Aurelia Butler

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    Tax – Accounting Compliance & Reporting – Manager | Ernst & Young

    Employment: Full Time

    Join a global network that understands operates as a team of highly experienced tax professionals who focus on delivering efficient and effective resources to companies in the region. Our goal is to improve quality, manage risk, create efficiency and drive value. Our market leading approach combines standard and efficient visibility, processes, highly effective tools and an extensive network of local tax and accounting professionals. Our clients benefit from an integrated, consistent, and flexible quality service to address direct and indirect tax compliance, statutory accounting and financial reporting, and tax accounting.The opportunityAs part of a team of more than 300 tax professionals in 16 countries across 21 offices, you will have a unique opportunity to experience a true hands-on accounting, compliance and reporting activity across the Middle East and North Africa (MENA) regionYou’ll be part of a growing global team, acting as a key point of contact for a wide range of clients and colleagues. This is an opportunity for cross-border and cross-functional teaming. In return, you can expect plenty of support designed with your own personal skills and experience. EY is a dynamic place to develop not only your technical tax knowledge, but also your professional leadership and business acumen. Our market-leading approach combines extensive local compliance and accounting experience – in over 120 countries – with standard global compliance and tax accounting processes and web-based tools.Your key responsibilities- As an Accounting Compliance Reporting Manager/Senior, you’ll spend your time ensuring that commitments to clients are followed up in a timely manner and to continually engage with clients;- Providing exceptional client service ensuring clients receive prompt responses to requests and queries;- We will look to you to manage a team of accounting professionals, provide and organize training for staff;- Proactive in staff recruitment, mentoring, development and career path planning for the staff;- Ensuring quality in delivering client service by directing both overall progress of client projects as well as the daily progress of fieldwork, handling all resources assigned to each engagement, and updating the Partners on engagement status;- Leading and mentoring a team of staff members to complete specific client engagements;- Develop proposals for services, represent the firm in all client interactions and build lasting relationships with clients by providing requested professionals services;- Provide the necessary expertise in the execution of client projects, providing any necessary advice to clients in line with GAAP and firm directives;- Demonstrating a good understanding and capability of implementing accounting concepts;- Ensuring that team members develop their knowledge and potential to achieve established performance objectives;- Change management- Any other related duties as may be delegated by Management.

    Skills and attributes for success- You will be responsible for ensuring integrity of financial statements for Local GAAPs accounting and reporting, reviewing draft deliverables completed by team members, meeting prospective clients and preparing fee proposals, including follow-through until the job is accepted or rejected, involving actively in business development and coordinating with the partner to carry out marketing plans for the department, involving actively in business development and coordinating with the partner to carry out marketing plans for the department, formulating and reviewing existing work processes and policies.- Identify and recommend improvements in line with current business and regulatory practices.- You will be maintaining effective procedures of risk identification.- Ensure appropriate risk mitigation and remediation of control gaps, supporting engagement with Internal Control &Compliance team to educate the country team on compliance matters and ensure a culture of compliance and ensuring adherence to accounting policies and schedules.To qualify for the role you must have- A degree in economics, finance, tax or accounting; a CPA or similar certification.- At least 8 to 10 year of relevant experience- Excellent client service skills and strong problem-solving skills- Proven experience in managing people and multiple projects, as well as being deadline-driven- Extensive and in-depth knowledge of Financial Reporting Standards, relevant tax rules, procedures and guidelines- Strong spreadsheet skills (MS excel essentials) and good knowledge of MS word and accounting software- Excellent organization skillsIdeally, you also have- Experience working in multicultural teams- Experience and knowledge of tax compliance, financial reporting and ERP systems such as SAPWhat we look forHighly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.What working at EY offersEY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance . We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer:- Support, coaching and feedback from some of the most engaging colleagues around- Opportunities to develop new skills and progress your career- The freedom and flexibility to handle your role in a way that’s right for youAbout EYAs a global leader in assurance, tax, strategy, transaction and consulting services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.Join us in building a better working world.Apply now.

    EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.
    EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available on our site.
    The MENA practice of EY has been operating in the region since 1923. For over 95 years, we have grown to over 7,500 people united across 21 offices and 16 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region More

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    Manager, Cyber Threat & Investigations, Forensics & Integrity Services | Ernst & Young

    Employment: Full Time

    Manager, Cyber Threat & Investigations, Forensics and Integrity Services, UAEWhether facing acts of fraud, government investigations or regulatory inquiries, major litigation or transactional disputes, clients turn to EY Forensics for assistance.Our forensic accountants and technologists, certified fraud examiners, anti-corruption and anti-money laundering specialists work with our clients’ legal counsel, internal audit and compliance departments investigating complex issues and developing practical solutions that address operational challenges.We apply the collective knowledge and insight gleaned from working across industries and geographies to help our clients conduct fraud risk assessments and institute proactive anti-corruption programs. Furthermore, we utilize forensic data analytics that enable corporations to manage risk and regulatory compliance.The opportunityA position has arisen for a Cyber Threat Investigation Manager to join the business, supporting the MENA technology team with cyber compromise assessments and other forensic projects. This is an ideal opportunity to develop you career in the consulting space, to work on a diverse portfolio of projects, gaining exposure to a fast – paced market with evolving challenges and opportunities and to support the development of junior team members.Your key responsibilities- As a Manager in the Cyber Threat function, you will manage cyber security services engagements, drive end to end cyber security incident response activities, investigate threat events detected in client environments, deliver high quality reports to the client, support client teams on remote sites and support the delivery of long term cyber threat investigation projects, both on site and remotely.- Where necessary, you may also deploy to client sites to undertake cyber related investigations.- You will assist in managing the financial aspects of engagements by organizing staffing, build and design data policy and procedures, tracking fees and communicating issues to project leaders.- You will also establish, maintain and strengthen internal and external relationships.- You’ll actively contribute to improving operational efficiency on projects and internal initiatives and will consistently drive projects to completion, determining that the work is of high quality.

    To qualify for the role you must have- Minimum of ten years of experience in cyber security and incident response- Extensive knowledge in building data privacy controls for structured and unstructured data- An in-depth understanding of computer forensic and cyber security principles including intrusion response and network monitoring- Working knowledge of hardware configuration and network / data communications, software development and scripting, and database technology and database exploitation / forensics- Experience with evidence seizure and conducting intelligence analysis- Ability to automate tasks using a scripting language (Python, Perl, Ruby)- Understanding of attacker Indicators of Compromise & Tactics Techniques and Procedures and organizing them so they can be applied to current and future investigations- Knowledge of Windows, Unix and Mac host based forensics and command line- Excellent project management skills and the ability to prioritize when working on multiple engagements- A history of business development and team development successIdeally you’ll also have- Formal industry cyber threat qualification such as Advanced Threat Detection and Incident Response, GIAC Certified Forensic Analyst and advance Threat Hunting or GIAC Certified Incident Handler (GCIH)- An advanced degree or at least one professional certification, such as EnCE, CCE, CCFP, GCFA, GNFA, GCFE, CFCE, GCIH, GREM- Track record with a leading consulting firm- Proficiency in the Arabic languageWhat we look forWe are interested in entrepreneurs who have the confidence to develop and promote a brand new strategic vision both internally and externally. You will be business savvy with a passion for innovation as well as the motivation to create your own EY journey.What working at EY offers- Support and coaching from some of the most engaging colleagues around- Opportunities to develop new skills and progress your career- The freedom and flexibility to handle your role in a way that’s right for youAbout EYAs a global leader in assurance, tax, transaction and consulting, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.Build your legacy with us.Apply now.

    EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.
    EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available on our site.
    The MENA practice of EY has been operating in the region since 1923. For over 95 years, we have grown to over 7,500 people united across 21 offices and 16 countries, sharing the same values and an unwavering commitment to quality. As an organization, we continue to develop outstanding leaders who deliver exceptional services to our clients and who contribute to our communities. We are proud of our accomplishments over the years, reaffirming our position as the largest and most established professional services organization in the region More

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    Senior Software Project Manager (PMP, Agile-Scrum, State of Art Tech) | UXBERT Labs

