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      Infrastructure & Security Architect – Banking Sector – GCC | NSI & Bluefin Talent

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      Employment: Full Time

      Role Description:• Responsible for designing the bank’s future infrastructure and security architecture, including providing strategic direction on infrastructure and security evolutions in the market.• Responsible for complete infrastructure, Network, and Security design, systems analysis, data center operation/ Cloud Operations, network & voice communication• Ensure that the future infrastructure and security solution complies with the industry best practices and the regulatory requirements.Key Responsibilities:• Develop and evangelize the overall infrastructure and security architectural perspective in line with the bank’s strategic infrastructure and security vision• Act as an expert for infrastructure teams in the plan, design, and delivery of IT solutions• Advise teams on IT technology standard requirements, methodology, and processes• Drive short & long term architecture strategy for the overall IT project portfolio for key business segments• Participate in proof of concepts to assist in defining technology direction and enabling business strategy• Develop enterprise standards to ensure compatibility and integration of multi-vendor platforms• Design and develop infrastructure blueprints for the implementation of new solutions• Responsible for impact analysis and design modifications to existing systems to support new solutions.• Develop specifications for interfaces from existing to new systems.• Find solution/reach consensus on architectural issues that emerge during product development• Help review other people’s work and ensure squad output is in harmony with overall technical direction• Analyze the business impact that certain technical choices may have• Continuously research emerging technologies and propose changes to the existing architecture• Evaluate project constraints to find alternatives, alleviate risks, and perform process re-engineering if required• Be the point of contact for architects in lower-grade roles

      • Bachelor’s degree in Computer Engineering or any related discipline• Master’s degree preferred• 5+ years of experience in infrastructure and security architecture of mid-sized companies• Specialization in architecting high-available infrastructure for digital banking in a regulated environment• Experienced with architecture management and governance• Experienced in an agile way of working• Strong knowledge of banking business processes• Deep knowledge and understanding of key IT infrastructure and security trends within financial institutions• Excellent command of English and preferably Arabic as well• Excellent C-Level communication skills, written and oral• Recommended obtained security certification (e.g. CEH, AWS/Azure, CISM, CompTIA, or CISSP)

      New Sourcing International (NSI) / Bluefin Talent have partnered so to offer a specialized recruitment solution within the Consulting and Financial services domains.
      Working together as a specialist search and selection agency, we concentrate on blue chip financial services and strategy / technology consulting organizations across Europe and the Middle East; focusing exclusively on Financial Services, IT and Risk. Being niche allows us to offer a premium search service, tailored to overcome the technically challenging nature of recruitment for the specialist functions that we work.
      We are dedicated to representing best of breed candidates in the region in our dedicated fields of employment. As such we are a leading outfit for placing ex-pats and internationally educated students in the region.
      Our biggest unique selling point, is that we are steered by a dedicated team of ex-financial services and industry professionals. This allows us to offer a level of candidate pre-screening for roles, which is largely anomalous to the recruitment profession. Our ability to bridge the technical knowledge gap typical recruiters encounter, coupled with a thorough delivery process allows us to drive consistently superior results for our clients sourcing requirements. Designed to provide a fast and efficient turnaround, we minimize the use of internal resources our clients spend vetting inadequate profiles, allowing them to quickly get back to focusing on their strategic goals.
      Our strength lies not only in the specialist nature of our firm, but also in the commitment we show towards our clients and candidates. We endeavour to build long-term relationships and recognise the crucial nature of communication throughout the recruitment process. Excellence, integrity, respect and transparency are cornerstone to the culture we promote. More

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      Quantitative Risk Expert CCP | Michael Page

