Aurelia Butler

Employment:

Full Time

Who we are We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere. To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together. The IT Change and Configuration Lead is an integral part of the Technology Operations team and will be responsible for all centralised release and configuration management activities across all environments (production & non-production) hosting Chalhoub services.The IT Change and Configuration Lead will work collaboratively across both internal tech product and operations teams to ensure releases are delivered on schedule with minimal disruption to services. The key aim for the IT Change and Configuration Lead is to be the quality gate for all live configurations and transversal centralised releases and to identify improvements through automation, process change and new technology we can provide to our end users to increase speed, accuracy, reliability and agility when delivering change into our environments.The successful candidate will work closely with the Technology Operations leadership team on refining and taking our services to the next level, changing the game completely in our mission to provide world-class customer service across the business.We’re looking for a strong candidate who is sharp, adaptable and agile enough to resolve problems, proactively think about solutions and get “hands-on” when needed.You must have the ability to think strategically, demonstrating an in-depth understanding of current and future trends in the environments manager space, especially in hosted environments, with sound knowledge and experience of managing agreements with hosting partners.What you will be doing – Design, implement, execute and continually review the daily and long-term strategic management of change & release (including configuration) management of our live product environments within Chalhoub Group. The initial focus will be to set and drive Configuration & Release Management best practices across the live service estate. – Full review of release & configuration management lifecycle to ensure effective processes are embedded into BAU activities. This review includes planning, monitoring and executing transversal releases and recording accurate configuration details for the live production environment at all times. – Building and developing an enterprise-wide CMDB from the ground up, working with key stakeholders across the business and Service managers to develop business Services within the CMDB, including the reporting of all CI exceptions and data discrepancies – Assist in forming strategies to optimize IT Configuration & Release Management across accounts. – Develop and implement procedures to oversee quality control of all configuration changes and releases throughout their lifecycle. – Ensure CMDB accuracy and effective CI record management. – Act as the focal point for all live configuration and centralized release management activities. – Provide operational measurement for all CIs and releases. – Own Release Management strategy, policies and processes; drive release governance and compliance across all teams. – To Define/Develop automation improvements and oversee delivery into production environments offering value and improvements to our end customers. – Manage all internal transversal release management processes and release calendar activities. – Own Configuration Management strategy, policies and processes for all live production environments. – Revise, recommend, and maintain Change Management and Release Management plans, schedules (calendars) policies, processes, and procedures that reflect ITIL best practices. Maintain ServiceNow and other enterprise tools in support of Enterprise Change Management. – Develop, measure, and analyse Critical Success Factors (CSF) and Key Performance Indicators (KPI), and design and generate metric reports, status and performance reports for Change & Release Management and conduct training on a scheduled and ad hoc basis. – Provide individualized instruction for Technology teams on the Change Management key process areas, associated templates and procedures. – Develop, enhance, operate, and assist in migrations and maintenance of Change Management system/tools and interfaces with other tools (e.g., Configuration, Problem, Release, and Incident Management Systems). – Identify opportunities to continuously improve. Assist in the scheduling and implementation of improvements at predefined intervals and on an ad-hoc basis. – Maintain, update, and implement a consistent and rigorous framework for evaluating systems capabilities and risk profiles before new or changed systems are approved and scheduled for deployment in accordance the CR Impact Assessment Procedure and a process framework that ensures a system and the service it enables can be managed, operated and supported according to the requirements specified by the design and architecture. – Review Requests for Change (RFCs) to ensure the appropriate priority levels and details are provided in accordance with the CR Review Checklist – Develop, measure, and analyse CSF and KPIs, as well as design and generate weekly/monthly/quarterly metric reports. – Develop training plans and materials for Release Management and conduct training on a scheduled and ad hoc basis; provide individualized instruction for Technology teams on the Release Management key process areas, associated templates and procedures. – Develop, enhance, operate, and maintain Release Management system/tools and interfaces with other processes (e.g., Change Management, Problem Management, Configuration Management and Incident Management Systems). – Lead in Release Planning and pre and post Release Deployment activities and meetings. – Supporting the management of the Configuration Management Database (CMDB) and reporting of all Configuration Item (CI) exceptions and data discrepancies. – Work with Technology teams in defining release and deployment plans. Support the potential need to review and revise plans. – Support Release Readiness Reviews (RRRs) release authorization activities and perform Post-Implementation Reviews (PIRs). – Perform the release coordinator role for weekly change activity to include weekend work. Produce a Weekly Change & Release Summary Report.

