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    Tax & Legal Services – Tax – ITS / M&A – Director | PricewaterhouseCoopers

    Employment:

    Full Time

    Line of ServiceTaxSpecialismInternational Tax ServicesManagement LevelDirectorJob Description & SummaryA career within International Tax Services will provide you with the opportunity to help PwC address their cross border tax needs both locally and globally by managing their global tax rates, finding areas of cost reduction, and responding to inquiries from regulatory authorities. You’ll gain a global perspective and an awareness of tax issues stemming from changes to evolving business structures and geographic expansions.Our International Tax Services Generalist – Practice Support team advises PwC on tax laws and reporting, legislation and planning strategies based on the geography and jurisdiction. You’ll be assisting our team with local tax laws, reporting requirements, statutory filings, corporate strategy, transfer pricing and indirect tax and other international taxation needs.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

    As a Director, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:- Support team to disrupt, improve and evolve ways of working when necessary.- Arrange and sponsor appropriate assignments and experiences to help people realise their potential and support their long-term aspirations.- Identify gaps in the market and spot opportunities to create value propositions.- Look for opportunities to scale efficiencies and new ways of working across multiple projects and environments.- Create an environment where people and technology thrive together to accomplish more than they could apart.- Promote and encourage others to value difference when working in diverse teams.- Drive and take ownership for developing connections that help deliver what is best for our people and stakeholders.- Influence and facilitate the creation of long-term relationships which add value to the firm.- Uphold the firm’s code of ethics and business conduct.

    At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

    We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

    PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

    We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

    If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More

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    Company Set Up Specialist – Client Services Administrator | Tamimi Consulting

    Employment:

    Full Time

    Job Title: Client Services AdministratorJob Description:To provide high quality management and business consulting services to our local and international clients in setting up their businesses in the UAE, as well as to coordinate and handle their administrative and operational requirements post establishment and throughout their operational cycle. Client Services Administrator is required to provide effective and proactive support to our new and existing clients with an aim to offer excellent service and assistance in a result-oriented approach.Responsibilities:• Company incorporation in all free zones and jurisdictions under the Ministry of Economy in UAE (Free Zone Establishment, LLC, IBC, Sole Establishment, Branch Incorporation, etc.)• License renewal of companies incorporated by us, as well as new customers who require such services from us.• To manage and coordinate the overall process of company incorporation and license renewal of our Clients.• To prepare and manage the client account opening documentation and forms, registers, and other relevant Company files.• To liaise on a daily basis with the relevant Authorities including but not limited to Government and Free Zone Authorities, Ministerial Departments, Free Zone Customer Services, Agencies, Law Firms, Courts, Public Notaries, Consulates, Embassies, Customs Authorities, Typing Centers, Chambers, Municipalities, Translators, and similar 3rd parties.• To liaise on a daily basis with the Clients and our Company PRO and Accounts functions (or external functions such as courier, typing center, local sponsor, etc.) for managing the operational and administrative requirements of the incorporation process or other services provided to our Clients.• To coordinate and manage the routine correspondence of the existing Clients daily on various subjects as/when required.• To correspond with new clients to provide correct and up-to date information about possible options for setting up their companies in the UAE with respect to their areas of business interest, planned investment and inquiry. • Proposing applicable alternatives that suit to their purpose of incorporating their company. • To ensure that most suitable and cost-effective options are offered to our Clients, in line with their requirements and Company policies/procedures where a technical competency is demonstrated to the Clients in comparing different jurisdictions and company structures.• To offer and promote Company services to potential Clients and maintain a professional relationship with them, as well as with our business partners, solution service providers and associates in UAE, Middle East, Europe, and other locations. • To manage the key relationships with key Clients and develop them further.• To follow-up and coordinate post setup services such as corporate bank account opening, accounting, bookkeeping, financial auditing, monthly services, immigration and visa (tourist, visit, employment, residence) related services, office administration services and so on.• To conduct due diligence on new and existing Clients as/when required. To follow and execute KYC and other relevant compliance procedures of 3rd parties, banks, and jurisdictional authorities.• To create and administer multiple accounts at the Authority and/or Governmental organizations online portals and electronic systems and applications.• Tocreateanaccountforallourclientswhoobtainourservices.Toensurethatallinformation and documentation updated in our systems and files are up to date, accurate and complete. To maintain the validity of the accounts and information recorded, as well as security of the private and confidential information of the Clients available to us.• To develop a competency and understanding of the rules, regulations and practices applicable in the UAE related to the tasks and responsibilities undertaken.• To maintain an up-to date and complete hard copy and soft copy of all documents related to tasks daily and support operational and archival purposes.• To manage clients inquiries and communicate with the compliance with the Company- mail correspondence policies.• Tomanagethetasksassignedeffectivelyandcourteously,inlinewiththeCompanypolicies and procedures.• To maintain a high level of confidentiality always with respect to Clients and Company documents, files, data, officers, staff, procedures, policies, and know-how.