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      Employment: Full Time

      Unique opportunity to be part of a team building the CCP model for the company and assess and challenge credit risk ratings from members to improve company performance.Client DetailsQuantitative Risk Expert CCP / Financial Services / RiyadhAmbitious, international client with many opportunities. They are a young company started in 2018 and part of the Vision 2030 strategy of the Kingdom. In particular the establishment and operation is one of the key initiatives in the Financial Sector Development Program 2020 (FSDP).In addition, it is an important component in the future market infrastructure to enhance market efficiency, and a required step for the Saudi market expansion to new products and services.The company will contribute to reduce the Post-Trade risks, provide a centralized counterparty risk management, and develop clearing services in accordance with best international risk management practices to align with advanced global capital markets, which in turn will attract investors to the market.Their goal is to improve the integrity of the market by introducing new mechanisms to guarantee the settlement of the trades ensuring the settlement is complete and that all parties meet their obligations when settling trades in the market. This will further strengthen the current market infrastructure and increase its operational efficiency.DescriptionQuantitative Risk Expert CCP / Financial ServicesDaily Operations:* Carry out daily operations assigned for the Department to comply with the CCP’s standards* Prepare timely and accurate Department reports to meet the requirements, objectives, and standards of the CCP and the Department* Ensure the satisfaction of internal and external customers to address their needs in a courteous and timely manner* Testing and feedback on proposed developments on risk system and enhancement projects,Risk Management Key Accountabilities:* Provide quantitative analysis and recommendations on request from head of risk management* Setting and maintenance of risk parameters in order to follow the risk policy of the company* First level of escalation from risk operations for customers not fulfilling their obligations toward the CCP* Support business development and other business related or regulatory changes with risk assessment and impact analysis* Market and clearing members monitoring* Perform or assist in default management: hedging, auctions, position close out.* Fulfillment of internal control in accordance to the companies approved internal control framework* Establish and maintaining procedures, controls between risk management and risk operations.* Ensure that agreed procedures are followed and well documented.* Ensure that tasks given by Head of Risk Management, in relation to analysis, configuration, software testing, or other task appointed during the implementation project of CCP technology will be completed in accordance to parameters (timeline, scope and quality)* Support customer relations, with expertise and dialogues with clearing members -specifically related to risk management, collateral or CCP default management methodologyGovernance and Resilience:* Follow all relevant policies, procedures, and processes in order for the work to be carried out in a controlled and consistent manner* Contribute to the development of the risk management strategies and system implementation works for continuous improvement of processes and practices, work processes* Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructionsJob OfferQuantitative Risk Expert CCP / RiyadhAn exciting opportunity offering a competitive package for the right candidate to make their next career move.

      Education:* A bachelor’s degree in Risk Management, Financial Engineering or other highly quantitative financial field is required.Qualification:* Must be familiar with risk management concepts such as VaR, CVaR, PV01, stress testing, back testing; understanding or SPAN is an advantage* Hands on experience in use of quantitative modeling* Must be proficient with MS Office and one of the following: VBA, Matlab, R, SQL, Python, etc.* Knowledge and experience in various asset classes including cash equities, fixed income, repo, securities borrowing and lending and exchange traded derivatives* Excellent communication skills in English* Structured and self-going working attitude* A professional certifications as FRM or PRM will be an advantage.Experience:* +6 years of experience is required, especially in treasury middle office and/or market risk management of financial institutions and/or other highly quantitative functions in CCPs, CSDs, Exchanges, banks or other financial institutions

      Michael Page is one of the world’s leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.
      The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:
      Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal
      The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide. More

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      Director of Internal Audit Quality Assurance – KSA National | Michael Page

