Aurelia Butler

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    Systems Administrator | MBC Group

    Employment: Full Time

    JOB DESCRIPTION- Design, deploy, manage and troubleshoot infrastructure in AWS and GCP- Ensure 99.99% continuity of operations and availability of existing infrastructure- Deployment and administration of multiple workloads in hybrid cloud environments- Work with the development team on deployment, testing and securing applications including scaling them for performance and reliability- Develop/Improve automation and processes to enable teams to deploy, manage, configure, scale and monitor applications in the cloud- Document DevOps processes, procedures, installations, configurations and projects

    REQUIREMENTS- Strong background in Linux/UNIX (RHEL/Ubuntu/FreeBSD) base systems administration and performance tuning- Strong ability to troubleshoot complex issues ranging from system resources to application stack traces- Solid understanding and experience working with high availability, high performance, multi-data center systems and hybrid cloud environments- Solid understanding of Software Development Life Cycle, Test Driven Development, Continuous Integration and Continuous Delivery- Experience with build systems, configuration management systems and orchestration tools

    MBC Group is the largest satellite TV and radio network in the Middle East based in Dubai Media City. It broadcasts a portfolio of Arabic and Western entertainment channels; as well as managing the Al Arabiya news channel and New Media platforms. The group has expanded significantly in the last several years moving from one TV and radio channel to ten TV, four radio channels and a range of broadcast and news service companies. Additionally the Group operates a number of successful websites and is aggressively expanding its internet and multiplatform operations. More

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    Incident Response Consultant | IBM Middle East

    Employment: Full Time

    IntroductionInformation and Data are some of the most important organizational assets in today’s businesses. As a Security Consultant, you will be a key advisor for IBM’s clients, analyzing business requirements to design and implement the best security solutions for their needs. You will apply your technical skills to find the balance between enabling and securing the client’s organization with the cognitive solutions that are making IBM the fastest growing enterprise security business in the world.Your Role and ResponsibilitiesIBM X-Force IRIS (Incident Response and Intelligence Services) is growing. We are looking for talented people across Middle East to work in our flagship Incident Response and Proactive Services team. In IRIS, our mission is to offer assistance and advice to our clients whenever they have an incident. We help our clients identify, contain and control the threats and to enable them to return to business-as-usual as efficiently and effectively as possible. When not responding to incidents, we actively help our clients prepare themselves by providing a number of proactive services. These proactive services are our second mission: we enable our clients to reduce the likelihood of an incident and the need to call the IRIS team for assistance. Our services are ever growing, but include such things as first responder training, on-site table-top exercises (TTXs) and threat hunting operations. All of our team members are incident responders. We work both on-site and remotely to provide the IRIS services to our clients across Middle East. We work closely with our client as ‘trusted advisors’ during what are usually difficult and complex periods for them.What do we do?- PREPARE – Incident Response Planning – Table Top Exercises – First Responder Training – Incident Response Playbook Design, Assessment & Review- DETECT – Tactical Threat Monitoring – Threat Hunting- RESPOND – Incident Response Management – Incident Response- ANALYSE – Digital Forensics (Log, host, memory, network and traffic) – Threat IntelligenceRequired Technical and Professional Expertise- IT security and investigations.- Practical experience of NIST SP 800-61 or similar methodologies.- Working within teams of investigators on large scale, diverse and complex investigations.- Contributing to IT Security projects.- Broad understanding of IT Security to protect and monitor the enterprise.- Ability to recognize and deal appropriately with potentially confidential and sensitive information.- Awareness of relevant legislation and familiarity with working within EU and international legislative and regulatory frameworks.- Analytical techniques, critical thinking and problem-solving skills.- Effective interpersonal skills.- Proficiency in technical and non-technical writing and verbal communication.- Effective time management, organizational and continual re-prioritisation skills.- Ability to effectively collaborate and operate within a team as well as independently.

