Aurelia Butler

Employment:

Full Time

The role is split into three distinct areas:Reactive support:• The ATS Engineers primary job is to use his/her technical expertise to provide solutions to complex support issues in their specific knowledge areas. • He/she will be engaged when a relevant elevation trigger, documented in the Elevation Process, has been met (eg a complex case not solvable by the Contact Centre, two failed on-site visits, customer/Partner request, CLIENT management request)Specific tasks include some or all of the following:• Rapid response to Print Partners complex technical issues, both remote and on-site• Manage GBU elevation process for technical issues, focusing on rapid turn-around-time• Manage technical support request from the Customer Relationship Team (CRT). Business Escalation Team (BES), CS Management, business partners etc.• Contribute to business retention and growth by providing technical support to the sales teams (HW and Support), as requested.• Integrate technical knowledge and business understanding to create solutions for customers by collaborating with other internal functions and GBUs when necessaryPro-active role:The ATS Engineers’ pro-active role will include some or all of the following:• Be the focal point for collecting, documenting and sharing product technical knowledge and solutions, provided by the GBU with EMEA repair partners through Technical Briefings, Newsletters, training events and technical reviews with Channel Partners• Analysis of quality and operational data, together with QPMs, to identify issues, root causes, and propose solutions/corrective action plans for solving• Contribute to ensure the technical readiness of support partners delivering support services for CLIENT products – Channel, Managed Print Services (MPS), Direct business. Includes reviewing feasibility of new product introduction plans for EMEA and associated product training.• Collaborate with the Global Business Unit (GBU), Global Support Engineering (GSE), field operations, repair partners and other stakeholders to improve the support experience• Apply project management techniques and advanced subject matter knowledge to resolve complex business issues (Expert)Channel Partner support:When required, the following activities may be required:• The single point of contact for Country Partner Service Managers and Channel Partner’s technical staff for technical support required for supporting CLIENT’s Print portfolio• Support CLIENT Country Partner Service Managers consultations with Partner delivery teams in planning, delivering, and managing complex support solutions for office printing solutions.• support monthly/quarterly reviews with Partners and support corrective action plans – led by Service Managers

• University Qualifications: Bachelors in IT Hardware• Nature and length of previous experience: Do you have minimum 4 years experience managing IT hardware issue with Printers• Soft Skills and Personality traits: Good Communication• Age Range: NA• Gender Preference: NA• Nationality Preference: NA• Language Fluency: English• Current Location: UAE

We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work.

ManpowerGroup powers the success of many of the world’s most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise – 3600 offices in over 80 countries – we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service.

ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership.
Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement.

Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including:

IT & Telecommunications
Engineering & Construction, Oil & Gas
Banking, Finance & Legal
Sales & Business Development
Marketing, Public Relations & Communications
Human Resources & Training
Customer & Support Services (Secretarial and Administrative)
Operational, Supply Chain & Logistics
Executive Recruitment
Emiratization Solutions
Recruitment Program Outsourcing Solutions
Managed Service Provider Solutions
Talent Based Outsourcing Solutions
Outsourced Staffing Solutions More

Employment:

Full Time

• This position will be responsible to provide ongoing support to our new and existing customer base, serving as a key technical resource advising new customers (SMB, Enterprise, Government) on why to invest in cloud portfolio.• Assisting with proposal writing/technical responses for Cloud/Managed IT Services opportunities. • Serve as the technical point of contact on customer pre-sales engagements• Design engineering of public cloud (experience with maintaining, configuring, and operating components of cloud environments required).• Communicate effectively with the sales team along with other internal/external parties.• Educate customers on the value organization proposition• Develop the technical architecture and design of cloud and hybrid environments.• Works with Professional Services Managers, Sales, Project Managers, and Customers to manage expectations and timelines to ensure satisfaction.