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      Employment: Full Time

      Director of Internal Audit Quality Assurance – KSA National* To evaluate bank operations and provide objective assurance on the effectiveness and efficiency of operations, controls, governance, risk management and report to the Audit Head* To ensure that the assignment team members are applying the standards of best professional practice of Internal Auditing.Client DetailsDirector of Internal Audit Quality Assurance – KSA National / Financial Services / RiyadhMy client is one of the largest banks in the world with total assets of SR 384 billion (US$ 102 billion), a paid up capital of SR 25 billion (US$ 6.67 billion) and an employee base of over 9,600+ associates. With over 60 years of experience in banking and trading activities they have established a well known name for themselves and strive to the deliver the best services for their customers.With an established base in Riyadh, Saudi Arabia, my client has a vast network of over 546 branches, over 142 dedicated ladies branches, more than 5,190 ATM’s, 106,080 POS terminals installed with merchants and the largest customer base of any bank in the Kingdom, in addition to 232 remittance centers across the KingdomDescriptionDirector of Internal Audit Quality Assurance – KSA National / Financial Services* Ensures that QART initiatives are embedded into IA processes, procedures and practices by monitoring of such measures on an ongoing basis.* Liaise with second line of defence and business functions for implementing a cross dependency matrix.* Implements approved departmental policies, processes, procedures in a controlled and effective manner.* Whenever required, periodically updates the Internal Audit Manual based on leading practices in Internal Auditing* Conducts internal quality assessment including ongoing and periodic reviews of internal audit activities to ensure alignment with the Quality Assurance and Improvement Program guidelines and checklists.* Conducts internal training for Internal Audit staff on quality issues to ensure that the audit checks and the exercise are conducted in the best quality and efficient manner.* Conducts periodic review on all internal audit related documents (Internal Audit Charter, Internal Audit Manual, Audit Committee Charter, JDs, etc.) to ensure alignment with SAMA requirements, IIA Standards and best practices.* Prepare monthly departmental reports to capture the progress, performance and quality in order to verify all the processes that has been implemented through the month.* Provides management with accurate reports, regarding all aspects of Strategic Planning, along with conclusions and recommendations* Implements approved departmental policies, processes, procedures and provides instructions to subordinates and monitors their adherence so that work is carried out in a controlled manner.Job OfferDirector of Internal Audit Quality Assurance – KSA NationalAn exciting opportunity offering a competitive package for the right candidate to make their next career move.

      Minimum Qualifications* University degree in Business Administration with specialization in Banking and Finance or Bachelor’s degree in accounting, business or equivalent.Professional accreditation are preferred such as* CISA (Certified Information System Auditor)* CISM (Certified Information Security Manager)* CGEIT (Certified in the Governance of Enterprise IT)* CRISC (Certified in Risk and Information Systems Control)* CIA (Certified Internal Auditor)Minimum Experience* 14+ years of experience in financial services/ Banks focused on internal audit, control frameworks and reporting.

      Michael Page is one of the world’s leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.
      The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:
      Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal
      The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide. More

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      UI / UX Designer | TGC Consulting Middle East

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      Employment: Full Time

      This opportunity is with a large IT Company based in Dubai, UAE.As a UI / UX Designer, you will be responsible for designing the overall functionality of customers’ online journey, ensuring a market-leading user experience that supports brand and commercial objectives. You will be gathering user requirements, designing graphic elements, and building navigation components and you should have an experience with design software and wireframe tools. Illustrate design ideas using storyboards, process flows and sitemaps. Design graphic user interface elements, like menus, tabs, and widgets. Develop UI mockups and prototypes that clearly illustrate how sites function and look like.

      To be successful you would ideally possess 3+ years of relevant experience as a UX/UI designer with an expert understanding of interaction, usability and visual design principles and the tools used to produce these (Sketch, Photoshop etc.) Up to date with current design trends and usability best practice and knowledge in 4IR and beyond. You should have a bachelor’s degree in Computer Science/Information Systems/Design or related field.If this opportunity excites you, please send us your details. Please note only shortlisted candidates will be contacted.

      TGC is an Executive search and human capital firm with our office based in Dubai, UAE. We focus on providing exceptional talent across a number of skilled experts to meet your professional and technical talent requirements throughout Middle East.
      The competition for qualified senior management is severe and the best candidates are passive job seekers or are based outside the Middle East region. Our researchers have access worldwide, across industries and geographies. Our success is driven by our access, experience and judgment. We differentiate ourselves by our completion rates and the positive experiences clients and candidates have working with TGC.
      We have an excellent understanding of the local market, with a combined experience of over 20 years of a highly skilled team,we provide organizations the highest talent to ease the recruitment process and create significant opportunities for individuals. More

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      Data/Business Analyst | TGC Consulting Middle East

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      Employment: Full Time

      This opportunity is with a large IT Company based in Dubai, UAE.As a Data/Business Analyst, you would interpret data and turns it into information which can offer ways to improve a business, gather information from various sources and interpret patterns and trends. You will analyze complex data systems and documenting data elements, data flow, relationships, and dependencies at a company. You should be skilled in the tools used to retrieve, manipulate and management of data such Microsoft .NET development system, Microsoft SQL Server, Oracle. Reporting the results back to the relevant members of the business.

