Employment:
Full Time
Who we are
We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.
To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.
What you’ll be doing
There are a few things we take really seriously in the Data Team: building amazing products and providing the most value to our users. Our users are excited with our analytics products and have shown a strong appetite for self service analytics.
You’ll be accountable for making their early journey with our analytics product a success.
• Take ownership of new accounts and manage their onboarding
• Build strong relationships with our users to understand their needs and ensure their success with Looker / analytics products.
• Serve as the main point of contact throughout onboarding and also liaison between users and the rest of the Data Team
• Advise learning and development on the content of relevant training material
• Work with users to build their most critical dashboard / looks / explores and ensure there is a clear end-user training plan for that scope.
• Empower customers to connect their goals and challenges with the product built by the Team
• Work with L&D to create scalable learning options. Run online meetings and consultations to educate users on the features of our product in collaboration with the product team
• Contribute to building, own, and execute user success and onboarding journey
• Spearhead internal cross-functional improvement projects
• Channel voice of the customer and contribute to product development roadmap with Product Team
• Partner with Product teams on upsell, cross-sell, and expansion opportunities
What you’ll need to succeed
• Strong customer-facing and presentation skills with the ability to establish credibility with business partners and teach them
• Project management skills to keep projects on-track and manage unique flows for each onboarding
• Ability to take initiative and adapt with a hunger to learn
• Positive attitude, empathy, and high energy to deliver truly transformational impact
• The curiosity, hunger, and resilience to deliver true transformational change. This role is not for the timid!
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.
By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.
With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group’s success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group’s competitive edge in today’s market.
By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.
Source: Job Posting - gulftalent.com