What you’ll need to succeed – ITIL Service Management Foundation v3 Certified. – Strong understanding of ITIL Change and Configuration Management processes. – At least 5 years’ experience of change and release management in multi-company, international environments. – Knowledge of different delivery platforms & hosting partners; particular focus on OCI Gen 2, AWS & Azure. – Working with multiple external service suppliers and implementation partners. – Awareness and use of DEVOPS tools for Continuous Integration / Continuous Deployment (CI/CD) – experienced with Jenkins and Software repository tools/environments like GitHub. – Good facilitator and driver of process framework design and execution. – Experience of working with offshore system integrators and Tier 1 MSPs. – Excellent attention to detail and analytical problem-solving skills. – The candidate must have a strong and proactive “can-do” attitude. – Good experience and knowledge working with CMDB integration (Service Now). – Strong reporting skills to develop and administer CMDB reporting through ServiceNow. – Good knowledge of IT Service, Application and CMDB Dependency Modelling; utilising enterprise wide ITSM tools such as ServiceNow to do so. – Good Communication and relationship management skills. – Analytical, detail-orientated, can communicate clearly, effectively and influence in the right way. What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group’s success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group’s competitive edge in today’s market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce. More

Employment:

Full Time

Introduction As a Package Consultant at IBM, get ready to tackle numerous mission-critical company directives. Our team takes on the challenge of designing, developing and re-engineering highly complex application components and integrating software packages using various tools. You will use a mix of consultative skills, business knowledge, and technical expertise to effectively integrate packaged technology into our clients’ business environment and achieve business results.Your Role and Responsibilities Assists clients in the design, business architect, process development, functional implementation, and support of Salesforce CRM Applications. Experience & demonstrate understanding of overall SFDC architecture and platform. Effectively run business user design and user experience sessions. Uses consulting skills, business knowledge and SFDC CRM experience to lead business / functional discussion with the client and internal teams (design, build, test teams).

Demonstrate experience in Agile, Scrum and Waterfall methods for Software Development Life Cycle (SDLC). Understand client’s business pain points and offer solution to address leveraging salesforce.com platform/ offerings. Provide experience in designing workflow rules to enforce business processes. Familiar with executing system and user acceptance testing, user adoption, change management and training methods.

For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region’s technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.

Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.

Reinvention is a keyword in the company’s history and, today, IBM is much more than a “hardware, software, services” company. IBM is now emerging as a cognitive solutions and cloud platform company. More

Employment:

Full Time

Introduction Client Technical Specialists (CTP) are the technical experts and advisors to clients, IBM sales teams and/or IBM Business Partners. As a CTP you understand the client’s business requirements, technical requirements and/or competitive landscape. You apply your business insights, build and maintain client relationships, incorporate hardware, software and services into client-valued solutions and ensure client readiness for the implementation of technical solutions. This is an opportunity to shape the future for both IBM and its clients. Start your journey now!Your Role and Responsibilities The candidate will need to develop overall IAM strategies for our clients to help them in their digital transformation journeys. IBM boasts a broad IAM portfolio with identity governance, identity analytics, access management, password-less authentication, directories, consent management, consumer identity management, digital identity, and privileged identity management & analytics. Proficiency across the board of IAM technologies and a solid IAM industry understanding and trends is a necessity. Hands-on implementation experience can be beneficial for this position, as proof of concept and customized demonstrations are critical requirements.The candidate must have strong organization skills, multi-task effectively, and have strong communications skills, both written/verbal.Responsibilities: – Delivers technical accelerators like presentations, demos, Proof of Technology & Proof of Concepts for IBM Security IAM solutions. – Acts as IAM subject-matter technical expert to validate how a proposed solution meets and exceeds customer requirements. – Supports sales team on prospect conference calls, WebEx and onsite visits by providing product demonstrations; expertly responds to technical questions, and explains features in the context of solving customer’s business problems on Security Operations & Response. – Leads technical response to Request for Proposals (RFPs) and Request For Information (RFI) – Creates technical collateral and assets to share knowledge and expertise within IBM. – Supports partner teams by participating in technical calls and meetings with prospective customers evaluating solutions – Supports partner teams by delivering enablement session for IAM technology across the region. – Supports and deliver speeches on IAM in industry & IBM events. – Provides feedback to product management for aligning product direction with customer requirements in the Middle East market.

