Aurelia Butler

More stories

  • 113 Shares149 Views

    in Job Posting

    Senior Technical Manager | A Leading Company In UAE

    Employment:

    Full Time

    1.Responsible for the planning system and related product demand analysis and architectural design.2.Responsible for the overall system architecture of the product, the product system safety design, development, and related document writing.3.Responsible for technical analysis of related requests and formulating related technical solutions.4.Participate in formulating design and implementation specifications, guiding design, implementation, and deployment.5.Responsible for technical guidance to the software development team and have the ability to guide the team during product development.

    Salary:
    AED
    25,000 to 50,000
    per month inclusive of fixed allowances.

    1.More than 5 years of working experience in the Internet industry, more than 2 years of management experience, and leading an R&D team of more than 10 people.2.Proficient in system architecture design, system analysis, software implementation, performance optimization, system security, etc., have experience in building management platforms and APIs.3.Strong management ability, comprehensive technology, proficiency in multiple computer language developments and familiarity with distributed systems, etc.

    A leading company in UAE. More

  • 113 Shares159 Views

    in Job Posting

    Senior Product Manager | A Leading Company In UAE

    Employment:

    Full Time

    1.In accordance with the overall product work, formulate overall product goals and promote product research and development.2.Responsible for user product design, business service process planning for product practicability, and ease of use.3.Work closely with R&D and service teams to promote the implementation of the plan and be responsible for the implementation effect.4.Responsible for assembling, coordinating, and the management of product team personnel.

    Salary:
    AED
    25,000 to 50,000
    per month inclusive of fixed allowances.

    1.More than 5 years of product work experience, and more than 2 years of team management experience.2.Possess good business and technical understanding capabilities, system construction capabilities, communication and negotiation capabilities, and executive management capabilities.Have good professional ethics and team spirit, excellent management ability, and ability to work under pressure.

    A leading company in UAE. More

  • 125 Shares139 Views

    in Job Posting

    Software Consultant – SAS | Saudi Networkers Services (SNS Group)

    Employment:

    Full Time

    Please forward your CVs online.• Enhancing MI reports via Tableau software system with below detailed scope• Review all SAS codes/MI reports in COO area.• Group / categorize reports to identify common fields/data source.

    • Identify reports which can move to Tableau.• Gather any other reporting requirement from departments.• Implement IT change requirements for moving current MI reports to Tableau.• Implement changes required to ensure report and Data related to reports can be archived for reports moved to Tableau.• Potential solution implementation for interface with Teradata as well live system data for Tableau reports.• Some Technical requirements• Same data sources that being used for SAS should be on Teradata without any filters.• Convert SAS scripts to pure SQL scripts.• Grant access to users they were using same report before it moved to Tableau.

    Saudi Networkers is one of the largest consultancies providing services to ICT, Oil & Energy, Technology, Engineering, Banking, Finance and Healthcare arena across Middle East & Africa, covered by teams, specialized in their assigned industry sector.

    Saudi Networkers founded in 2001 and has excelled ever since in providing cost effective solutions to the biggest multinational companies in MEA region with very high standards of quality whilst adhering business ethics and meeting our clients expectations.

    Today, SNS Group is one of the leading consultancies, with more than 1700+ employees worldwide, ISO 9001:2008 certified and is highly regarded. More

  • 88 Shares149 Views

    in Job Posting

    IT Service Manager (French Speaking) | Charterhouse

    Employment:

    Full Time

    Charterhouse are undertaking a search for an internationally recognised British company, which specialises in the tobacco industry. The organisations MENA office is located in Dubai, and covers Turkey, Morocco, the GCC and Iraq. The IT Service Manager will be part of a newly formed team, who can offer high quality technical support, combined with high quality customer experience.This role will manage the performance of level 1 and remote level 2 services, to ensure the service levels and customers’ expectations are achieved. This managerial role, will work with third party vendors that provide application support (L1-2) for assigned applications, guaranteeing high-levels of performance. Simultaneously, The IT Service Manager will work with other Service Managers to maintain best practice across SLA’s and KPI’s for the departments. In conjunction, this role will prepare and present management dashboards of service performance at weekly operations meetings and business review meetings, considering any small changes which may potentially be made into the global service desk. You will proactively monitor customer satisfaction and put in place improvement plans in place, where needed, ensuring all complaints and queries are handled in a professional, timely manner.