    Min. Requirements:• Candidate must have excellent command of verbal and written English.• Knowledge of Turkish or Arabic or any European language will be a preference in selection of the candidate.• Shall have excellent command on IT literature, MS office applications and professional corresponding via e-mail (MS Outlook).• Must have a minimum of bachelor’s degree, preferably in the field of Business Administration,• Management, Business Studies, Law, and similar. Higher degree (i.e. MBA) certification will be a preference in selection of the candidate.• Must be residing in the UAE for the past 2 years at least continuously.• Shall be proactive and dynamic. Be able to work both under set guidelines, targets, pressure, as well as in a self-driven mode.• Experience in a consulting firm or similar field for a min. of 2 years is a must.• Work experience of min 5 years, min. 2 years of which must be in UAE.• Must be resident in Dubai, no other Emirates acceptable.

    Tamimi Consulting is a leading cross border advisory firm, assisting clients to grow beyond borders with a focus on Gulf Countries, Middle East, East Africa, Europe UK since 2010.

    Our consulting services cover management and business consultancy, business set up, accounting and financial services, administrative services, strategic marketing, business development and international trade in a wide range of industries and different business sectors. More

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    Senior Associate – Resource Management Operations | PricewaterhouseCoopers

    Employment:

    Full Time

    Line of ServiceIndustry/SectorSpecialismManagement LevelSenior AssociateJob Description & SummaryReporting to the Resource Management (RM) Lead, you will support the Middle East Consulting Practice. You will play a pivotal role in supporting the implementation, delivery and operationalization of RM services, along with the ongoing development and management of the Foundation for the Future (FftF) Consulting Graduate Programme. This is a people focused role founded on effective working relationships with all key stakeholders, while supporting the firm’s people agenda. The RM team ensures we have the right people in the right place at the right time to best support our clients.Role Responsibilities:-  Support the RM (Resource Management) Lead with the delivery of the FftF (Fit for the Future) programme – including responsibility for day to day resourcing – Plan and execute cyclical activities within the FftF (Fit for the Future) programme – eg Career Coach allocation, Career Roundtables, promotion process – Provide guidance and support to FftF Career Coaches, associates and relevant stakeholders. – Plan, coordinate and implement RM (workforce planning / deployment / talent management) activity to support the overall Consulting business objectives and RM strategy. – Act as the main point of contact for all day to day deployment and query resolution.  Demonstrate a solid understanding and knowledge of the ME Consulting Practice and its various client service offerings across all offices. – Ensure business and client needs are delivered in an efficient manner by optimising allocation of work and deployment of staff. Maximise profitability in conjunction with personal development plans and individuals’ well-being. – Be proactive in relation to the supply and demand challenges of the local and regional business i.e. busy periods, recurring business, urgent client needs etc. – Drive, engage and promote the use of the key resourcing system TalentLink within the Consulting business in order to forecast and track capacity, forward plan for business pipeline and manage skills and capabilities within the business. – Produce and distribute Management Information (MI) for consulting practice (e.g. graphs, analytical data, trends, monthly and yearly comparisons). – Review and analyse the MI / reports highlighting BU trends and any risks/exceptions and making deployment decisions based on the data.

    – Work with the Finance, Operations and HC Teams to understand headcount and engagement budgeting to enable effective local deployment and to plan accordingly. – Challenge the Consulting business’ protocols if and when impacting teams operational effectiveness i.e. completion of TalentLink maintenance / timesheets, accuracy of time recording etc. – Build effective working relationships with other functions such as Human Capital (HC), Finance, Learning & Development etc and leverage these relationships to ensure RM objectives are met. – Be available to support with any project work outside of RM as required   –  Previous work experience is preferable, within professional services or a large corporate environment, this could include; workforce planning/ resourcing recruitment, project management, human resources, operations- Preferred experience successfully maintaining staff deployment through resource management/allocation technology e.g. Retain, TalentLink or similar- Proven work experience of prioritization / conflict resolution, with the ability to manage complex conflicts between numerous parties in a fast changing environment   – Ability to build trusted relationships quickly- Strong relationship and stakeholder management experience; ability to interact with people at all levels and from different cultural backgrounds- Ability in influencing, challenging and negotiating effectively- Strong Excel skills (pivots / graphs / data analysis) are essential         

