Aurelia Butler

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    Principal Systems Support Engineer | Oracle

    Employment:

    Full Time

    ACS is looking for Systems Engineers skilled and with real experience on Operating System, mainly on Solaris and Linux. The engineer will join the EMEA Expertise Center, a team which centrally delivers proactive and reactive services for any country across EMEA. Advanced Customer Support (ACS) is an organization providing tailored mission critical support services for the full Oracle Product Stack. Advanced Customer Support understands the customer’s needs and helps them to increase availability, improve performance, mitigate risk and save cost. Our competent ACS Engineers have the mission: – To develop and manage the technical relationship with a designated account(s) in order to maximize the value of Advanced Customer Support to the customer,- To develop and maintain trusted relationships with the other Oracle contacts within designated account(s) and relevant third parties, – To act as the technical primary point of contact for Oracle Support and- To safeguard customer satisfaction, and renewal, through quality delivery and added value. RESPONSIBILITIES: – Delivering high quality technical results to ACS Customers; – Ensuring adherence to internal methodology, tools and quality standards; – Identifying required/recommended actions on Customer systems as main output of service delivery, based on own knowledge and experience; – Understanding customer requirements and based on own skills and experience, being able to design the proper architecture using the most appropriate products and design a technical plan to integrate them and implement the technical solution. – Analyzing, troubleshooting and solving whenever feasible, the issues the customer may face using Oracle products. – Escalating at the right time customer issues to Technical Account Manager where relevant; – Active participation on Services development; – Active collaboration with other engineers in the team or in other teams, to share knowledge, experiences and others, which can benefit ACS Business results. TECHNICAL SKILLS: – Solaris Server – Solaris Cluster – Solaris Logical Domains (Architecture and Design) Zones – Oracle Enterprise Linux – ZFS – Valuable skills on Exadata and SuperCluster

    REQUIREMENTS: – University Degree; – Fluent English (French; Spanish or German will be also valued) – Availability to travel and work onsite at customers – Availability to work 24×7 PROFESSIONAL COMPETENCIES – Adapting to Change – Building Relationships – Business Ethics – Communication – Customer Focus – Personal Drive – Planning & Organising – Problem Solving – Quality Results Orientation – Teamwork – Working Globally – Customer Needs Analysis – Professional &Technical Depth and Credibility – Resource Utilization & Development – Technical Problem Recognition & Resolution

    Oracle offers an integrated array of applications, databases, servers, storage, and cloud technologies to empower modern business. For most companies, flexibility is critical. Oracle provides a wide choice of software, systems, and cloud deployment models – including public, on-premises, and hybrid clouds – to ensure that technology flexes to the unique needs of a business.

    Oracle Cloud is a complete, integrated stack of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical agility across the enterprise, connects people to information for clearer insights, and fosters efficiency through simplified workflows.

    More than 420,000 customers across 145 countries have harnessed Oracle technology to accelerate their digital transformation. More

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    Senior Siebel Architect | Oracle

    Employment:

    Full Time

    Senior Siebel Architect – Oracle Advanced Customer Services (ACS) Preferred Qualifications Oracle Advanced Customer Services (ACS) is looking for Advanced Support Engineers (ASEs) to deliver proactive and reactive technical support to customers as Siebel Architect. The Advanced Customer Services is a unit within Oracle’s Customer Service Organization that enables long term advanced support relationships with many of Oracle’s largest customers. The ACS Advanced Support Engineering (ASE) organization consists of a diverse, highly skilled, and specialized team of ASEs who bring deep technical expertise in the entire Oracle Product and technology set. As integral part of a global Organization, the Architect will be working within an international environment and contribute to global technology driven initiatives or innovation programs for continuous service improvements. Regular training is available and required to maintain an up to date knowledge of latest developments of Oracle products and services. As a Senior Architect will be part of the ACS Global Expertise Centers in Egypt. Application Expert Services work with customers, integrators, to ensure the proper design and implementation of Oracle Applications. AES focus on helping customers via various reviews and via Expert Assist programs. As experts in these areas, we provide a variety of billable services to Oracle Applications customers, as well as knowledge transfer across other lines of Business. Siebel Architecture Specialist is a customer facing job with the aim of providing support to the customers for Siebel production and non-production systems in the following areas: Production support, go-live/Production Rollout, upgrades, migrations, releases, change management etc The job responsibility includes: – Application monitoring/operations – System administration – Database administration performance analysis/tuning – Installations, upgrades, security, technical architecture, networks, RDBMS, reviews etc. For this position, we look for an experienced, talented and self-motivated Advanced Services Engineers to work onsite or remotely from customer premises globally. RESPONSIBILITIES: As a member of the ACS organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. diverse customer situations and escalated issues.As a Senior Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. JOB REQUIREMENTS: – Technical background in IT and/or Computer Science with preferably a postgraduate degree – Good level of knowledge of different Operating systems. – Strong interpersonal, presentation, and communication skills are required. Successful candidate must also excel at presenting technical findings directly to Oracle customers, at all levels of the organization. – Strong analytical, diagnostic, and troubleshooting skills are required. – Can demonstrate operational administration skills for an Oracle application – Can demonstrate advanced product knowledge by building and showcasing best practices – Knowledge of any other Application is a plus. This may include eBusiness Suite, PeopleSoft, JDEdwards, Hyperion, SAP etc – An understanding of the three tiers of an Application architecture (Web, Application and Database tier) is desirable. – Understanding of Order Management or Marketing Server or OBIEE is a plus. – Knowledge of technologies in one of the following areas is a plus: Weblogic, SOA, AIA etc. – Cloud & SaaS exposure is a plus – Siebel Certification is a preferred – Ability to travel – Good verbal/written skills in English and German – Experience with Oracle*s core products, applications, and tools is important.