    Preferred Technical and Professional Expertise- Microsoft Windows operating system internals including kernel, registry, file system, windows APIs and windows IPC mechanisms.- The Linux operating system and associated file systems.- Knowledge of common processor architectures such as x86,X64 and ARM.- Network protocols including TCP/IP, HTTP, SSL, DNS, and SMTP.- Common web and email-based attack techniques.- Languages such as Yara, Python, PHP, Powershell, JavaScript, Ruby, Perl, SQL, .NET or Java.- IOC detection techniques including cryptographic checksums, IDS rule definitions, regular expressions and blacklisting.About Business UnitIBM is a leading provider of enterprise security solutions. Named by industry analysts as a leader in 12 security market segment categories, IBM Security is a multi-billion dollar business that is rapidly growing. In an industry focused on building walls, IBM Security is focused on creating an open, connected security ecosystem that leverages AI and cloud to help clients improve compliance, stop threats, and grow their business securely.Your Life at IBMWhat matters to you when you’re looking for your next career challenge?Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.About IBMIBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.Being You at IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

    For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region’s technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.
    Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.
    Reinvention is a keyword in the company’s history and, today, IBM is much more than a “hardware, software, services” company. IBM is now emerging as a cognitive solutions and cloud platform company. More

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    in Career Hacks

    Want To Build Future-Defining Tech In An Expectations-Defying Culture? Work For This Aerospace Tech Company