    Our client will look to hire a Senior IT Service Manager, whom is able to demonstrate a sustained track record (10 years minimum), within an international organisation, offering IT Service solutions, specific to Level 1 and Level 2 services. The successful candidate will also be able to demonstrate working with external vendors and effectively managing these relationships, with a keen eye for detail, offering continuous improvement and best practice. Heavily user focused, the ideal person will be able to communicate complex IT issues to non-IT literate employees in a friendly, effective manner. Experience of Core Microsoft Technologies is essential, specifically in a customer facing organisations. Given the companies North African coverage, fluency in French would be advantageous.

    The Charterhouse brand and business was launched in Dubai and the Middle East in April 2004 by a team of international recruiters and management consultants, after its inception in Sydney, Australia in September 2003. Charterhouse Middle East is now positioned as the leading regional recruiter within its area of disciplines and functional markets.

    Charterhouse offers professional and bespoke contingency and retained search services to all sectors of the market. Service quality is guaranteed, thanks to a particular focus on flexibility. Charterhouse was the first international search and selection business to establish Dubai as its base. The growth in the Middle East region has been mirrored by Charterhouse globally, with offices now in Abu Dhabi, Qatar, Hong Kong, Singapore, Melbourne, Perth and Sydney. More

  • 100 Shares109 Views

    in Job Posting

    Software Technical Support Internship | IBM Middle East

    Employment:

    Full Time

    Introduction At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.Your Role and Responsibilities IBM seeks to hire a Technical Support Internship. A person interested in this role will have the opportunity to grow their technical skills in the field of technical support and acquire the knowledge that would facilitate a technical support career progression. We are looking for analytical puzzle solvers who thrive in a driven enterprise customer support environment. You will work as part of a motivated worldwide team to assist IBM customers to perform problem determination on different HW and SW products. We are seeking demonstrated problem solvers with proven communication skills. In this position, debugging and analysis are performed via the telephone as well as electronically. Candidates must have the desire to wow customers, articulate solutions, and options, and take the opportunity to interact with the end users, as well as the developers and sales teams to be a well-rounded contributor. The challenge in this internship is to able to interpret complex software problems that span across multiple client and server platforms. If you are self-motivated and collaborative, join us and prepare to learn. – Responding to client queries and providing remote technical software support in a timely manner. – Maintaining highest client satisfaction and relationships even in severe and pressurized situations. – Interacting with client and IBM functions consistently until problem solution.- Performing problem management and end-to-end problem ownership by analyzing problems/situations and understanding problem impact on client business. – Employing IBM’s standard support delivery methodologies and tools. – Following established processes for effective management of support incidents. – Provide technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction. – Demonstrate excellent English oral and written communication skills. – Adhere to the set working schedule, supporting 24—7 shift operations.This is a 6 month contract, internship. – Required Technical and Professional Expertise – Language skills: Fluency in English; written and oral. 2nd European Language preferred. – Technical skills: Basic knowledge of Operating Systems (UNIX and Linux);- Bachelors Degree; Computer Science or Software Engineering preferred

    Personal skills:- Excellent communication skills (both verbal and written)- Excellent organizational skills- Good analytical and problem solving skills- Ability to work within a team- Strong customer driven focus- Good presentation skills- Ability to listen to clients and understand both situational and technical issues- Focused & Results orientated- Accuracy and attention to detailsPreferred Technical and Professional Expertise Language skills: – Fluency in French, German, Italian or SpanishTechnical skills:- C and UNIX / Linux shell script programming;- AIX operating system; AIX (or UNIX / Linux) networking, file systems, security and administration;- Working knowledge of common administration and debugging tools;- Additional consideration for existing knowledge of IP Security (IP);- Additional consideration for existing knowledge of IBM support tools and processes

    For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region’s technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.

    Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.