    PERSONAL COMPETENCIES: – Excellent analytical skills and systematic practical orientation – Self-motivated and resourceful, self-education attitude – Distinct receptiveness to technical innovations – Strong communication skills in English verbal and in writing – Good presentation and documentation skills – Work as a team-player and demonstrate own initiative – Ability to work unperturbed under pressure in escalated situations – Effective communication with appropriate hierarchy levels – Demonstrate ownership of complex (escalated) issues or problems – Ability to travel – Ability to work in Standby basis (24×7), or scheduled out of hours operations PROFESSIONAL QUALIFICATIONS: – University Degree or comparable education/professional experience – Previous work experience in a Support, Consulting, IT Operations or Administration organization would be ideal – Oracle Certified for Siebel & Associate and/or Professional qualification will be an advantage, such as Certified on Oracle Cloud Architect, Foundation & professional also Autonomous database.

    Oracle offers an integrated array of applications, databases, servers, storage, and cloud technologies to empower modern business. For most companies, flexibility is critical. Oracle provides a wide choice of software, systems, and cloud deployment models – including public, on-premises, and hybrid clouds – to ensure that technology flexes to the unique needs of a business.

    Oracle Cloud is a complete, integrated stack of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical agility across the enterprise, connects people to information for clearer insights, and fosters efficiency through simplified workflows.

    More than 420,000 customers across 145 countries have harnessed Oracle technology to accelerate their digital transformation. More

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    Senior Network Security Engineer – L3 | Michael Page

    Employment:

    Full Time

    Client DetailsA leading cloud service provider in the region.Description* Troubleshoot, diagnose, and solve customer issues.* Implement change requests for managed service customers, providing 2nd & 3rd level troubleshooting support.* Point of technical escalation.* Effective and prompt communications with clients and internal staff/management.* Provide input to constantly improve our products and services to add value for our customers and shareholders.* Document precise and detailed diagnostic information for every assigned customer support ticket.* Handle any additional maintenance and/or service related activities as they arise.* Obtain and/or maintain up to date certifications for all products supported.* Analysis, recommendation and implementation of new technologies.Job OfferDynamic work environment and an opportunity to work on exciting projects.

    * A minimum of 5 years of overall experience in Network Security operations and management experience with a managed services organisation.* Must be CCIE Security and CCNP certified.Working knowledge and hand-on experience in Installing, configuring and troubleshooting in the following:* Routing & Switching network infrastructures, traditional and Software-Defined solutions like SD-WAN, NSX-V/NSX-T* Network functions like VLAN, VxLAN, VTP, DTP, STP and Routing RIP, OSPF, EIGRP, BGP, HSRP, VRRP, QOS, ACL …etc.* Network Security, network access management, IPSec and SSL VPN solutions from Cisco, Palo Alto, Sonicwall, Fortinet* Wireless Solutions from Cisco/Meraki/Aruba WIFI* NAC solutions like Cisco ISE OR any other solution* Network management and monitoring solutions like PRTG, Solarwinds, Manage Engine* Cloud networking and security solutions for AWS, Azure etcMust have a notice period of 30 days or less.

