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      in Talent Acquisition

      How to Handle an Employment Gap on Your Resume (Flip the Script!)

      by

      You’re not your work history

      Addressing an employment gap on a resume is one of the most common worries keeping job seekers up at night. It’s been drilled into our heads that if you’re not working, you’re wasting away. 

      There’s a prevailing, persistent belief out there that if a hiring manager or recruiter sees even a small gap on a resume they’ll automatically assume the applicant is a slacker who can’t hold down a job. 

      This simply isn’t true. Consider these recent stats from a 2021 LinkedIn survey: Just under four in five hiring managers (79%) say they would have no issues hiring a candidate with a gap in their resume.

      The relationship between “job hopping” and DEI 

      “Considering ‘job-hoppers’ for roles is a DEI practice many employers may not realize. In many cases, ‘job-hoppers’ have had more barriers than others in the workforce.” This could mean many things, including health challenges, economic hardships, caregiving responsibilities, or transportation issues.

      “To be frank,” being a serial “job-hopper” is one of the things I credit to my career success. My skills are varied, my familiarity with different industries is comprehensive, and my understanding of organizational culture is robust.”

      Brittany King, Senior Manager, TA-Talent Intelligence & Diversity, and a member of Sista Circle: Black Women in Tech. 

      Employment gap a deal breaker? Not anymore

      Not having a job for a year or longer may have been considered a deal breaker by most decision makers just 10 years ago or so, but the narrative surrounding career gaps has changed considerably since.

      You can probably guess the biggest reason why: COVID-19. The pandemic sparked an absolute tidal wave of layoffs, furloughs, and self-imposed sabbaticals to care for loved ones. 

      In light of everything that’s happened over the past few years, it doesn’t make business or ethical sense to discriminate against otherwise attractive job candidates due to a career break anymore (self-imposed or otherwise).

      That being said, you still absolutely have to touch on and explain your resume gaps. Here’s what Allison Rutledge-Parisi, senior vice president of People at Justworks, recently told Protocol: 

      “I sense in the atmosphere a change from the days earlier in my career. If you see a gap on a resume, it’s no longer a red flag at all. It’s an area of inquiry. But the inquiry is not assessing if it’s OK or not. The inquiry is more like, ‘Wow, what did you do?’”

      Give me a break!

      On a day to day basis, the average working professional has little time to consider the bigger picture of their career. When we’re preoccupied with what our current job needs from us on a particular day, it can be all too easy to forget about what we truly want from our careers.

      Another LinkedIn survey from earlier this year reports 69% of people say taking a career break helped them gain a new perspective and outlook on what they really want from life. 

      Even more revealing: That same survey tells us that just under half of hiring managers (48%) believe most candidates are too negative about their job gaps, undervaluing themselves in the process. Meanwhile, 64% of job seekers wish there were a better way to broach the subject of career gaps on resumes and during interviews.

      What does all of this tell us? Both employers and applicants are ready to put to bed the outdated notion that one must hold down a steady job from the moment they finish school to the time they retire. 

      Yes, your resume is about your career in your chosen field, but to a greater extent it’s about you. Your story isn’t limited to periods of employment. Here are a few ways to flip the script on career breaks, and use gaps in your resume to your advantage.

      There is no success without adversity 

      At Leet Resumes, we always encourage resume writers to emphasize their career wins and accomplishments. Showcasing successes sends a clear message to readers: “I’m good at what I do, and I’m ready for my next career challenge.”

      Well, what’s a success story without a little adversity to overcome? One research project published in the scientific journal Basic and Applied Social Psychology investigated what hiring managers want to hear from applicants during interviews. While achievements are great, the study found interviewers really wanted to hear about the setbacks and problems interviewees encountered on their way to those successes.

      Gaps in your work history can serve this adversarial role on your resume. Yes, taking a break from work for whatever reason isn’t ideal. But, if you frame these gaps in the right light, using the right verbiage, they may work in your favor by showcasing your resilience and commitment.

      Not working doesn’t mean not growing

      You may be wondering how exactly to frame unemployment as a positive, especially on paper. The simple answer comes down to staying busy. You need to address the time period you weren’t working in some other way on your resume.

      The best way to do this is via some type of institutional connection. Maybe you went back to school, or completed a new certification in your field. Volunteering for non-profit work, especially for a good cause, is another great way to show readers that you may not have been working – but you were still learning, growing, and pushing forward. 

      Consulting roles, attending industry conferences and virtual events, and even part-time or one-off freelancing gigs, can work too. 

      The biggest mistake you can make with an employment gap

      The #1 mistake to avoid here is leaving a year plus long gap on your resume totally unaddressed. Doing so virtually guarantees recruiters and hiring managers alike will assume you spent your time off moving exclusively from the couch to the kitchen.  

      Avoid lengthy explanations about an employment gap

      If we put COVID-19 aside for a moment, the three most common reasons people usually take an extended sabbatical from full-time work are:

      semi-retirement (taking a year off for travel, etc), they were fired, or electing to stay home as a full-time parent or caregiver.

      It’s likely that many who fall into one of those three categories did not maintain any type of formal institutional connection during their employment gap years. If this is your situation, don’t waste much room on your resume explaining the finer details of your story.

