Aurelia Butler

Employment:

Full Time

The Company: Fast Telco Subsidiary of Ooredoo The Role: Provide superior customer service by handling and resolving technical customer complaints / issues that have been escalated to them by the Customer Care Inbound team, FT Hotline, by management, by Retail Store staff, by Sales and dealers, Provide 1st level support and technical assistance for incoming queries and issues related to B2C FT customers. Key Accountabilities & Activities: – Handle and resolve customer complaints and technical problems experienced by customers across the range of Company products and services, by efficiently following set procedures and maintaining a high level of excellent customer service. – Receive calls from the 121 Hotline from Retail Stores and dealers. – Handle and resolve customer complaints and technical problems across the range of Company products and services, experienced by customers who have been directed to the F2F Help Desk from Retail Store staff. – Handle and resolve complaints by visiting customer premises and performing trouble shooting activities and collect payments where applicable. – Respond to email complaints, information for promotions, invitations and other key events from Retail Stores, dealers, other departments within Ooredoo and direct from customers. – Receive Trouble Ticket requests through the Call Centre, through the F2F Help Desk, and from the Sales Support team. Handle payment transactions from customers who wish to pay their bills and top up credit on mobile phone. – Describe and escalate problems through the Customer Care systems. – Investigate complaints through the various relevant internal systems and applications (BSCS/CRM/ Funtech service, MPOS, VAD and others) – Liaise between Technology and the customer when an issue needs to be escalated for investigation and resolution. – Providing training for BSCS, CRM, WMNET provision for new and existing Retail Store, Customer Care and Sales staff. – Gather customer information from various areas within the Company, such as Technology, Call Monitoring, and Finance etc.) as required and investigate the facts, under supervision from the Team Leader, when there is a customer complaint and/or a legal issue concerning customers and the Customer’s Call Centre services and liaise with the Legal Department accordingly. – Follow up on escalated TT’s with other departments like tech, finance, marketing, sales, CC. – Provide efficient support for B2C customers over the phone with to first call resolution KPI. – Escalate non-resolved cases to concerned departments as per Interaction Center procedures. – Follow-up on progress of complaints settlement with departments involved, and ensure regular information is shared with customers. – Identify and escalate situations requiring urgent attention to shift leader or supervisor. – Get the customer confirmation before closing any trouble ticket and provide proper conclusion on remedy system. – Adhere to Interaction Center KPIs and defined service levels sat on employee yearly objectives. – Respond to email messages for customers seeking help and contact them if required. – Step-by-Step configuration for customer devices. – Troubleshooting customer last mile and access equipment related to DSL and GPON subscriptions. – Troubleshooting Wi-Fi issues of customers CPEs. – Ensure customers subscribed speeds are matching service subscription defined in Company CRM. – Execute additional configuration as per customer request within customer subscription bundle and eligibility. – Detect and report issues that appear to impact large numbers of customers in early stages. – Complete daily reports, that reflects the number and type of received complains. – Act as a source for technical assistant and as a reference for other team members when needed. – Prepare various reports daily and as required including the Reconciliation Report (Daily income payment report), Agent Daily Activity Performance Report and Investigation Report and make recommendations as part of the CIP. – Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise. – Other duties as directed by supervisor or other superiors.

Requirements: – Network Experience covering basic routing and switching knowledge. – Experience with Wi-Fi networks configuration and Troubleshooting. – Proficiency in both English and Arabic languages. – Knowledge and experience of customer service practices and call Center processes. – Experience with DSL media troubleshooting and configuration. – Experience with GPON media troubleshooting and configuration Qualification: – Diploma/Bachelor degree in computer science, engineering or a related field. – Fresh graduated or have relevant experience. – A+ , MCSE , CCNA certificate (Preferred) Note: you will be required to attach the following: – Resume / cv

We are a leading international communications company delivering mobile, fixed, broadband internet, and corporate managed services tailored to the needs of consumers and businesses across markets in the Middle East, North Africa and Southeast Asia. As a community-focused company, we are guided by our vision of enriching peoples lives and our belief that we can stimulate human growth by leveraging communications to help people achieve their full potential.

