Aurelia Butler

Employment:

Full Time

Introduction At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.Your Role and Responsibilities – As a member of the AIX Technical team, job responsibilities include the demonstration of exceptional communication skills (verbal and written) to IBM clients, other IBM employees, and IBM management, timely updates for client situations, ability to effectively manage multiple complex situations, and deep technical product knowledge.The person hired for this position will work within the AIX Technical team based in EgyptRequired Technical and Professional Expertise – At least 1 years experience working in the area of Customer support – Language skills: Fluency in English; written and oral – Technical skills: Basic knowledge of Operating Systems (UNIX and Linux); – Bachelors Degree; Computer Science or Software Engineering preferred – Willing to work during US time zone shift.

Personal skills- Excellent communication skills (both verbal and written) – Excellent organizational skills – Good analytical and problem solving skills – Ability to work within a team – Strong customer driven focus – Good presentation skills – Ability to listen to clients and understand both situational and technical issues – Focused & Results orientated – Accuracy and attention to details – Flexibility to work night shifts ( from 12 AM – 9 AM) A person interested in this role should have the desires to become a world wide technical expert in one or more components with leading edge, open source, cloud and virtualization technologies and frameworks while becoming an effective communication channel between IBM clients and IBM management. Preferred Technical and Professional Expertise Language skills- Fluency in French, German, Italian or Spanish;Technical skills- C and UNIX / Linux shell script programming;- AIX operating system; AIX (or UNIX / Linux) networking, file systems, security and administration;- Working knowledge of common administration and debugging tools;- Additional consideration for existing knowledge of IP Security (IP);a- Additional consideration for existing knowledge of IBM support tools and processes

For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region’s technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.

Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.

Reinvention is a keyword in the company’s history and, today, IBM is much more than a “hardware, software, services” company. IBM is now emerging as a cognitive solutions and cloud platform company. More

Employment:

Full Time

Introduction At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.Your Role and Responsibilities IBM seeks to hire a Technical Support Professional. A person interested in this role will have key responsibilities to become a worldwide technical expert in one or more components of AIX(such as networking, file systems, Kernel, Virtualization), become an effective communication channel between IBM clients and IBM management and collaborate with the best experts in IBM support teams to resolve critical customer problems. We are looking for analytical puzzle solvers who thrive in a driven enterprise customer support environment. You will work as part of a motivated worldwide team to assist IBM customers to perform problem determination on IBM AIX operating system. We are seeking demonstrated problem solvers with proven communication skills. In this position, debugging and analysis are performed via the telephone as well as electronically. Candidates must have the desire to wow customers, articulate solutions and options, and take the opportunity to interact with the end users, as well as the developers and sales teams to be a well rounded contributor. The challenge in this position is to able to interpret complex software problems that span across multiple client and server platforms. Knowledge of Storage Area Networks (SAN), network protocols, cloud, and storage devices is preferred. Multilingual capabilities are an asset. Candidates must be flexible in schedule and availability. If you are self motivated and collaborative, join us and prepare to learn. IBM’s client Software Support Specialists are required to deliver post sales Remote Technical Software Support Services in English:- Responding to client queries and providing remote technical software support in a timely manner. – Maintaining highest client satisfaction and relationships even in severe and pressurized situations. – Interacting with client and IBM functions consistently until problem solution. – Performing problem management and end-to-end problem ownership by analyzing problems/situations and understanding problem impact on client business. – Employing IBM’s standard support delivery methodologies and tools.- Following established processes for effective management of support incidents. – Logging all related activities for each customer query and handling client data securely. – Performing in international software support delivery processes and environments. – Review diagnostic information to assist in isolation of a problem cause (which could include, assistance interpreting traces and dumps). – Identify known defects and fixes to resolve problems. – Provide assistance on supported product known defects for which available corrective service information and program fixes are available. – Provide assistance with questions regarding product documentation related to the supported products – Interpret online manuals regarding IBM code and application interfaces. – Collaborate with other support centers and business units to provide seamless problem resolution. – Provide technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction. – Demonstrate excellent English oral and written communication skills.- Adhere to the set working schedule, supporting 24—7 shift operations and on-call coverage.