• Any public cloud vendors solution architect certifications such as (AWS, Microsoft Azure, Google Cloud, Huawei Cloud etc).• Bachelor’s degree in Computer Science, Information Technology or any related field• 7+ years of experience in technology/software sales, pre-sales, or technical consulting in customer-facing roles• Strong verbal and written communication skills• Demonstrated ability to think strategically about business, product, and technical challenges• Good understand in hybrid Cloud solutions such as AWS, Microsoft Azure, Google Cloud and other leading hyperconverged solutions and related infrastructure services.• Demonstrated collaborative attitude, both internally and externally.• Experienced in capturing and deciphering requirements from informal conversations and formal documents to map RFX/PQQ requirements to Services, Solutions, and Offerings.• Work with executive level stakeholders/clients to understand issues in technology space and be able to provide Strategic Communications Cloud solutions to address these issues through a professional service engagement.• Outstanding presentation and communication skills, especially with senior level stakeholders.• Strong hands-on experience in technical pre-sales technical understanding of Cloud technologies across multiple Cloud Service Providers (CSPs) including: AWS, Azure, or Google Cloud Platform.• Demonstrated understanding of modern approaches to Cloud infrastructure, software development, and legacy systems modernization.

Saudi Networkers is one of the largest consultancies providing services to ICT, Oil & Energy, Technology, Engineering, Banking, Finance and Healthcare arena across Middle East & Africa, covered by teams, specialized in their assigned industry sector.

Saudi Networkers founded in 2001 and has excelled ever since in providing cost effective solutions to the biggest multinational companies in MEA region with very high standards of quality whilst adhering business ethics and meeting our clients expectations.

Today, SNS Group is one of the leading consultancies, with more than 1700+ employees worldwide, ISO 9001:2008 certified and is highly regarded. More

Employment:

Full Time

Job Purpose • Support major business functions and provides detailed and in depth specialized IT/Telecommunication technical expertise. • Key role in project delivery.• Works under general direction within a clear framework of accountability, exercises substantial personal responsibility and plans own work to meet assigned objectives and KPIs. Job Context & Major Challenge(s) • The operation and control of the Telecommunication services either on-premises or provisioned as cloud services that is required to deliver and support the Telecommunication systems needs of a business. • Preparation for new or changed services, operation of the change process. • Maintenance of regulatory, legal, security and professional standards. • The application of Telecommunication infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components. • Timely resolution of any issues and ensuring operational and project KPIs are met Key Job Accountabilities • Carries out the full range of defined tasks associated with operating and controlling the installed (or virtual) Telecommunication system hardware and software. • This may involve the use of multiple Telecommunication hardware and software platforms, and both local and wide area networks. • Provides technical expertise to enable the correct application of operational procedures. • Provides instruction to less experienced colleagues in all aspects of current and correct operational practice. • Configures tools to automate the provisioning, testing and deployment of new and changed Telecommunication system infrastructure. • Contributes to the planning and implementation of Telecommunication system installation and maintenance work associated with the installation as a whole, including building and configuring infrastructure components in virtualised environments. • Implements agreed infrastructure changes and maintenance routines, utilising the appropriate tools and test equipment. • Ensures that procedures are followed, including those relating to safety and security. • Assists in producing outline Telecommunication system designs and specifications covering objectives, scope, features, facilities, management, reliability, resilience, security, constraints (such as performance, resources and cost), hardware, network and software environments, main system functions and information flows, traffic volumes, data load and implementation strategies, phasing of development, requirements not met, and alternatives considered. • Takes responsibility for all stages of the life cycle for Telecommunication software/hardware and transmission media development of relatively simple communication systems, including investigation, analysis, specification, design, construction, testing, maintenance, upgrade and migration. • Assists with more complex systems. • Defines, documents and safely executes small-scale projects, or sub-projects, actively participating in all phases of the project. • Identifies, assesses and manages risks and issues which might impact on the success of the project. • Prioritizes and diagnoses incidents according to agreed procedures. • Investigates causes of incidents and seeks resolution.

Qualifications • Bachelor’s degree in Computer Science/Engineering, Information Technology, Electrical and Electronics Engineering, Information Systems or other relevant discipline Knowledge and/or Experience • 6 years’ of IT experience (ideally within Oil & Gas industry) • Competent knowledge in core skill applications, tools, and techniques • Conversant with relevant IT national and international standards • Demonstrated experience in project management • Demonstrated experience in IT support environment Technical and Business Skills • Excellent written and spoken English. • Strong project management skills. • Strong interpersonal skills. Strong analytical problem-solving skills. • Specialized technical expertise and broader IT knowledge. • Compliance to risk, security and continuity management principles

Qatargas is a unique global energy operator in terms of size, service and reliability. The Company operates 14 Liquefied Natural Gas (LNG) trains with a total annual production capacity of 77 million tonnes. This makes Qatargas the largest LNG producer in the world.

