Employment:
Full Time
Oracle Advanced Customer Services Oracle Advanced Customer Services is uniquely positioned to help customers with the most challenging and complex requirements to accelerate innovation in their IT environment and make the most of their investment in Oracle technology. Who is Advanced Customer Services? First of all, the People. Advanced Customer Services has more than 4000 senior technical experts globally, most of them engineers. Each of them comes with a wealth of experience in Oracle technology. Most are in long-term engagements with their customers and thus gain a unique understanding of their platforms, requirements, and business needs. Advanced Customer Services is a global organization, operating in 100+ countries for 20+ years, with a wealth of customers across all industries Thousands of customers around the globe rely on Advanced Customer Services for high performance and the efficient operation of their most critical business processes on Oracle environments Lifecycle management Being part of Advanced Customer Services organization, you get an opportunity in the lifecycle management of the solution. As customers’ operations mature, your expertise enables them to enhance product adoption and user experience. Our focus on continual service improvement models is a key differentiator. We leverage your expertise and creativity to innovate business and IT processes, improve product adoption and other aspects of lifecycle management. You may be engaged in assisting customers in their day to day queries, create extensions, enrichments to the implemented product, helping them on their journey to cloud, release management activities for quarterly releases and be a part of the customer business teams to enable them achieve their key business process KPI(s). Flexibility You are in the driver seat. We offer services in all major SaaS, Apps Unlimited, and Analytics products. You may work in an On-Premise, OCI, PaaS or SaaS environment. You will have the opportunity to learn additional products and develop cross functional knowledge across a suite of products and platforms. A candidate can explore working in other divisions of Oracle to enhance their expertise after completion of a minimum period in our organization. We have requirements in all Fusion products. Similarly, we need technology experts in PaaS such as Oracle Analytics Cloud Services, Visual Builder Cloud Services, Oracle Integration Services and the list goes on and grows as Oracle embraces new innovation. Once you join, you may undergo training in one of the SaaS products. If you have expertise in one and want to expand your horizon across, we provide you options subject to availability provided that you have the aspiration, capability and commitment to the technology. Our engagements with customers are at all levels from an end user to an executive. This gives you the flexibility to apply your expertise in business processes and learn more. There are possible growth opportunities based on your interest to be a subject matter expert or a project manager or be an architect. Grow with us, Shine with us: A world of opportunities await you here Technology Space Infinite possibilities for the right talent. Flexibility to work in different tracks as a functional expert or a technical expert. And opportunities to gain expertise across multiple tracks: – Oracle SaaS – Fusion HCM, ERP, SCM – Oracle SaaS – CX suite of products – Oracle SaaS – EPM Suite of products – Oracle Analytics Cloud Services – Oracle PaaS for SaaS – Apps Unlimited – EBS, PSFT, JDE, Hyperion
– ITIL Certification- PMP Certification- Be able to operate independently to provide quality work products; perform varied and complex duties and tasks that need independent judgment – Have excellent communication skills – both written & verbal – Have good interpersonal skills with ability to build rapport with all stakeholders – Have ability to present ideas and solutions in a clear & concise manner – Be self-motivated with a lot of energy and drive · Have the ability and willingness to learn – The ideal candidate should be Bachelor of Engineering/Bachelor of Technology or Master of Computer Applications and should: – Have hands-on experience in supporting/integrating and extending Oracle Cloud and/or Oracle On-Prem applications (Financials, Distribution, Manufacturing, HCM) – Have experience (Understanding of Data Model and Business process functionality and its data flow) in either Oracle Fusion and/or Oracle On-Premise Applications (Finance or Supply chain) – Have experience of writing efficient and optimize code and understanding of performance tuning techniques – Be willing to work in time zone aligned to customer needs Expertise in any of the following: Technology Oracle PLSQL OAF / ADF / OJET Oracle Integration Cloud VBCS Oracle Analytics Cloud Selenium testing SQL Tuning APEX development CX developers Applications Fusion SaaS (All) Cx Cloud EPM Cloud / On Prem EBS PSFT OTM ASCP / DEMANTRA Oracle WMS JDE Tech GRC / Risk Cloud Areas of Expertise Human Capital Management Supply Chain Management Financials Logistics & Operations PaaS for SaaS Customer Experience Knowledge of Oracle Applications – Ebusiness Suite, Hyperion, Peoplesoft (any one)Knowledge of Oracle SaaS product – ERP, HCM, EPM, Cx (any one)Support or Implementation of any of the Products Above
Oracle offers an integrated array of applications, databases, servers, storage, and cloud technologies to empower modern business. For most companies, flexibility is critical. Oracle provides a wide choice of software, systems, and cloud deployment models – including public, on-premises, and hybrid clouds – to ensure that technology flexes to the unique needs of a business.
Oracle Cloud is a complete, integrated stack of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical agility across the enterprise, connects people to information for clearer insights, and fosters efficiency through simplified workflows.
More than 420,000 customers across 145 countries have harnessed Oracle technology to accelerate their digital transformation. More