      At Leet Resumes, we believe brevity is best across all aspects of resume writing. Even when describing your biggest career wins it’s best to keep things short and sweet. This applies even more so when addressing gaps in work history.

      Instead, go with a single sentence addressing the time period in question with a positive spin toward the future.

      If you’ve spent the past couple years caring for your family, write something like:

      “Stay at home parent, family of five, excited to re-enter the workforce. 2020-2022”

      You can keep it even more vague:

      “Energized to return to work after a period of personal growth. 2020-2022” 

      You’ll have an opportunity to better explain your work gaps during the interviewing process. For now, there’s no reason to take up any more valuable space on your resume than needed. 

      Never adopt an apologetic tone about your employment gap

      It’s important to be transparent about your career breaks, but that doesn’t mean you should be apologetic. Again, the hiring handbook from a decade ago just doesn’t apply anymore. 

      Remember the statistic stating 48% of hiring managers believe candidates are too down on themselves over career lulls? If you frame your work gaps as a failure warranting an apology, or immediately sulk when the topic is brought up in an interview, it sends the wrong message. 

      “Do not apologize for doing what you need to do for your professional and personal growth.  Taking time off for whatever reason is sometimes necessary. Be confident in your decision to take time off and be prepared to be confident in your answer to why you did it.”

      Lexi B, Founder of Sista Circle: Black Women in Tech.

      Not all periods of unemployment are our own choice, but you always control the greater narrative of your story. Even if you were unceremoniously fired, turn it into motivation. Use it to propel you forward, not a hindrance holding you back.

      That was then, this is now

      Decision makers are no doubt more open to considering candidates with gaps in their work history nowadays, but they’ll still need to know that you’re serious about seeking employment. 

      Be sure to make it clear that today – in the here and now – you’re absolutely chomping at the bit to pick up where you left off and never look back. No employer wants to hire a new worker only to have them disappear shortly thereafter. It’s essential to frame your employment gaps as temporary siestas.

      Ideally, the message is you made meaningful use of your time off and you’re ready to return as an even better professional version of yourself.

      You’re not just your career

      As we wrap this article up, it may be useful to touch on resumes in general for a moment. Most people tend to think of their resume as a mere description of their careers, but that’s a gross oversimplification.

      “A resume is an art and not a science. As a recruiter I want to get a glimpse of the impact you’ve been able to accomplish and what you’re passionate about. The gaps in your experience are less important to me than the story I’m being told in your resume.” 

      Amal S., Fellowship Recruiter @ Formation

      When recruiters sit down to read your resume, they want to learn about you as a person – not just every job you’ve held since college. If you get the job, it’ll be you reporting for duty on Monday morning, not your resume.

      Addressing an employment gap the right way, and showing you didn’t let a bump in the road derail your journey, will speak to your character and persistence far more than any boring old corporate achievement.

      Need some help with your career?

      Feeling like you could use some assistance with your job search? 

      Consider creating a free profile on Hired and have companies apply to interview you for tech or customer-facing roles! 

      Related: 

      Hired partner Leet Resumes helps jobseekers revise their resumes for free. 

      Hired partner Sista Circle: Black Women in Tech (BWiT) is a solidarity group dedicated to supporting Black Women in technology, including providing community and networking.  More

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      in Employer

      Diversity Isn’t Optional: How 3 Talent Leaders Made DEI an Organizational Imperative

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      All too often, organizations treat DEI initiatives as optional—but this approach couldn’t be worse for business.  

      According to McKinsey, gender-diverse companies are 15% more likely to have financial returns above their national industry median and ethnically diverse companies typically experience a 35% increase in performance compared to homogenous competitors. Similarly, a Boston Consulting Group report found diverse management teams generate 19 times more revenue than non-diverse teams.

      The statistics speak for themselves: diversity is key to business success. But how many companies treat DEI initiatives as a true organizational imperative?

      The unfortunate answer: not enough. “Prominent tech companies have made little progress in their stated goal of hiring more minorities,” notes one CNBC article. 

      For example, many enterprises saw only “low single-digit increases in their percentage of Black employees” from 2014 to 2020. And while the gender and race wage gap is narrowing, access to opportunity and discrepancies in salaries persist for underrepresented tech talent. 

      DEI data

      For example, in our recent State of Wage Inequality in the Tech Industry report, our platform data showed: 

      36.7% of roles only sent interview requests to menThe percentage of positions only sending interview requests to white or asian men continue to drop, but is still a hefty 49%Black women continue to see the widest gap among the demographics analyzed.

      “There is still work to be done in ensuring equitable hiring processes to narrow wage and expectation gaps, and companies must prioritize this effort,” says Hired CEO Josh Brenner. 

      “Post-Great Resignation, companies successful in identifying non-traditional talent, while also ensuring diversity and representation in their candidate pipelines, will be better positioned to drive their businesses forward in a time of increased volatility.” 

      To see what steps business leaders across the country are taking to drive impactful DEI efforts, we’ve compiled actionable insights from Hired’s Talk Talent to Me podcast. Read on to learn how Match Group, Capital One, and Tech Can [Do] Better work to enact positive change—and how your organization can do the same.