    At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

    We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

    PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

    We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

    If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More

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    Software Development Engineer III (Level 6) | Amazon.ae

    Employment:

    Full Time

    Job SummaryMENA Tech focuses on building innovative solutions for expanding Amazon business in UAE, Saudi Arabia, and Egypt. We are looking for a passionate, hard-working, and talented Senior Software Development Engineer who can build innovative & mission critical system software applications, and tools. You will have an enormous opportunity to make a large impact on the design, architecture, and development of consumer products. You will be responsible for delivery and support of large-scale, multi-tiered, distributed software applications and tools.Responsibilities- Ability to design and code right solutions starting with broadly defined problems.- Drive best practices and engineering excellence.- Work with other team members to develop the architecture and design of new and current systems.- Work in an agile environment to deliver high quality software.- As a senior engineer, you will be expected to mentor others on the team and raise the bar on high level design. You will be expected to convert business goals into tech solutions.

    Basic Qualifications- Strong system design and software architecture skills.- Strong, object-oriented design and coding skills (C/C++ and/or Java preferably on a UNIX or Linux platform)- Knowledge of Perl or other scripting languages a plus- Experience with distributed (multi-tiered) systems, algorithms, and relational databases- Experience in optimization mathematics (linear programming, nonlinear optimization)- Ability to effectively articulate technical challenges and solutions- Deal well with ambiguous/undefined problems; ability to think abstractly- Experience with Spring MVC- Proficiency with HTTP Protocol, REST, XML, J2EE, JavaScript, and AJAXPreferred Qualifications- Experience with AI or Machine Learning- Past experience working in a large organization where you drove high-level design and architectural decisions- Experience developing on Unix/Linux

    Amazon.ae, formerly Souq.com, is an English-Arabic language e-commerce platform, owned by Amazon, Inc. It is the largest e-commerce platform in the Arab world. On March 28, 2017, Amazon.com Inc. confirmed it would be acquiring Souq.com for $580 million. On May 1, 2019, Souq.com became known as Amazon.ae. More

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    Manager / Senior Manager, Audit Valuation Specialist | Ernst & Young

    Employment:

    Full Time

    From small businesses to some of the world’s best-known brands, our clients count on reliable financial statements, information, and processes to inform their on-going strategies. More than ever, business is about interpreting and reacting to complex data – and our clients look to us for advice and services they can trust every time. You will use your professional skills and experience to make it happen across a broad range of industries and responsibilities. Our tailored external audit services help build trust and confidence through transparency, clarity and consistency. We are 79,000+ professionals based worldwide across 150 countries. Audit services involve reporting on the fairness in all material respects with which a client’s audited financial statements are presented, in conformity with the applicable financial reporting framework. The opportunity We are expanding our audit valuation and impairment practice in the MENA region ( UAE, Saudi Arabia, Jordan, Lebanon & Egypt) and looking for talented professionals with a background in financial valuation, modelling, analytics and impairment reviews to assess and provide value and insight to our client portfolio. This role provides substantial potential for growth and learning, given the business agenda and focus to induct and develop the Audit Support Specialist hub across the region. Your key responsibilities As an executive of the Audit Specialist Support Hub, you will spend your day working as a member of MENA audit teams advising, coaching and challenging your colleagues on various valuation estimates and assumptions, including assessing appropriateness of the valuation techniques and methodology used to develop those estimates and assumption. You will understand the key business drivers, co-developing our approach with the client and your audit colleagues, agreeing value techniques and methodology, and providing value to the client through insights, factual conclusions, and advice. As an Audit Valuation Specialist lead, you will manage a team to assist in the audit procedures over the measurement of valuation accounting estimates. This will include developing an independent point estimate or range, testing the client’s process for developing the estimate and evaluating the work of management’s specialist to determine how and whether it can be used as audit evidence (and to assist with the design and execution of any additional procedures) You will plan, prepare, and review deliverables in various forms including excel data books, written reports, presentations, and discussions with the client. Your role as a leader will be fundamental in establishing a positive working and learning culture, excellent communication within the team and a collaborative and open relationship with your audit colleagues. As an EY leader you will provide coaching to your team and colleagues , and participate in regular feedback cycles.