    Michael Page is one of the world’s leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

    The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

    Finance & Accounting
    Banking & Financial Services
    Procurement
    Property & Construction
    Engineering & Supply Chain
    Oil & Gas Technical and Engineering
    Human Resources
    Sales
    Marketing
    Technology
    Secretarial
    Executive Search
    Legal

    The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide. More

  • 113 Shares99 Views

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    Portfolio Manager, Retention | Commercial Bank of Dubai (CBD)

    Employment:

    Full Time

    Job PurposeThe jobholder will be will be responsible for life cycle management of Card customers which will include growing Inorganic Portfolio (Balance Transfer / Loan on Card / Easy Payment Plan), Line management (Increase & decrease), manage the authorization rates, work with collections to design settlement plans, manage over limit, temporary credit limit & periodically review transaction and merchant level rules / thresholds. Principal Accountabilities• Develop & implement Cards Portfolio Growth Strategy to meet business goals.• Period review & segmentation of portfolio to identify opportunities to increase revenue & profitability. • Targeted offering of Balance transfer, Loan on Card (Cash on call), Easy payment plan to drive utilization, spends and revenue per customer.• Work closely with channels including tele-sales, contact center and digital marketing team to drive inorganic bookings.• Formulate line management framework which includes line increase, line decrease, over-limit tolerance, temporary credit limit increase by leveraging data analytics.• Periodic review and optimization of authorization rates across Card Products and also ensure meeting the minimum standards set by Scheme.• Setup product upgrade & downgrade process based on past spend & utilization patterns.• Prepare Retention strategy to reduce customer attrition from profitable segments and introduce offers to retain them.• Initiate & monitor campaign performance to drive activation, win-back resulting in growth of customer base and ENR.• Comparison of product pricing and ensuring CBD Card offerings is competitive in lieu of the market scan• Ensure adherence to the regulatory requirement of Consumer protection and other circulars issued by Central Bank.• Extend full support in periodic audit and timely closure of all open points identified as an observation part of the audit review.• Work closely with Client engagement team and other product managers to prepare an action plan as an outcome of the periodic customer complaint review.• Report performance of Credit Card portfolio growth and profitability and participate in planning cycle with management, Finance and other units to ensure consistency with business goals.• Work closely with other stakeholders (Credit, Operation, Risk etc.) to ensure credit strategy and risk management measures are performed.

    Minimum Master’s degree• Minimum 8 to 10 years of Banking experience with deep knowledge in Cards and portfolio management

    In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

    By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

    Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More

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    Senior Associate – TLS – Indirect Tax Services | PricewaterhouseCoopers

    Employment:

    Full Time

    Line of ServiceTaxSpecialismVAT/GSTManagement LevelSenior AssociateJob Description & SummaryA career in our Indirect Tax practice, within Tax services, will provide you with the opportunity to help our clients meet and manage their tax obligations across unique but ever changing tax specialties. You’ll advise clients on their local and overseas tax affairs, while acting as a strategic consultant related to business analysis, managing indirect taxes, dispute resolution, and global enterprise tax solutions.Our team helps our clients optimise cash flow and reduce risk by managing challenges related to indirect taxes. You’ll support our clients with all aspects of indirect taxation related to global, regional and domestic projects as well as comprehensive restructuring and reporting value added tax projects.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

    As a Senior Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:- Use feedback and reflection to develop self awareness, personal strengths and address development areas.- Delegate to others to provide stretch opportunities, coaching them to deliver results.- Demonstrate critical thinking and the ability to bring order to unstructured problems.- Use a broad range of tools and techniques to extract insights from current industry or sector trends.- Review your work and that of others for quality, accuracy and relevance.- Know how and when to use tools available for a given situation and can explain the reasons for this choice.- Seek and embrace opportunities which give exposure to different situations, environments and perspectives.- Use straightforward communication, in a structured way, when influencing and connecting with others.- Able to read situations and modify behavior to build quality relationships.- Uphold the firm’s code of ethics and business conduct.

    At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

    We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

    PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

    We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

    If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More

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    Business Controls Risk Intern | PricewaterhouseCoopers

    Employment:

    Full Time

    Line of ServiceAssuranceSpecialismBusiness ControlsManagement LevelIntern/TraineeJob Description & SummaryA career within Internal Audit services, will provide you with an opportunity to gain an understanding of an organisation’s objectives, regulatory and risk management environment, and the diverse needs of their critical stakeholders. We focus on helping organisations look deeper and see further considering areas like culture and behaviours to help improve and embed controls. In short, we seek to address the right risks and ultimately add value to their organisation.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

    As an Intern / Trainee, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:- Be curious and try new things.- Learn about how PwC works as a business and adds value to clients.- Think broadly and ask questions about data, facts and other information.- Support research, analysis and problem solving using a variety of tools and techniques.- Produce high quality work which adheres to the relevant professional standards.- Keep up-to-date with technical developments for area of specialism.- Handle, manipulate and analyse data and information responsibly.- Communicate confidently in a clear, concise and articulate manner – verbally and in materials produced.- Embrace different points of view and welcome opposing and conflicting ideas.- Uphold the firm’s code of ethics and business conduct.

