Employment:
Full Time
Duties and Responsibilities include the following: Other duties may be assigned
• Develop operational configuration
• Develop runbooks
• Develop processes and procedures based on best practices for threat prevention
• Perform remote troubleshooting through proven diagnostic techniques
• Analyze and resolve network and wireless performance, connectivity and related issues
• Manage and perform equipment builds, deploy software patches & upgrades
• Create and maintain accurate documentation for internal knowledge base
• Root Cause Analysis and Problem Resolution
• Actively work to identify and solve repeat issues, improving on existing services or processes where necessary
• Demonstrates complete proficiency in problem management
Provide exceptional customer service:
• Provide client direction, knowledge and efforts to prevent client technical issues
• Maintain client relationships with the company through multiple forms of electronic interactions
• Present solutions to technology issues and problems in user-friendly language
• Provide clear communication with customers to ensure resolution of all open issues
Requirements:
Cisco Wireless experience
Cisco Route & Switch experience
Palo Alto/Panorama Admin experience is a plus
Meraki Admin experience is a plus
Cisco ISE and FirePower is a plus
Ability to document processes/playbooks/runbooks/configurations
Knowledgeable of ITIL processes
Education/Experience:
5+ years of network engineering /implementation / support / troubleshooting experience
3+ years of experience in Palo Alto/Cisco /Firewall designs and implementation in medium to large environments
Experience demonstrating analytical and problem-solving skills
CCNP Wireless certified
CCNP R&S certified
CCIE is a plus
PCNSE is a plus
KNZ is a global IT consulting company. KNZ strength is built on the knowledge, extensive hands on experience, capabilities and competency level of its team. In addition, to its project delivery approach and project management discipline, our consultants are leading business and technical advisors, each possessing particular knowledge and experience, which adds value to the work provided to our clients.
Our client-focused strategy works through both the planning and execution phases with our clients’ core business objectives. KNZ specializes in solving complex IT challenges using our industry research, service-offering expertise and technology potential, we identify trends and develop solutions to help our clients.
We work closely with our clients to identify, then quantify the organizational high-level goals, and create a road map on how to get there. We cover all functional levels from long-term strategic planning to day-to-day operations.
Source: Job Posting - gulftalent.com