    Skills and attributes for success – For this role it is essential to deliver and assess the situation and solution strategically. In addition, as it is a new team supporting MENA audit engagements, we are looking for talented professionals with strong communication and leadership skills to drive the team and regional agenda. To qualify for the role, you must have – Bachelor’s degree in the field of accounting & financial management – Minimum of seven years of work experience in financial consulting, with a specific focus in financial valuation – Valuation and modelling experience in the various sectors. As a minimum, it is expected you should have performed multiple business valuations (DCF/Guideline Public Companies Method and Precedent Transactions methods) and purchase price allocations, developed complex financial models (including debt financing), prepared feasibility studies and supported on the review of multiple 3rd party appraisal reports. – In-depth understanding of complex valuation fundamentals [discounts & premiums, option pricing models, PWERM, intangible asset valuation], and experience in market assessment, market sizing and supply-demand gaps analysis – Strong excel skills to design, test and build valuation models – Knowledge in IFRS and managing complex audit engagements – Experienced in analytics, including data collection, reconciliations and classification – Compliance with and understanding of regulatory requirements – Flexibility to travel across the MENA region based on client engagements Ideally, you’ll also have – Previous valuation and modelling experience in a professional services/Big 4 or similar environment – Understanding of the broader GCC/MENA market – Ability to Identify and address indicators of possible management bias towards accounting valuation estimates . – Exercise professional skepticism when verifying valuation estimates and assumptions because of their inherent nature . What we look for We are interested in entrepreneurs who have the confidence to develop and promote a brand-new strategic vision both internally and externally. You will be business savvy with a passion for innovation as well as the motivation to create your own EY journey. What we offer We offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer: – Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next . – Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way . – Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs . – Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs . If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It’s yours to build. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

    EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

    EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available on our site.

    The MENA practice of EY has been operating in the region since 1923. For over 95 years, we have grown to over 7,500 people united across 21 offices and 16 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region More

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    Senior Front-End Developer – Remote (React/Angular/Vue.js) | Michael Page

    Employment:

    Full Time

    As a Senior Front-End Developer, you will be responsible for conducting user research, creating wireframes and designs, and ultimately aligning user behaviour to actions that drive results.Client DetailsA successful, young and dynamic tech organisation going through exciting developments and investing heavily in new age technologies and talent to disrupt their industry.Description* Translate user behavior and research into actionable data.* Create concepts, wireframes, and mockups that lead to intuitive user experiences.* Design and create mockups and user journeys for a wide range of devices including mobile.* Strategically create new features and functionality based on user stories and behavior.* Determining the structure and design of webpages* Rapid design and testing methodology.* Ability to clearly communicate research and design ideas to rest of the team and upper management.* Experience in suing UX design and design system solutions.* Ability to work on Story Books to create design system templates.* Experience with Figma for designing solutions.* Confidence and Experience in, CSS, HTML5, JavaScript and REACT JS.* Confidence in CI/CD & DevOps using G IT.* Confidence in using containers such as Docker.* Perform all other duties assigned by line manager.* Manage team of Front-End developers and break down the tasks for them.Job Offer* Opportunity to work in a growing organisation for high-profile clients across Oman and the GCC.* Substantial potential for growth and personal development in a youthful, innovative organisation.

    * Minimum BSc. in computer programming, computer science or similar related fields.* Minimum 3 years of experience in JavaScript libraries.* Experience in UI/UX designing or a similar role.* Strong experience with front end frameworks like React/Angular/Vue.js.* Portfolio of design projects and knowledge of design software’s like Illustrator and Photoshop.

    Michael Page is one of the world’s leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

    The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

    Finance & Accounting
    Banking & Financial Services
    Procurement
    Property & Construction
    Engineering & Supply Chain
    Oil & Gas Technical and Engineering
    Human Resources
    Sales
    Marketing
    Technology
    Secretarial
    Executive Search
    Legal

    The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide. More

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    Senior Backend Developer – Remote (Python/Go/.Net Core) | Michael Page

    Employment:

    Full Time

    As a Senior Back-End Developer, you will be responsible to create, code, and improve the server, server-side applications, and databases that, when combined with front-end codes, help create a functional, seamless experience for the end-user.Client DetailsA successful, young and dynamic tech organisation going through exciting developments and investing heavily in new age technologies and talent to disrupt their industry.Description* Compile and analyze data, processes, and codes to troubleshoot problems and identify areas for improvement.* Collaborate with the front-end developers and other team members to establish objectives and design more functional, cohesive codes to enhance the user experience.* Develop ideas for new programs, products, or features by monitoring industry developments and trends.* Record data and report it to proper parties, such as clients or leadership.* Participate in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.* Taking lead on projects, as needed.Job Offer* Opportunity to work in a growing organisation for high-profile clients across Oman and the GCC.* Substantial potential for growth and personal development in a youthful, innovative organisation.