      How Match Group attracts underrepresented candidates

      Expert: Match Group Vice President of Talent Acquisition, Craig Campbell

      Examine your entire hiring process

      To build a pipeline of diverse talent, Campbell suggests baking DEI into every part of your hiring process: from branding to sourcing to interviewing. “Think about what you’re doing to attract the right talent,” he says. “Can you stand on your approach and say it’s end-to-end fair, objective, and inclusive?” 

      Revisit value propositions

      In a crowded marketplace, corporate branding can make or break your recruiting efforts. 

      As Campbell puts it, “Do you present an attractive value proposition to start with, and then are you ensuring that you’re not doing things to diminish your opportunity to convert as much talent as possible? 

      That’s something you can apply in general, and then even more specifically when you start to think about segments like Black or African-American, Latinx, women, and the LGBTQ community. 

      For each underrepresented segment in your organization, you have to take an inside-out approach to determine: Do I have the right value proposition to attract that audience?” 

      Many businesses already use market segmentation for customer acquisition—and the same strategies can be used to attract diverse candidates. “I don’t think it’s a far reach to apply some of that expertise to talent segmentation,” says Campbell.  

      Take a stance on social issues

      Candidates will notice what your company does—and doesn’t—say. 

      As Campbell puts it, “Another part of your value proposition is your position as it relates to social causes. I think that’s a new and emerging component of the value proposition, with candidates asking companies what they stand for and how that shows up in how they do business and support employees.” 

      According to Edelman’s 2022 Trust Barometer, 60% of respondents said they will choose a place to work based on their beliefs and values. 

      Organizations with clear answers and concrete evidence will stand out for their commitment to taking action. “Whether you have a story to tell—or more importantly, a track record—could be the difference between you being more or less competitive,” says Campbell.

      Listen to the whole episode

      How Capital One nurtures an inclusive culture

      Expert: Capital One Senior Director of Diversity Talent Acquisition, Kanika Raney

      Prioritize DEI initiatives in onboarding

      At Capital One, Raney is proud to have helped shape a successful onboarding program that sets the tone for company culture and employee experience. 

      “Everyone goes through a day-long training to learn more about our culture and values,” she says. “For us, it’s essential they feel included from day one.” 

      Part of that mission means emphasizing DEI initiatives through the onboarding process—and encouraging new employees to get involved with relevant business resource groups and activities. 

      Onboarding isn’t something that occurs only when someone starts a new job, though. Rather, it happens any time there is a transition—and DEI should be emphasized at each milestone. 

      “That can be when you transfer to a new role, when you get a new manager, if there’s a reorganization, or if you’re returning from an extended leave,” explains Raney. “And companies should have an onboarding strategy for each of these defining moments in an employee’s career.”

      Unburden minority employees

      Far too often, the burden falls on minority groups to cultivate inclusivity within an organization. “More often than not, if you’re the only female or the only Latinx employee at a senior level, you’re going to be tapped on the shoulder every single time,” says Raney. “And that becomes a lot for one person representing one demographic.” 

      Tokenism [to-ken-ism] /ˈtōkəˌnizəm/ noun

      “The practice of doing something, such as hiring a person from a minority group, just to appear to be treating people fairly and to avoid criticism.” 

      To prevent tokenism,  business leaders should own this responsibility themselves rather than relying exclusively on employee groups. 

      For example, Capital One hosted a speaker series to advance authentic dialogue, grow DEI awareness, and promote allyship. 

      “It’s about creating the space for open dialogue and allowing people to join in on a voluntary basis versus putting employees on the spot and making them feel like, ‘I’m the one that has to step up and answer this question,’” explains Raney. 

      Related: Panel discussion: “Close the Gap with Advocacy & Allyship”

      Forget about “culture fits” 

      Rather than hiring candidates who are culture fits, Raney suggests rewriting the script and seeking culture adds. 

      “Why are we trying to force people into a fit?” she asks. “It should be less about, ‘Can you fit into this culture?’ and more about, ‘What are you adding to this culture?’” 

      To that end, Raney emphasizes the importance of training staff to think differently during the recruitment process. 

      For instance, hiring teams might ask: 

      Can this candidate bring an alternative perspective to the organization? In what ways will their original insights benefit our business? If someone is missing a credential, can they learn relevant skills on the job? Are they growth-minded? Do they offer something we didn’t even know we needed? 

      Listen to the whole episode

      How Tech Can [Do] Better leverages critical diversity data

      Expert: Tech Can [Do] Better founder & CEO, Lawrence Humphrey

      Partner with outside organizations 

      Humphrey’s nonprofit, Tech Can [Do] Better, was founded one week after the murder of George Floyd. “We’re all about driving racial equity, and equity more broadly, in and through the tech industry,” says Humphrey. 

      “This was a window of opportunity like none I’d ever seen before, so I thought: How can we turn this moment into a movement where all of the most influential companies in the world have an ear for systemic change? How can we actually make something out of it?” 

      Today, Tech Can [Do] Better partners with innovative organizations to provide data-driven perspectives on how to enact change. “You can’t improve what you don’t measure,” explains Humphrey, quoting a famous maxim. 

      In running reports for tech companies, he helps business leaders identify—and fill—critical representation gaps. A large part of that process is breaking down data by gender, role, tenure, and other variables. 