      To be successful you would ideally possess 4+ years of experience working with major database platforms, such as Microsoft SQL Server, Oracle with a thorough knowledge of relational database theory, practice, data models and reporting packages as well as strong analytical, quantitative, and problem-solving abilities. You should have a bachelor’s degree in Computer Science/Information Systems or related field.If this opportunity excites you, please send us your details. Please note only shortlisted candidates will be contacted.

      TGC is an Executive search and human capital firm with our office based in Dubai, UAE. We focus on providing exceptional talent across a number of skilled experts to meet your professional and technical talent requirements throughout Middle East.
      The competition for qualified senior management is severe and the best candidates are passive job seekers or are based outside the Middle East region. Our researchers have access worldwide, across industries and geographies. Our success is driven by our access, experience and judgment. We differentiate ourselves by our completion rates and the positive experiences clients and candidates have working with TGC.
      We have an excellent understanding of the local market, with a combined experience of over 20 years of a highly skilled team,we provide organizations the highest talent to ease the recruitment process and create significant opportunities for individuals. More

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      Digital Marketing Manager | Inspire Selection

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      Employment: Full Time

      For a Tax Advisory & Auditing company, we are looking for a Marketing Manager.• The role will involve Newsletters & Blog Posts – Campaign Sending and Reporting, updates on Social pages, Overseeing LinkedIn, Facebook, Twitter, Instagram, YouTube etc.• This is needed for both English and Arabic content. Implementing standardization of presentation templates, updating flyers and brochures for all service verticals.• Planning and managing the webinar end-to-end including coordination with Panelists, Implementing the digital marketing strategy for all products and services, measuring ROI and KPIs on a regular basis – organic and paid channels.• Effective monitoring and tracking of the digital marketing budget allocated, Driving activities for improving the quality of on-line content• Researching competitors on Social Media & Google, and providing practical suggestions for improvement and implementation, Quarterly competitor tracking reports, etc.
      Salary:AED 10,000 to 13,000 per month inclusive of fixed allowances.

      • We are looking for a candidate who has 3-5 years’ experience for this role.• Should have experience in negotiating with internal stakeholders to design creative content that drives value and delivers on partnership goals

      Inspire Selection is an award winning recruitment agency, headquartered in Dubai which recruits across the Middle East region. We employ highly knowledgeable, professional consultants who are experts in connecting the right people with the right opportunities. Our reputation has been built upon our honesty, integrity and our ability to source candidates of the highest calibre right across our specialist sectors. As a result, we are recruitment partners to a wide spectrum of organisations – from leading blue chip companies to smaller, local businesses. Sectors we cover include HR, Administration, Finance & Accounting, Legal, Sales & Marketing including Digital Marketing, IT, Oil/Gas/Energy, Engineering, Procurement, Manufacturing, Higher Education. More

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      Senior Consultant – Manager, Cost optimization and Budgeting, Egypt | Ernst & Young

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      Employment: Full Time

      In Financial Accounting Advisory Services (FAAS) within Assurance, we assist our clients to address the wider CFO agenda including accounting and financial reporting challenges and others facing their business. You will be part of a team that provides insight and services that accelerate analytics, decision-making and innovation to build a stronger and more efficient finance function. You will experience ongoing professional development through diverse experiences, world-class learning and individually tailored coaching.That is how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities.Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.The opportunityWe are looking for Senior Consultants / Assistant Managers / Managers to support and manage the delivery of cost optimization and rationalization, budgeting and procurement reviews for large clients based across MENA.This role will be based out of our Cairo center of excellence and will require you to support MENA-wide engagementsYour key responsibilitiesAs a Senior or Manager, you will focus on helping solve client problems by offering both strategic and operational deep Finance and Accounting industry expertise. You will work as part of a team of problem solvers with extensive Government Sector consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. We pride ourselves on building long-lasting relationships with companies and organizations, to bring the best insights and solutions to help them tackle whatever critical issues they may face. Our FAAS practice currently focuses on several core sectors including Government, Health Industries, Consumer and Industrial Products & Services.Skills and attributes for successPro- activity, accountability and results- driven people will flourish in this environment. Dealing with competing priorities, understanding how to manage resources and communicating effectively are key skills. This will have a huge impact on those around you and help promote a positive work ethic.

