Employment:
Full Time
Office Management – Travel Support – Hotel Bookings Associate (3 Months Fixed Term)
Line of Service
Internal Firm Services
Industry/Sector
Not Applicable
Specialism
IFS – Internal Firm Services – Other
Management Level
Associate
Job Description & Summary
The Travel Support Team sits within the Operations team and is responsible for the implementation/administration of travel activities.
The Travel Support Team is responsible for setting, monitoring and continuously improving the firm’s transportation processes but predominantly focusing on the day to day hotel bookings for transient and project travellers.
The Travel Support manages all day to day activities around visa requirements and hotel reservations.
Financial
– Supports day to day activities in light of the travel expense and travel approval principles, ensuring accurate reflection within the Travel Management System for all staff
– Drives and supports a culture of long-term saving on travel costs
– Tracking and upwards reporting of all savings made within the hotel travel team
– Works with Travel Operations and Procurement Leads to drive cost efficiencies in processes
– Ensures payments are made for all hotel bookings in accordance with the firm’s travel requirements and accurately billed to PwC legal entities
Customer
– Responsible for day to day booking and delivery of hotel and visa activities including online and offline and out of policy bookings and approvals
– Provides first level response on hotel queries and escalates complex requests to the Travel Operations Lead
– Monitors external service provision by vendors and flags service issues to the Travel Operations Lead as appropriate
– Completes reviews and audits rates displayed within the firm’s online booking system (KDS) and highlights errors or anomalies to the Travel Operations Lead as appropriate
– Works flexibility to accommodate peak times of travel e.g. busy season and graduate induction travel times
Internal Process
– Support reviews and recommendations to optimise travel spend including:
– Hotel pricing alignment with market
– Travel patterns
– Additional tasks as assigned by Travel Operations or Hotel Project Lead
– Promotes and enforces compliance of the firm’s travel booking processes and procedures
Learning & Growth
– Adhere to policies and procedures
– Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed
Education
– Bachelor’s Degree
Language
– Fluency in English required, proficiency in Arabic is an advantage
Overall Experience
– 3+ years of overall experience
Specific Experience
– Experience in travel management agency and/or call center
Knowledge and Skills
– Strong customer service orientation
– Organisation, thoroughness, eye for detail, time management skills and proactivity
– Strong verbal and written communication skills
– Good knowledge in computer skills and managing databases
– Ethical Conduct
Travel Requirements
0%
Available for Work Visa Sponsorship?
No
Government Clearance Required?
No
PwC firms help organizations and individuals to create the value they’re looking for.
We’re a network of firms in 158 countries with close to 169,000 people who are committed to delivering quality in assurance, tax and advisory services. PwC is the brand under which member firms of PricewaterhouseCoopers International Limited (PwCIL) operate and provide services. Together, these firms form the global PwC network.
In our 3 key areas of business or Lines of Service Assurance, Tax, and Advisory we work with our clients from business start ups to the worlds leading organizations to measure, protect and enhance the things that matter most to them.
We help our own people to learn, discover, develop and make a real difference all the way through their working lives. And we have big ambitions to grow.
PwC Middle East Region is part of what we call the Central Cluster and includes the UK, Europe and Africa as well as the Middle East. The region consists of 12 markets – UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Jordan, Lebanon, Egypt, Libya, Iraq and Palestine.
PwC has been established in the region for over 40 years, we already employ over 4500 people and we are on course to become the Middle East number one professional service firm.
Source: Job Posting - gulftalent.com