    AeroVironment is an aerospace company. It’s also a technology company. But neither of those things define who they are or how they work. Yes, they collaborate with government agencies like NASA and the US military like an aerospace firm. But they also innovate quickly; rapidly develop prototypes; and use small, diverse teams to create new technologies faster than the competition—just like many Silicon Valley tech companies do.
    So, what’s it like working at a company like AeroVironment? We spoke to some of their employees to find out.
    Benjamin Became The Aeromechanical Engineer Of His Childhood Dreams—And Now His Work Is Heading To Mars
    “I’ve always been very interested in airplanes and helicopters from a very young age. I started out working on model airplanes when I was about ten years old. I got hooked from that,” Benjamin, now a Senior Aeromechanical Engineer at AeroVironment, tells us.
    So, when he was able to work on the Mars Helicopter project—a collaboration between AeroVironment and NASA/JPL—it was really the culmination of a life-long dream. But for Benjamin, the dream doesn’t stop there. He sees even more opportunities for AeroVironment to contribute to the future of space exploration.
    “If it’s successful, we’ll be looking into larger helicopters that could also collect interesting science on other planets,” he explains. Plus, Benjamin says, his team’s work on high-altitude solar planes opens even more possibilities—for both their impact as a team and their careers.
    “There’s a pretty wide range of applicability there. There are a lot of defense solutions, commercial projects with agriculture. And then there’s the planetary exploration aspect,” he says.
    Sara Gets To Innovate Quickly—And Have Fun Doing It
    Sara is an Aeromechanical Engineer on a team that—among other things—created a helicopter that’s currently on its way to Mars on the back of NASA’s latest rover. But even though the Mars Helicopter was a collaboration with some of the most important names in aerospace, it didn’t cramp the company’s spirit of innovation, which Sara first learned about as an intern.
    “Even when I was an intern, I loved the culture of being hands on, getting to try things and test things and see what works,” she says.
    When she went full-time, she was given the same freedom to test out ideas, build prototypes, and see if they could accomplish the seemingly impossible.
    “Honestly, I have fun at work,” Sara says. “We get to play in the shop. We get to be really innovative and creative with the things we’re building. We’re given a lot of freedom to try things and prototype.”
    Of course, seeing her work land on Mars will be a new type of thrill, too.
    AeroVironment Gave Stephanie The Freedom To Discover Her Passions—And The Range To Become An Excellent Engineer
    Coming out of college, Stephanie already had a wide skill set—from bioengineering to wing design—but she wasn’t sure what she wanted to focus on in her career. When she read the job description for AeroVironment’s Mechanical Engineer role, she thought the wide range of responsibilities was just a recruiting trick. What it actually was: the perfect way for her to start her career on her own terms.
    “I thought that the company had decided to list such a wide range of job responsibilities in order to keep the requisition vague and applicable to any role,” Stephanie explains. “When I had my interview, I asked: ‘So, which of those responsibilities would my role mainly consist of?’ And the answer was: ‘All of them.’”
    This proved to be true. Over the next three years Stephanie got involved in engineering drawings, tooling, test plans, fabrication processes, and way more, working on products like AeroViroment’s handheld Switchblade drone. Now, even in a more senior mechanical engineering role, Stephanie is still discovering new passions and skills at AeroVironment.
    “I pride myself on my ability to be a ‘firefighter,’ capable of fixing all types of problems as they arise, and that has come solely from working at AeroVironment,” she says.
    Natalie’s Career—And Her Expertise—Is Growing Faster Than Ever
    “Before joining AeroVironment, I worked as an engineer at one of the world’s largest automotive companies,” Natalie, a Systems Flight Test Engineer at AeroVironment, explains. “So, the overall size of the team was quite different.”
    Now that she works at AeroVironment, not only are her projects more engaging—what’s cooler than satellites and spacecraft?—but her work is more involved and requires greater levels of expertise, which she’s building by working with small, collaborative teams.
    “Since joining AeroVironment, I’ve had the opportunity to work with various groups and program teams and the responsibility to manage many tasks on multiple programs. This has enabled me to grow my technical and managerial skills through problem-solving, time management, and organizational awareness to effectively and efficiently balance the challenging demands of many projects.”
    And this was exactly what Natalie was looking for in her next step. Before joining, she was actually deciding between AeroVironment and another aerospace company but wanted to speed up her career growth. Going with AV was a bet that immediately started paying off.
    Kyle’s Work Changes From Project To Project—And That Keeps Him Engaged
    “I’m not pigeonholed into one specific discipline as is common at larger aerospace companies,” Kyle says. “My work and my role changes from project to project, and I am encouraged to get involved in what I’m most interested in.”
    That probably explains why, in just over two years, Kyle has worked on projects ranging from data analysis to product design. This variety isn’t just good for his skill set; it also adds a sense of adventure to his day-to-day life.
    “My role allows ample opportunities for me to attend live flight tests of our products, most of which are local to beautiful Ventura County,” he explains. “A day out in the rolling hills of Simi Valley can be a nice break from the computer screen.”
    Besides his technology work, he’s also a member of AeroVironment’s Culture Club, which organizes social events like their New Year’s party and team lunches. Making the culture more welcoming and easygoing is a part of what powers his ability to deliver  high-stakes aerospace projects.
    “The company knows how important the work we do at AV is, and in turn they truly take care of us,” he says. “I will not forget the first time I heard from a customer that our product saved their life and the lives of their platoon. At AeroVironment, you can feel the difference we are making.”
    Multifaceted Teams Gave Hector New Opportunities (Which Led To A Well-Earned Promotion)
    Hector started out in a temporary role on AeroVironment’s Service Desk team, responding to customer inquiries and user issues. However, his team’s lean structure and AeroVironment’s naturally entrepreneurial culture led to him taking on a new, critical project.
    “My biggest accomplishment is our ticket system as I built that from the ground up and it was my first enterprise-level project, and not just at AeroVironment, but in my career,” Hector explains. “After a few months I was rewarded with a promotion to a full-time role on the Server team.”
    This was good news, and not only because of the promotion. Hector was happy to join a team with such a tight-knit, motivated community.
    “We have so much pride here! AV truly cares about its employees and our welfare and opinions. From the CEO down you can have a conversation with anyone just by passing them in the hallway. It’s a cultural thing you cannot find at all companies,” Hector says. “Time and time again you’ll even see folks leave but then come back for the people and the culture.”
    Make A Difference, Make A Career—And Do It Your Own Way
    AeroVironment’s opportunities are a chance to make more than a career. You can make a difference in the world around you. Saving lives, exploring planets, and bringing about the future of flight—these things happen because of AeroVironment technology.
    Want to start your career building the future? Check out AeroVironment on WayUp! More

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    Investment Officer | RTC-1 Employment Services