    Employment: Full Time

    Senior Software Project Manager (PMP, Agile-Scrum, Riyadh)Do you want to love what you do at work? Do you want to make a difference, an impact, transform people’s lives? Do you want to work with a team that believes in disrupting the normal, boring and average? If yes then this is the job you’re looking for. UXBERT Labs is Saudi Arabia’s first User Experience, Usability and Ecommerce consultancy. We believe in making the world user friendly. We fight for the users and innovate using user centered design processes with the newest technologies to create beautifully designed lovable products and services that are simple to use and user friendly.We’re looking for an experienced PMP certified Senior Project Manager of Software Development Projects who will take on the management of key client projects.Project management responsibilities include delivering every project on time, within budget, and within scope.Key Responsibilities:• Ensure that all projects are delivered on-time, within scope and within budget• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility• Ensure resource availability and allocation• Develop a detailed project plan to track progress• Use appropriate verification techniques to manage changes in project scope, schedule, and costs• Measure project performance using appropriate systems, tools, and techniques• Report and escalate to management as needed• Manage the relationship with the client and all stakeholders• Perform risk management to minimize project risks• Establish and maintain relationships with third parties/vendors• Experience overseeing multi-function project teams with at least 10-15 team members including Developers, UX/UI, Business Analysts, and QA Personnel• Analyze our current Agile processes, prioritize areas of improvement, and work alongside key stakeholders to implement the improvements• Facilitate/participate in key Agile rituals across Scrum teams• Coach team members as needed, including resolving conflict.• Manage projects in JIRA and Confluence; providing software training to team members as needed• Monitor and report on key Agile performance metrics to the leadership team• Above all else, foster and model a collaborative team environment driven to build great software while having fun

    Requirements:A Must:• Experience in Managing State of Art Tech (i.e. Digitization, IoT, Leading Tech Apps, Innovative Products, etc.)• PMP Certification• Agile – SCRUM Certification• Prior experience with SCRUM/Agile methodologies with enterprise-level application development projects.• Experience in Mobile Apps Development ProjectGood to Have:• Sufficient level of technical background to provide highly-credible leadership to development teams and to be able to accurately and objectively evaluate complex project risks and issues• Very good educational background, preferably in the fields of computer science• Solid understanding of software development life cycle models as well as expert knowledge of both Agile and traditional project management principles and practices and the ability to blend them together in the right proportions to fit a project and business environment• Proven experience in project management in the information technology sector• Ability to provide leadership to business analysts and collaborate with customers and develop strategies and solutions of high business value• Manage a portfolio of clients in different lifecycles of product delivery• Drive and create a shared vision or roadmap of clients’ final products• Excellent client-facing and internal communication skills• Excellent written and verbal communication skills• Solid organizational skills including attention to detail and multitasking skills

    We believe the Experience Matters.
    We love to create simple products that people love to use through scientific usability, cognitive psychology, consumer behavior and business intelligence analytics.
    Headquartered in Riyadh, UXBERT Labs is Saudi Arabia’s first Customer and User Experience, Digital Innovation and Experience design lab. The only innovation lab in the region focusing on on scientifically proven ecommerce and digital product research, training, consulting, design and development.
    It features the first Usability Lab in the Kingdom. The UXBERT Usability Lab is equipped with state of the art technologies like eye tracking research devices and industry leading usability research software to bring the Saudi ecommerce and online market and entrepreneurs a facility where they can focus on user research, evaluation and user testing of all their web and mobile applications and services across various devices and browsers.
    The team consists of certified usability and user experience professionals that spend their days creating in-house UXBERT products, researching, consulting and training companies and entrepreneurs for their products.
    UXBERT Labs is also a startup accelerator that provides entrepreneurs with start up capital, resources and lean UX and MVP business expertise to test, validate and present their ideas and get their startups off the ground. More

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    E-Commerce Operations Manager | UXBERT Labs

