s expectations. Ensures programs are implemented end-to-end including transition into “business-as-usual”.- Identifies business focus areas to develop/manage a roadmap of all business applications ensuring the functional capability of systems is enhanced in line with changing business needs. – Takes full responsibility for satisfactory completion and periodic review of approved IT projects ensuring deliverables are completed within agreed timescale, cost and budgets.- Provides effective leadership to the project team and regular accurate communication to stakeholders. – Develops and maintains knowledge in Group business domain; collaborates with technology experts and suppliers to recommend/deliver feasible solutions to business needs in alignment with design and architecture principles and fundamentals approved by the Group.- Decides on all IT business solutions and requirements for the assigned departments and acts as the sole representative of Air Arabia Group at ISA to address those solutions and requirements and ensure achieving them rightly, timely and cost-effectively.- Keeps abreast with new innovations in the IT industry to enhance service continuously. – Conducts benchmark studies and analysis to stand on best practices in the industry and incorporate those practices within the IT environment to enhance efficiency.- Partners with ISA teams to achieve and stream standardization in Information Technology areas within Air Arabia Group. – Provides support and guidance to cross-functional teams on business requirements to incorporate in IT policies, procedures and performance measures.- Performs any other additional responsibilities as directed by the HOD/CEO.

    – 8+ years’ experience in Information Technology Management, 4 of which at least in a leading role.- Experience with Aviation/Airline industry is essential, low-cost airlines is a plus.- Relationship Management – with complex, senior level stakeholder management, leading delivery of business IT solutions, preferably working with external solution providers.- Expert in planning and delivering business IT solutions that serve and enable business change and transformation.- Proven record in successful business IT projects delivery, on a large scale, using industry standard methodologies.- Good experience in facilitating project risks and identifying mitigation actions.- Managed or has been a part of Project Management Office.- Experienced in conducting benchmark analysis and feasibility studies to recommend best practices and enhancements to the work environment.- Expert in analyzing data, identifying pitfalls and recommending cost-effective IT business solutions.- Effective persuasive, negotiation, problem solving and decision-making skills.- Employs technical expertise, and interpersonal relations to execute new initiatives and achieve company’s objectives.- Capability of understanding market trends and translating them into effective IT solutions.- Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.

    Air Arabia (PJSC), listed on the Dubai Financial Market, is the Middle East and North Africa’s first and leading low-cost carrier flying to over 100 destinations across the world. Air Arabia was the first airline to introduce the low-cost carrier concept in the region and is on a mission to serve all Arab countries and beyond, constantly undergoing aggressive route expansion, taking advantage of its ideally located hubs in the United Arab Emirates, Morocco, Egypt and Jordan. Over the past thirteen years, Air Arabia, through continuous market research and customer feedback, provides a range of value added services to millions of passengers who chose to fly with Air Arabia’s fleet of A320 aircraft. The airline commenced operations in October 2003 and achieved financial break-even from its very first year of services and has been profitable ever since. More

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    Client Relationship Manager – Professional Development | Charterhouse

    Employment:

    Full Time

    Charterhouse is working with an international professional training provider that is looking to expand their team in Dubai through the hiring of a Client Relationship Manager who will be responsible for developing new strategic partnerships whilst managing existing accounts. This is a fantastic opportunity to join a progressive, high performing team that welcomes individuals with an entrepreneurial spirit and solution focussed mind-set. This role will ultimately be responsible for identifying and building strong strategic partnerships and conducting in-depth market analysis to improve the businesses offerings, client satisfaction and presence in the UAE as well as the wider GCC region. Using your knowledge of the dynamic training offerings and financial services industry you will work closely alongside subject matter experts to fully understand the client’s learning requirements, creating tailored, best in class proposals to convert to booked business. Your primary focus will be on ways to generate new business opportunities and increase revenue streams either through existing accounts or acquiring new clients within the financial services industry. A high degree of commercial business acumen and experience of developing viable business sales strategies is essential for this role, alongside unshakeable communication and presentation skills.

    To be considered for this role you must have a strong background in business development/client relationship management ideally within financial services, executive education or professional services. Excellent English communication skills, business planning and consultative sales abilities are essential for this role, alongside a strong spirited, resilient nature to excel in a fast paced and dynamic environment.