      To qualify for the role, you must haveA bachelors degree in a related fieldExperience in Government Budget Cycle process and forecasting, the budgeting models and related reportingExperience with at least two comprehensive cost accounting / optimization / reduction / rationalization projects at large companies. This must include review of all type of expensesExperience with reviewing companies’ budgets and the budgeting process, including experience with zero-based budgeting, performance-based budgeting and other budgeting frameworks and concepts.Experience with developing and reviewing cost allocation frameworks such as ABC costing and other costing techniques and methods.Experience in public sector planning applications (Hyperion performance management application, SAP Business planning and consolidation application)Flexibility to travel within KSA for supporting client engagementsIdeally, you’ll also haveProficiency in the Arabic languageRelevant sector experience and exposure to working with one of the Big 4Professional qualification, such as ACCA, CMA, CPAWhat we look forWe are interested in entrepreneurs who have the confidence to develop and promote a brand new strategic vision both internally and externally. You will be business savvy with a passion for innovation as well as the motivation to create your own EY journey.What we offerWe offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer:Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.If you can demonstrate that you meet the criteria above, please contact us as soon as possible.The exceptional EY experience. It’s yours to build.EY | Building a better working worldEY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

      EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.
      EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available on our site.
      The MENA practice of EY has been operating in the region since 1923. For over 95 years, we have grown to over 7,500 people united across 21 offices and 16 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region More

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      IFS – IT – IT Country Lead – Senior Manager | PricewaterhouseCoopers

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      Employment: Full Time

      DescriptionAt PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.Line of ServiceInternal Firm ServicesIndustry/SectorNot ApplicableSpecialismIFS – Information Technology (IT)Management LevelSenior ManagerJob Description & SummaryME IT is accountable for the delivery of IT services to the ME firm, to other PwC member firms, and occasionally (through client facing teams) clients. The Service Delivery organization is a key interface between the business and IT, and is responsible to the business for the delivery and operation of solutions and services provided by ME IT, in line with agreed business and technology strategies. The Product and Service Management function sits within the Service Delivery organization and is responsible for ensuring that ME IT has a holistic, cross functional and customer focused approach to the management of the applications/infrastructure services (products) that it provides to the business. The Product and Service Management function provides a framework to ensure that each product is managed as an entity in its own right, having an agreed role, description, stated customer base, defined financial and performance objectives and, ultimately, an assessment of the on-going value that it provides to the firm. The Product &; Service Lead is responsible for this function and is a member of the Service Delivery Team Leadership, reporting to the Technology Service Lead.The role holder is accountable for the end-to-end operational performance, customer satisfaction, financial performance and value of all of the IT services and products which are the responsibility of the Service Delivery Team.Customer Experience Lead bridges the gap between the PwC professional and Technology. The jobs ensure that each touchpoint across the technology journey is engaging, efficient, and effective. Success as a Customer Experience Lead will increase customer satisfaction rates, increases customer.Responsibilities:- The role requires a dynamic IT professional with extensive responsibilities experience in managing, planning, budgeting, a large IT environment focusing on End User Experience and Technologies including but not limited to, Unified Communications & Collaborations, End User Devices & Peripherals, Tech Majlis & Service Desk Operations.Responsibilities:- Oversee the Operations and ensure delivery of commitments/project of supervised/managed IT services Communications & Collaboration Service Desk Operations End User Devices & Peripherals Extensive Knowledge in the application of Unified communications & Collaboration Technologies in enterprise environments.- Extensive Knowledge in the usage and application of Video Conferencing technologies, including but not limited to, Cisco telepresence, Cisco Jabber, Webex, Google Meet- Experience in operating cloud based collaboration systems ( Office 365, G Suite)- Experience in OS Image deployment and software distribution solutions ( SCCM, Workspace one,)- Experience in Operating and supervising a service desk operations, providing oversight over performance improvement, reporting, SLA Monitoring and KPI commitments End User Peripherals (laptops, Macbooks, Mobiles.)- Stock management and procurement forecast Asset Management oversight reporting and KPI commitment management Hands on coordination and involvement in regional and Global Projects, to ensure best customer experience and service is provided.- Work with IT country and functional leads to streamline Customer Experience across the Middle East Manage Global and Regional Projects to ensure on time delivery, and operational transition