    * Minimum BSc. in computer programming, computer science or similar related fields.* Minimum 3 years of backend development experience in Python or Go or .NET Core.* Strong grasp of container theories and practices Docker and Kubernetes* Strong understanding of the web development cycle and programming techniques and tools.* Proficient in use of authentication libraries such as KeyCloack, error monitoring tools such as Sentry and code versioning tools, such as G IT.* Strong knowledge of integration of multiple data sources and databases into on system using REST webservices.* Proficient understanding of API Design and OWASP Security principles.

    Michael Page is one of the world’s leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

    The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

    Finance & Accounting
    Banking & Financial Services
    Procurement
    Property & Construction
    Engineering & Supply Chain
    Oil & Gas Technical and Engineering
    Human Resources
    Sales
    Marketing
    Technology
    Secretarial
    Executive Search
    Legal

    The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide. More

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    Tech Majilis Expert | PricewaterhouseCoopers

    Employment:

    Full Time

    Line of ServiceInternal Firm ServicesSpecialismIFS – Information Technology (IT)Management LevelSenior AssociateJob Description & SummaryA career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support clients core business functions by deploying applications that enable their people to work more efficiently and deliver the highest levels of service to our clients. Our Information Technology Generalist – Client Services team focuses on managing the design and implementation of technology infrastructure for our clients, developing and enhancing client applications, and providing technology tools that help create a competitive advantage for clients to drive strategic business growth.Our Firm Established in the region for 40 years, PwC has more than 6,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates. We have an unparalleled range of expert capabilities from Strategy, through Advisory and Consulting to Legal, Tax and Assurance Services, underpinned by the standout digital platform in the region. Our Mission One Firm: Transforming our region. Our purpose is to build trust in society and solve important problems. In an increasingly complex world, we help intricate systems function, adapt and evolve so they can benefit communities and society – whether they are capital markets, tax systems or the economic systems within which business and society exist. We help our clients to make informed decisions and operate effectively within them Our Values Creating value through diversity. Be yourself. Be different. At PwC, we respect and value differences. We know that when people from different backgrounds and with different points of view work together, we create the most value – for our clients, our people and society. As part of our commitment to individuality we are pleased to hear from candidates from diverse backgrounds, with a mixture of skills, capabilities and experience from the below Job Description. Job title : Customer Experience Champion Level SA Location Dubai, UAE Job Description & Summary : The Customer Experience Specialist will be responsible on a daily basis for the provision of insightful advice and friendly, hands-on technical support at the Next Generation Tech Majlis service located in the PwC office. The Tech Majlis service delivers a Next Generation Technology experience for the PwC employee. Primarily focussed around provision of customer centric support services, the Tech Majlis also provides a central location for IT engagement, education and innovation. This is a vital role and critical to the success of our growth and long-term scalability. Specific responsibilities include but are not limited to. RESPONSIBILITIES – Help foster positive customer and team relationships using a friendly and upbeat manner (Zen vibes). – Providing personalized and solution orientated customer service. – Ensuring all customer tickets are addressed and resolved in a timely manner, based on department and personal KPIs. – Creating and updating support tickets, including escalating them where needed. – Participate in cross functional teams on new technology introduction projects to ensure the site is prepared to deploy, educate and support the new solutions. – Helping to improve existing customer experience workflows and processes. – Drafting standard service agent responses. – Building out the KBs. – Assisting in the creation of training resources. – Helping other departments to build a center of excellence with other ad-hoc related tasks as needed per business objectives. – Adhere to all business policies and standards around security and compliance. – Provide candid feedback and suggestions for improvements to the Tech Majlis service. – Contribute to Tech Bytes and its ongoing development

    WHO ARE YOU- Genuine desire to help people resolve problems and get the information they need. – Superior communication skills, both written and spoken. – Ability to work under pressure, think on your feet. – Strong project management skills and the ability to keep multiple plates spinning. – An eye for detail, and for not letting things fall through the crack. – Ability to spot and articulate where there is room for process improvement. – Quick study and openness to always learning. – Collaborative, team player with a flexible approach and “no job too small” mentality. – Availability for varied hours.

    At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

    We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

    PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

    We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

    If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. More