Required Technical and Professional Expertise As a minimum, the candidate will have the following:- At least 7 years experience as IAM presales, IAM lead, IAM Security Architect, IAM Consultant, defining and delivering security architectures in complex multi-technology environments – Proposal & solution shaping & development – IAM assessment, strategy and roadmap development – Presentation skills for C-Level clients and technical audienes. – Knowledge of top (analysts) quadrant IAM Technologies and understanding of the IAM competitive environment. – Experience in presales or delivering projects in the relevant IAM Domains: – Governance; life-cycle, provisioning/provisioning, workflow automation, delegated administration, password synchronization, self-service, Role-Based Access Control, access management – Privileged Access Management; Vaulting, Session Recording, Access Controls methods such as Sudo. – Cloud-Native IAM: Azure, Okta, AWS or others. – Web Access Management; Single-Sign-on, Access Federation, – Privileged Access Management, Desktop Single Sign-on, Advanced and Multi-Factor Authorization, RBAC/ABAC, Application Integration. – Directory Services; LDAP, Active Directory. – Other; Desktop Single Sign-on, API / Rest / XML, RACF, ADFS, Multi-Factor Authentication, XACML, SCIM, SAML 2.0, OpenID Connect, LDAP. – Understanding of virtualization, container and DevOps processes and tools. – Knowledge of cloud platforms and technologies as well as industry trends on IAM on cloud. – Basics of Unix/Windows and network system administration, as well as HTTP/S protocols. – Understanding of Data Protection Security Domain like Database Activity Monitoring (DAM), DLP, data classification, etc. Whilst not a prerequisites, the following will be advantageous:- Stakeholder and scope management – A recognized certification in security appropriate to the role, for example CISSP or CISM. – Development and scripting: Java, Javascript, HTML, NodeJS, Unix scripting, as required for IAM solution configuration. Required Technical and Professional Expertise – CISSP or equivalent technical certification – University Degree – Ideal candidate will have 7 or more years of Technical consulting/Technical sales/ Technical Architecture experience in On Prem or SaaS solutions. – Hands on experience in the implementation, design and architecture of IAM Solutions. – Experience with Cloud based solutions and integration of IAM tools – Development experience in writing custom adapters – Good presentation skills

For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region’s technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.

Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.

Reinvention is a keyword in the company’s history and, today, IBM is much more than a “hardware, software, services” company. IBM is now emerging as a cognitive solutions and cloud platform company. More

Employment:

Full Time

What we offer Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!The primary goal of the CX Services Sales Engagement Manager (SSEM) is to achieve and exceed an overall bookings and revenue target for SAP CX Professional Services for the allocated territory in South Europe, Middle East and Africa. This position will have responsibility for defining and positioning implementation services across the entire CX portfolio which consists of the following pillars: SAP Customer Data Cloud, SAP Marketing Cloud, SAP Commerce Cloud, SAP Sales Cloud, and SAP Service Cloud. On top of this the SAP C/4HANA (aka SAP Customer Experience) CRM system. The CX SSEM must have a good command of the sales process and be able to progress an opportunity through each stage in the sales cycle for a successful close. The primary goal of this role is to ensure the customer’s vision for deployment is successfully transitioned from pre-sales through implementation and go-live.Key Areas of Responsibility and Tasks- Be a Trusted Advisor and “Talk Business” – Deal with CX LOB, Executive Level – Develop a territory plan and account plans leveraging all assets available (e. g. lines of service, marketing, delivery) to drive pipeline and close opportunities. – Create formal services proposals, RFP responses, Statement of Work (SOW), and services contracts. – Update, maintain, and accurately report out regular updates to sales forecast and territory plan. – Facilitate customer discovery and implementation scoping sessions to define requirements for input into implementation plans, estimates, resource models, and pricing models. – Be a strong contributor to the Virtual Account Team- Build strong internal relationships with Account Executives (AEs) and Services Account Manager (SAMs), and with services delivery, product management, and other groups. – Coordinate with other internal resources, experts, and teams in formulating overall customer solutions and services for driving customer success.

Experience & Language Requirements- 3-5 year track record of sales success in the enterprise software and services industry. – Ideally, a combination of both direct enterprise software sales and direct services sales. – Knowledge of the different CX streams, and SAP CX solutions. – Professional presence to prepare and conduct a discovery session with customers and ability to adjust messaging by audience (Executive, Business, IT). – Proven experience with identifying opportunities and managing them through sales process to close. – Lead and influence internal teams to drive pipeline and support the deal closure. – Background and experience in value selling and solution selling of enterprise applications. – Knowledge of SAPs Partners, Competitors and the regional IT Industry – Treating customers and colleagues with respect, fairness and consideration Ethics – Be Self-Driven and Setting Personal Objectives – Be a self starter, highly motivated to research a customer’s situation and industry in order to prepare for meetings, continuously review and update territory and opportunity plans, and have the leadership to leverage the SAP assets available. – Have a passion for winning – Have Self Awareness (knowing your strengths & your weaknesses)We are SAP SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.Our inclusion promise SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities

Headquartered in Walldorf, Germany, SAP is the world’s largest business software company with more than 51,500 employees at sales and development locations in more than 50 countries worldwide.