    The Charterhouse brand and business was launched in Dubai and the Middle East in April 2004 by a team of international recruiters and management consultants, after its inception in Sydney, Australia in September 2003. Charterhouse Middle East is now positioned as the leading regional recruiter within its area of disciplines and functional markets.

    Charterhouse offers professional and bespoke contingency and retained search services to all sectors of the market. Service quality is guaranteed, thanks to a particular focus on flexibility. Charterhouse was the first international search and selection business to establish Dubai as its base. The growth in the Middle East region has been mirrored by Charterhouse globally, with offices now in Abu Dhabi, Qatar, Hong Kong, Singapore, Melbourne, Perth and Sydney. More

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    Management Consultancy – Recruitment Coordinator | RecruitME

    Employment:

    Full Time

    – Reporting to the Head of Recruiting, the Recruiting Coordinator will support pipeline of direct, referred and campus GCC national applicants across the full hiring lifecycle, from selection to offer stage (screening, interviewing process, offer issuance) – Support in administrating the GCC national recruiting processes at regional and international schools – Issue recruiting dashboards and periodic reports from maintained databases – Support recruiting team as needed on strategic programs/initiatives Primary duties and responsibilities:- Support with GCC national client-facing applicants (referrals, direct, campus), including reviewing applications, sending resumes for screening to the relevant committee, scheduling interviews, coordinating with applicants, issuing offers, following up on acceptance, etc.) – Help manage recruitment efforts for selected target schools and across various sources for both full-time and intern GCC national applicants – Support recruiting at international campus events when required, corporate presentations, information sessions/office visits, interviews, sponsored events, sell events – Establish and maintain relationships with university career services teams across the region and globally (where relevant) – Provide logistical support for campus activities and interview marathon days (e.g., room booking, catering, marketing material dispatch, etc.) – Support in organizing & leading marketing campaigns to attract top GCC talent (regional/international) – Actively support and participate in weekly calls with leadership to align on GCC hiring plans – Participate in and contribute to design of new GCC recruiting initiatives (regional/international) – Maintain updated database of applicants (referrals, direct, campus, etc.) – Issue periodic reports related to GCC national recruitment (New Joiners, Planned Hires, Monthly Recruiting Dashboard), highlighting recruiting trends – Assist recruiting team in various activities when capacity allows

    Qualifications: – University Degree, HR specialization a plus – 3+ years of relevant experience – Talent acquisition/HR experience is a plus – Proficient in English and Arabic (a plus) – Strong interpersonal and communication skills – Strong attention to detail and analytical skills – Ability to multitask and work under pressure – Highly flexible; adapts to change quickly and prepared to work out of regular hours – Proficiency in Microsoft Office (Word, Excel, Power point), in particular strong excel skills; Digital systems proficiency is a plus – Flexibility to travel for recruiting events held within the GCC (e.g., Saudi Arabia) and globally – Tactful and diplomatic in dealing with all levels of staff, candidates and external parties

    RecruitME are a specialized recruitment consultancy supplying top tier business support staff to Dubais leading multinational organizations. We carefully source, screen and select only the very best candidates to assist our clients in making easier recruitment decisions faster.

    Differentiating ourselves from standard recruitment agencies our consultants have been carefully chosen for their backgrounds in business support for leading multinational organizations. Having been both the client and the candidate previously, we have an insiders understanding of the recruitment process and our clients needs.

    What we do:

    Specializing in business support positions we can assist in introducing a small selection of experienced administration, finance and human resource candidates with the relevant experience to benefit your business. Our careful screening process ensures that we have met with and can give a concise overview of each candidates skills and current situation before you meet them.

    We pride ourselves on sending our clients only the very best available candidates in the market to ensure a simplified, hassle free and timely recruitment experience for all involved. More

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    Compliance Manager | Robert Half

    Employment:

    Full Time

    The Role * Review of Shariah compliance and control checklists and standard operating procedures (SOPs).* Review the process flows and transaction structure.* Review the product manuals and Legal document in order to comply with Shariah.* Support the Credit Manager regarding the Shariah consideration in transactions/process flows.* Managing and keeping records of all the process flows.* Developing performance measurement tools for the Shariah compliance department.* Support the Credit Manager in structuring the transaction and developing the process flows. In consultation with Resident Shariah Board Member (RSBM) / Head Shariah Compliance Department (SCD).* In order to monitor and ensure Shariah compliance of Islamic Banking operations on an ongoing basis with the rules and principles of Shari’ah, Conduct an internal Shari’ah control review of the Islamic Banking business units, branches, and other Head Office departments.* To ensure that the Islamic Banking operations are in conformity with fatawa /guidelines issued by Shariah Board (SB) of the Bank and directives, regulation, instructions and guidelines issued by SBP in accordance with the rulings of SBP’s Shari’ah Board.* Submit reports regarding the status of compliance of audit observations to the Shariah Board (SB) for information on a periodic basis and will enforce the Shari’ah Audit Reports, Shariah observations during compliance review and SBP inspections to Islamic Banking.* Facilitate Training Unit of Human Resources Department to develop Shariah training material and to organize Shari’ah training activities as per training plan approved by the management and the Shariah Board (SB).

    The Candidate * At least 5 years of experience in the financial services sector with a focus on Islamic Finance.* Solid knowledge in Islamic banking operations, procedures, products, transactions and different structures.* Extensive knowledge and understanding of Shari’ah guidelines and principlesSalary and Benefits* 40,000 DOE

    Founded in 1948, Robert Half International Inc. (NYSE symbol: RHI) is the world’s first and largest specialized staffing firm and a member of the S&P 500 index. We are a global leader in professional staffing and consulting services and the parent company of Protiviti, a leading independent internal audit and business and technology risk consulting firm. For 2006, Robert Half International reported revenues of $4 billion and now has staffing and consulting operations in more than 400 locations worldwide. More

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    Finance Administrator | Charterhouse

    Employment:

    Full Time

    Our client is a highly reputable and boutique expert in their field of specialism. They are looking to hire a proven Finance Administrator to join their close-knit family office. This is a role where first impressions and stakeholder management count as you will be working alongside senior leadership and within a fast-paced and dynamic team environment. This role will provide a bespoke service tailored to the needs of senior leadership, reporting to the Finance Manager. The role will include but is not limited to the following: reviewing and cross-checking financial data of the company, preparing charts and presentations, ensuring VAT compliance and assisting with ad-hoc administration where required.You will also be responsible for maintaining confidential files and records at all times.

    The successful candidate will have at least three years of finance administration experience. You will be professional and well organised; able to adapt to change and possessing a strong attention to detail. The ideal candidate will have a positive approach to work and an ability to work strongly within the team. You will be self-motivated and pragmatic with the ability to communicate at all levels. This will be a permanent position that offers the potential to forge a long-term and stable career within a family office. This is a full-time office based role where you will be based within a friendly team that works collaboratively. For the successful candidate, there will be scope to further develop one’s skill-set across multiple projects and alongside the ever changing needs of the business. All CV’s will be received in confidence.

    The Charterhouse brand and business was launched in Dubai and the Middle East in April 2004 by a team of international recruiters and management consultants, after its inception in Sydney, Australia in September 2003. Charterhouse Middle East is now positioned as the leading regional recruiter within its area of disciplines and functional markets.

    Charterhouse offers professional and bespoke contingency and retained search services to all sectors of the market. Service quality is guaranteed, thanks to a particular focus on flexibility. Charterhouse was the first international search and selection business to establish Dubai as its base. The growth in the Middle East region has been mirrored by Charterhouse globally, with offices now in Abu Dhabi, Qatar, Hong Kong, Singapore, Melbourne, Perth and Sydney. More

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    Senior Accountant – Payroll | McGregor Boyall

    Employment:

    Full Time

    Position – Senior Accountant, PayrollReports to – Manager, Entitlements & PayrollCompany – A sovereign wealth fund firm Job Location – Abu Dhabi, UAE• Exciting opportunity to work with one of the most respected organisations in the UAE, involved in both Regional and Global projects. • You will be responsible for the timely and accurate processing of all payments relating to the Entitlements and Payroll functions. • Responsible for ensuring that employee compensation, benefits and deductions are accurate and are in-line with the HR policy and Administrative Committee’s resolutions. • Responsible for managing the process of reconciliation of all payroll accounts and initiates accounting action plans where necessary. • Handling the correct and timely processing of staff benefits that include salaries and monthly allowances, housing, furniture and joining allowances, car loans, education fees, annual tickets and car allowance as per the Company’s rules and regulations and specific to the employees’ contract. • You will be responsible for maintaining and updating employee records whenever there is a change in the employment status such as promotion, transfer, salary review, annual increment, change of job title, contract type and employee data, change of marital status, bank and dependent details. • You will be responsible for processes, monitoring, and updating business travel and training payments (daily allowance, tickets and leave) in coordination with the concerned department and General Services. • Calculates and uploads the monthly pension contribution for National and GCC employees. Instructs the AP team to process the payment prior to the deadline of every month. • Manages the process of the end of service payments, final settlement calculations and clearance for resigned, terminated and retired employees.McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

