Relationship Management
* Generates target market prospects through a number of innovative and sustainable channels.
* Converts target market prospects into clients
* Grow customer portfolio size by deepening existing customer relationships
* Retain existing high value clients; grow wallet share with the bank through focused relationship management activities
* Cross-sell SCB products & services to existing clients
* Be the main banker for majority of clients in portfolio
* Achieves risk weighted returns on clients portfolio
* Effectively interacts with network and available internal resources to provide solutions which meet client needs
* Delivers, monitors and reviews solutions to clients based on client investment profile
* Resolve client queries without further escalation, where possible
* Analyse financial requirements customer and match with bank product offerings
* Complies with regulations, policies and guidelines
* Highlights, mitigates and protects the bank against credit, legal, reputation and other risks
* Minimize errors in transaction execution and service delivery
* Review and respond to AML transaction monitoring queries on transactions highlighted
* Conduct periodic reviews of clients’ accounts
* Attend mandatory complaints and other training
* Raise STR to team leader and compliance for suspicious transactions
Client acquisition
* Solicit New to bank and New to product leads from other key business areas
* Consultative selling of multiple products to clients based on identified leads
* Turn service recovery into sales opportunities
* Refer highly satisfied clients to generate sales
* Analyse and review potential business to ensure maximum profitability
* Collaborate with product specialists to deliver effective client solutions
* Operate within Risk and Compliance framework
* No reported MIS-selling cases
Generic measures of the role
* Progress against a balanced scorecard target
* Growth in product cross-holding ratio
* Sustained, steady AUM growth
* Number of new clients to the bank
* Growth in revenue per customer
* Customer satisfaction scores
* Customer Relationship Management (advanced)
* Data conversion & reporting (core)
* Credit Risk analysis (core)
* Legal and Regulatory knowledge (core)
* Market/competitor knowledge (core)
* Product knowledge (core)
* Risk management (core)
* Needs profiling & analysis (core)
* Negotiation & objection handling (core)
* Needs based/Consultative sales skills (advanced)
* Social/networking skills (core)
* Phone based conversation skills (core)
Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group’s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.
Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.
In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.
Source: Job Posting - gulftalent.com