Our global development approach focuses on distributing development across the world in strategically important markets. A global network of SAP Labs spanning Bulgaria, Canada, China, Germany, Hungary, India, Israel, and the United States, enables SAP to operate locally, yet organize globally.

As the global technology research unit of SAP, SAP Research significantly contributes to SAP’s product portfolio and extends SAP’s leading position by identifying and shaping emerging IT trends through applied research and corporate venturing. SAP Research has highly skilled teams in 11 research centers worldwide. More

Employment:

Full Time

What we offer Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!The Team Our ability to deploy highly scalable, flexible, secure and resilient cloud solutions that address our customers’ business challenges and accelerate their ability to innovate is critical to the continued growth of our cloud business – both in terms of new bookings and renewals. The Cloud Technology Team in EMEA South , as part of to the Chief Revenue Office organization (CRO) in EMEA South, is driving our End-to-End Cloud deployment strategy for the region including the OneStrike/Next Generation Cloud Delivery program and is pivotal for the success of the overall Cloud business in the region . The role You will be a key member of the Cloud Technology Team with a main focus as the EMEA South PMO lead for the One Strike / Next Generation Cloud Delivery program. One Strike is a global program approved by the SAP board to accelerate our move to the cloud. It supports the execution of our 4+1 strategy by shifting our application workloads to the cloud. One Strike will ensure SAP has a solid, future-proof infrastructure that will meet the future needs of our business. Through this, SAP is making massive investments in the harmonization of our cloud delivery infrastructure to modernize it and thus enable faster product innovation cycles, reduced TCO, and improved resiliency. This role will provide leadership and direction to the field with respect to managing our customers, partners, and overall business impacts across the region. It also is to provide steering and guidance across the various Customer Success Lines of Business and oversee the overall successful delivery of One Strike for EMEA South. This is a regional role and can be based from any major EMEA South location e.g. Madrid, Barcelona, Milan, Dubai, Riyadh . Expectations and Tasks- Senior Program Manager that can operate at both a detailed task level but also at an executive level with global, regional and LOB leaders . – Further improve program governance, project planning activities and manage the execution of projects according to plan – Operational management of complex, multi year programs impacting various organizations and LoBs within SAP – Manage program priorities & steer project and SWAT teams – Act as a central point of contact regarding all project / program related queries – Prepare and provide clear and concise presentations to SAP executives for all project / program related topics – Maintain overall industry knowledge on latest trends and technologies, SAP cloud strategy and roadmap, architecture strategy, customer successes and value proposition across SAP’s cloud portfolio – Track action items, prepare meeting materials, and ensure proper follow ups – Manage program rollout execution with delivery teams including partners – Deliver / support reporting and risk management within program scope – Manage expectations, roles and responsibilities during program execution

Role Requirements:- 10+ years of working experience with a proven track record in program management or related area in operations leading large scale, high risk, or strategic projects – Field experience in sales, services, or success delivery a plus – Experience with business ca se creation, analysis, and research – Strong presentation skills to both internal and external stakeholders – Cloud Architecture knowledge – Experience leading customer and partner engagements – Demonstrated expertise in creating and maintaining project deliverables such as, project charter, project management plan, status reports, project timesheets, communications plan, and schedule – Demonstrated experience leading cross functional , virtual teams within a formalized methodology – Ability to bring business requirements and technical design together and deliver on time and in the budget under high management attention – Strong network within SAP – Fluency in English is a prerequisite, further EMEA South relevant languages are a plus EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES- University Degree in Computer Science, Business Administration or related area – Knowledge of and competency in project management processes – Knowledge of the strategic and operational issues of project management – Adaptability and flexibility to manage deadline pressure, ambiguity, and change – Ability to translate diverse business needs into a format for an objective decision making – Analytical and problem-solving skills with methodological background in areas of Operations – Ability to drive and execute topics self-dependent and turn into action and tangible results – Proven ability to work with virtual and distributed teams – PMP and/or other project management certification preferredWe are SAP SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.Our inclusion promise SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.

Headquartered in Walldorf, Germany, SAP is the world’s largest business software company with more than 51,500 employees at sales and development locations in more than 50 countries worldwide.

Our global development approach focuses on distributing development across the world in strategically important markets. A global network of SAP Labs spanning Bulgaria, Canada, China, Germany, Hungary, India, Israel, and the United States, enables SAP to operate locally, yet organize globally.

As the global technology research unit of SAP, SAP Research significantly contributes to SAP’s product portfolio and extends SAP’s leading position by identifying and shaping emerging IT trends through applied research and corporate venturing. SAP Research has highly skilled teams in 11 research centers worldwide. More