    Employment: Full Time

    Do you want to love what you do at work? Do you want to make a difference, an impact, transform people’s lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?If yes then you’re in the right place. UXBERT Labs is Saudi Arabia’s first UX, Usability, and E-Commerce innovation technology consultancy and we’re growing our team to support an ambitious vision. If you’re passionate about building products that create an impact, experimenting with the latest technologies, and working as part of an innovative team, then we want you.We are looking for an Ecommerce Operations Specialist to join our team. This is an opportunity for an experienced candidate to execute our Ecommerce initiatives to drive sales and deliver world-class customer experience.KEY RESPONSIBILITIES• Maintenance and execution of Ecommerce activities• Manage day to day operations of the online store, including daily order fulfillment• Account management of all sales channel partners and vendors• Manage workflows of new product set-up and listing (strong grammar and writing skills in both Arabic and English required)• Management of customer service for all sales channels• Set up initiatives to deliver engaging customer experiences that drive conversions and retention• Gather data from various sources (site analytics, customer research, competitor research) and convert these into insights, opportunities, and road map enhancements• Lead product forecasting to supply the site with accurate units to meet customer demand• Manage accuracy of stock delivery on all new product launches• Collate all information and update monthly Management reports• Conduct ad hoc reporting on business, stock, and customer service metricsWe’re looking for someone to start immediately so apply today and if you fit what we’re looking for we’ll be in touch straight away

    MINIMUM REQUIRED SKILLS AND EXPERIENCE• Minimum 3 years of experience within an Ecommerce operations role• Experience handling Ecommerce platforms, online sales, and website content management• Excellent communication and organizational skills in addition to project management experience• Financial acumen – ability to reconcile accounts receivables with payments received from sales partners• Ability to manage tasks simultaneously• Experience working on Google and web analytics• Experience evaluating and executing SEO strategiesADDITIONAL PREFERENCES• Experience with drop shipping business• Experience working as a site administrator on Magento Ecommerce websites• Background in the electronic gaming industry a PLUS• Knowledge of A/B Testing and Conversion Optimization• Experience creating and managing paid digital advertising campaigns (Google Adwords and Social Media)

    We believe the Experience Matters.
    We love to create simple products that people love to use through scientific usability, cognitive psychology, consumer behavior and business intelligence analytics.
    Headquartered in Riyadh, UXBERT Labs is Saudi Arabia’s first Customer and User Experience, Digital Innovation and Experience design lab. The only innovation lab in the region focusing on on scientifically proven ecommerce and digital product research, training, consulting, design and development.
    It features the first Usability Lab in the Kingdom. The UXBERT Usability Lab is equipped with state of the art technologies like eye tracking research devices and industry leading usability research software to bring the Saudi ecommerce and online market and entrepreneurs a facility where they can focus on user research, evaluation and user testing of all their web and mobile applications and services across various devices and browsers.
    The team consists of certified usability and user experience professionals that spend their days creating in-house UXBERT products, researching, consulting and training companies and entrepreneurs for their products.
    UXBERT Labs is also a startup accelerator that provides entrepreneurs with start up capital, resources and lean UX and MVP business expertise to test, validate and present their ideas and get their startups off the ground. More

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    Web Developer / Web Master | Black Pearl

    Employment: Full Time

    A new opportunity has come up with a fast-growing media company in the UAE. Our client is urgently looking for a Web Developer cum Webmaster.In this role, you will have the following responsibilities but not limited to:* Maintaining and updating the content for the website* Proposing designs and feature enhancements as needed* Creating a website and microsite as needed (in house and other clients)* Managing emailers, newsletter, and other digital requirements which will require minimal coding

    To be considered for this role, you will need to meet the following criteria:* Minimum of 2 years of proven work experience working as a web developer.* Strong understanding of UI, cross-browser compatibility, and general web functions & standards.* Acquires hands-on experience with web applications and programming languages such as HTML, CSS, JavaScript, jQuery, and APIs.* Must be able to communicate in English* Willing to work outside office hours when requiredThe working hours of the role will be from 9 AM to 7 PM, Sunday to Thursday.Disclaimer: Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do contact us.