      “You need to be able to segment the data,” says Humphrey. “It’s not enough to say that 15% of your workforce is Black. Where are the Black folks in your workforce?” 

      By getting granular, you can identify opportunity areas that might have otherwise gone overlooked—whether that’s diversifying the C-suite or rolling out initiatives to improve retention in a certain department.

      Set realistic expectations for DEI initiatives

      “Systemic problems require systemic solutions,” says Humphrey, “and systemic solutions require a long time frame.” It’s important for talent companies to recognize meaningful change can’t occur overnight. 

      Instead, DEI initiatives are an ongoing commitment to building a better workforce. As Humphrey explains, “It’s a little bit of work done for a long time. You can’t expect to just burst through some sprints or an intense one-quarter cycle, and then achieve equity. 

      That’s not how this works. It’s a commitment—and I feel comfortable saying it’s a life-long commitment.”

      Listen to the whole episode

      Here’s What You Can Do to Make DEI a Priority 

      Embrace best practices

      List salary bands. Use technology to reduce bias. Drop requirements for traditional four-year degrees and avail roles to those with non-traditional educational backgrounds, like bootcamps. In our 2022 State of Software Engineers report research, we found in 2021: 

      46% of software engineers had a computer science degree24% were self taught18% have a relevant college degree (ex., mathematics, information technology, data science, etc.)11% participated in a bootcamp program.

      In each case, the percentage increased 1% from 2020, except for “relevant college degree,” which decreased 4%.

      We’ve also seen wonderful results of bootcamp graduates on Hired, such as Paula Muldoon, who transitioned careers. After earning multiple degrees in and enjoying a music career, she joined a program through our partner, Makers, in the UK. She’s now a software engineer for Zopa, a leading financial company. 

      We’ve already seen great examples of DEI on our platform. So much so that we scored employers on our core values of equity, efficiency, and transparency in our first List of Top Employers Winning Tech Talent. Want to make the next list? Draw on these top ranking companies inside for inspiration.

      If you’re ready to follow in these organizations’ footsteps, Hired is here to help. By leveraging our platform’s innovative DEI tools and transparent salary data, we help your company build diverse teams and close critical wage gaps—one hire at a time.  More

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      in Talent Acquisition

      Evaluate the Job & Negotiate the Job Offer You Deserve

      by

      Editor’s note: this is Part 3 in our series with our partner, Makers, “Build Confidence and Take Control of your Job Search Series.”

      After a successful interview, a job offer often comes next. The offer stage sometimes creates discomfort and uncertainty for job seekers. When do you bring up compensation? How do you negotiate a salary? What should you ask for? Is the offer a good fit for you?

      These are all questions Hired and Makers answer in this chapter. Learn how to check offers and negotiate the salary you deserve! If an interview ends in rejection, learn how to tackle that, too.

      Get Started with Salary Negotiations

      Most of the time, the sourcer or recruiter will ask what you’re looking for in base salary or total compensation. Don’t feel put on the spot! Instead, if a screener asks for your expected salary range, ask about the salary band, or budget for the role.

      Pro Tip: It’s illegal in a growing list of areas to ask candidates for a salary history, or about their current compensation. Doing so promotes bias. These laws are known as a salary ban, not to be confused with a salary band, as mentioned above.

      If this doesn’t come up in initial phone screens, you can start the salary conversation early in the interview process. Be polite, don’t make it your first question, but don’t wait for an offer, either. Waiting to bring up salary until the end of the process doesn’t do you any favors. The early discussion helps you get in front of salary negotiations. 

      You could choose to say, “I’m sure you value alignment as much as I do. Can you share the salary band budgeted for the role?” You may have follow up questions to qualify that number. Is it base plus bonus? Is that a total compensation number, including benefits? Nobody wants to make a false assumption.

      Make sure you are clear about your personal priorities during the interview process. Determine your value in the marketplace before setting foot in an interview. This is very important for women. Female job seekers sometimes undervalue their contributions to the marketplace. This is known as an expectation gap.

      Hired’s salary calculator helps you with this task. We  recommend a starting point for you using data from the marketplace. The Hired platform alerts you to the discrepancy so you are able to make changes if you set expectations too high or too low.

      Remember, this number is just a starting point. Keep your priorities in mind as you negotiate. Some job seekers choose flexibility in exchange for entering a high-demand industry. Don’t share minimum expectations as they can result in low offers. Think about the salary offer that makes you excited to take the job and pursue this number.

      How to Negotiate Your Salary & Benefits

      Ask if you and the company are on the same page regarding salary after stating your expectations. The salary offer isn’t always what you expect or a number that satisfies your needs, and that’s ok. Communicate your desire to negotiate salary quickly so the company can respond.

      State your passion and motivation to join the company. Then, explain that the current offer doesn’t work for you. Be direct and be very clear if you intend to give a counteroffer for your salary. Let the company know that you plan to accept the role if they meet that number. Companies ready to move forward quickly respond when candidates are ready to start.

      Tech jobs and sales jobs have differing salary components. Base salary, target bonus, and equity are common for tech role offers. Fixed compensation and variable compensation or base salary plus commission are components of a sales job salary offer. Benefits and perks are usually included in both.