    • Bachelor’s degree in Accounting. Good knowledge of computerized accounting processes / payroll systems. • Knowledge of oracle finance is an advantage. 5-10 years of experience as an Accountant or similar role within a Payroll division with a leading institution.• Good understanding of general principles of accounting and payroll processing. • Good understanding of relevant UAE law. High level of accuracy and attention to detail.• Experience of hands on payroll management of between 250-1000 employees• Good interpersonal skills and ability to interact effectively with managers / staff from different cultural backgrounds.

    Established in 1987, McGregor Boyall is a global recruitment consultancy providing permanent and contract / interim professionals across a wide variety of disciplines including Technology, Risk, Finance, Compliance, Legal, Marketing and HR & Talent Management. Since our inception, we have built an unrivalled reputation for helping organisations recruit the very best talent to ensure that they realise their business and operational objectives.

    Headquartered in the city of London, and with further offices throughout the UK (Manchester, Birmingham, Edinburgh and Glasgow) as well as globally in Dubai and Singapore, we are able to offer recruitment solutions throughout the UK & Europe, Middle East and Asia Pacific regions. More

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    Support Engineer | SAP Middle East & North Africa

    Employment:

    Full Time

    Work Area: Consulting and Professional ServicesExpected Travel: 0 – 10%Career Status: ProfessionalEmployment Type: Regular Full Time COMPANY DESCRIPTION SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures. SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives. POSITION SUMMARY Would you like to work within a team that is recognized for its world-class customer care, leading support offerings, and work directly with customers to help them achieve successful outcomes for their business? Do you work best when collaborating with great team members and multiple other stakeholders, building impactful relationships that drive success for both you and SAP’s customers? Are you creative when faced with challenges? Do you want to be a part of a dynamic organisation that provides guidance and support for a portfolio spanning both cloud and on-premise products? Then look no further, bring your talents to us! Through expertise, services, support, and tools, SAP Services and Support is uniquely prepared to help our customers become an Intelligent Enterprise using SAP’s intelligent suite, digital platform and intelligent technologies. Our expertise, services and support portfolio and intelligent tools encompass over 45 years of experience in implementing and supporting hundreds of thousands of companies across 25 industries. SAP Enterprise Support (ES) provides customers with expertise and collaboration tools that support and enable them to achieve these goals. This position as an Enterprise Support Advisor (ESA) is a client facing role within SAP Lifetime Customer Experience (LCX) – a global organization that guides customers to accomplish game-changing business outcomes through an outstanding next generation support experience that earns lifetime customer loyalty. EXPECTATIONS AND TASKS – As a customer advocate, the ESA is the customer’s primary point of contact responsible for orchestrating all support activity within SAP to deliver a superior customer experience – Develop trusted relationships with key SAP and customer stakeholders – Collaborate with customers to create goal-based engagement plans that focus on addressing business challenges & help achieve successful business outcomes – Execute and track agreed engagement plan by leveraging relevant SAP tools, services, methodologies and best practices to drive customer success – Empower customers to utilise SAP support features and services – Instigate and manage processes that drive internal teams to provide relief for customers facing critical situations and minimize the risk of core business interruption – Some travel required – up to 30% on-site presence with customers