    Employment: Full Time

    Position Title: Investment OfficerEmployment Type: Full TimeSalary: up to 15,000 AED all inclusive depending on experience and qualifications, plus incentivesJob Location: Dubai, UAEAbout the Client:A Dubai based trade finance broker specializing in banking instruments and import credit finance.Job Role:Identify business opportunities and secure investments that promote the financial interests of an organization, handle financial transactions, and building client relationshipsCoordinate with the Actuary Department for asset-liability matching and reporting, monitoring/reporting of market and economic developments, and will assist in new fundsPrepare investment memorandums, financial models, and supporting documentation to be presented to the Fund’s IC for each prospective investmentExecute investment transactions (i.e., prepare, execute, and register investment documents)Monitor and track financial performance of investee companies to ensure that loan payments are current and revenue interest payments achieve budgeted targets

    Requirements:Male/Female, 45 years old and belowBachelor’s degree in any relevant fieldAt least 3 years of experience in the same role preferably in banking industryExcellent communication and negotiation skills

    RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa. More

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    Bid Manager | Propel Consult

    Employment: Full Time

    Working closely with the Growth and Business Development teams, as the Bid Manager you will be responsible for delivering high-quality bids on time and within budget. This individual will be responsible for successfully navigating bids through the internal governance process and obtaining relevant approvals at each stage of the procurement. The successful candidate will lead the management, production and delivery of bids across all sectors primarily in Saudi Arabia. Growth in Saudi is fundamental to the SME core strategy and it needs a Growth team on the ground.Key accountabilities:• Lead and motivate high performing bid teams, in accordance with Serco’s governing principles, with an expectation to win.• Deliver high-quality bids on time and within budget by developing bid management framework.• Develop positive relationship with the customer where appropriate through the opportunity owner.• Monitor competitors and stakeholders by conducting regular competitor/market intelligence reviews and stakeholder analysis.• Ensure solution meets customer needs by working closely with Bid Director and SMEs to review and challenge solution and seeking stakeholder feedback on solution/submission.• Lead by example and ensure that ways to conserve energy, water and resources and minimise the generation of waste are identified and responded to within their area of responsibility.

    • Degree or equivalent professional qualification, or be able to demonstrate strong intellectual capacity, including excellent literacy and numeracy.You are likely to have experience of:• Leading bid teams (GBP 10M per annum contracts).• Project management.• Delivering projects to tight deadlines.• Negotiating and closing new opportunities.• A minimum of 5 years’ experience.

    Propel Consult delivers a service in step with the needs of both our client companies and candidates. Our ability to add value to all levels of recruitment stems from our wholehearted belief in providing a professional service to both parties. We have built relationships with many leading indigenous and mulitnational organisations throughout the Middle East and internationally in countries such as UAE, Qatar, Saudi Arabia, Oman, Bahrain, Kuwait, Egypt and many more. Concentrating our resources has created 5 distinct specialist divisions:
    Banking & Finance
    Human Resources
    Oil & Gas
    Construction
    Architecture & Engineering More