      Consider negotiating other benefits beyond salary. Getting creative can help you get what you want when there is no wiggle room in the base salary. Some possibilities include:

      Sign-on bonusGuaranteed annual bonusExpedited raiseMoving stipendStocks or RSUsPaid time offHealth benefitsLearning stipends

      Examine the Offer

      Once you lock in salary negotiations, it’s time to take a hard look at the offer. Look at all elements and decide which are the most important in your eyes. Write down your priorities – this trick helps you hold yourself to them.

      Consider these areas when checking your job offer:

      People element – your manager, team culture, and company culturePlace element – location of the office, company size, industryThings element – compensation, benefits, perksTiming element – do you need to find a new job right away, or is there time to be choosy?

      Rejection is Just Redirection

      Sometimes it just doesn’t work out, despite a great interview. Don’t take this personally! Rejection doesn’t always mean you did something wrong or weren’t qualified.

      Stay solution-oriented to keep future doors open. The way you handle rejection can make or break this relationship. Ask the company for feedback. Learn what you can to improve your future interviews. You never know when another position will open. Be civil and respectful despite rejection.  It often leads to new opportunities on different teams or at other offices. Besides, there’s no guarantee the person they hire will work out. It happens more than you think.

      Do you feel like you need to upskill to be more competitive? Makers offers opportunities to increase your technical skills!

      Land the Job Offer You Deserve on Hired

      Master the job search process from start to finish with these easy to follow steps. Hired.com helps you every step of the way! Our Customer Experience managers help candidates achieve success throughout the hiring process. Complete your free profile on Hired’s job marketplace. Be sure to optimize it with these tips, and let employers search for you!

      Related:

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      in Talent Acquisition

      Wayfair Invests in Technology Teams Across North America

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      Online Retailer Opens Four New Tech Hubs in Seattle, Austin, Toronto, and the Bay Area

      In order to continue to recruit the best technical talent from across North America, Wayfair announced in 2021 plans to invest in technology teams with four new locations in key cities. These Technology Development Centers (TDCs) in Seattle, Austin, San Francisco Bay Area and Toronto, Canada have dramatically opened up their technical pool to a wider and more diverse audience. They’ve already resulted in hundreds of new employees in these regions. 

      Roles include infrastructure engineers, software engineers, experience designers, data scientists, analysts, and product managers. These roles play a huge part in a variety of solutions, from emerging machine learning and data science techniques that help Wayfair customers find the perfect product within their 22 million+ item inventory.

      Initiatives also include innovative merchandising powering brilliant, inspiring product imagery, to platforms helping suppliers to grow their business by reaching customers more effectively. 

      Related: Wayfair scored so well on equitable, efficient, and transparent hiring processes, they ranked in the Top 10 Enterprise companies (US) on Hired’s 2021 List of Top Employers Winning Tech Talent.

      Why Wayfair is Great Place to Grow Your Tech Career

      Austin TDC Project Manager Kanya McCann says, “Wayfair is full of opportunities and growth in the tech space. With so many different orgs across the enterprise, you could venture to learn something new in every space.

      In my time here, I have worked in several organizations that I have never been able to before (i.e. Supply Chain and Legal, just to name a couple).”

      Wayfair Culture

      Leopoldo Hernandez Oliva, a software engineer at the Austin TDC agrees. “Wayfair is a magnificent place for anyone that is new or well-seasoned in the tech industry. You’ll find Wayfair’s culture is inclusive, fun, and super supportive. 

      This is my first tech job. Before joining Wayfair I had held different roles in teaching, customer service and even providing applied behavioral therapy. The interviewing process was pretty straightforward and I was helped by recruitment along the way. I relocated from Boston to Texas and I was given plenty of time to do so.

      Once at Wayfair, you’ll find the vibe pretty relaxed and the org structure super cohesive. We work in small teams composed of highly tenured to the new talent, like me.

      Ramp up was individually tailored and I was made to feel like my work contributed to the overall success of the team at large.

      Wayfair’s main office is located at the heart of Boston, MA., right inside Copley Square Mall. There are tons of things to do around the area. Wayfair also has offices in California and Texas, and is expanding soon to Seattle and Toronto.  Wonderful cities that are vibrant and at the vanguard of tech advancement.”

      “Wayfair Tech is a great place for talented and smart individuals to work and have fun while doing it,” adds Jill Tonelli, Waybassador Program Manager. “We are constantly solving fast paced challenges and working together as a team across many different functions and skill sets. 

      More Than an Onboarding Buddy, the Waybassador Program is Integral to Wayfair Culture Within Technology Teams

      Jill Tonelli explains, “the Waybassador program was created to ensure the Wayfair culture is instilled in the new Tech Development Centers opening up across the US. It is exciting and different than a traditional buddy program because it is likely the Waybassador’s first time living in the new location too; as many Waybassdors moved.” 

      “My situation is unique in that I was hired in the beginning of the pandemic, so I interviewed remotely, was hired remotely and have been remote since my onboarding,” says Kanya McCann. “For me, the Waybassador Program differs in that someone is “dedicated” to you. 

      It’s an unbiased person to get you ingrained in the Wayfair culture and welcome you. That person is someone specific that you can build a relationship with and really get to know.” 

