Employment:
Full Time
Job Overview:
A CRM Analyst/Developer is mainly responsible to support day-to-day CRM activities and queries.
Responsibilities:
• Grant/remove and maintain user licenses.
• Manage and update queues, assignment rules, chatter groups, and public groups.
• Create and maintain fields, views, campaigns and other objects and functions.
• Create processes to help monitor activities.
• Monitor neglected Leads, Opportunities, Accounts, and Contacts as appropriate.
• Monitor application storage usage and archive data as needed.
• Create and Manager Users, Profiles, Reports and Dashboards.
• Login, record access and permission responsibilities.
• Resolve Day-to-Day Reports, Dashboard, Access and other User Salesforce tickets.
• Submit tickets to Salesforce and FinancialForce and keep follow up.
• Develop and maintain report and dashboard folders, communication templates, mass email contacts to improve system usability.
• Create new reporting and dashboard capabilities and respond to ad hoc reporting and dashboard requests as needed.
• Provide sales and financial data to company executives.
• Upload monthly sales targets and make approved changes as needed.
• Manage CRM workflows and improve system usability.
• Produce weekly / monthly / yearly league tables on business-driven objectives.
• Design, code, test, debug, package and deploy quality, scalable and well-documented solutions on the Salesforce platform.
• Successfully develop and maintain documentation on field maps, application code, application use, and application flow.
• Manage and maintain third-party applications (implementations, upgrades, users, licenses) such as Accounting Software (FinancialForce).
• Develop and maintain Salesforce integrations with other applications/systems to ensure efficient flow of and enhancement of critical business transactions and processes.
• Manage all Salesforce API connections with third-party vendors.
• Designing and creating the underlying data structure and data flows to support the application build.
• Designing and building web & mobile interfaces on the Force.com platform using Visualforce, Apex and other available tools.
• Undertaking R&D, prototyping and are expected to actively participate in the Salesforce.com community.
• Demonstrated experience of unit, integration and end-to-end system testing and performance tuning of application & documenting the same.
• Expertise in data modelling, data migration and both API and user interface development principles.
• All Production support Activities in Salesforce.
• All deployments made or scheduled to Salesforce production.
Desired Skills & Experience:
• Sound knowledge of Salesforce.com Sales and Service Clouds and will be responsible for successfully creating custom applications using Force.com and integrating Salesforce.com with other systems.
• Experience delivering Portals/Communities on the Force.com platform and/or other cloud-based solutions
• Hands-on expertise to develop applications on the Force.com Platform
• Expert level Visualforce, Apex, and SOQL knowledge
• Experience in building Web Service enabled applications (SOAP and RESTful)
• Excellent knowledge of Salesforce APIs and hands-on experience integration with ERP.
• Salesforce Administrator Certifications.
• Salesforce Certified Platform Developer I.
• PHP, HTML and CSS.
Founded in 2009, Virtuzone’s mission is to remove the complexities of company setup in the UAE so that our clients can focus 100% on running their businesses. Whether you are a startup, a small business, or an individual simply requiring your own trade licence, with Virtuzone you won’t have to lose even a night’s sleep worrying about the red tape involved with the UAE free zone and mainland company setup process.
That’s because we do all the heavy lifting for you. While the technical, administrative, and financial aspects of setting up a business in the UAE can seem challenging, with the right support the process is far more straightforward and affordable than you might think.
Virtuzone provides just that type of support, and it’s what has led us to become the leading company setup specialists in Dubai and the UAE. More than 15,000 entrepreneurs have trusted us to set up their companies, and almost 90% of our clients renew their trade licence with us every year going forward.
Source: Job Posting - gulftalent.com