Formerly known as Qtel Group, we have a customer base of 92.9 million and reported revenues of USD 9.3 billion in 2012. More

Employment:

Full Time

Line of ServiceAdvisoryIndustry/SectorTechnologySpecialismAdvisory – OtherManagement LevelAssociateJob Description & SummaryAbout the rolePwC is opening a new Technology & Innovation Center in Cairo that will deliver high quality technology solutions to consulting Clients across the globe. The Centre will provide a broad suite of skills and services to our clients, ranging from Packaged Applications such as SAP & Oracle, to Cloud services utilising AWS, Azure and Google, as well as expanding our existing Managed Services capabilities.  The center is looking to expand rapidly and we are looking for enthusiastic self-starters with a passion for technology and client delivery to help shape and form this new venture.  We are seeking to recruit Oracle Technical Consultants to join our team in Cairo.  The successful candidate will have a minimum of 1 full lifecycle implementation projects working in a technical/architecture capacity. They will have implementation experience in at least 1 Oracle ERP and Cloud SaaS based Oracle applications. Candidates may also be recent University Graduates in a relevant discipline such as Computer Science or Cloud technologies, with an interest and aptitude for Architecture and understanding detailed technical concepts such as Integration and Data Migration.   You will be part of a team that reports to the Service Delivery Director and will be an integral part of the team based in Cairo, as well as those delivering client transformation programmes across the PwC Global Network, including the UK, Germany and Middle East.   As an Oracle Technical  Consultant, you will play a key role in the following areas:- Supporting the developing the Technical Solution Design for the technical solution underpinning the functional configuration, including integration and data migration – Supporting the development of the Technical Integration Strategy for the products being deployed and any upstream or downstream systems – Supporting the development of the Data Migration strategy for all data being loaded into or provisioned from the Oracle products – Supporting the development of the Detailed Technical design, including SaaS tenants, integration and data migration tools, connectivity, security and IDAM. Role Requirements:- Experience in working with enterprise/ERP class systems OR – University Graduate with relevant qualifications in related fields such as Computer Science or Cloud Computing – Open minded seeking for innovative solutions – Self-Starter Attitude

Essential skills & attributes:- Understanding of Integration technologies such as Oracle Integration Cloud (OIC) – Experience of or understanding in using enterprise data migration and ETL tools such as Informatica and Mulesoft – Understanding of technical infrastructure concepts and technology such as networking, storage, data replication etc. – Ability to work independently, and as part of a team – Commitment to personal development in relevant skills – Strong troubleshooting and problem solving skills – Strong written, oral and presentation skills – Relationship building skills Education- University Degree

At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More

Employment:

Full Time

Line of ServiceInternal Firm ServicesSpecialismIFS – Human Capital (HC)Management LevelManagerJob Description & SummaryA career within PwC Internal Firm Services – HC will provide you with the opportunity to help drive and deliver our strategic and key projects to enhance our services efficiency and effectiveness across our platformsProject management background preferred within an enterprise HC/Support function able to:- Engage with key stakeholders to scope key needs- Charter and initiate projects business cases- Lead and plan efforts needed to land on an approved and aligned project plan- Manage and control assigned work, teams, and schedules to deliver outcomes- Prepare and present periodic project progress reporting- Scope, detail and design technology solutions and end-to-end BP workflows- Detail business, technical and functional requirements in BRDs- Compile and manage RFIs and RFPs end to end- Compile and manage vendor contracts and delivery end to end- Manage projects financials and resource budgeting with proper reporting

Required Experience- 10 years of solid experience in planning and delivering key projects within an enterprise organization

At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More

Employment:

Full Time

• Responsible for working with clients and their advisors from all over the word in advising on UAE company formation and coordinating the incorporation process with the jurisdictional authorities.• Assisting clients in choosing the most suitable business environment within jurisdictions in UAE, and subsequently supporting clients with administrative work and application process.• Conducting meetings with the local banks to understand the regulations, requirements and procedures for bank account opening, and also to understand the offerings of each bank.• Assisting clients with bank account facilitation (corporate and personal) with commercial and investment banks in UAE, and internationally.• Constantly developing and managing the strategies used to deliver and maintain strong client experiences, and ensure that excellent client services are being delivered at all times. • Assisting clients with ongoing maintenance of company, including visa arrangements, coordinating with our associates to arrange accounting and auditing, and other bespoke services.• Religiously follow up on proposals to potential clients, to bring prospect to fruition. • Identify sales leads, pitch goods or services to new clients and associates, and maintain a good working relationship with new contacts. • Assisting with the development of marketing literature and business development campaigns.• Responsible for managing her/his client portfolio and addressing all of her/his client’s needs in relation to our services.

