Employment:
Full Time
Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.
Your Role and Responsibilities
Join IBM TSS team and help our clients all over the world, we are looking for an enthusiastic & technical savvy person to work with us to help solve our clients technical puzzles, if you have strong client management and communication skills along with experience in the support field then this could be the role for you.
We work with a wide variety of customers providing triage services for different products, you will be involved in supporting our clients by taking ownership of their cases and ensuring that the cases are triaged correctly and progressed in timely fashion
Required Technical and Professional Expertise
– Language: Must be fluent in English
– Strong communication skills
– Strong soft-skills and customer management techniques
– 2-4 years’ experience in customer support field
Preferred Technical and Professional Expertise
– Strong knowledge in Oracle products
– Project management skills
For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region’s technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.
Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.
Reinvention is a keyword in the company’s history and, today, IBM is much more than a “hardware, software, services” company. IBM is now emerging as a cognitive solutions and cloud platform company.
Source: Job Posting - gulftalent.com
