Employment:
Full Time
• Provide technical support related to both hardware and software among different departments
• Install, configure, and maintain computer network systems for the company
• Provides first-line support for resolving issues
• Address user tickets regarding hardware, software, and networking
• Traveling to the client’s location or connecting via a remote link
• First response for desktop and cabling issues.
• Install and inspect cabling system infrastructure.
• Research and identify solutions to software and hardware issues
• Troubleshoot O365 related issues
• Hands-on experience in networking, routing, and switching
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Works with servers and telephone systems.
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are accurately logged
• Prioritize and manage several open issues at one time
• Follow up to ensure that IT systems are fully functional after troubleshooting
• Troubleshoots independently aiming for first time resolution every time to ensure consistent work velocity.
• Provides detailed information on steps taken on all tasks.
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
• Excellent problem-solving and communication skills.
• Hands-on experience with Windows 7 thru 10, Windows Server and Mac operating systems.
• Knowledge of network security practices
• Ability to provide step-by-step technical help, both written and verbal
• Must be confident and socially adept.
• Experience with Microsoft Office Suite
• Must be a fast and pro-active self-leaner.
• Must have a positive and helpful attitude towards other colleagues and work in general.
• Must be able to handle pressure from time to time and always meet deadlines.
• Ability to travel, work shifts and after hours when necessary
• Must have excellent time management, prioritization, scheduling and organization skills.
• Degree in Electronic and Computer Engineering or Computer Science.
Desirable
• Hold a valid UAE Driving License
• Certifications in Microsoft, Linux, Fortinet, Cisco or similar technologies is a plus
Applicants must be:
Based in UAE
Gulf Target Holdings LLC is a private group of companies.
The group was established in 1977, operates through its head office in Dubai and branches throughout Emirates. Gulf Target business interest is diversified and comprises of the following:
- Investment
- Finance & Banking
- Legal Consultancy
- Real Estate (Managing Family Properties)
Underlying strength of Gulf Targets achievements is an unshakable commitment from the management team backed by sound financial background to achieve company’s ambition to be one of the fastest growing company in UAE.
Source: Job Posting - gulftalent.com