    Black Pearl is a progressive, dynamic and well structured HR solution provider that offers permanent recruitment services, HR consultancy, psychometric assessments, coaching and also professional training services for clients from different corporate sectors in the Middle East.
    Like a rare and unique black pearl, we consider our partnership with our clients and job seekers as a fine, precious and valuable encounter that needs to be affirmed, developed and supported with a strong commitment to deliver not only the right services but the best in the industry.
    Our aim is to meet and exceed the expectations of our clients, strategically offering Black Pearl services that are customized to the unique requirements of our clients and job seekers alike, resulting in effectively achieving goals and all that is required in this ever evolving and competitive market. More

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    SQL BI / Power BI Developer | Alpha Data

    Employment: Full Time

    • Over 5 years of experience in developing BI applications utilizing SQL/PLSQL, BI stack, Power BI or Tableau.• Proficient in using MS Power BI to design and create dashboards and reports• Involved in Business Analysis of the OLTP and OLAP data and in decision support. Extensive database programming.• Experienced in Building SSAS Cubes and Dimensions with different Architectures and Data Sources for Business Intelligence and writing MDX Scripts• Experience in writing T-SQL Stored procedures, Triggers, Constraints, and Indexes using various DDL and DML commands.• Developed T-SQL scripts for performing automation tasks, Performed and fine-tuned Stored• Procedures and SQL Queries and User Defined Functions.• Strong knowledge of Data Warehousing methodologies and including star schemas, snowflakes concepts.• Used N-tier architecture for presentation layer, the business and the data access layers and were coded using C#, worked with agile methodology for application development.• Generated ad-hoc reports in Excel Power Pivot and sheared them using Power BI to the decision makers for strategic planning.• Proficient in Creating, configuring workflows designed in MS SQL Server Integration Services (SSIS).• Experience in Reporting Services, Power BI (Dashboard Reports), Crystal Reports, SSRS using MS SQL Server and in supporting services MDX technology of the analysis services• Proficient in designing and scheduling complex SSIS Packages for transferring data from multiple data sources and integrates data based on business logic and to load it in data warehouse.• Designed ETL using SSIS Packages to reprocess any date data at any time using Reprocess Logic.• Developing C# scripts in SSIS and automating tasks using C#.• Maintaining the Log and Audit information in SQL tables, experienced in providing Logging, Error• Handling by using Event Handler for SSIS Packages.• Having knowledge in Dimensional Data Modelling, Cube development and manipulations in SQL Server Analysis Services (SSAS).• Designing current Oracle database by adding tables, relationships, creating stored procedures, views and performance tuning of SQL queries and stored procedures• Developed SQL queries /scripts to validate the data such as checking duplicates, null values, truncated values and ensuring correct data aggregations.• Performed data quality analysis using advanced SQL skills. Performed Count Validation, Dimensional Analysis, Statistical Analysis and Data Quality Validation in Data Migration.• Extensive SQL querying on Staging, Data warehouse and Data Mart.• Explored data in a variety of ways and across multiple visualizations using Power BI.• Strategic expertise in design of experiments, data collection, analysis and visualization• Designed Power BI data visualization utilizing cross tabs, maps, scatter plots, pie, bar and density charts.• Involved designing SSAS 2012 Cubes and building attribute relationships for optimal MDX query performance of Hierarchies and Fact Dimensions.• Implemented Power BI gateway different source to matching analysis criteria and further modeling for Power Pivot and Power View• Experienced in designing and developing SSRS reports using data from ETL Loads, SSAS Cubes and various heterogeneous data sources.• Have knowledge of Big Data Technologies like Hadoop, Cosmos etc.• Excellent analytical, communication and interpersonal skills.• Proficient in technical writing and presentations and a good team player.• Strong investigative and troubleshooting skills.

    SKILLS• Programming Languages – Java, C#, C, HTML• Databases – Oracle 11G, SQL Server, MYSQL• Operating Systems – Windows, Linux• Tools and Software – JIRA, GIT, Oracle, TOAD, SQL Server Integration Services (SSIS), Microsoft SQL Server data tools, SQL server BID Studio 2008, SQLServer Management Studio 2012/2008, Performance Point Server 2010, Power BI

    Alpha Data, is the leading system integrator with over 30 years track record. Founded in 1981, Alpha Data has grown from two employees to a 700-strong workforce building ICT infrastructure solutions for thousands of organizations.
    Alpha Data works with its clients though a combination of deep-level business and technical expertise, an extensive knowledge of today’s technologies, and a mature, highly capable delivery and services infrastructure. Alpha Data’s offerings help our customers improve processes, reduce data centre and infrastructure costs, manage risk and governance and enhance top-line revenue. Our business approach is based on establishing long-term partnerships that encourage success through mutual benefit.
    Alpha Data has established strong industry ties, with the highest level of accreditation achieved with HP, Microsoft, Avaya, Cisco, Belden and Juniper in addition to an eco-system of complementary vendors. This enables Alpha Data to deliver a breadth of best-of-breed solutions to its customers through our teams of pre-sales, post sales, project implementation and support experts. Alpha Data has won the Systems Integrator of the Year Award at two of the region’s leading technology awards – CPI’s Reseller Middle East Partner Excellence Awards and ITP’s Network Middle East Innovation Awards, respectively and has always maintained a top position in the list of system integrators in UAE. More