    At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

    We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

    PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

    We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

    If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More

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    MAXIMO EAM Functional Specialist | RTC-1 Employment Services

    Employment:

    Full Time

    Position Title: MAXIMO EAM Functional SpecialistEmployment Type: Full-timeSalary: up to 17K SAR all-inclusive, depending on experience and qualifications plus family benefitsJob Location: Jeddah, UAEAbout the clientA highly recognized international group handling Information Technology & Services located in KSAJob Role:• IBM Maximo Functional Specialist will have responsibilities for application support, BIRT reports, testing, and minor configuration changes. • Responsible for assessing and communicating impacts and risks of changes which occur through the system development life cycle. • The Maximo Functional Specialist will be responsible for troubleshooting IBM Maximo Application, IBM HTTP Server, and general MAXIMO interface issues. • Provide technical support, administration, and development for the Maximo System, Database and related applications. • Identify and solve issues, troubleshoot bugs, and proactively communicate with users and other IT staff about the condition of the system. • Deliver implemented technical solutions involving the Maximo system and other technologies as necessary to meet the strategic goals of the Facilities Management. • Coordinate with system users, consultants, and various departments to ensure the effective delivery of the Maximo application and other related technologies to the user community.

    Qualifications:• Bachelor’s degree in Computer Science, Software Engineering or equivalent combination of education and work experience in a related field• Minimum 7 years of experience which at least 3 years in the operation and maintenance field• Strong Experience with Installation, Configuration and Administration for Maximo7.x• Experience with Maximo Data Loader (MDL), Generic Data Loader (GDL), and Data Migration by scripting (SQL, PL/SQL)• Experience in Clustered Application environments and IBM WebSphere

    RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa. More

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    Financial Accountant | Hays

    Employment:

    Full Time

    Your new office: Hays Middle East was established in December 2005 in Dubai and has become a respected market leader in mid to senior level recruitment across the MENA region. We have specialist and experienced teams which cover: Accountancy & Finance, Banking, Construction, Property & Engineering, Emiratisation, HR, Technology, Legal, Life Sciences, Logistics & Supply Chain, Manufacturing, Office Support and Sales & Marketing. Executive Director level positions are handled by our dedicated Search practice. We also have an RPO division providing fully outsourced recruitment services to clients. A strong corporate function provides local expertise in finance, HR, IT and marketing. The team is a great mix of talent from around the world.With offices in Dubai and Abu Dhabi, the business recruits for positions across the GCC and North Africa. Its sheer size, and the level of investment activity in this region, shows the immense opportunity for the further growth of Hays in the Middle East. Your new role:We are looking for an Accountant to manage all financial transactions, from fixed payments and variable expenses to staff payroll and budgets. Accountant responsibilities include auditing financial documents and procedures, reconciling bank statements and calculating tax payments and returns. To be successful in this role, you should have previous experience with bookkeeping and a flair for spotting numerical mistakes. Ultimately, you will provide us with accurate quantitative information on financial position, liquidity and cash flows of our business, while ensuring we’re compliant with all tax regulations.In this role you will be required to:• Manage all accounting transactions• Manage the companies expense claims• Be the main point of contact for all staff payroll needs• Prepare budget forecasts• Publish financial statements in time• Handle monthly, quarterly and annual closings• Reconcile accounts payable and receivable• Ensure timely bank payments• Compute taxes and prepare tax returns• Manage balance sheets and profit/loss statements• Report on the company’s financial health and liquidity• Audit financial transactions and documents• Reinforce financial data confidentiality and conduct database backups when necessary• Comply with financial policies and regulations

    What you’ll need to succeed:• This role requires someone with strong commercial acumen and who can demonstrate this by displaying financial accounting awareness .The successful applicant will also need to be:• Work experience as an Accountant• Payroll experience in a company size of 50 – 100 employees• Hands-on experience with basic accounting software • Advanced MS Excel skills including Vlookups and pivot tables• Experience with general ledger functions• Strong attention to detail and good analytical skills• Finance or relevant degree ( ACCA is advantageous) Hays Benefits: Here in the Hays Dubai office we have many great additional benefits alongside our attractive salary schemes. We have a flexible ‘Work from Home’ benefits Free breakfast on Fridays as well as casual dress, weekly prizes & Quarterly lunches!

    Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide.

    Our Middle East office was founded in December 2005, headquartered in Dubai UAE. We deal with clients in the UAE, Qatar, Oman, Bahrain, Saudi Arabia, and other key areas in the region. Our consultants sector-specific knowledge and unique understanding of the local market allows us to offer an exceptional level of service across all divisions.

    We currently recruit for roles in the following sectors: Accounting & Finance, Architecture, Banking, Construction & Property, Engineering, Healthcare, Human Resources, Information Technology, Logistics, Legal, Office Support, Oil & Gas, Life Sciences, Supply Chain & Procurement, and Sales & Marketing.

    As part of our continuing expansion, we have opened a dedicated Abu Dhabi desk to further assist with our client needs across the region. More