      Leopoldo Hernandez Oliva says,”the Waybassador program aims to pair tenured Wayfairians with new hires at the newly aforementioned locations. New Wayfarians continue onboarding procedures according to their individual team but Waybassadors review with them culture expectations, in and outs about the company as a whole and provide moral support to them along their journey. Think of it as a supporting hand and personal cheerleader for their tenure at Wayfair.”

      Typical Waybassador Activities

      As the TDC’s fully opened, Waybassadors connected with new hires in the offices in many ways. These include coffee chats, office happy hours, and networking events. Toronto TDC Site Lead Silvia Fernandes notes they also plan location-specific events to help create and foster relationships.

      How Wayfair Chooses Waybassadors

      Silvia Fernandes explains. “The Waybassasors are existing employees who voluntarily relocate to the TDCs to support the development of Wayfair’s culture, values, People Principles, and working norms into our new offices.

      “They are selected based on their proven track record of upholding our People Principles and helping make Wayfair the top destination for technical talent,” adds Jill Tonelli. 

      Wayfair’s People Principles

      On an episode of Hired’s popular podcast, Talk Talent to Me, Wayfair Chief People Officer Kate Gulliver describes some of the nine principles. 

      “One of my favorites is to collaborate effectively. We believe collaboration is core to our success, our teams are very matrixed, and so to work effectively, and [cross-functionally], get the alignment you need, and also be transparent in the information you’re sharing, so a team in another group can actually help support and provide value to you.” 

      “Another one of our ‘People Principles’ is to respect others. We think it’s important how you interact with each other daily and show up with the expectation that the person across from you is doing their best. We describe it as assuming good intent. 

      Assume the person across from you is approaching the problem differently and you need to collaborate effectively to deliver results with agility. But overall, you’re both trying to do the right thing for Wayfair.”

      Editor’s note: since the podcast episode aired, Wayfair appointed Kate Gulliver as incoming Chief Financial Officer (CFO) and Chief Administrative Officer (CAO) as CFO Michael Fleisher plans his retirement.

      People Principles in Action

      In a recent webinar, “Behind the Scenes at Wayfair: Team Culture & Engineering Insights,” Head of Product & Design Mark Schmitz also spoke of the People Principles.

      “One of the most exciting ones for me is a relentless focus on the customer and the outcome. Secondly, we’ve, like a lot of businesses, have had a lot of macro influences, requiring us to adjust our approach, and especially at our scale, it’s been pretty amazing. 

      So, our principle to ‘adapt and grow’ is super critical for us to be successful, especially in supply chain. This culture supporting a willingness to iterate is, I think, unique to Wayfair, based on the amount of ‘boomerangs,’ on my team specifically. People who’ve left come back telling me, [we] ‘just need more of the fast pace we get at Wayfair.” 

      Empower Teams

      Director of Supply Chain Visibility & Planning Anurag Rohatgi added how important it is to empower teams to make decisions and be flexible.

       “As they’re going down the path they have defined OKRs, objectives, and key results, but we learn a lot through the journey.

      We often have to pivot, iterate, and with our culture of flexibility, teams can recalibrate the targets. We’re a data-driven company, so we certainly use data to our advantage. 

      Collaborate Effectively

      Associate Director of Product Management Carmen Valdivia was quick to weigh in on effective collaboration.

      “I would say it’s rare we’re not working on a cross-functional initiative, based on where we are in supply chain and fulfillment. Aligning on objectives is key, probably number one. Plus, we understand the dependencies across the different teams. Everyone is empathetic when issues and challenges happen because they’re going to happen.” 

      Learn more about the People Principles at Wayfair.

      The Difference Waybassadors Make for New Employees

      “Working at Wayfair is very gratifying,” says Vick Castillo. “Since I started as a Salesforce Developer, I have had the support of a mentor and my team, who have helped me to do my work better. 

      They have also helped me understand the impact and value of the effort we do as a team for the company. I belong to a fantastic team constantly giving ideas, opportunities and challenges. This makes me grow professionally.”

      Wayfair Connects Employees and Communities

      One example is with one of Wayfair’s longest standing nonprofit partners, Habitat for Humanity International. The organization focuses on helping lower income families build strength, stability and self-reliance through affordable homeownership. 

      Wayfair employees will have the opportunity to sign up for Habitat for Humanity builds in our Austin and Toronto markets. A Habitat “build” day is a one-day volunteer event, where employees gather together and work on a home. Work might include construction, framing, painting, cleaning, landscaping etc. The organization collaborates with a family in need of a home; working together on the “sweat equity.” 

      These events allow employees to get together and bond with their teams. It also connects back to Wayfair’s larger mission of helping anyone, anywhere create their feeling of home. For people new to the area, possibly relocated, it’s a great opportunity to make connections in their new city.

      Professional Development is Integral to Wayfair Employee Success

      In Hired’s 2021 State of Tech Salaries report, tech talent surveyed ranked ‘professional development/tuition reimbursement’ high on their list of desired benefits. At Wayfair, they offer a variety of development opportunities whether you’re an individual contributor or a people manager. 