• The ability to carefully listen to the client, understand their problems and associate those problems with the firm’s products and services. • A deep understanding of structuring companies across UAE jurisdictions (e.g. free zones, offshore, LLC) or the ability to learn quickly. This is the basis of the job.• Ability to process information and be able to present in a simple format in order to be understood by clients with potentially little knowledge on the subject matter.• Strong passion and experience in advisory and consulting• Ability to cross sell and upsell the firms’ other products services • Good organizational and project management skills.• Good client relationship skills with a lot of patience and grace.• Client oriented, experienced dealing and interacting with clients face to face, via email and over the phone.• Good communication skills (both written and verbal). Essential• Must have Bachelor degree in Finance, Commerce, Business, Accounting, Legal, Paralegal or similar.• Excellent command of the English language both verbally and written, especially in business writing. • Candidates with Corporate Services experience will be given preference. Desirable• Additional languages are highly valued especially Russian.

Alpadis is an independent and privately-owned group, founded in Switzerland in 2005, by a small team of seasoned experts in wealth planning.

True to our roots, we have carried the Swiss quality label across various Asian jurisdictions, whilst ensuring consistent high-quality services and enhanced cross-border capabilities for our international clients.

We are a truly independent fiduciary services provider. We choose the best specialists to work hand in hand to maximise your success and our services.

We work closely with corporate clients, entrepreneurs, business owners, High Net Worth Individuals (HNWIs) and their family offices, who consult us for our expertise, credibility and ultimately, out of trust.

We pride ourselves on upholding the highest standards of professionalism, conduct and ethics across all jurisdictions in which we operate, and all the different services we offer.

Our specialists consist of Certified Public Accountants, Company Secretaries, Lawyers and Tax Advisers, many of whom are members of national and international professional bodies. More

Employment:

Full Time

Line of ServiceInternal Firm ServicesIndustry/SectorNot ApplicableSpecialismIFS – Internal Firm Services – OtherManagement LevelAssociateJob Description & SummaryA career in our Human Resources, within Internal Firm Services, will provide you with the opportunity to make a difference at PwC by helping to fully leverage the skills and talents of all our people. You’ll focus on helping the local offices in driving the Firm’s people strategy, creating a unique people experience for each individual, and supporting our Firm wide values by working with the core competencies that measure and drive individual and Firm wide success in the marketplace.Our Human Resources teams support initiatives and programmes including, customer support, business operations, data and analytics, technology systems, recruitment services and on-boarding, workforce mobility, contingent workforce, and people and programmes support.Responsibilities:- Coordination for Partnership hiring; understanding the needs of the business and managing multiple deadlines when it comes to partnership hiring, updating key data on time, utilizing multiple tools available to organize and streamline recruitment operations for the team (Google sheets, Excel, PowerBI, Workday etc.)- Ensuring partner information is up to date on the internal system throughout the process and managing the interview feedback process for interviewers on the system- Strategic Projects: working closely with the partnership & investment team to work on initiatives related to new processes, stakeholder management, team upskilling etc.- Data management: updating partner investments and candidate information on team trackers and the internal applicant tracking system ensuring they are fit for daily stakeholder updates- Ensure cost efficient options are explored by maximizing utilization of tools and automation available to us and hence saving man-hours- Deliver high quality data and reporting of recruitment progression to key stakeholders and supports the recruitment team with efficient ways of managing recruitment administrative tasks

Overall Experience & Skills:- 4+ years of recruitment or recruitment coordination experience is essential in an environment involving senior executives & stakeholders- Knowledge of HR best practices and processes – Previous HR generalist experience with understanding of the employee lifecycle, including recruitment and onboarding would be preferable- Excellent interpersonal and communication skills – Strong customer service orientation with ability to use patience and diplomacy to handle issues- Fluency in spoken and written English is essential- Excellent interpersonal, report writing and verbal communication skills- Bachelor’s Degree in Human Resources or Business Administration preferred

At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More

Employment:

Full Time

Partners with customers, sales, engineering and product teams to design, demonstrate and deploy Oracle Cloud architectures that address customer business problems. Drives Oracle Cloud customer consumption by accelerating the adoption of Oracle cloud services including discovery, design and deployment.Responsible for participating in customer engagements to collaboratively design and implement solutions. May work directly with customers to gather requirements, develop architectures and translates business needs into solutions. Implements solutions and ensures successful deployments through code development and scripting. Displays product/application understanding through more customized presentation demonstrations to customers and at conferences and events. Supports customer from Proof of Concept (POC) through production deployment of services via resource configuration, planning, and customer education/training. Creates and distributes technical assets (white papers, solution code, blog posts, and video demonstrations). Serves as a technical point of contact for customers and sales on technical cloud solutions and customer success. Further builds business and technical acumen.