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    Network Quality & Service Monitoring Engineer (Omani or GCC National) | Ooredoo Group

    Employment: Full Time

    Department Purpose:- Ensure the quality and performance of network nodes and services.- Define the OSS strategy in terms of service monitoring (SQM/CEM)- Define E2E KPIs, objectives and guidelines for network quality and service monitoring and to truck those elements.- Provide trends analysis, intelligent reports and consensus action plans to management and concerned stakeholders.- Testing and evaluating the new CPEs.Role Purpose:- The Network Quality & Service monitoring team works on defining the main KPIs for network and service quality and tracking those KPIs provide trends analysis and action plans to management.- This covers different services in voice and Data technologies like 2G/3G/4G TDD&FDD ,5G radio, CS Core, PS Core, transmission, VAS, IGW etc monitor End to End network elements and services.- Defining End to End service KPIs to be monitored from network and customer perception (For both Mobile& Fix) to support management with high level network/services status

    The Person:Education Level ( Minimum / Preferred):- Bachelor Degree in Telecommunications/Data Analyst engineer/Data Science or related fieldsRequired Experience and Knowledge to be able to do the job ( Minimum / Preferred):- Good Background in Mobile and Fixed technologies and related topologies and interfaces- A strong understanding of mobile industry trends and services- Business sense to make cost vs. technology trade-offsProfessional Qualification / Certification requirements:- Valid driver’s license and good driving skills.- Network certificationJob specific technical skills- Sound knowledge in conducting test analysis and defining business key performance indicators (KPIs)- Demonstrates flexibility and creativity to adopt processes to meet changing business needs- Ability to look at things through a wide lens, and a strong initiative to take the lead in removing road blocks- Team Work & Co-operation- Demonstrate positive attitude and high level of energy- Ability to think creatively and solve problems- Excellent interpersonal, analytical, written and verbal communication, and presentation skills- Organizational CommitmentBehavioral skills- Communicating Effectively- Attention to Detail- Planning & Organizing- Results Orientation- Knowledge of latest technologies and trends in Telecommunications industryKPI:Benchmarking- Supporting the Sr. Engineer to benchmark the KPIs with key operators specially in Ooredoo Group on Network and services quality and ensure methodology are reviewed frequently taken into account best practices and company objectivesValidating- Validate network quality & capacity and produce assessment in any deviation on them.- Study impact of pro motion and change to capacity KPI.Strategy Support- Understanding and Supporting the organization’s business objectives and long term strategy.- It involves analysing row data which is supplied by operation to update and highlight any change in network performance (CS, PS, VAS, RAN, & PSTN) to planning and other teams.- In addition, recommend to planning and marketing what is required to increase company’s profit based on customer’s behaviours.Monitoring Tools- Utilizing the tools to have full visibilities as End to End and producing professional reportsTechnical know-how- Learning and developing technical skills covering End to End Monitoring for Mobile& Fix to improve customer perception quality and service reportingProject planning- Participate in project teams to address problems that are having an immediate and negative impact on the organizationVendor- Dealing with different vendors to evaluate and acquire new tools from third parties.Note: you will be required to attach the following:- Resume / cv- Passport-size photograph

    We are a leading international communications company delivering mobile, fixed, broadband internet, and corporate managed services tailored to the needs of consumers and businesses across markets in the Middle East, North Africa and Southeast Asia. As a community-focused company, we are guided by our vision of enriching peoples lives and our belief that we can stimulate human growth by leveraging communications to help people achieve their full potential.
    Formerly known as Qtel Group, we have a customer base of 92.9 million and reported revenues of USD 9.3 billion in 2012. More

