Employment: Full Time
Reporting to the IT Manager, this role is to ensure robust computer operations so that end users can accomplish their daily tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands-on help at desktop level.
RESPONSIBILITIES AND DUTIES:
– Resolve assigned customer technical issues (diagnosis, intervention, alert)
– Escalate as required, within a proper time frame
– Meet SLA’s
– Communicate to customers clearly, effectively and professionally
– Participate in On-Call/After Hours Rotation
– Manage materials resources
– Managing and supporting computers, applications, and accessories.
QUALIFICATIONS & EXPERIENCE:
– 2-5 years’ experience as an IT Specialist
– Understanding of IT technologies including but not limited to Windows Operating Systems, O365 Suite of Applications, Computer hardware and accessories.
– Familiarization with software/Applications including but not limited to ERP systems, SharePoint, Maximo, MS O365.
– Demonstrable knowledge of IT and software system assurance including Cyber Security, Software Licenses, Disaster recovery and IT Security.
– SLA management
– Demonstrates a high degree of analytical skills and the ability to be both structured and flexible.
– Demonstrated ability to actively listen to technical problems conveying commitment toward finding a timely resolution of the situation
– Demonstrated ability to read, analyze and interpret technical documents, work orders, invoices, instruction sheets.
– Fluency in English and Arabic essential and French is a plus.
We operate and maintain urban and intercity transportation systems in 12 countries, on four continents, carrying more than 1.5 billion annual passengers on our networks.
Our parent company, RATP, is the transportation operator for Paris and the surrounding region. It ensures 12 million trips a day on one of the world’s densest and most multi-modal transportation network.
As the world’s fifth-largest transportation company, RATP Group runs and maintains tens of thousands of kilometers of subway, bus, tram, and urban or intercity rail lines around the globe.
Every day we innovate for smarter, more sustainable cities by designing, operating and maintaining networks for the well-being of our passengers. Our key words: passion and determination.
Source: Job Posting - gulftalent.com