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    in Career Hacks

    This Company Is Helping To Put A Helicopter On Mars—And You Could Help

    If you’re interested in aerospace engineering, getting one of your creations to outer space is probably a lifelong dream of yours. The good news is that you could accomplish that way sooner than you probably think.
    While getting something to Mars might seem like a stretch goal during your undergrad years, at AeroVironment—a specialized technology firm that collaborates with organizations like NASA and the US military—this is exactly the kind of project you could work on, even as an intern.
    We spoke to two AeroVironment engineers, Sara and Benjamin, who gave us an inside look at this exciting project and the company’s unique culture.
    The AeroVironment-NASA Collaboration And The Mars Helicopter
    AeroVironment was started by world renowned inventor and engineer, Dr. Paul B. MacCready, Jr. in 1971 as a small engineering firm focused on applying aerodynamic principles to solve important challenges facing the world. He became the first to design and build an aircraft that successfully achieved controlled human-powered flight, giving birth to the company’s reputation of achieving the impossible in aerospace engineering.  In fact, one of AeroVironment’s first projects was the Gossamer Condor, which was operated with pedals—like a bike—and now rests in the National Air and Space Museum.
    That spirit of innovation and unorthodox thinking led AeroVironment to become experts on unique technologies, and the leader in tactical unmanned aircraft systems (aka drones) and tactical missile systems. One of these experts is Benjamin, a Senior Aeromechanical Engineer, who works on the Mars Helicopter.
    So, what can he tell us about this ambitious project?
    “AeroVironment first worked with JPL [Jet Propulsion Lab, a federally funded wing of NASA] on this in the late 1990s, but the technology wasn’t quite there yet,” Benjamin tells us. “Around a decade later in 2013, JPL came back to us and asked us to start working with them on it again. Our goal was to develop a helicopter that could tag along with the next Mars Rover mission to demonstrate that helicopters can be useful in that type of environment.”
    Unlike a normal helicopter, which relies on the specific conditions of Earth’s gravity and atmosphere to achieve lift, the Mars Helicopter needs to have huge wings and an extremely light body in order to fly. Plus, it has to be capable of carrying a camera so they can use it to collect images and scientific data.
    “The Mars Rover, called Perseverance, launched on July 30, 2020. The helicopter onboard is called Ingenuity,” Benjamin says. “If its mission is successful, we’ll be looking into larger helicopters that could also collect interesting scientific data on other planets.”
    That means everyone at AeroVironment—and one day, possibly, you—will have a lot more exciting projects to grapple with. And as another engineer on the team, Sara, tells us, when you’re on the AeroVironment team, your work really is a part of the final product.
    Working At AeroVironment Means Taking On A Real Role, Right Away
    “Even when I was an intern, I loved the culture of being hands on, getting to try things and test things and see what works,” Sara, an Aeromechanical Engineer, says. “Now that I’m a full-time Aeromechanical Engineer, I still do. I do a little bit of everything: some design work and some building.”
    AeroVironment’s project teams, which work on products ranging from commercial and military-grade unmanned aircraft to moonshot technologies like the Mars Helicopter, are comprised of small groups of multifaceted engineers and technologists at all levels of seniority.
    “We have the resources of a larger company, but the culture of a smaller one,” Sara explains.
    Thanks to this structure, which is fairly unique in the world of aerospace, everyone on the team is able to come up with ideas, test them out, and contribute to the final product that makes it into the field.

    “Honestly, I have fun at work. We get to play in the shop. We get to be really innovative and creative with the things we’re building. We’re given a lot of freedom to try things and prototype and I really enjoy that aspect of our programs. I really like that rapid prototyping and rapid R&D. If we have an idea, we can just try it.”
    Sara, Aeromechanical Engineer at AeroVironment
    Whether you’re working on planetary exploration or innovating in the shop, at AeroVironment, opportunities to make history—and an amazing career—are always close at hand.
    Want to start your career in aerospace and technology? Check out open opportunities at AeroVironment on WayUp! More

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    Capital Debt & Advisory – Manager | Ernst & Young

    Employment: Full Time

    Competitive business today is all about making intelligent, informed decisions. As a Capital & Debt Advisory Manager based in Riyadh, Saudi Arabia or Amman, Jordan , you will help our clients make that happen. You will be an important part of our diversely talented, highly experienced team and work at the forefront of high-profile transactions. Our team of strategic advisors sits at the heart of a global team of capital and debt specialists who deliver high quality advice to our clients.The opportunityOur global network of Capital & Debt Advisory Services professionals helps clients raise capital, advise on capital structure and execute complex balance sheet restructurings. The team has decades of experience guiding clients through capital events and understands the dynamics of every layer of the capital structure . We aim to create long-term relationships with our clients and our teams work closely with them to understand their short and long-term goals – being there at every stage to identify problems, recommend, and implement solutions that deliver measurable results.Your key responsibilities- As a Manager, you will help our clients to preserve, optimize, raise, and invest their capital to the benefit of their business using effective funding strategies for transactions, identifying funders and investors, and negotiating terms.- You will also prepare key transaction documentation such as information memorandums, management presentations, structuring analysis, financial models, and discussion materials to assist in advisory and debt financing discussions.- You will also support the targeting, marketing, and preparation of proposal materials and client coverage to develop new business.