      Developing Leaders

      Wayfair offers development programs tailored to leaders at various levels starting with those aspiring to lead others. Designed to be the first step in an individual management development training journey, the Aspire program is available to all employees. 

      Emerge is for first-time people managers, or managers new to the organization. There’s also Emerge for Senior leaders, as well as the RISE program focused on development for senior leaders.

      Individuals Making a Difference

      “I haven’t seen any limitations on professional development within my group,” says Kanya. “We use DEAL (drop everything and learn) on a weekly basis. Plus, we have access to almost any platform of training you can imagine ( ie. Linkedin Learning, Pluralsight, Learn@Work). In addition to the CBT classes, leadership encourages me to attend at least one conference a year, of my choice. The opportunity to grow my professional career is endless and welcomed.”

      ”We are committed to Adapt & Grow through continuous self-development as an organization,” agrees Silvia Fernandes. “In addition to the e-learning platforms, we have virtual/in person training sessions and a tuition reimbursement.” 

      Leopoldo has also been pleased with the professional development options. “Wayfair provides many ways to upskill and stay sharp. I personally take advantage of their tuition reimbursement policy.  We also have access to PluralSight, LinkedIn learning and our hub with guided tutorials called “learn@work.”

      Eager to Learn More about Wayfair’s investment in technology teams and culture? Listen to this on-demand webinar “Behind the Scenes at Wayfair; Team Culture & Engineering.”

      Then complete your profile on Hired to be eligible for interview requests from great companies like Wayfair.

      [embedded content]

      About Wayfair

      Wayfair is the destination for all things home: helping everyone, anywhere create their feeling of home. From expert customer service, to the development of tools that make the shopping process easier, to carrying one of the widest and deepest selections of items for every space, style, and budget, Wayfair gives everyone the power to create spaces that are just right for them.

      The Wayfair family of brands includes:

      Wayfair: Everything home – for a space that’s all you.Joss & Main: The ultimate style edit for home.AllModern: All of modern, made simple.Birch Lane: A fresh take on the classics.Perigold: An undiscovered world of luxury design.Wayfair Professional: Just right for Pros.

      Wayfair generated $13.2 billion for the twelve months ended March 31, 2022. Headquartered in Boston, Massachusetts with operations throughout North America and Europe, Wayfair employs approximately 18,000 people.

      Editor’s note: Thank you to Wayfair for inaugurating our new Employer Spotlight series! More

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      in Talent Acquisition

      How to Stand Out Behind the Screen: a Guide for Remote Candidates

      by

      Part of a Series: Setting yourself up for success as a remote candidate

      Editors note: this article was previously posted on LeadDev on behalf of Hired as part of a content series for remote jobseekers.

      Before the pandemic, the job market was split into two uneven parts – office work and remote work – with hardly anything in between.

      Two years later and we now live in a world where you can be, say, 92% remote, visiting the office twice a month. The binary of home and office work no longer exists; ‘remote’ is a variable, and every company has its own baseline.

      Some are offering remote positions on top of office ones. Many are taking a hybrid approach, giving the flexibility to work some days remotely and encouraging folks to come in for ad-hoc team events or sensitive one-on-ones. I was recently involved in a company effort to design that hybrid culture shift and it changed the way we recruit as well.

      If you’re searching for a partially or fully remote role, how can you navigate through an uneven and saturated market? Here I’m sharing my guide for remote candidates looking to stand out by mixing new ‘remote’ tricks along with proven winning strategies.

      1. Boosting your profile

      Cut through the noise

      It’s important to clearly communicate your personal baseline for working remotely. Let recruiters know if you’re willing to come to the office at all, and specify how often. Put this information on your LinkedIn profile and CV. Otherwise, you’ll waste valuable time talking to recruiters who are looking for something else and miss other opportunities due to a lack of focus. It’s also a good idea to highlight if you’re open to relocation and what your baseline would look like in the new country.

      Plan for limited attention

      As a hiring manager, I look through CVs every day. Attention is the most valuable resource I have, and so my task is to extract essential information as fast as possible to decide whether to start the recruitment process. I only take a deeper look when I’m preparing for the interview.

      This isn’t just me. Some studies suggest you have only 7 seconds to attract a recruiter’s attention. That may be an exaggeration, but most recruiters I know settle on a 60-second interval. To increase your chances, consider structuring the most vital details on the first page and use an E or F pattern.

      Showcase the most valuable details

      When I scan the applicant profile, I personally look for:

      Is it a remote-only candidate? If so, what is their timezone range availability? I hope to find these details at the top of the page, together with their LinkedIn URL and personal website or GitHub.Is relocation needed? Relocation adds an interval on top of the notice period, so if I am proceeding with such a candidate I need to plan accordingly.What can this person do, and what do they like to do? A lot of candidates barely mention what they excel at and what kind of opportunities would make them happy. I get very excited when candidates include this in a summary.What was their last job role in detail? Here, I expect a clear distinction between responsibilities and achievements. When I was refactoring my own CV a few years back, I was surprised by how hard it was to separate achievements and tie them to numbers, let alone business outcomes. It’s no wonder that many candidates fail to paint a clear picture of their recent roles. However, doing this will get you bonus points.Is it written in sufficiently good English? I also use the CV to estimate English proficiency and attention-to-detail levels. This is especially important for remote candidates who rely a lot on written communication. And of course, it may not be applicable to neurodivergent individuals.