    SKILLS AND COMPETENCIES – You are customer orientated and focus on quality, as well as having skills to interact and collaborate with customer IT decision makers and LOB decision makers – You communicate effectively with individuals at all levels, internally and externally, with appropriate discretion where required – You have excellent English and Arabic (preferably) oral and written skills, additional languages are an advantage – You have excellent interpersonal skills, with the ability to juggle multiple priorities, deliver results under pressure, work independently, and take ownership of assigned tasks (pro-active driver, results-oriented, pragmatic) – You understand IT landscapes and lifecycles with a specific focus on SAP Solutions during transitions, implementations and operations phases for cloud, standalone or hybrid – Knowledge of the SAP Enterprise Support and the included service offerings such as SAP ES Academy, SAP ES Value Maps and SAP Solution Manager is an advantage EDUCATION AND WORK EXPERIENCE – Graduate with a Bachelor or Honours Degree in IT / Computer Science / Physics / Mathematics / Engineering / Business with IT or equivalent preferred – 2 years work experience with proven ability in a customer-facing role – Project Management experience is an advantage – Experience in working in global &/or virtual teams – Experience and/or acumen of the following technologies and solutions is an advantage: Cloud; Databases; Server applications; Infrastructure architecture; Internet technologies; Web servers and web proxy servers experience; Enterprise software solutions; Business application software; IoT – Experience with social media and content development is an advantage i.e. blog posts, videos, podcasts, infographics – Proven record in managing issues, scope and quality while bringing areas of responsibility and tasks to successful completion within the time requirements WHAT YOU GET FROM US Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now . SAP’S DIVERSITY COMMITMENT To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

    Headquartered in Walldorf, Germany, SAP is the world’s largest business software company with more than 51,500 employees at sales and development locations in more than 50 countries worldwide.

    Our global development approach focuses on distributing development across the world in strategically important markets. A global network of SAP Labs spanning Bulgaria, Canada, China, Germany, Hungary, India, Israel, and the United States, enables SAP to operate locally, yet organize globally.

    As the global technology research unit of SAP, SAP Research significantly contributes to SAP’s product portfolio and extends SAP’s leading position by identifying and shaping emerging IT trends through applied research and corporate venturing. SAP Research has highly skilled teams in 11 research centers worldwide. More

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    Service Desk Engineer/Analyst | Propel Consult

    Employment:

    Full Time

    Our client is seeking a Service Desk Engineer to provide technical support to internal staff, dedicated consultants, and business partners.In this role you will be responsible for :• Ensuring that all incidents are accurately recorded, assigned and managed using the Service Desk Tool (SDT)• Ensuring that requests from end users via either in-person or remote (telephone or email) are dealt with in a professional and courteous manner and resolved upon first contact where possible• Supporting and troubleshooting of wireless access and connectivity • Supporting and troubleshooting of iPhone, iPad, Android, and other tablet devices• Comms Room Tasks – Port configuration and troubleshooting; understanding of how firewall rules impact connectivity; wiring comms room equipment; understanding of how UPS and AC’s works • Managing and scheduling local vendors for comms room equipment maintenance and support• Supporting all desktop related operations, including the installation of software packages and administration of OS• Administration and support of Microsoft technologies as it relates to Operating System, Intune MDM, SharePoint, and network services • Conducting end-to-end service ensuring that there is follow-up until resolution of incidents. Conduct IT-Walkthroughs to ensure that non-reported incidents are addressed • Creating and managing user accounts, groups, and distribution lists, and perform password resets.

    To be considered for this role you must have the following skills and experience:• 5 + years experience as Service Desk Analyst/Engineer• Experience in working with applications and systems to undertake analysis, diagnosis and resolution of problems, which may range from straightforward to more complicated technical issues.• Must be able to work in a high-pressure environment to help provide consistently high-quality service and support to end users with excellent communication skills and telephone manner• Highly organized and effective in managing multiple tasks while maintaining high levels of user satisfaction • Excellent organizational skills and experience managing incidents, business expectations, and communication• Strong knowledge of Microsoft-based systems• Working knowledge of AV and Video setup • BA/BS degree (required) • Computer software and hardware troubleshooting knowledge and experience• Software and hardware courses and/or certifications a plusPreferred Qualifications • ServiceNow experience or certification• Service Desk Institute Analyst certification • Microsoft certification o Windows 7/10 and other MS technologies • Practical VMWare (Vsphere and/or Horizon View) experience• Comp TIA A+• ITIL certification is a plus • Cisco telephony, AV and video conferencing skills, Teams/Webex/Zoom• MS, Cisco, VMware technical training and/or certifications are a plus Education

    Propel Consult delivers a service in step with the needs of both our client companies and candidates. Our ability to add value to all levels of recruitment stems from our wholehearted belief in providing a professional service to both parties.
    We have built relationships with many leading indigenous and mulitnational organisations throughout the Middle East and internationally in countries such as UAE, Qatar, Saudi Arabia, Oman, Bahrain, Kuwait, Egypt and many more.
    Concentrating our resources has created 5 distinct specialist divisions:

    Banking & Finance
    Human Resources
    Oil & Gas
    Construction
    Architecture & Engineering More