Required Technical and Professional Expertise – At least 1 years experience working in the area of Customer support- Language skills: Fluency in English; written and oral- Technical skills: Basic knowledge of Operating Systems (UNIX and Linux);- Bachelors Degree; Computer Science or Software Engineering preferredPersonal skills:- Excellent communication skills (both verbal and written)- Excellent organizational skills- Good analytical and problem solving skills- Ability to work within a team- Strong customer driven focus- Good presentation skills- Ability to listen to clients and understand both situational and technical issues- Focused & Results orientated- Accuracy and attention to details- Flexibility to work night shifts ( from 12 AM – 9 AM) Preferred Technical and Professional Expertise Language skills: – Fluency in French, German, Italian or Spanish;Technical skills:- C and UNIX / Linux shell script programming;- AIX operating system; AIX (or UNIX / Linux) networking, file systems, security and administration;- Working knowledge of common administration and debugging tools;- Additional consideration for existing knowledge of IP Security (IP);- Additional consideration for existing knowledge of IBM support tools and processes

For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region’s technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.

Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.

Reinvention is a keyword in the company’s history and, today, IBM is much more than a “hardware, software, services” company. IBM is now emerging as a cognitive solutions and cloud platform company. More

Employment:

Full Time

Introduction At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.Your Role and Responsibilities – Provides advanced level of hardware remote technical support, troubleshooting and analysis assistance for hardware installation (or reinstallation), usage, configuration questions and software installation for IBM/Lenovo Servers and Storages – Diagnosing, troubleshooting, and developing new solutions for technical issues escalated from L1 support team. – Identifies out of scope technical issues, provides resolutions to a diverse range of complex technical issues, mentors others in providing validated technical information, support process instructions and special support requirements. – Ability to Learn new products quickly and effectively, when given access to our knowledge base to be able to develop a layered understanding of how the product works end-to-end. – Contributes to a centralized problem identification and resolution database – Develops and implements resolutions to identified problems and follow standard practices and procedures. – Identifies records and works with management to pro-actively revise current procedures and tools to improve customer satisfaction – Develops broad knowledge of the organization’s mission and strategy and relates it to day-to-day issues. – Challenges existing processes based on industry best practices, enhances these for the benefit of all.

Required Technical and Professional Expertise – B.Sc. in Electronics/Communication/Computer Engineering or Computer science – 1-3 years of experience in technical support, IT infrastructure or related. – Excellent customer communication and problem-solving skills – English & Spanish or French language fluency are a must – Demonstrate proficiency in the hardware platform supported by maintaining applicable technical certifications. – Strong Hardware server’s knowledge is a must – Microsoft windows server and Linux knowledge – MCSE or other IT industry certifications is a plus – Ability to work during eastern time zone and 24*7 rotational shifts basis – Experience in working within global teams

For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region’s technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.

Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.

Reinvention is a keyword in the company’s history and, today, IBM is much more than a “hardware, software, services” company. IBM is now emerging as a cognitive solutions and cloud platform company. More

Employment:

Full Time

Introduction At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.Your Role and Responsibilities IBM seeks to hire a Technical Support Professional. We are looking for analytical puzzle solvers who thrive in a driven enterprise customer support environment. You can work both individually and as part of a motivated worldwide team to assist IBM customers to perform problem determination on the IBM Spectrum Protect (aka Tivoli Storage Manager) product. We are seeking demonstrated problem solvers with proven communication skills. In this position, debugging and analysis are performed via the telephone as well as electronically. Candidates must have the desire to wow customers, articulate solutions and options, and take the opportunity to interact with the end users, as well as the developers and sales teams to be a well rounded contributor. The challenge in this position is to able to interpret complex software problems that span across multiple client and server platforms including UNIX, Linux, Advanced Interactive Executive (AIX), and Windows. Knowledge of cloud, Storage Area Networks (SAN), network protocols, and storage devices is preferred. Hands on experience with storage virtualization is a plus. Multilingual capabilities are an asset. Candidates must be flexible in schedule and availability. If you are self motivated and collaborative, join us and prepare to learn.IBM’s client Software Support Specialists are required to deliver post sales Remote Technical Software Support Services in English ( Preferred having 3rd language as stated below ) – Responding to client queries and providing remote technical software support in a timely manner.- Maintaining highest client satisfaction and relationships even in severe and pressurized situations.- Interacting with client and IBM functions consistently until problem solution.- Performing problem management and end-to-end problem ownership by analyzing problems/situations and understanding problem impact on client business.- Employing IBM’s standard support delivery methodologies and tools.- Logging all related activities for each customer query and handling client data securely.- Performing in international software support delivery processes and environments.- Review diagnostic information to assist in isolation of a problem cause (which could include, assistance interpreting traces and dumps).- Identify known defects and fixes to resolve problems.- Provide assistance on supported product known defects for which available corrective service information and program fixes are available.- Identify suspected defects and engage development teams to assist in resolution.- Provide assistance with questions regarding product documentation related to the supported products- Interpret online manuals regarding IBM code and application interfaces.- Collaborate with other support centers and business units to provide seamless problem resolution.- Demonstrate proficiency in the software platform supported by maintaining applicable technical certifications.- Provide technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction.- Demonstrate excellent English oral and written communication skills. ( English & 2nd Language is a must) This is a shift work position. The resource will work in EMEA time zone shifts in our Egypt office which is based in Smart Village. Weekend duty rotation will be required, once appropriate skill levels have been obtained

