– This role specializes in performing and enabling remote technical support of software, hardware and solutions.
– Provides technical support assistance to clients and/or field support using problem determination/problem source identification skills.
– Uses technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.
– Communicates action plans to the client or representative as appropriate.
– Recommends and implements new or improvements to existing technical support tools, procedures, and processes.
– May provide training for and mentor others on the team.
– Contributes to department attainment of organizational objectives and high client satisfaction.
University Qualifications:
– Bachelor of Technology
Other certifications obtained:
– MCSE, BCA, B.Eng
Nature and length of previous experience:
– 2-3 years of experience in Troubleshooting
Specialist knowledge:
– IT Helpdesk and Troubleshooting experience
Age Range:
– 22-30
MRI Network in the Middle East is a leading executive search firm in the region, covering all GCC countries (UAE, Kuwait, Saudi Arabia, Oman, Bahrain, Qatar) as well as Africa. We have successfully completed over 1050 searches since our origin in Dubai in 2001. With the parent company founded in USA in 1965, MRI Network has grown into one of the largest search organizations in the world. MRI Network is a division of CDI Corp. and is the workplace of more than 2000 members spread across more than 250 offices in 30 countries.
MRI Network has been ranked in the top 20 out of 250 US based Executive Search firms for 2017, 2018 and 2019 by Forbes
Our team comprises of specialists covering the industry segments of FMCG, Retail, Technology, Banking and Financial Services.
Source: Job Posting - gulftalent.com