      Requirements:- The candidate will be achievement oriented with the ability to be flexible and adaptive on a daily basis.- He will be able to work independently and as part of a team with a fast pace and a high energy that will translate into a high quality output.Education:- Bachelor’s degree or equivalent in relevant subject areas such as computer Science, Information Technology.- Proven experience in the following:- Telecom and communication Systems Cloud Backup operation implementation and support.- Image deployment and software distribution Technologies. Video Conferencing Technologies Collaboration and Audio Visual Systems.Years of Experience:- 10+ years of relevant experience in Data Centers, IT infrastructure, and IT Operations implementation, and support with direct interaction with business users, preferably within a professional services environment.- Knowledge in (Project Management methodologies).- Excellent organisational skills, having the ability to prioritise workload whilst being resilient and being able to cope well under pressure and meeting tight deadlines.- Proven IT skills in the following programmes (Microsoft Office, G Suite)Language Skills:- Excellent communication skills (verbal and written). Fluent in English but multilingual Arabic speaker preferable.- The ability and willingness to re-locate within the Middle East where the role dictates. Design & Improve customer experience- Begin with understanding each customer and their specific need.- Then, set a clear vision so that the entire process is transparent for the client and they know what to expect.- Build strong relationships with the business that are fostered by gathering customer feedback in real-time.- Creating Data-driven insights out of this feedback to inform the Technology strategy- Manage a team across the territory and provide a consistent client experience- Empowering end-user technologies (Servicenow, Workspace One ) with a focus on service management.- Support digital operations and emerging technologies and leverage synergies- As a Customer Experience Lead at PwC Middle east, you’ll get to do more than a job description.You’ll showcase your expertise:- In innovation and client centricity. More specifically, you’ll get to Champion opportunities to consistently Improve the PwC professional experience- Drive customer retention, reduce churn, and increase customer satisfaction- Guide team in effective client issues resolution and handle any escalations- Create a Client-centric culture within the team- Develop listening points in the customer journey, define segmentation of the customer base and varying strategies, and identify opportunities for continuous improvement- Test new strategies for driving customer value- Continually review and evolve the collection of processes PwC uses to track, oversee and organize every interaction between the customer and Vivacity throughout the lifecycle- Increase customer satisfaction, loyalty, and advocacy- Utilising every touchpoint within the organization’s customers is a chance to make their experience remarkable.- And finding innovative to enhance current systems and tooling to support this.

      PwC firms help organizations and individuals to create the value they’re looking for.
      We’re a network of firms in 158 countries with close to 169,000 people who are committed to delivering quality in assurance, tax and advisory services. PwC is the brand under which member firms of PricewaterhouseCoopers International Limited (PwCIL) operate and provide services. Together, these firms form the global PwC network.
      In our 3 key areas of business or Lines of Service Assurance, Tax, and Advisory we work with our clients from business start ups to the worlds leading organizations to measure, protect and enhance the things that matter most to them.
      We help our own people to learn, discover, develop and make a real difference all the way through their working lives. And we have big ambitions to grow.
      PwC Middle East Region is part of what we call the Central Cluster and includes the UK, Europe and Africa as well as the Middle East. The region consists of 12 markets – UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Jordan, Lebanon, Egypt, Libya, Iraq and Palestine.
      PwC has been established in the region for over 40 years, we already employ over 4500 people and we are on course to become the Middle East number one professional service firm. More