Required Technical and Professional Expertise – Fluency in English; written and oral- Bachelors Degree; Computer Science or Software Engineering.- Knowledge of Operating Systems (UNIX, Linux, Windows); Experienced/Advanced usage preferred but not required. – Experience of backup solutions if possible. – Knowledge of Websphere, DB2, SAN and Tape drives would also be useful to the candidate – Basic knowledge of storage devices and peripherals; Experienced/Advanced usage preferred but not required.- Flexibility to work in Shifts (EMEA time zone shift) and participate in Weekend duty rotation. Preferred Technical and Professional Expertise – Preferred to be fluent in a 3rd language ( French / German / Italian)

For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region’s technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.

Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.

Reinvention is a keyword in the company’s history and, today, IBM is much more than a “hardware, software, services” company. IBM is now emerging as a cognitive solutions and cloud platform company. More

Employment:

Full Time

EY Technology:Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization.EY Technology supports our technology needs through three business units:Client Technology – focuses on developing new technology for our clients. It enables EY to identify new technology-based opportunities faster and pursue those opportunities more rapidlyEnterprise Technology (ET) – ET supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. ET will also support our internal technology needs by focusing on a better user experience.Information Security (Info Sec) – Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems. The opportunityAs part of Enterprise Technology, the On-site Technology Support’s mission is to help our customers fulfil their purposes and contribute to building a better working world by providing a fit for purpose support service.The On-site Technology Support Specialist provides this support to customers within the country or site by performing multiple technology support activities. This professional demonstrates ability to prioritize tasks, working with multiple software and hardware technologies, in a fast-paced environment.Your key responsibilities• Facilitate and support the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware). • Facilitate and support the provisioning and deprovisioning processing, including setting up of hardware/software for new hires, and receiving hardware from separating employees. • Assist with (or coordinate) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents. • Resolve incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies. Identify sources and trends of technical problems to prevent future occurrences. • Under minimal supervision, provide after-hours service for escalated issues and tasks from the Service Desk or supervisor. • Perform asset management activities (procurement, receipt, inventory, tracking, distribution, etc.) as assigned and in accordance with firm policy and EY Technology process. • Assist with off-site technology support for firm sponsored functions/meetings. • Assist with IT tasks related to office moves, buildouts and relocations. • Work effectively as “remote hands” for other EY Technology functions, such as Telecommunications and Hosting. • Maintain a thorough understanding of EY Technology’s organization and service offerings in order to identify how best to address end user technology needs and incidents. • Understand the Firm’s business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel• The role receives direct oversight from a supervisor with regular contact to assign and monitor activitiesSkills and attributes for success• Effective analytical skills are required to address end-user incidents escalated from the service desk or offered by end user on walk-up issues. • Decision making responsibilities are generally limited to addressing a single end-user issue; ability to be able to prioritize incidents being worked on and communicate those priorities to end users as necessary. • A Bachelor’s degree or equivalent work experience is desirable.

To qualify for the role you must have• Excellent communication, interpersonal, organizational, and time management skills. • Excellent customer service attitude. • Ability to liaise and work effectively with all levels of end users and IT personnel. • Ability to communicate effectively with supervisor and peers.• Approximately 2-4 years of experience in end user technology support What working at EY offers We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:• Support, coaching and feedback from some of the most engaging colleagues around• Opportunities to develop new skills and progress your career• The freedom and flexibility to handle your role in a way that’s right for youEY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.Build your legacy with us. Apply now.EY, an equal employment opportunity employer (Females/Minorities/Protected Veterans/Disabled), values the diversity of our workforce and the knowledge of our people.

EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available on our site.

The MENA practice of EY has been operating in the region since 1923. For over 95 years, we have grown to over 7,500 people united across 21 offices and 16 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region More