    Skills and attributes for success- Project Management – be part of project teams comprising colleagues from across the Strategy & Transactions (SaT) sub service lines- Business and Commercially Driven – working in a fast-paced, exciting environment with strong business acumen to drive value to our clients- Business Development – assist in aspects of pursuits, including presentations and client meetings. Contribute to our practice development initiatives, supporting the continued focus on our team as a great place to work- Learning – Learn and develop technical and personal skills to support achievement of career goals, through a blend of structured learning, coaching and experiences- Building Relationships – Strong working relationships with senior clients, including influence, advice and support to key decision makersTo qualify for the role, you must have- A bachelor’s degree in a relevant field and a minimum of 5 years of related work experience related to capital and debt advisory from either an advisory firm, or a bank (e.g. corporate or investment banking, funding advisory, fundraising, capital structure optimization, etc).- Strong finance and accounting skills with knowledge of capital markets.- Excellent analytical and interpersonal abilities.- Strong numerical aptitude, with evidence of financial modelling skills and proficiency in detailed financial analysis.- Excellent command of spoken and written English language.- Flexibility to travel in the region; approximately 25% to 50% of the time.- The ability to work in a fast-paced and dynamic working environment.- Experience in developing high quality presentations and reports.Ideally, you’ll also have- Fluency in Arabic both written and spoken.- Knowledge of Islamic Finance.- Client facing experience from a professional services background.- Knowledge of the MENA region and funding environment.What we look forWe’re interested in talented professionals with the ability to visualize our clients’ goals and think creatively to facilitate them, often in politically charged environments. We are looking for an energetic, lateral thinker with an enquiring mind, and someone who can display a high level of commercial acumen. If you have an entrepreneurial spirit, and a genuine passion for taking on new challenges, this role is for you.What working at EY offersWe offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, we offer:- Opportunities to develop new skills and progress your career within a dedicated financial due diligence practice in a Big 4 firm- A clear unified strategic focus across the team, with emphasis on taking an entrepreneurial approach to work- Support, coaching and feedback from some of the most recognized and engaging colleagues in the industry- The freedom and flexibility to handle your role in a way that’s right for youAbout EYAs a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.Join us in building a better working world.Apply now.

    EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.
    EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available on our site.
    The MENA practice of EY has been operating in the region since 1923. For over 95 years, we have grown to over 7,500 people united across 21 offices and 16 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region More

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    Collection Officer | Commercial Bank of Dubai (CBD)

    Employment: Full Time

    Job Purpose:The main purpose of the job is to counsel, guide and encourage delinquent clients on any Retail products (CC, LPN, LVH & LMF) to pay the overdue amount by making outbound / attending to inbound collection calls. The calls need to be assertive without any related unpleasantness and should adhere to the policies and procedures laid down by the bank.Principal Accountabilities:Collection of Debts- By establishing contact with the delinquent clients and convincing them to make the overdue payments.- Convert potential “promises to pay” to payments by ensuring that the calls made are assertive, but without any unpleasantness.- Preparing an action plan to handle specific cases in consensus with the Team Leader in order to resolve difficult cases.Minimize potential credit Losses- By resolving customer queries and effectively handling customer’ disputes.- By identifying potentially high risk cases to be handed to the Field referral team at an early delinquency stage.Contain exposure to the Bank- By initiating credit control actions like suspension / cancellation of card facilities for potential high risk cases.- By providing feedback on any delinquency trends observed so that the same maybe incorporated in the credit policyEnsure That All Procedures And Controls Are Strictly Followed- By ensuring that all calls follow the prescribed call model and tele-calling scripts- By working within the prescribed procedures / guidelines and initiating action as per the existing debt management strategy

    Requirements Qualifications:- Graduate, preferably in commercially oriented discipline or Higher Secondary education with recognized Secretarial DiplomaExperience:- 5 years’ experience with a good understanding of banking practices

    In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.
    By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.
    Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years. More