Minimum qualifications include: 5 years experience with computer applications and tools required. Ability to travel 25% international and domestic. Preferred but not required qualifications include: Bachelor of Science-level university degree in Computer Science, Math, Engineering from accredited university; and/or relevant 5 years technical experience. Expertise in system and application design; Written and verbal communication and interpersonal skills; Needs analysis, positioning, and business justification; Solving technical problems with customers in technical environments.As part of Oracle’s employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

Oracle offers an integrated array of applications, databases, servers, storage, and cloud technologies to empower modern business. For most companies, flexibility is critical. Oracle provides a wide choice of software, systems, and cloud deployment models – including public, on-premises, and hybrid clouds – to ensure that technology flexes to the unique needs of a business.

Oracle Cloud is a complete, integrated stack of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical agility across the enterprise, connects people to information for clearer insights, and fosters efficiency through simplified workflows.

More than 420,000 customers across 145 countries have harnessed Oracle technology to accelerate their digital transformation. More

Employment:

Full Time

We enhance performance through creating risk-enabled organizations and help clients identify important risks, design frameworks to manage them and improve the effectiveness and efficiency of risk management. As a risk professional, you will be addressing client issues and transformations relating to Enterprise Risk Management (covering both business and IT risk), Program Risk Management, process and controls design and effectiveness, and Governance, Risk and Compliance (GRC) implementations. Our solutions can be used by our clients to build confidence and trust with their customers, the overall market and when required by regulation or contract. We will support you with career-long training and coaching to develop your skills to enable you to lead our clients’ transformations. As EY is a global leading service provider in this space, you will be working with the best of the best in a collaborative environment. Your key responsibilities This is a role where no two days are the same – so you’ll find yourself taking on plenty of new responsibilities as you go. You will be responsible for managing multiple client engagement teams at an executive level within the practice and the firm. You’ll work alongside clients and colleagues, delivering our solutions and contributing to growing our business and developing our people. If you’re flexible and ready to adapt to a constantly changing environment, there’s no better place to develop your skills. Since you’ll be working directly with clients, some travel will be required. Below are examples of expectations from your grade: – Effectively manage and motivate client engagement teams with diverse skills and backgrounds. – Consistently deliver quality client services and manage expectations of client service delivery – Monitor progress, manage risk, and ensure key stakeholders are kept informed about progress and expected outcomes – Stay abreast of current business and industry trends relevant to the client’s business – Develop and maintain long-term relationships and networks with clients and internal EY stakeholders – Demonstrate deep technical capabilities and professional knowledge – Possess in depth business acumen and demonstrate ability to quickly assimilate to new knowledge – Remain current on new developments in consulting services capabilities and industry knowledge

Skills and attributes for success – Strong analytical, interpersonal, communication, writing and presentation skills – Leadership, teamwork, and client service skills – Demonstrates integrity, values, principles, and work ethic To qualify for the role, you must have – A bachelor’s or master’s degree in Accountancy, Business, Risk Management, Information Management Systems, Industrial engineering, or other related discipline – A minimum of 6 years of experience working as an IA auditor or Risk/Compliance consultant for a public accounting firm, a professional services firm, or within industry – Experience within the Real Estate, Hospitality and / or Construction sector is preferred – Hands on experience – Bilingual and proficient in both Arabic and English – Proficiency with Microsoft Excel, Access, Word, and PowerPoint – Willingness to travel outside of their assigned office location as the need arises (specifically to KSA) – Strong data analytical skills are required – Professional certifications such as: Certified Public Accountant (CPA), Certified Internal Auditor (CIA), Certified Fraud Examiner (CFE), Governance, Risk, Compliance professional (GRCP), Professional Risk Manager (PRMIA), Certification in Risk Management Assurance (CRMA), PMP What we look for Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization. What we offer We offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer: – Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. – Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. – Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. – Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It’s yours to build. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issue.

EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available on our site.

The MENA practice of EY has been operating in the region since 1923. For over 95 years, we have grown to over 7,500 people united across 21 offices and 16 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region More