Established in 1984, Qatargas develops, produces, and markets hydrocarbons from the world’s largest non-associated natural gas field. In addition to producing LNG, Qatargas is also a leading exporter of natural gas, helium, condensate and associated products.

Today, Qatargas continues to set the benchmark in the LNG industry as it safely and reliably supplies energy to customers all over the world. More

Employment:

Full Time

• Drives the technical support team to carry out customer support properly and promptly, monitors servers and systems, takes ownership of reported issues, responds to enquiries, provides information and feedback ensuring problems are being recorded and tracked throughout the entire process. • Maintains positive customer/working relationships with stakeholders, business users, suppliers, vendors and other technical teams to ensure improvements in the products and services provided to ISA clients and to resolve any issues related to maintenance.• Provides technical/non-technical support to clients, conducts analysis, diagnosis and troubleshoots systems, network, hardware/software faults and bugs to resolve problems considering system capacity, limitations, etc.; applies metrics to monitor performance and measure key project criteria.• Identifies resolutions to technical problems, carries out bug fixes for minor issues and applying patches channels unresolved issues in the right direction as necessary; responds within agreed time limits to call-outs.• Assists with the development and implementation of processes and service level agreements of incidents management and service request management.• Assists technical experts in planning, evaluating, testing, and implementing new technology such as systems and platforms. • Participates in different projects as required.• Contributes to the creation of support knowledge base by developing and communicating IT support manuals, technical notes and articles to clients in line with SLAs.• Utilizes different communication channels to support or guide end users on the different enquiries and problems raised, these channels include: personal visits, telephone calls, e-mails, web, chat etc. • Ensures proper recording and closure of all claims; generates timely reports of different nature to capture support services activities.• Installs, configures, monitors and maintains computer hardware operating systems, applications and networks, replaces parts and upgrades existing ones when and as needed in line with agreed SLAs.• Supports the roll-out of new applications (where applicable); sets up new users’ accounts, profiles and passwords. • Supports the clients during CR implementation (UAT and Training).• Assists in establishing and maintaining a complete and accurate record of all IT assets within ISA. • Establishes and maintains security, integrity, and business continuity controls and documents.• Responds positively to operational needs by being on-call available for critical systems 24×7 support.• Actively monitors application/IT performance using monitoring and controlling tools to ensure 24×7 availability• Should be open to work on shifts based on team requirements. • Should be open to work as Primary and/or Secondary supports based on roster

• Bachelor Degree in Computer Engineering/Computer Science/Information Technology.• ITIL Certified. (Not mandatory)• CCNP/ CCIE• Fluent in English Language.• 5-6 years in IT Infrastructure support, service desk, 24×7 critical operations preferably in aviation.• This job requires occasional duty travel for training and implementation purposes.• Proven record in implementing and monitoring infrastructure projects.• Holistic IT Knowledge in heterogeneous technology environments – experience with different types of end-to-end technology stacks.• Experienced in managing operations and technology platforms – both internally and externally hosted.• Proven skills in analyzing data, identifying pitfalls and recommending solutions.• Possesses effective persuasive, negotiation, problem solving and decision-making skills.• Employs technical expertise and interpersonal skills to execute new initiatives and achieve company’s objectives.• Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.

Air Arabia (PJSC), listed on the Dubai Financial Market, is the Middle East and North Africa’s first and leading low-cost carrier flying to over 100 destinations across the world. Air Arabia was the first airline to introduce the low-cost carrier concept in the region and is on a mission to serve all Arab countries and beyond, constantly undergoing aggressive route expansion, taking advantage of its ideally located hubs in the United Arab Emirates, Morocco, Egypt and Jordan. Over the past thirteen years, Air Arabia, through continuous market research and customer feedback, provides a range of value added services to millions of passengers who chose to fly with Air Arabia’s fleet of A320 aircraft. The airline commenced operations in October 2003 and achieved financial break-even from its very first year of services and has been profitable ever since. More