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    Senior Specialist IT Support | Dubai Parks and Resorts

    Employment: Full Time

    Building FunIn a never before seen experience, Dubai Parks and Resorts hosts MOTIONGATE Dubai – a destination that brings visitors in direct contact with their favorite characters and stories. We are inviting everyone to play a part and as a team member of MOTIONGATE Dubai, you’ll enjoy all the fun that comes with an exciting career. You’ll work with a cast of amazingly talented and inspiring people in a job that’s so immersive it hardly feels like work. Come and work with an exciting team where we all play a vital part in the story – whether you choose a role serving the delicious food, to maintaining equipment, performing in costume or operating a ride. Whatever your chosen vocation you will help tell compelling, enduring stories and create memories for our guests that will last a lifetime.Play Your PartAn excellent career opportunity has now arisen under Motiongate Dubai, IT Department as Senior Specialist Park IT Support. In this role you are going to lead the IT functions and responsible to deliver Amazing IT support and service delivery activities for Motiongate Dubai. Primarily responsible for ensuring IT SLA’s [Service Level Agreements] with the business areas are met. Ensures, through timely service review meetings, that contractors and vendors are performing within the agreed service levels and/or OLA’s [Operation Level Agreements] as laid out in DPR’s underpinning contracts. You are required to provide application and technical support to the various business operations & stakeholders across the park such as park operation, retail and F&B and others. Subject matters expert on park systems, applications and hardware.Main Duties- Delivering IT support services to all various business operations such as Park Operation, Retail and F&B business.- Work and coordinate with IT team and service desk team to develop and improve IT services delivered to business operations.- Able to resolve technical issues on any hardware and peripherals and software implemented within the parks.- Single point of ownership for effective provision of systems and services to customers.- Proactively improve the service delivery.- Managing third party vendor relationships, where applicable.- Willing to train, educate and mentor other IT team members.- Able to trouble shoot systems, network problems and diagnosing and solving hardware or software faults.- Providing support, including procedural documentation and relevant reports.- Supporting the roll-out of new applications and systems.- Offering business users appropriate support and advice.- Managing crisis situations on site, with assistance of other IT teams, which may involve complex technical hardware or software problems.- Support the park in various operation roles during busy days.- Able to mentor and educate team members on technical matters.- Any other duties as may be reasonably requested by the management team.

    Are You a Star?In order to be qualified for this role you should possess the below criteria:Essential:- Minimum a Bachelor Degree in Information Technology / Computer Science and/or relevant field.- Min 5 years of IT experiences, in IT implementation systems or IT support role in hospitality industries such as theme parks, F&B, Retail operations or hotels.- Strong understanding of hospitality IT support and services.- Monitor and maintaining good customer services standards.- Able to mentor team members.- Excellent skills in excels and power points.- Strong understanding of hospitality IT support and services.Desirable:- IT Service Management (ITIL) qualifications and certification- Microsoft and / or other industry certification (MCSE, CCNA etc)- Professional Certification – project management (PMI/PRINCE2).- Excellent skills in excels and power points.- Strong understanding of hospitality IT support and services.- Strong troubleshooting skills in software problem or technical issues.- Have implemented hospitality systems IT implementation and strong IT support roles.- Have involved in pre-opening of attractions/parks, F&B, retail operations or hotels.- Have done daily IT support of F&B operation, retail operations, hotels or any other parks.The Best Part of The StoryWe offer a competitive salary and benefits package which includes; housing allowance, comprehensive medical coverage, life and accident insurance and other generous allowances.We also care about your career development supported by Learning opportunities for those seeking a long-term future in the Company.

    Dubai Parks and Resorts offers new heights in experiential entertainment through an inspired concept that brings the best of the east and the west in the entertainment industry. Conceived and developed by Meraas Holding, Dubai Parks and Resorts articulates the Dubai leadership’s vision of positioning the emirate as a compelling global tourist destination.
    The first phase of Dubai Parks and Resorts will comprise three theme parks: motiongate™ Dubai, Bollywood Parks™ Dubai, and LEGOLAND® Dubai. The development will also feature Riverland – a grand entrance plaza and Lapita, a family themed hotel. The first phase is scheduled for completion in 2016. Ground work commenced on site in February 2014 More