      Treat LinkedIn as a minimalistic version of your CV

      Recruiters rely on LinkedIn more and more as a sourcing tool where they can find and reach out to attractive prospects. Moreover, if your profile is detailed and up-to-date, they may treat it as a mini CV. Sometimes, I interview candidates without seeing their CVs, just based on their LinkedIn profiles.

      Consider keeping sections like your ‘Summary’ in sync between your CV and online profile. Often, candidates don’t have any description of their roles in the LinkedIn ‘Experience’ section, which renders their profile semi-useless from a sourcing perspective.

      Remember that exercise of writing down your achievements? These would shine on your profile too. Because of the spam, you would still get irrelevant proposals occasionally, but less so. Having your online profile in check may lead to some of the most promising and well-targeted recruitment invites.

      2. Making the right impression

      Think through your video appearance

      In a remote work environment, the way you present yourself matters. It’s not about how you look. It’s how you impact the experience of others. When we come to the office, we want a comfy, quiet space with a nice interior. In a video chat, each participant’s video and audio stream contributes to the overall environment. It forms that virtual office space. Your own contribution should improve it, so the interviewers can see it would be comfortable for them to work with you remotely.

      Do you have everything listed below? These represent the hygiene minimum:

      Good sound. Don’t use an internal microphone.No background noise. You can also try to bring it down via software.Non-cluttered background. The real one is better, yet you can also resort to a virtual background.Non-blurry webcam. A cheap webcam also might do a better job if you increase the amount of light in the room.Good internet connection. Also, arrange for a backup connection.

      If adjusting your current setup is entirely impossible, consider renting a meeting room through a coworking space or taking an interview from a friend’s house with a better setup.

      Related: Video Interviews 101: How to Impress in the Digital Age

      Demonstrate remote professional traits

      Every company has different needs, so there’s no one-size-fits-all when it comes to the personal qualities you should demonstrate in the interview. Some companies may consciously allow for specific traits as a part of their D&I strategy. A good trick is to ask the recruiter what kind of remote candidates they’re looking for.

      That said, there are a few common things that would highlight your capacity to work remotely

      You come across as an organized person. To the extent that you are on time to join interviews, responsive to recruiters over email, and appear composed when speaking.You have good written communication skills. The typical signals are your CV, online profile, and any written content you generate during the recruitment process (e.g., email exchange with a recruiter) or posted online earlier (e.g., your article).You can be concise when speaking. This means you don’t take too long to deliver a point. Folks who can’t do this tend to bloat work meetings, increasing zoom fatigue. If brevity and structure don’t come naturally, you can practice in advance (try using the STAR or PARADE methods).You can bring results autonomously. This is especially important if there’s a timezone difference. The ability to organize and unblock yourself while your colleagues are asleep becomes crucial.

      3. Applying the secret sauce

      Highlight what makes you special

      Every person is special and can contribute in a unique way. As a hiring manager, I also have to be very pragmatic. Ultimately, I will prioritize hiring those applicants who are already aware of what makes them stand out. These folks write about it on their profile and highlight it during interviews.

      Things I would look for include open source contributions, pet projects, tech articles, non-tech initiatives, and public speaking. Your personality and past experience can also make you interesting. I’ve hired pilots and poets, architects, and party people. Carefully growing a team and adding diverse personalities into the mix can make it incredibly performant and creative. It also makes for a fun place to work. Consider what kind of community you want to join, and make your profile stand out in that way.

      Reflections on standing out as a remote jobseeker

      One thing I haven’t mentioned at all in this article is tech skills. Those alone could get you a job, and there’s a magnitude of resources dedicated to perfecting them. But it’s a shame that so many people overlook the importance of presenting themselves in a clear, appealing, and authentic way. By boosting your profile, making the right impression, and applying a bit of secret sauce, you’ll surely increase your chances of swiftly getting the best offer from the company that’s right for you.

      This article was written by Matthew Gladyshev as part of a content series for LeadDev.

      Related articles: More

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      in Employer

      Want to Hire a Globally Distributed Team? 4 Ways to Get Started

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      In the last few years, more companies have expanded their workforces globally than ever before. Businesses realized the talent pool is no longer limited to their city limits (or even their country’s borders, for that matter) and skilled workers everywhere are getting a shot at working for top employers—no matter where they live. Related: Hired […] More

    • 75 Shares99 Views

      in Talent Acquisition

      How to Negotiate Your Job Offer

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      So, you received an offer — congratulations! Now, you might be wondering, Can I negotiate it? Yes, you definitely can negotiate your offer! Companies will not retract the job offer if you do. In fact, those who negotiate are often successful in getting a better outcome. If you’re unsure, your Candidate Experience Manager can offer […] More

    • 125 Shares149 Views

      in Talent Acquisition

      How to Maximize your Job Offer as a Remote Engineer

      by

      This article is reposted from one originally contributed to LeadDev.com and authored by Lawrence Barker for Hired… How can you get the job offer you want? And how can you feel confident you’re getting paid what you deserve? With so much confusion around salaries for remote roles, these questions are top of mind when you’re […] More