    Reinvention is a keyword in the company’s history and, today, IBM is much more than a “hardware, software, services” company. IBM is now emerging as a cognitive solutions and cloud platform company. More

  • 175 Shares199 Views

    in Job Posting

    Remote Technical Support – ( French , German or Italian) | IBM Middle East

    Employment:

    Full Time

    Introduction At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.Your Role and Responsibilities IBM seeks to hire a Technical Support Professional. We are looking for analytical puzzle solvers who thrive in a driven enterprise customer support environment. You can work both individually and as part of a motivated worldwide team to assist IBM customers to perform problem determination on the IBM Spectrum Protect (aka Tivoli Storage Manager) product. We are seeking demonstrated problem solvers with proven communication skills. In this position, debugging and analysis are performed via the telephone as well as electronically. Candidates must have the desire to wow customers, articulate solutions and options, and take the opportunity to interact with the end users, as well as the developers and sales teams to be a well rounded contributor. The challenge in this position is to able to interpret complex software problems that span across multiple client and server platforms including UNIX, Linux, Advanced Interactive Executive (AIX), and Windows. Knowledge of cloud, Storage Area Networks (SAN), network protocols, and storage devices is preferred. Hands on experience with storage virtualization is a plus. Multilingual capabilities are an asset. Candidates must be flexible in schedule and availability. If you are self motivated and collaborative, join us and prepare to learn.IBM’s client Software Support Specialists are required to deliver post sales Remote Technical Software Support Services in English ( Preferred having 3rd language as stated below ) – Responding to client queries and providing remote technical software support in a timely manner.- Maintaining highest client satisfaction and relationships even in severe and pressurized situations.- Interacting with client and IBM functions consistently until problem solution.- Performing problem management and end-to-end problem ownership by analyzing problems/situations and understanding problem impact on client business.- Employing IBM’s standard support delivery methodologies and tools.- Logging all related activities for each customer query and handling client data securely.- Performing in international software support delivery processes and environments.- Review diagnostic information to assist in isolation of a problem cause (which could include, assistance interpreting traces and dumps).- Identify known defects and fixes to resolve problems.- Provide assistance on supported product known defects for which available corrective service information and program fixes are available.- Identify suspected defects and engage development teams to assist in resolution.- Provide assistance with questions regarding product documentation related to the supported products- Interpret online manuals regarding IBM code and application interfaces.- Collaborate with other support centers and business units to provide seamless problem resolution.- Demonstrate proficiency in the software platform supported by maintaining applicable technical certifications.- Provide technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction.- Demonstrate excellent English oral and written communication skills. ( English & 2nd Language is a must) This is a shift work position. The resource will work in EMEA time zone shifts in our Egypt office which is based in Smart Village. Weekend duty rotation will be required, once appropriate skill levels have been obtained

    Required Technical and Professional Expertise – Fluency in English; written and oral- Bachelors Degree; Computer Science or Software Engineering.- Knowledge of Operating Systems (UNIX, Linux, Windows); Experienced/Advanced usage preferred but not required. – Experience of backup solutions if possible. – Knowledge of Websphere, DB2, SAN and Tape drives would also be useful to the candidate – Basic knowledge of storage devices and peripherals; Experienced/Advanced usage preferred but not required.- Flexibility to work in Shifts (EMEA time zone shift) and participate in Weekend duty rotation. Preferred Technical and Professional Expertise – Preferred to be fluent in a 3rd language ( French / German / Italian)

    For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region’s technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.

    Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.

    Reinvention is a keyword in the company’s history and, today, IBM is much more than a “hardware, software, services” company. IBM is now emerging as a cognitive solutions and cloud platform company. More

  • 113 Shares129 Views

    in Job Posting

    Cloud Go to Market Leader | IBM Middle East

    Employment:

    Full Time

    The Cloud GTM Leader typically develops a long term business relationship with one strategic or several important clients, providing total solutions to the client’s business needs.• The Cloud GTM Leader is the lead sales person on a strategic outsourcing engagement and is responsible for the overall sales effort. • The Cloud GTM Leader is responsible for the development and closing of highly complex information technology solutions to senior client executives, which can include the CEO, CFO, CHRO, COO, CMO, CIO, Board of Directors and evaluation committees.• They are required to have an in-depth understanding of the client’s business, goals, strategies and industry trends and directions. • The CSE in his/her role will be facilitating / assisting in the development of or a shift in the strategic direction of an organization. • Consultative selling experience with C suite buyers is a key skill to be able to successfully convert opportunities.• The opportunities may lead with Consulting Service offerings and/or be coordinated with the consulting service offerings, as appropriate, to ensure the potential of aggregating the sale of all IBM offerings (including other offerings like Software and IGF to name a few) around those service opportunities. • Develops organizational, business and professional skills and supports efforts to bring the appropriate business solution offering to closure. • Takes direction from the IBM IOT Service leaders, and drives IBM’s efforts to become the premier solutions provider.• The Cloud GTM Leader is responsible for leading small and large, multi-disciplined teams, and integrating products and services required to meet business needs. • They may lead multiple opportunities concurrently although typically in different sales stages and have assigned signing’s and customer satisfaction targets for the service line they support.• Assumes additional responsibilities as assigned. The role carries hard signings target for assigned geography.Ability to• Work with client’s key Business and IT stakeholders as well as C-level executives to demonstrate IBM’s Journey to Cloud proposition• Understand client’s business and technology strategy, and translate that into a client specific Cloud PoV• Articulate cloud solutions, cloud advisory, modernization and migration strategies for our clients.• Lead creation and execution of services pipeline• Develop compelling solutions, campaigns and proposals that differentiate IBM methodology and architecture and positions IBM as the multi-cloud partner• Navigate solutioning cycle between multiple Lines of Business to create integrated proposals.• Identify and deliver proof of concept or minimum viable product to create immediate client impact• Work with a global/virtual teams to collaborate and deliver the best in class products to our clients• Build relationships with Microsoft, AWS and Red Hat organizations and collaborate with our partners to position IBM as their premier system integration partner.

    Required Technical and Professional Expertise • 10+ years ‘experience of successful sales execution in complex environments• 3+ years sales experience of multi-cloud services and platforms• Proven deep relationship management skills with key accounts at a strategic level• Deep understanding of cloud technologies across Cloud Advisory, Cloud Native Build, Cloud Modernization/Migration and Cloud Management spectrumPreferred Technical and Professional Expertise • Deep knowledge and understanding of Azure/AWS PaaS and IaaS features• Hands on experience on designing and developing services on Azure/AWS/Red Hat (Web Apps, Mobile Apps, APIs, Microservices)• Experience in securing the applications on Azure/AWS (PaaS, IaaS etc.)• Experience of migrating workload to Azure/AWS/Red Hat from private cloud, other clouds or on-prem infrastructure of customers• Certified in Azure, AWS or Red Hat in the architecture domain

    For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region’s technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.

    Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.

    Reinvention is a keyword in the company’s history and, today, IBM is much more than a “hardware, software, services” company. IBM is now emerging as a cognitive solutions and cloud platform company. More

  • 138 Shares169 Views

    in Job Posting

    Technical Support Representative – (English & Spanish) | IBM Middle East

    Employment:

    Full Time

    Introduction At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.Your Role and Responsibilities – Provides advanced level of hardware remote technical support, troubleshooting and analysis assistance for hardware installation (or reinstallation), usage, configuration questions and software installation for IBM/Lenovo Servers and Storages – Diagnosing, troubleshooting, and developing new solutions for technical issues escalated from L1 support team. – Identifies out of scope technical issues, provides resolutions to a diverse range of complex technical issues, mentors others in providing validated technical information, support process instructions and special support requirements. – Ability to Learn new products quickly and effectively, when given access to our knowledge base to be able to develop a layered understanding of how the product works end-to-end. – Contributes to a centralized problem identification and resolution database – Develops and implements resolutions to identified problems and follow standard practices and procedures. – Identifies records and works with management to pro-actively revise current procedures and tools to improve customer satisfaction – Develops broad knowledge of the organization’s mission and strategy and relates it to day-to-day issues. – Challenges existing processes based on industry best practices, enhances these for the benefit of all.

    Required Technical and Professional Expertise – B.Sc. in Electronics/Communication/Computer Engineering or Computer science – 1-3 years of experience in technical support, IT infrastructure or related. – Excellent customer communication and problem-solving skills – English & Spanish or French language fluency are a must – Demonstrate proficiency in the hardware platform supported by maintaining applicable technical certifications. – Strong Hardware server’s knowledge is a must – Microsoft windows server and Linux knowledge – MCSE or other IT industry certifications is a plus – Ability to work during eastern time zone and 24*7 rotational shifts basis – Experience in working within global teams

    For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region’s technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.

    Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.

    Reinvention is a keyword in the company’s history and, today, IBM is much more than a “hardware, software, services” company. IBM is now emerging as a cognitive solutions and cloud platform company. More